My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

I had an excellent experience with Honest Hands Moving. From start to finish, the team was…read moreprofessional, efficient, courteous, and incredibly hardworking. Moving can be overwhelming and stressful, but they made the entire process feel organized and manageable. The movers handled everything with great care, worked quickly without cutting corners, and maintained such a positive attitude throughout the day. I was especially impressed by their communication, punctuality, and willingness to go above and beyond to help. It's clear this is a company that truly values customer service and takes pride in their work. I'm very grateful for their help and would absolutely recommend Honest Hands Moving to anyone looking for reliable, trustworthy movers. Thank you again for making a difficult day so much easier.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

I had units at this facility for the past 10 years. From start to finish the building was always…read moreclean. I literally never saw not one bug. The staff was always friendly. I would highly recommend this location to anyone.

I had rented from this rental unit for about 3 years and have just moved out. I had seen claims of…read moremouse/rat infestation before moving in, but decided to take my chances. I've decided to write this as an up-to-date update: there definitely is a rodent problem. If you plan on leaving your stuff here, expect an accumulation of rodent droppings all over the floor and your stuff for as long as you stay. For the record, I've had units on the 1st and 2nd floors. None are safe. After 3 years, my 1st floor unit was so bad I had to spend two days vacuuming mouse feces and swapping boxes/throwing out old boxes because everything was so soiled. If you leave any upholstery, be sure to thoroughly clean it or wrap it *very* well. Personally, I had to throw many things away because they were unsalvageable. The cherry on top is that they keep raising rent prices while keeping the status quo - laughable. The only positive I could say about this place is that I felt the front desk was always very friendly and willing to help. But I could not recommend this place in good consciousness.

We are using PODS to facilitate a move from a DC college dorm back our home in NC. First, we are…read moregrateful to PODS Moving & Storage for being able to accommodate us short-notice the week of Thanksgiving. So far, we've only had our POD delivered, moved into, and picked back up from the DC location. Five stars go to our Driver, Justin Williams! He was extremely courteous, kind, and patient with what became a difficult campus drop-off. He came up with creative solutions and was highly professional and communicative with our Family the entire time. We were not physically present for either the drop-off or pick-up, but Mr. Williams very quickly built our trust to put us at ease regarding keeping our schedule. We took off 1 star in this review for the overall experience. That automated system or whatever PODS uses to send customer notifications via text & email does not update in real time. Many times throughout that day, we received emails/texts that conflicted with the information communicated by our Driver, or with the actual status of the move. This was very confusing for us. Also, we ordered the upgrade for same-day delivery & pick-up, and once the Driver's schedule ran late, the notification system kept re-timing/rescheduling our initial drop-off service (triggering new & wrong updates) to make sure it could clock our delivery & pick up for the same day. That was very stressful, because in our case, we could not verify when or IF our POD was actually picked up that evening until we called customer service the NEXT day. (Sidenote: Customer Service did work with us to resolve our issue!) Still, it would be better overall if the actual Drivers could do something to trigger the text/email updates, since they are the ones running the schedule. Hopefully, the second half of our move will be smooth and consistent with the professionalism of the first. Until then, Thank You!

if I could give this a negative 5, I would…read more Initial drop off and Pickup went smoothly. no issues. Delivery to new location has been Terrible. It was supposed to be dropped off on Wednesday, 25 November. I took off work to make sure they placed it exactly where I wanted and I lined up movers to offload the container... I waited... and waited... and waited... only to get a call at 4:16 PM to let me know they weren't going to deliver due to a sick driver... "No sh!t", I say... :-) Now, we are rescheduled for Saturday, 29 November... time moved three times and I waited...and waited....and waited... never showed up, never got a call... So I called and spoke with a nice Customer Service rep So it's, Monday, Dec 1st. PODs System says it was delivered... and it's clearly not... So I called. we're rescheduling for delivery on Tuesday, Dec 2nd... crossing my fingers on delivery... Not holding my breath. Meanwhile, I'm getting delivery charges on my account and the timeline for renewal (14 Dec) hasn't budged.... It's a money pit that you should avoid!!!

The place is clean, the carts are in good working order and the managers are friendly, at least on…read morethe surface. That being said, I have the following complaints... 1) They pile fees on without notifying you. I made the mistake of not signing up for the auto-pay program, since I knew I'd be moving out of state and would be moving my stuff out before month 2 anyway. Plans got delayed, and my stuff stayed. The following happened without notice to me: Sep 5: $10 "overlock" charge. This is where they place a lock over yours so you can't access your stuff until you pay your fees. Sep 15: $37 late fee. 20% of your rent. Sep 30: $50 late fee. Oct 1: $14 LLP fee. Limited Liability Protection (which unnecessarily duplicates my renter's insurance), was forcibly added on because of a special and continues to be billed to me. Oct 5: I received a "courtesy" call informing me that my payment was late and that all these late charges had been added to my account. Not a single peep from the company, not an email, a text, a letter, a phone call, nothing. They happily continued laying on these late fees as the days rolled by. When asked why they didn't call me on the 5th of the *first* month, when I could have done something about the $100+ worth of fees, 2) They don't pro-rate. If you move your stuff in on the 27th, you get to pay for the whole month. 3) Their hours are somewhat restrictive. After 9pm the gate and facility automatically lock and you can't get to your stuff, no matter how important it is. This also doesn't allow for much time after work to move your things. They won't likely be staying open on your moving day, either. 4) They won't work with you if you have special needs. 5) They refuse to compromise on the contract terms. 6) It smells. The place has a strong chemical smell--turpentine, epoxy or something. Like gasoline, the smell itself doesn't bother me too much, but it can't be good for humans to breathe that in. 7) They false advertise. A move-in special was advertised for a certain dollar amount. Once you fill out all the paperwork and hand them your credit card, they casually mention at the end, "Oh, by the way, there are also 8) Their customer service process takes awhile. They make it difficult to make certain changes to your account, like taking off the $14 per month fee they add on starting on the second month for fire insurance. Though it is optional, they make you hassle with paperwork. 9) One of the managers had the temerity to tell me that I should have chosen to move out on the 1st, 2nd or 3rd of the month since the end of the month was so busy (gee, I wonder why....since you don't pro-rate, you drive people to maximize their time there, and create a big, messy traffic jam on the first and last days of the month). Conclusion: EZ Storage will not be getting my business in the future. I pulled my stuff out inconveniently early and stored it with a moving company, OD Household Services (which is a great value company for small- to mid-sized moves--brilliant business model).

Customer Service needs improvemet!…read more The grounds keeper dude is quite rude and bossy to people of color; which appears like the predominant customers. He's anul about miniscule matters; such as putting the cart back in line, closing the bay door to preserve the heat.....when you are loading! Managment need to require him to take professional, customer service training right away because he is a true idiot! He acts racist! His demeanor truly is an indictment to the Ez Storage name.