I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

Secutity Public Storage in Bethesda definitely has to be the best run business in the storage…read moreindustry. The facilities are state-of-the-art, they have a wide variety of sizes and options to accommodate any potential customer, and they have an on-site store with an outstanding selection of moving and storage related items to help pack, organize, protect and secure your belongings. And last but not least, a special mention should go to the staff. They are friendly, knowledgeable, helpful, and even charming. This place rightfully deserves the top possible review rating.

I'm so happy I chose Security Public Storage! The staff is super friendly and always willing to…read morehelp. The place is spotless, easy to access, and I feel 100% confident storing my belongings here. The security is excellent and the on-site managers really make a difference. Great experience -- thank you SPS team!

All around great service. Hard workers, punctual and careful. There was no hassle. I just let them…read morework and they completed my task. I'll definitely be using them again.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

I've been storing at the facility on Butler Road for years. It's awful and I've only been sticking…read morewith it because it would have been too much of a hassle to move all my stuff. My storage unit has had water leaks and mouse infestations. In both cases, when I complained to management they did nothing. Fortunately I stored my things in plastic bins so the mouse poop, dead mouse corpses and water did not reach my stuff, but still it is disgusting. The on-site management used to be this nice guy who was helpful, but he's gone. Now they often have a bratty young woman who has actually hung up on me when I called about the elevators. The latest is that both elevators have been out of service repeatedly over recent months and the management could give no timeline for when they'd be repaired. My unit is on the third floor so that meant I couldn't remove anything heavy. That is the last straw. I have finally had it, and a friend and I are going to move my stuff out next month.

Both elevators in the building are out of service. Management can't tell you when they will be…read morefunctional. There's no customer service at all. I currently have no access to the unit on the 3rd floor, and I am unsure what I am paying for. Have asked for a refund, and there has been no response. do not use this location or this company.

Definitely use Alexandria Movers! They are professional and hassle-free. They were clear with their…read morefees and we knew exactly what to expect. We were behind schedule and they helped pack our home. We received our boxes and furniture on time with nothing broken. We highly recommend using them!

Alexandria Movers were AWESOME !!! There Customer Service was Exemplary, there work ethic was Top…read moreNotch, With A sense of Humor, I could tell they were Professionals, when they exited the Truck. They were about there Business!!! You can tell they weren't there JUST for the Money..... HIGHLY RECOMMENDED !!!!

The good reviews here are from years ago I notice…read more Currently the place is subject to (getting intolerable) elevator outages. Every month they fail and no-one comes to fix them sometimes for days. If you have heavy material to move up and down, look elsewhere. Because you'll arrive back at night and have to find somewhere else to put your stuff. Then you'll have to deal with petulant staff, if you are lucky enough to find one to talk to. Staff that do not provide solutions. Just customer dis-service. They got a star for location. But for value and service? Big fat zero.

DO NOT RENT FROM THEM. I would give them zero stars if Yelp would let me. TLDR: I had thousands of…read moredollars worth of camera equipment stolen from my unit, they are super slow to respond customer-service-wise, and they raise the rent FREQUENTLY and in HUGE amounts (like at least 30% each time, practically every few months). The price may seem reasonable when you first sign up but it will NOT stay that way. For those who want the full story: I began renting from them in February or March or 2021, I think I was paying something like $85/month. By the time I moved my stuff out in December 2023, I was paying nearly $200/month for the same unit. That's more than double the price in less than two years. Now let's get to the theft. I noticed a bag of camera equipment missing, so I called them. I had tried calling them in the past for other reasons and let me say this: they never once answered their phone. I think I left a few voicemails for them and after a few WEEKS they emailed me a list of times I had accessed my unit, which was one of the things I asked for but only one of the things. That list was also missing one time I knew I had accessed my unit. I had to ask them like 3 more times about security footage before they even responded to that request, and their response was that they only keep security footage for 28 days. 28 days is NOT helpful for most people because it's a storage facility - most people are probably not accessing their unit every month. When I noticed my stuff missing, I think it had been 3 months since I had been there, so even if they had responded right away, that security footage might not have helped. But it also took at least 28 days to even get that answer so at that point the security footage was useless. It's completely asinine for a storage facility to claim they have good security and only keep the footage for 28 days. As near as I can tell, someone climbed into my unit from above - many of the units have bars across the front at the top so a body couldn't fit but mine had fewer bars and I believe the unit next to mine had like none - and there's nothing to stop someone from climbing over the sides if they can get to one unit because the sides are not protected. The reason I suspect this is what happened is because there was an office chair in my unit and there were footprints on it, which there were not when I put the chair into storage in the first place. But basically, they suck, they raise the rent like crazy, they are completely unhelpful and don't have good security. If you MUST rent from them for some reason, make sure that your unit and every unit around you is secured to the ceiling.

They did a great job and made my move easy and simple. I will definitely use them again. I wish I…read morebought my moving boxes from them too.

If you're a college student, look elsewhere for storage. The employees are hard to find on…read moreproperty and will say one thing then do another, especially on move out date.

Rent elsewhere. This business used a bait and switch game. You sign up and low and behold the…read morerate immediately doubles and without notification. Get a more trustworthy place. This really is not

I visited Extra Storage for materials and boxes for my storage unit. Owin, the store manager, gave…read moreme great customer service. Thank you very much. I will be telling others about Extra Space Storage for their storage needs!! Thank you, Ms. Ann

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!