So there is a long line of cars but it goes really quick. Their secret - they don't clean the cars! The machine does the exterior fine but don't bother paying for an interior clean because they don't do it! What a waste of money. I've been to other locations and they do a decent job for what you pay but definitely don't waste your money with this location! read more

Still no response after contacting your corporate email and Instagram twice. Your gate arm damaged my car last weekend at Tacketts Mill. This is unacceptable. I need someone to take responsibility and contact me to fix my vehicle. There was a witness who saw the incident and is willing to cooperate if this has to be escalated. read more

Updating my review: Pretty disappointed with this experience. The car wash drive thru and location was inconvenient to get through, didn't leave my car as clean as expected, and the customer service left a lot to be desired. For the price, I was hoping for better all around. Won't be rushing back. read more

Garbage business. They lie about promotions and refuse to give refunds. Would not ever recommend.

Avoid at all costs !!! They added an auto renewal membership ! Impossible to cancel with their app! Beware ! I'm contacting my bank and the BBB! Extremely shady company !! read more

Do not trust the positive reviews! There is nothing positive about the Flagship service. My mom, who is not familiar with the area, wanted to do something kind for me and took my car for cleaning. I advised her not to go to Flagship, but as this company has a monopoly in the area, she ended up at the Van Ness location. She paid a ridiculous sum for a service inclusive of an interior vacuum (which, by the way, used to be part of the basic offering) and was appalled by the result. She complained, and the manager redid the work himself. She observed another customer complaining as well. I have reviewed Flagship in the past. Poor work, exploitative prices. I'd rather wash my car myself than bring this company business. I wonder if the District has some way to break the monopoly. read more

I used Flagship today for both an exterior service and their interior service (seat shampoo and more). I have never experienced car cleaning this thorough and professional. It was impeccable and well-priced - especially considering how comprehensive they were. Alfonzo and his team were incredible. I'll be back again and again. read more

We pay for the highest membership level and consistently the services are not completed. Here's a picture of my windshield today after a car wash. It's unacceptable and I'm planning on taking business elsewhere. It's not about the money - it's the wasted time for a bad service. read more

Flagship Carwash - Dirty windshield - Car Wash Near Me - Washington, DC, District of Columbia

Amazing service today, cleaning all the food from my kids and the grease from the tires! read more

Flagship Carwash - All the grease on the tires are gone - Car Wash Near Me - Washington, DC, District of Columbia

I've been a monthly member of this car wash for over 6 years. On 12/30/25 I was at this location and getting my car washed. Normally they wait until the car passes through the dryer and they have a couple people designated to drive the cars out of the wash and into the hand dry area. However, this time, they stopped the car wash and my car was located prior to entering the dryer. A guy i've never seen before entered my car. Big mistake. My particular car is an EV and when you open the door it shuts off the battery and puts the car in park. Well, they restarted the car wash and the person in my car didn't know how to get it out of park. So my car started jumping the rollers and bouncing up and down inside the wash. He finally had to manually drive the car down the track and did so very fast. Of course I freaked out he was going to damage my car and told the cashier who was the person who restarted the wash line. She tried to tell me that is now what happened and tried to provide her explainattion. I tried to inform her what my car does when you open the door. This turned into a shouting match in front of everyone. I confronted the kid driving my car and suggested he not drive cars he doesn't know how to operate. He told me he couldn't get it out of park. Like I just said. For the past 11 days i've been informed by online customer service that the wash manager would call me. After 8 emails back and forth, ZERO contact. I'm done with this company. BEWARE. And Elizabeth P, Read the post!! I've tried to contact you like you said below. NOTHING!! read more

Very clean and easy carwash, the people here are nice and do a good job! Always a good selection of air fresheners, and scents for your car as well. read more

Everything has Gone well in all the years I have used them. My street parking is under a large oak tree and my car suffers. I stand by the crew as they while off the water in case they miss something but that is rare read more

I LOVE this car wash!! They are so quick and efficient, made my car look and smell brand new after my visit today. This time of year the trees absolutely destroy my car, and they fixed me right up! The team is friendly, efficient, and goes above and beyond for a super reasonable price. I love visiting bread furst while I wait -- best bakery in DC. Highly recommend! read more

Flagship Carwash - Car Wash Near Me - Washington, DC, District of Columbia

I upgraded my wash and they charged me for it but did not do it. When I brought up the fact my wash included floor mats and wiping down the car, she barely did it. The vacuum job was terrible and they left bug marks (easily removed by me) on the car. Would not recommend. read more

