I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

Had a bunch of stuff sitting in storage for years and finally decided to deal with it--some was…read moregoing to a new storage unit, some back home. Honest Hands was amazing from the start. They got back to me super fast, gave a great quote, and were really easy to work with. The move had a couple stops and a lot of moving parts, but they handled it all like pros. Super friendly, super efficient, and just made the whole thing way less stressful. Highly recommend if you need movers who actually care and get the job done right.

This facility is wonderful. There are plenty of carts, everything feels very secured, and the…read morerental process online was so simple. I'm really glad I made the switch.

Great experience. Lety was very helpful and professional. I would recommend this place to anyone!read more

I had a pretty simple lease for a month. I was moving to the area and instead of paying a moving…read morecompany $3k to move all of my stuff, I rented out a unit for less than $40 total, made weekly trips to fill up the storage unit, then closed out my account a couple of days before I would have been charged for the second month of rent. On my apartment move-in date, I hired a moving company for less than $1k to move my items from my storage unit to my new apartment. I saved quite a bit of money utilizing Self Storage Plus. Yvonne was very helpful throughout the process. She was very clear on the hours that the office and storage unit were open, what not to store in the unit, how to contact the office, and how to properly close out my storage account. On the day I moved out of my storage unit, I called her from the wall phone button near my storage unit, and she said she'd inspect it soon. A couple of hours later I received the receipt confirming that I've successfully moved out and ended my lease. Even though I was only there for a month, I didn't have any issues and all interactions were respectful and professional.

Yvonne continues to provide the best customer service and we appreciate her dearly. Amazing…read morecustomer service, extremely knowledgeable, and we will stay at this location as long as Yvonne remains here to be our point of contact. Thank you!

I was reluctant to try this service but so far it's been fantastic. We needed most of our stuff to…read morebe stored for several months for a home renovation. They picked it up and it's currently being stored without issue. The movers were amazing and the cost for them to pick it up was MUCH lower than what it would have cost us to hire movers and have them put everything in storage. One thing that I was not entirely prepared for was providing a comprehensive list of every item and box size prior to pick up. I over estimated the space we would need (to be safe) and they adjusted the monthly fee down after they stored everything because my items didn't take up as much space as I inputted. Great service overall. Hopefully the return will be just as pleasant :)

I've been using MakeSpace for over 2 years and I absolutely love the concept. They come pick up…read moreyour items, store them, and charge you for only the space you need. So the less items you store, the lower the monthly rate, which I've found to be very reasonable and fair. The only catch is that when you need your items delivered, the delivery fees can be very high ($20-40+) depending on how far advance you schedule the delivery. If you use their bins and end up emptying them out at home, they will charge $30 to pick up the bin(s) or charge $15 per bin that you decide to keep. This is how they make their money. MakeSpace is best for items you want to keep in long-term storage but not ideal if for items you need regularly.

Since I've had my unit since 2012, Brian has proven to be an awesome Customer Service…read moreRepresentative, and is consistent with providing exceptional 'customer service.' He has been at this location for many years, and, has been an awesome help to me during the numerous times I've needed to contact him to obtain information, assist with bill payment, general questions, etc. He's to be commended! During Brian's absence, 'Sheila' does an 'outstanding' job filling-in behind Brian. They both make an outstanding 'team' there at this location. Oftentimes we've learned, 'Top Notch' Customer Service is extremely difficult to find...however, these two, dispel that myth...clearly!! Kudos to you both!! * Ms. D. *

Gus and his team are professional, efficient and competitively priced. I got estimates from a…read morenumber of companies for a major move within DC. Gus was flexible with the dates and price. They wrapped up every painting even though we didn't ask them to help pack and threw away some items for us which were nice pluses. Like in any major move, one or two items unfortunately broke. Gus responded immediately to our broken item and replaced the full item without any fuss. This is what I truly appreciated. Would recommend this team for small and large moves.

Excellent service! Highly recommend. We had a lot of stuff and hired these guys after being ditched…read moreby another company. They took us on on a very short notice and took care of everything!

Olympia was communicative about my move and contacted me several times to help me get set up…read more During the move the foreman, Jo Kelly, contacted me before the truck arrived and his team did a fantastic job of packing up all of my belongings. The team was professional and did a great job- nothing was damaged during the move. Upon delivery the team unloaded all of my things and set up my bed, couches, etc. Very professional and did an excellent job. Would recommend his team to anyone in a heartbeat.

Terrible. We had a military move - or else we wouldn't have picked them in the first place…read more 1 Pro - they arrived on time! Cons...long list lol 1. They were not organized. They had to send someone halfway through the day to go get more packing supplies. 2. They packed terribly. Even with us in the room. They wrapped and double wrapped unbreakable items - then didn't wrap a single thing around pictures or glass items. Seriously! 3. We offered them lunch (just some sandwiches, gatorades, waters, chips, etc. ) for their hard work. They accepted - except for one guy. That guy complained the rest of the day (yes in front of us) saying things like "that's really shitty food they got you" and stuff like that. 4. The lack of care put into our place and our items was unreal. Holes and scuffs all over the place! I expect some bumps and such on the wall as they're moving big things, but this was next level. 5. Upon arrival to our destination, so much stuff was damaged. Like REALLY messed up. Even our movers who unloaded our stuff at our new place said that they were shocked by the state of the craft. Family heirlooms broken, pictures smashed, boxes turned into circles because they were beat up so badly. We will never use these people again and will wish anyone the best of luck who doesn't have a choice (like us).

I couldn't be happier with Beltway Movers! I obtained (3) quotes, and they were the best. They…read morehandled my entire move from the DC area to South Carolina, and the experience was outstanding from start to finish. The crew was professional, punctual, hardworking, and treated my belongings with great care. They packed the truck efficiently, communicated throughout the move, and delivered everything safely without any damage. Moving several states away is stressful, but they made the entire process smooth and worry-free. Everyone on the team was courteous, respectful, and went above and beyond to make sure everything was placed exactly where I wanted it in my new home. Their attention to detail and work ethic were impressive. If you're looking for a reliable company for a local or long-distance move, I highly recommend Beltway Movers. They exceeded my expectations, and I wouldn't hesitate to use them again. Thank you for making my move to South Carolina such a positive experience!

Shout out to Bill in Sales making scheduling quick and easy! The team kept us informed, arrived on…read moretime and worked efficiently. Big thanks to the crew - Daeris, Eilsain & Kenneth for being fast, professional and friendly making a potentially stressful day much easier! I would definitely recommend them for anyone looking for a reliable and easy moving experience.