It's an automated car wash what kind of stuff can you really say about it? But in this area being…read moreable to wash your car for nine dollars and have it be decent is actually a pretty good value. It's not one of those places where when you get done there's a big rack of vacuums and air hoses for you to finish the interior. But if you're just looking for a place to wash off the salt and give it a nice shine it does what you need.

Fast, easy, inexpensive. Perfect for the winter wash after each snow/road treatment storms.read more

I am always received amicably and professionally. The workers are efficient and helpful. I want…read moreto specifically site Sebastian at the Rockville Flagship, who helped with a loosened hubcap and kindly instructed me how to shift into neutral on my Tesla! He went out of his way to rescue my loose hubcap which I scraped along the cement while leaving the pay station.

Yes, I'm a fan. I got the Deluxe Exterior wash. Regular price is $25, but I had a Facebook special…read morefor $10 that I couldn't pass up since I was dining across the street. It was just a little bit confusing when I pulled up and I wasn't exactly sure which lane to go in and of course I did go in the wrong lane. I didn't know I had to be in the extreme right lane. However the gal worker outside directed me to the correct lane. The wash went well, no residue left behind. What I wanted cleaned the most was my wheel rims. I guess you only get a towel dry if you purchase the interior and exterior package. Based on the photos here, it doesn't look like the interior cleaning does a very good job. I would come back if I am in the neighborhood.

Chas detailed my car interior at my workplace. The communication was clear and good. He was right…read moreon time in the morning and finished as expected. The car looks and smells great. I'd definitely use his service again.

Reached out to Chas this past weekend (Saturday) for a last minute appointment on Tuesday for a car…read moredetail. Quick response and showed up to my house on time. He did an amazing job with my car. I primarily have a lot of hair in my car because of my dog. I appreciate the details of degreasing my engine and using clay bars (because not every detailer does). My tires were the best part. Chas is incredibly fair with pricing and got the job done in about 3.5-4 hours. Highly recommend.

We always get a solid car wash here! They suckered me into the monthly membership and while we…read moredon't use it enough, we do make it work for us. It's the best interior/exterior quick wash we have gotten in the area and I'm pleased with their work!

I had a great experience at flagship carwash in Wisconsin Avenue. The line was long but the team…read morewas really great. I thought it was with the wait. I have a membership and try to visit different ones if I'm in the area and this is the closest one to me. The membership is worth it because the more you go the better you get it cleaned, I have the flagship and love it.

Very easy to schedule w Annie the owner who was kind enough to give me a ride home a few miles…read moreaway. So kind. I was surprised to get a call that my car was done less than 2 hrs later. It looks good and even better once Annie checked and touched up the work of whoever did the primary detailing. I would return.

Kensington Auto Clean performed a phenomenal detail on my 2021 VW Tiguan. My daughter became car…read moresick and vomited and the car smelled horrible. They took their time to clean the vehicle inside and out. My wife and I fell in love with our vehicle which has a showroom shine. The cost of the work performed was a great value! Outstanding work and we will be returning!

I have the pleasure of taking my truck to Flagship Carwash at 5020 Wisconsin Avenue in Washington ,…read moreDC . I have always been happy with the way they take care of my 1996 Classic Ford Bronco XLT . One day a lovely cashier by the name of Alma ( AlmazKassa) suggested I try one of their unlimited monthly car wash packages . I love it ! I have my car washed twice a week and the Bronco looks fabulous ! All for one flat fee per month . Thank you Alma , you are very hard to say no to . I am so happy I listened to you !!! thank you !!!! Nina Black Reid

Was a monthly customer until the brushes scratched my paint. Always a long line, windows wiped with…read moredirty towels leaving them smudged.

