False advertising. Rate will increase 2-3 times every YEAR. $29/month turned into $65/monthread more

I initially rented a unit on 03/14/26. The manager was personable, knowledgeable, explained…read moreeverything about the facility in detail, and showed me the facility units. The storage facility is clean, bright, modern, climate-controlled, secure, well-kept and well-managed - everything one would hope for In storing their belongings. The initial unit monthly price is fair/competitive for the Kensington/Rockville area, but I am concerned about the floating rate increases after six months. It would be nice to lock in a set rate for at least one year. As I understand, there is no cap on rate hikes or the frequency of hikes In Montgomery County (MC). This seems to be a new trend in storage unit facility management where a corporate third party oversees pricing for a storage facility by using a computer algorithm. Many different major local storage companies have subscribed to this third-party practice in MC. For a consumer, it is difficult, impractical, unnerving, and seems unfair in trying to manage one's storage/moving costs in one's budget with these price increase unknowns. Before moving one's belongings into any storage facility unit, one should consider the length of time the unit will be needed, the possibility of unlimited rate hikes in planning their budget, and future moving costs. I rate this facility FIVE (5) STARS because they earned the rating at my point of sale.

I was attended by Jason who is an amazing person helped me out and even gave me a lock for my…read morestorage since I'm a new user he gave me plenty of advice and was sooo helpful definitely recommended

I reserved the unit online and canceled 2 hours later, tried to chat with customer service and got…read more"disconnected" Find a reputable company.

This U-haul location is definitely mid. I found the employees friendly and helpful, but it's a…read morerelatively small location with a small staff, so there's only so much they can do. I made an "appointment" to have a hitch installed at 3:30, and dropped off my vehicle at that time, but they weren't able to start work on it until 6pm (!) because the installation before mine took way longer than expected, and they only have one mechanic. The staff were super transparent about the situation, and that was really helpful, but it was still a hassle. Unless you're doing something super simple like buying boxes, I would suggest going to a larger location like Takoma or Bladensburg Rd. In DC.

Terrible experience with U-Haul. The customer service was disorganized and unhelpful from start to…read morefinish. The store setup felt chaotic, with long waits, unclear instructions, and employees who seemed overwhelmed. The software and reservation system were also frustratingly bad -- information didn't match between the app, website, and store, and basic parts of the process felt outdated and broken. Overall, what should have been a simple rental turned into an unnecessarily stressful experience. Would avoid if there are other options available.

No hassle ever. Pain free rental and pain free move out. Very friendly, helpful customer service…read morereps. Large space, secure location but easy to access when I needed to. Moving out was shockingly easy. There was literally nothing for me to do. Ha! Things don't usually work out like that. Thank you all, for making it easy.

I called, showed up in person & spoke with Lillian about canceling my Storage a week a head of…read moretime. My card is no longer being used to pay for my unit but now another person's unit. I am struggling right now & have moved the funds to another account. But as we all know more than the concern of funds is the issue of my credit score. I discovered an ExtraSpace payment via email at 5am. By the time their location opens & their processing center actually stops using my card. My credit score will have dropped 50 points. AGAIN. It's not how you start its how you finish. I WILL NEVER RENT FROM EXTRA SPACE STORAGE AGAIN.

This place straight up scams customers on rent. They went up $58 within 4 months without any notice…read morewhich was on the contract. The original rent was only $88 and it's still advertised as such, but on the bill now it says $146. wrote emails asking for answers no one responded. It's a fraud business and people need to take legal actions against them.

I rented from Extra Space at 11850 Parklawn Dr. Rockville for the last year. I took the web rate…read morewhich was guaranteed for the first 4 months, but I knew what the maximum amount the unit would go for. So, yes, the rate increases after a few months and then increases again until it gets up to what the normal rate is. So, people, be happy that you got a discount for a few months! The staff is very helpful and the place is clean. There is a secure gate, but as a woman I don't ever feel comfortable going to a place by myself. Maybe that is just me.

Rat infested and flooding facilities should be the new name of this place. I do not recommend…read moreputting anything of value here! My storage unit flooded from a pipe leak above the unit, and every item in the unit grew mold and mildew (see pictures). I also added insurance prior to moving into the unit, but the Manager, Jesse, "forgot" and when time came to make an insurance claim it got immediately rejected. I took a huge loss, and no one was helpful. District manager, Danny, said it was not their responsibility to help me recover any damages.

Started leasing a unit in March of 24, in July of that same year they doubled my rate due to…read more"market conditions" I looked this up and they upped the rate as soon as they were legally allowed. Then just got a notice one year in that they were doubling my rate again. Not to mention the maintenance of elevators and other common areas at this location is lacking.

I am so appreciative of Tri Mini Storage. The property manager at their Parklawn location has been…read morebeyond helpful to me, showing me available units and getting me set up right away. I needed a unit very fast, at a reasonable price, and Tri Mini Storage was able to do that for me. It is a family owned and operated business, so it really feels as though the staff there really cares about its customers. I also like that all the units are on the ground level (so no elevators), and the property is gated. Great storage business! I highly recommend to anyone looking for an inexpensive self storage option in Rockville.

From the owner: Tri-Mini Storage in North Bethesda, Maryland, is the obvious choice for a clean, safe storage…read morefacility. There are storage units available that can fit any amount of belongings, and even storage for vehicles. Don't trust your property with anyone but the trusted team of Tri-Mini Storage.