I have the pleasure of taking my truck to Flagship Carwash at 5020 Wisconsin Avenue in Washington , DC . I have always been happy with the way they take care of my 1996 Classic Ford Bronco XLT . One day a lovely cashier by the name of Alma ( AlmazKassa) suggested I try one of their unlimited monthly car wash packages . I love it ! I have my car washed twice a week and the Bronco looks fabulous ! All for one flat fee per month . Thank you Alma , you are very hard to say no to . I am so happy I listened to you !!! thank you !!!! Nina Black Reid read more

They just try to do it too fast and because of that, they don't do a good job. Also, they use watered down glass cleaner solution to wipe down everything, including the leather seats and dashboard. A bit sloppy. read more

We're traveling from Texas in a big Ford dually with a big Lab dog and although we are unable to drive thru, the car wash the manager was so kind as to allow us to vacuum up our truck! It meant the world to us as I have terrible allergies and it was to the point of getting hard to breathe Thank you so very much for this one time service! God Bless y'all an have a great summer Anita read more

Fresh out of the wash :/ and this was the mid tier exterior wash. For the money I think you can get better elsewhere for sure. They also do not accept Apple Pay. read more

Flagship Carwash - Car Wash Near Me - Washington, DC, District of Columbia

When I first reviewed Flagship my experience was not great. But management responded soon after and promised to fix things. I recently went back to take them up on it. This time my car was perfectly cleaned. Great job. I'm impressed by the company and the job the team did. Thank you. read more

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Flagship Carwash on Connecticut does a good quick job, canvassing most of the big cleaning priorities at a cost that I find more than reasonable at $59.99/mo and I have the unlimited wash plan. Prior to taking the car in, I always clean out the car of things in the trunk and seats, so that they can actually do a good, thorough cleaning without impediments. Much like when the house cleaners come to do a clean, I really try to put things away and enable them to see all of the cleaning surfaces that need to get done versus forcing them to be organizers and THEN clean. Flagship sends the car through the line where it does an exterior wash cycle (this is a general clean- meaning that if there's much caked on from non-regular washes, it's going to be hard to get that off without a detailed scrubbing). The car then goes to the end of the line where a team of 5-7 crew members open up all of the doors and wash the mats, do the windows, get the tires and put a protectant on it, clean the dash and surfaces, etc. VERY quickly! Always polite and they thank me and wish me a good day. There is a tip box which we always use to thank the staff. The only thing I'd recommend that they do is to actually dry off the mud mats before placing back into the car so that it's not all wet. I try to upkeep the car on a regular basis by going every other week at the least, or at least once a month if my schedule is packed. I've paid for it, after all! It keeps the undercarriage of the car clean, which is also something that I know I would not be able to do even if I washed my own car. In winters, it's especially important to keep the components clean and taking care of the car means it can take care of me! read more

This is the best carwash in DMV! That's why they are always busy. But if you care about your car( like I do), They know how to keep you happy! And of course, their great attitude, is A PLUS! read more

I had a Dr appt this Am right down the street from Flagship and decided to get an impromptu car wash. I'm glad I did! Despite the line of cars, I was in and out in 20 minutes - I got the basic $17 wash and vacuum. There is a tip box for cash - and I'm sorry to say I haven't carried cash for over four years. Apparently the District Manager needs to approve setting up a Venmo or other cashless account for tips. I hope he reads this and takes action-- I understand why cash is best for the staff but in this day and age, they are liking losing out on countless tips! Updated to five stars after I got a response from management in seconds! read more

Terrible interior work. Passable exterior. Every time I get my car washed here the quality of the job is worse.

They do an OK job. I am dealing with a disabling illness and cannot clean my car. It is quick and better than I can do. I have seen places do a more thorough job. If one of them was closer to my house I would never have kept going to flagshop. As for the membership. I was talked into a membership at the cost of 1 wash a month, that allowed as many monthly as I want. Part of it is they told me several times that price was locked in. Sure enough after a madder of months it went up immensely, and I was out a lot before I realized it. I was than told it was a promotional deal, and that was not the normal cost of a membership. It is one thing to forget to mention they gave me a promotional price but they went out of their way to say it was a set price when it wasn't. Never using them again. read more

Flagship Car Guard in White Plains Md. Overall they're fairly decent for a outside only express wash. Second time experiencing an incomplete service something as simple as tire shine. Twice I've experienced this two different locations. Feels like I've been robbed each time. Don't purchase any outside of their $14 car wash read more