I wish I had read these reviews before signing up for their monthly unlimited plan. I go because…read moreit's convenient and they have locations near work and home. I try to go as often as possible to get my money's worth, but it's a commitment. I just went this morning to their Kensington location -- overall, unimpressive (again). I've been to both the Kensington location and the one on Rt. 7 in VA. Both have very weak dryers. I always have to hand dry, if I have time, but that adds another hour if I include vacuuming. Otherwise, water spots on windows and chrome accents are a given. Some of the staff are nice enough, but they literally don't have any contact with customers unless you're signing up for a monthly plan or have difficulty getting the gate open. I did have one experience where I had to go to the bathroom really badly. The attendant at the gate said to go in the building. A woman stopped me and said restrooms are for employees only. I pointed out that her coworker had just said I could use it, and that I needed to go very badly. She still refused and hardly seemed sorry. There were no other businesses nearby I could use (mostly car body shops and industrial offices). I told her that if she did not make an exception this one time, I'd have to urinate in my pants or on the side of the building. She just shrugged, and I just watered their shrubs. It was a little demeaning but not as bad as urinating myself. One other negative experience with their staff, this time at the Rt. 7 location, occurred when the attendant yelled at me from across the parking lot to move out of the vacuumed parking space to dry my car. I told him I wanted to dry my car before vacuuming because I didn't want water spots, but that I'd be using the vacuums soon. I added that I wouldn't have to if their dryers worked properly to begin with. He instructed me to park in the spots without vacuums. My question is, if the vacuums are in such high demand, why not install vacuums in the spaces that don't have them. I also would have been more receptive to move if he had come over politely and explained that there was high volume and would appreciate it if I would move my car as soon as possible; or better yet, helped me dry my car so I'd finish faster and then vacuum. All of this would be tolerable if the wash was at least top notch, but it's far from it. The bottom of my doors are always left dirty, and I drive a high SUV, so it's not like the wash cloths on those rotators and water jets can't reach those areas. Overall, there just isn't anything special about this chain, albeit I've only been to two separate locations. Some of their competitors have compressed air that you can use to blow debris from tight places where the vacuum can't reach, like cup holder crevices, air vents, under the hood leaves, etc.; and some even offer reusable drying clothes. I guess if bathrooms are too much to ask for, these other "perks" are a bridge too far. I will be moving to VA soon and my experience has not inspired loyalty. I plan to cancel my membership soon thereafter -- there are just too many better places to have to put up with staff attitude, lack of basic customer services, and mediocre washings. Also, I'm even less tolerant of businesses that ignore customer complaints on social media, as this one appears to be doing with many customers on here.

It took 2 months to cancel my membership from these money hungry vultures…read more They took a payment out for August on July 30th and when I roll up 2 weeks later, my membership is canceled.

Had a fantastic experience. The team was welcoming from the moment I arrived. The service was…read moreincredibly quick, taking exactly the 45 minutes they advertise. It's super convenient and easy to access, located right on the first floor of the Westfield garage. ​Most importantly, my car was left sparkling clean. It was a great bang for the buck! A special shout-out to Gabriella, whose superb work on the ex/interior made my car feel brand new.

2.5 hours for a TOTAL detail $300. Inside, outside and engine compartment. They did a great job…read moreand it was easy to kill the time at the mall. They close at 6 so make sure you are back.

Valet Spa is an excellent and convenient solution if you are shopping at the mall. Overall, they…read moredo a good job cleaning your car, and deliver your car to you in a timely manner. They are communicative throughout the process, and offer several packages to fit all budgets. I came here for an exterior wash, and they cleaned my car very well. My only gripe is that they left a few runny soap spots on my mirrors, and I would have preferred for them to wash and towel dry those areas, before I left. I only noticed after driving out of the mall.

Despite of the negative reviews, I took a risk and took my car in for detailing and a quick wash…read more An easy clean that turned into a complete nightmare! My interior wasn't dirty to begin with, nothing that a few wipe downs and vacuuming couldn't fix. My main concern was the trunk lining of my car with the debris and grime that have accumulated over time. Tahalia was pleasant and told me not worry about anything. I dropped my car off at 5:45 p.m. and left for dinner. I came back around 8 p.m. to check on my car and the exterior looked good until I noticed a hard droplet of some type of cleaning product on the hood area (it wasn't there before). It was tough to get it off that I thought it was going to chip off the paint! I was told that it was going to cost extra to buff it out but why? It wasn't my fault to start begin with. I proceeded to the trunk area and it was still dirty! I gave them another chance to get it right and walked around the mall to kill time. I came back around 8:40 p.m. anxiously checked my trunk again and it looked better from before but the backside of my car had water and debris from cleaning the linings. At this point I'm upset and frustrated. A guy had to scrub it with a hard brush to get the dirt off and pat it down dry. The linings now looked stained and spotty and honestly it was too dark to see if it completely came off. I checked the inside and the right side of backseat had dust. The backside window had specs of dirt from the inside. Again, two of their employees had to fix these issues. It was close to 9 p.m. and I understand that everyone just wanted to go home but this all could've been avoided if the job was done efficiently. They had two other cars along with mine that had issues as well. I was told that the gentleman that handled my car (I believe his name was Keith) was let go early to go home and didn't finish the job completely without letting anyone know. Why didn't they do a routine check to make sure the job was DONE? Miscommunication or not it's still not an excuse. Tahalia apologized more than once and gave me a discount voucher for my next visit. She was professional throughout the whole process but I'm not sure if there's even a next time after my first time nightmare experience. I'm scared to check my car in the daylight especially the section where it had debris from cleaning it. The only reason I'll be back is to have them fix the stained section they left but otherwise I will have to take my business somewhere else.