Took an hour waiting in line, and while the line splits into 2 to make cars go through faster, the car ahead of my line was stationary for over 30 minutes for an unknown reason. Prices were expensive for a standard car wash, but staff were nice. I chose to drive my car through the wash instead of getting out and letting an attendant drive it, and the attendant kept staring at me and giving me weird looks the whole time. Won't be going back. read more

I was involved in a terrible accident at Flagship Tenleytown today after purchasing a membership last week due to the negligence of the management. I've enclosed photos and started a police report. Stay away at costs. read more

Flagship Carwash - The damage caused by the manager who refuses to take responsibility - Car Wash Near Me - Washington, DC, District of Columbia

If you want just to wash the dirt off of your vehicle go to Flagship on Wisconsin Ave other that "DON'T GO TO FLAGSHIP". They smear the windows and they half wipe the car down. Not the place to go to get a real car wash read more

Was in dire need of a car wash and this happened to be the closest spot. I have been to other locations before and I was aware that the price is steep so I only go to the car wash franchise when the car needs a good cleaning. Overall they did a good job but the annoying part is that they don't take mobile phone tap payment and there is no indication of that before you hand your car over to them. My wash was ok but not worth the high price. I likely would not come back to this location. read more

Flagship Carwash - Car Wash Near Me - Washington, DC, District of Columbia

Paid for the full service Flagship. Had the boss man chastise me after I'd paid to never have a bike rack on the car . ( Didn't know and fair the first time he upbraided me . Became tiresome the 2nd and 3rd and final 4th time .) Then received the poor quality , half baked production line clean with attitude and when I mentioned that they'd not vacuumed the car, they no hablo. Bummer because it appears like the perfect business model being destroyed by poor service . read more

I've never seen a car wash run so inefficiently. You have to wait a full hour to get your car washed here. This place needs new management asap and I'll never return until it's under new management with someone who can manage the process better read more

The manager was rude when I pointed out that the tires and wheels had not been cleaned after the car wash.

Im only giving this car wash 2 stars because the cashier is so nice. The quality of the car wash isn't worth the $45 price at all. You honestly could just clean your own car for the job they did lol. But at least the snow and salt is off my car I guess... I will not be returning. read more

Flagship Carwash - Packed! ‍‍‍ - Car Wash Near Me - Washington, DC, District of Columbia

I have been getting my car washed at Flagship for years and the guys helping me are always so kind and helpful. My car has honestly never looked better. read more

Outrageous price for nothing special & they kept trying to upsell me. So sorry it was sold to Flagship. Won't be back!

The absolute worst. Way overpriced. Shoddy service. For $48.60 my car should have been clean as a whistle. It isn't. I can only hope that they actually cleaned and protected my undercarriage; removing the salt was my primary objective. One can get it done cheaper elsewhere - anywhere else - and I most certainly shall. I will never go back and would discourage others from using this service as well. Even worse than the actual service is the customer service. Stubborn, unpleasant, and uncooperative cashier. My attempts to contact them required masses of information channeled through a multi layered labyrinthIan obstacle course. Haven't reached the end of the process yet. Even their online survey is onerous. Stay away. I plan to. If despite this and other poor reviews you decide to use this service, bring cash or an actual credit card. This business does not accept Apple or Google pay. read more

This is appalling. These are "after" pictures from this morning, having taken my son's car to be cleaned and paying $44 and a $16 tip (before I saw the outcome). Admittedly, he does not maintain his car as I would like (and it is due for detailing) but this is disgusting. I am not one to complain but they barely vacuumed and never took a dust cloth to the standard surfaces. Never again! read more

See all

They do a half-assed job and the guys are creeps. Way overpriced and not at all worth the money or the wait. Avoid.

If you want your car returned to you in worse condition than drop off then this is the place for you. I paid for the Flagship Full-Service carwash and it did not deliver. It was supposed to include internal and external cleaning including undercarriage. Both inside and out were dirty and when I pointed it out and requested the car be rerun, I was told that's as good as it would get. I walked around my car noted some new scratches inside and out. Also there was still magic marker on the window. How can they claim it's clean when the marker they use to put notes on the car is still there. Lastly the windshield was still dirty and worse on the inside. This is likely because they do not change dry towels between cars. They refused to fix the situation on site. I reached out on the website to requested a refund as I will have to get it rewashed and actually waxed. Still awaiting a response. I also hope the scuffs/scratches are cosmetic and can be buffed out. read more

Ricardo went above and beyond. As an unlimited full service member, he is the reason I return to this location. Ricardo always ensures my car is clean inside and out. read more

New owners, bad experience. Most importantly, the car isn't clean for USD 25. Many areas are totally untouched, as dirty as before. The car is half wet so we had to towel it dry ourselves. The new owners also took away the lollipop for kids and the air freshener. We won't come back. read more

Got the "Ultimate" which includes interior and exterior cleaning ($36.00) and my car's interior looks exactly the same. There is dust and smudges that we're not cleaned. Attendants were rude and impatient. Do not recommend and will not go back. read more

See all

This car wash is under new management and the cost has of course gone up. It was an old neighborhood institution and I've gone there for years. Thought the new service was perfectly ok even if I'm annoyed to pay $10 more. read more

I just came for a basic wash tonight to the Flagship Carwash on Wisconsin avenue. Not only was the car washed well but the manager, Ricardo, was very kind and understanding. I thought they took Apple Pay and I just came from the gym and wasn't carrying cash or credit cards. I learned my lesson. Ricardo was nice enough to let me come back to pay tomorrow. His kindness makes me want to continue going to this Flagship whenever i need a car wash. Kindness and Customer Service mean a lot. Thanks Ricardo. read more

ok Flagship has ruined the two excellent mom and pop car wash businesses in NW DC. they are slow, curt, do a horrible job and got rid of amenities. I'm looking for new places and hope they go out of business and someone small and local takes over read more

$46 and you can't even properly vacuum a car? Forget about wiping down the seats. This place is a joke. Def not coming back here again.

Flagship destroyed my rear windshield wiper, said they'd pay for it, had me fill out a claim form, and said they'd call me to arrange for reimbursement. The next day, a "general manager" named Jose Castillo (who was not onsite on the day of the incident) called me and said it "preexisting damage" and that Flagship was not going to pay anything. He knew that was a lie, and so did I, because I had just taken the car in for maintenance and the car was in perfect condition (I have the docs to prove it). Incidentally, the car wash isn't even good. They are always backed up onto Wisconsin Ave. And they doubled the prices since taking over from Wash n Shine (which was excellent). Save your car and go elsewhere. read more

See all

I've been coming to Wash and Shine for years. I always liked it. Flagship took over and what use to cost $18 for the Classic Wash now costs $36. I'll have to find another place to get my car washed. read more

I am a 'member' and I have to say the car wash and the service is absolutely terrible. For the $45 fee, the car wash is terrible.

This place has gone so far downhill. I am a "member" and service is terrible. Do not care one bit about the customer. It is a machine. And care even less about quality of work. A wash there used to mean a clean car inside and out. No one touched windows, mats were left dirty and back hatch not opened and wiped. Windows spotted because not wiped. Zero management. All for $44.00. One word: "AWFUL." read more