My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

Had a bunch of stuff sitting in storage for years and finally decided to deal with it--some was…read moregoing to a new storage unit, some back home. Honest Hands was amazing from the start. They got back to me super fast, gave a great quote, and were really easy to work with. The move had a couple stops and a lot of moving parts, but they handled it all like pros. Super friendly, super efficient, and just made the whole thing way less stressful. Highly recommend if you need movers who actually care and get the job done right.

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Audrey was very courteous and informative of the specials displayed online. I can honestly say this…read morefar one of the best customer service interaction I've had a in a long time. I left as a satisfied customer. I definitely would recommend this location for your storage needs.

I had rented from this rental unit for about 3 years and have just moved out. I had seen claims of…read moremouse/rat infestation before moving in, but decided to take my chances. I've decided to write this as an up-to-date update: there definitely is a rodent problem. If you plan on leaving your stuff here, expect an accumulation of rodent droppings all over the floor and your stuff for as long as you stay. For the record, I've had units on the 1st and 2nd floors. None are safe. After 3 years, my 1st floor unit was so bad I had to spend two days vacuuming mouse feces and swapping boxes/throwing out old boxes because everything was so soiled. If you leave any upholstery, be sure to thoroughly clean it or wrap it *very* well. Personally, I had to throw many things away because they were unsalvageable. The cherry on top is that they keep raising rent prices while keeping the status quo - laughable. The only positive I could say about this place is that I felt the front desk was always very friendly and willing to help. But I could not recommend this place in good consciousness.

My family and I were moving into our home and used the services of this company in order to store…read moresome of our items until we officially moved into our new home. The initial drop off was fine and they came back the day that was requested to pick up our pod. Fast forward a few months later we moved into our home and they dropped off our pod, the time moved from when they were originally supposed to drop off the pod but it was still delivered the same day. A few days go past and our requested pick up day comes and the pod was never picked up. So we checked the status of our pick up and it was changed to the next day and the time frame given was earlier in the day. That time came around and once again the pod wasn't picked up but the time frame changed again to a much later time (6:15-9:45pm) and once again the pod WAS NEVER PICKED UP! Finally my mother and sister called to see what was going on because when they got on the website to see the status of our pickup it was changed again to mid day and an hour or 2 later it was moved to the next day. My mother spoke to the corporate office in Utah because she didn't want to be charged for the days that the pod was just sitting on our property when they were supposed to pick it days ago. They stated that they NOW couldn't pick it up until tomorrow. If you are keeping track, this will now be day 3 with no pickup. My sister called the manager at this location and left him a VM because she wanted to know what was going on and when was someone coming to pick up the pod because it's blocking the road and we live in a neighborhood that we can be fined for this being on the street too long. The manager then stated that they were trying to find someone to come and get the pod today. Most likely it will be this evening. My sister then told him that on the website it's saying the pickup was due to happen tomorrow. He then said they would come and get it today around the same time frame they told us yesterday evening (6:15-9:45). It's now 9:29 and no pickup up truck on site. I highly recommend that you don't deal with company in general; and if you don't have a choice, then don't deal with this location. I will be taking this matter to the BBB because the corporate office is no better than the managers at this location. And they conducted themselves very poorly and they all seem to be confused and not able to communicate well on the matter.

I would like to join the chorus of those with legitimate complaints against PODS. Run, do not walk,…read morefrom all things PODS. From its bait and switch deceptive marketing & customer service practices, to its predatory practices, to its inept/substandard customer representation, PODS is not the reputable corporation it sets itself up to be. 30% oft? Only for a he first month, although that is not stated anywhere on its site. In fact, it's deceptive at best. Need help and clarification? You will wait on the phone and/or chat for a minimum of an hour. When someone finale connects, you will be provided a quote, then kicked off after about 20 minutes with a message you exceeded the time limit. Next PODS representative after yet another one hour wait? Another quote different from the last then kicked off again after 20 minutes for exceeding the time limit. And on it goes. I was charged for onsite storage, which I would never have signed up for because I was moving. I needed storage. PODS insists I signed up for onsite. After payment was made which was to have been for 30 days, 2 weeks later I was charged first $200 and another $200 debited to my account a few days later. Then random, unaccounted for charges. And it continues. When I filed a complaint, it took days to be contacted by a PODS "advocate" then more than 7 weeks to get a hollow response. Its "investigation" never addressed the payments/overpayments to my account. If, for the sake of argument, I in fact, signed up for "onsite" my payment should have been adjusted rather than taking the first payment for only 14 days instead of 30. Please join me in filing a complaint with the Attorney General of your state and with the Better Business Bureau. PODS is a corporation that turns a deaf ear to its customers and goes out of its way to gouge its customers for every penny it can grab.

The place is clean, the carts are in good working order and the managers are friendly, at least on…read morethe surface. That being said, I have the following complaints... 1) They pile fees on without notifying you. I made the mistake of not signing up for the auto-pay program, since I knew I'd be moving out of state and would be moving my stuff out before month 2 anyway. Plans got delayed, and my stuff stayed. The following happened without notice to me: Sep 5: $10 "overlock" charge. This is where they place a lock over yours so you can't access your stuff until you pay your fees. Sep 15: $37 late fee. 20% of your rent. Sep 30: $50 late fee. Oct 1: $14 LLP fee. Limited Liability Protection (which unnecessarily duplicates my renter's insurance), was forcibly added on because of a special and continues to be billed to me. Oct 5: I received a "courtesy" call informing me that my payment was late and that all these late charges had been added to my account. Not a single peep from the company, not an email, a text, a letter, a phone call, nothing. They happily continued laying on these late fees as the days rolled by. When asked why they didn't call me on the 5th of the *first* month, when I could have done something about the $100+ worth of fees, 2) They don't pro-rate. If you move your stuff in on the 27th, you get to pay for the whole month. 3) Their hours are somewhat restrictive. After 9pm the gate and facility automatically lock and you can't get to your stuff, no matter how important it is. This also doesn't allow for much time after work to move your things. They won't likely be staying open on your moving day, either. 4) They won't work with you if you have special needs. 5) They refuse to compromise on the contract terms. 6) It smells. The place has a strong chemical smell--turpentine, epoxy or something. Like gasoline, the smell itself doesn't bother me too much, but it can't be good for humans to breathe that in. 7) They false advertise. A move-in special was advertised for a certain dollar amount. Once you fill out all the paperwork and hand them your credit card, they casually mention at the end, "Oh, by the way, there are also 8) Their customer service process takes awhile. They make it difficult to make certain changes to your account, like taking off the $14 per month fee they add on starting on the second month for fire insurance. Though it is optional, they make you hassle with paperwork. 9) One of the managers had the temerity to tell me that I should have chosen to move out on the 1st, 2nd or 3rd of the month since the end of the month was so busy (gee, I wonder why....since you don't pro-rate, you drive people to maximize their time there, and create a big, messy traffic jam on the first and last days of the month). Conclusion: EZ Storage will not be getting my business in the future. I pulled my stuff out inconveniently early and stored it with a moving company, OD Household Services (which is a great value company for small- to mid-sized moves--brilliant business model).

Customer Service needs improvemet!…read more The grounds keeper dude is quite rude and bossy to people of color; which appears like the predominant customers. He's anul about miniscule matters; such as putting the cart back in line, closing the bay door to preserve the heat.....when you are loading! Managment need to require him to take professional, customer service training right away because he is a true idiot! He acts racist! His demeanor truly is an indictment to the Ez Storage name.