It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

Had a bunch of stuff sitting in storage for years and finally decided to deal with it--some was…read moregoing to a new storage unit, some back home. Honest Hands was amazing from the start. They got back to me super fast, gave a great quote, and were really easy to work with. The move had a couple stops and a lot of moving parts, but they handled it all like pros. Super friendly, super efficient, and just made the whole thing way less stressful. Highly recommend if you need movers who actually care and get the job done right.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

I had rented from this rental unit for about 3 years and have just moved out. I had seen claims of…read moremouse/rat infestation before moving in, but decided to take my chances. I've decided to write this as an up-to-date update: there definitely is a rodent problem. If you plan on leaving your stuff here, expect an accumulation of rodent droppings all over the floor and your stuff for as long as you stay. For the record, I've had units on the 1st and 2nd floors. None are safe. After 3 years, my 1st floor unit was so bad I had to spend two days vacuuming mouse feces and swapping boxes/throwing out old boxes because everything was so soiled. If you leave any upholstery, be sure to thoroughly clean it or wrap it *very* well. Personally, I had to throw many things away because they were unsalvageable. The cherry on top is that they keep raising rent prices while keeping the status quo - laughable. The only positive I could say about this place is that I felt the front desk was always very friendly and willing to help. But I could not recommend this place in good consciousness.

I had units at this facility for the past 10 years. From start to finish the building was always…read moreclean. I literally never saw not one bug. The staff was always friendly. I would highly recommend this location to anyone.

My family and I were moving into our home and used the services of this company in order to store…read moresome of our items until we officially moved into our new home. The initial drop off was fine and they came back the day that was requested to pick up our pod. Fast forward a few months later we moved into our home and they dropped off our pod, the time moved from when they were originally supposed to drop off the pod but it was still delivered the same day. A few days go past and our requested pick up day comes and the pod was never picked up. So we checked the status of our pick up and it was changed to the next day and the time frame given was earlier in the day. That time came around and once again the pod wasn't picked up but the time frame changed again to a much later time (6:15-9:45pm) and once again the pod WAS NEVER PICKED UP! Finally my mother and sister called to see what was going on because when they got on the website to see the status of our pickup it was changed again to mid day and an hour or 2 later it was moved to the next day. My mother spoke to the corporate office in Utah because she didn't want to be charged for the days that the pod was just sitting on our property when they were supposed to pick it days ago. They stated that they NOW couldn't pick it up until tomorrow. If you are keeping track, this will now be day 3 with no pickup. My sister called the manager at this location and left him a VM because she wanted to know what was going on and when was someone coming to pick up the pod because it's blocking the road and we live in a neighborhood that we can be fined for this being on the street too long. The manager then stated that they were trying to find someone to come and get the pod today. Most likely it will be this evening. My sister then told him that on the website it's saying the pickup was due to happen tomorrow. He then said they would come and get it today around the same time frame they told us yesterday evening (6:15-9:45). It's now 9:29 and no pickup up truck on site. I highly recommend that you don't deal with company in general; and if you don't have a choice, then don't deal with this location. I will be taking this matter to the BBB because the corporate office is no better than the managers at this location. And they conducted themselves very poorly and they all seem to be confused and not able to communicate well on the matter.

1. Wait times on text and phone should be embarrassing for this company. I waited hours. Customer…read moreservice is so far from any priority. 2. Communication on permitting was a mess. 3. Communication about placement of my POD at my final location was illogical and resulted in WEEKS of reschedules due to the driver deciding it to knowingly place it BEHIND parked cars. They were given a viable option to park elsewhere and didn't. PODS then rescheduled pickup multiple (read more than four) times prior and during the day (for multiple days since they left the POD inaccessible), leaving no ability to communicate accurately and timely with people parked in front of where the driver placed the POD. This company was the WORST experience of my cross country move and I will not be recommending them to anyone.