At this point, if I could rate this business based solely on how their workers are, instructed to operate, it would be zero. The fact that this business is getting two stars is based solely on the fact that they have good workers. Their management and how these workers are instructed is trash. as I am typing this, the line is so far down the street away from the business that it is ridiculous. The members only line is the reason why the wait is so long. no one who is a member can go through the nonmember line. if you start from outside of the location, it may be up to 40 minutes before you get your car washed IF YOU ARE A MEMBER!!! I don't care how good the car wash is, my time is as valuable as the money I pay monthly. I will be unsubscribing right after I get my car wash today. read more

The last time I had my car washed here, they didn't vacuum the inside at all. They have also push you to join their membership club. They essentially have a monopoly on this area of DC and offer poor-quality washes, service, and pricing. They also don't honor their hours so call before you visit, especially on a rainy day - edit, it was an on-and-off light drizzle - I understand they can't dry cars off in a rain storm but that wasn't the weather today and also I was there for a wash, not a dry. Today I got there around 10:45 and they were closed despite their sign proclaiming they open around 8. I checked on line and google indicated they opened today at noon - I figured because of the rain. I parked in the back and noticed that they had the back door open and people were around so I decided to come back in a bit. Got back at 11:50 and waited for them to open at 12. At 12:05 I called to make sure they were going to open but got a recorded message. Called again at 12:15, same recorded message. Walked around to the back and all the doors were closed again and no one appeared to be around. Complete waste of time, but that's what can happen to companies with a monopoly. read more

DO NOT GO! THEY WILL SIGN YOU UP FOR A MEMBERSHIP WITHOUT YOUR PERMISSION I had a terrible experience at Flagship Carwash. I went in for a simple car wash and later discovered that they had signed me up for a membership without my consent. This is a highly unethical practice, and I am extremely disappointed in their business conduct. Save yourself the hassle and avoid this place. There are plenty of other car wash services that won't try to trick you into unwanted memberships. read more

I adore Mr. Wash Car Wash on Connecticut Avenue! As a loyal customer for over 20 years, I've found the staff to be incredibly kind, the prices reasonable, and the service impressively fast. read more

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total rip off, be careful when you ask for a car wash because they will slip in a monthly membership for $59.00 without your knowledge or permission. It happened to me and even though I have not used them again they would not remove any charges. read more

Beware! There is a thief or thieves employed here. My expensive headphones were stolen out of my car. I will not be returning because this place is not trustworthy. I don't believe I'm the first person that has fallen victim to this. They are probably consistently stealing things from people's cars. I became aware because it was immediately noticed. There is a kleptomaniac here. BEWARE!! read more

The conveyor destroyed my tire valve stem and my tire. My tire immediately lost all of the air pressure. The manager says we're not responsible. read more

The wait is long, frequently out the door onto the street and down the block. I don't understand why. They use dirty towels that always smell, they don't detail the inside of the car well. it's still full of crumbs, dirt, and dust. For the service it is not worth $50, go to Exxon. read more

Terrible, Flagship damaged my vehicle in several areas and caused thousands of dollars of damage. Stay away.

I've called Flagship three times over the last few weeks hoping to schedule an interior detail. Each time I call, I wait ~10 minutes for the "next available agent", which is always a nice-sounding woman who takes my information, asks me when I want the service, then says someone from "scheduling" will call me back. YOU GUESSED IT - no one ever calls, and at this point I'm done with this place. How are you running a business but won't do what you say? This place is ok for a mediocre wash but unacceptable if you're trying to do anything else. read more

I took my car through the car wash on Tuesday, July 29th at which point my car suffered damage to the passenger side mirror. I immediately filed a report with the manager on duty who said he immediately submitted the claim and was told that someone would reach out to me within 5 business days. As of the date of the submission of this complaint, no one from Flagship has attempted to reach out to me in any form to let me know they are aware of the issue and is working on it. I have visited the location where the incident took place and one of the workers admitted to me the last person who experienced a similar issue such as myself it took them about a month before anyone contacted them and threatened legal action. What's sad is the car wash did such a good job cleaning the car that I was considering signing up for their membership because the car looked like it had been hand washed but considering the way I've been treated, I know joining their membership would be a mistake. read more

went to get my cleaned. they dropped a blower fan on hood of my brand new car. they tried to first tell me that the blower didn't hit my vehicle and tried to rush me out. i checked my car and obvious dent and scratches on the hood. they tried not to give me a incident report and when i finally got them to give me one try to falsify the information saying it was loose fan that scratched my bumper instead. they told me i needed to deal with corporate from this pt on but refuses to give me the phone number the phone number they give me is to their membership division. on top of that car wasn't cleaned properly at all. stay away from this company!! read more

I wanted to like them but this location has caused me to remove my entire fleet from their unlimited wash program. The service, value and quality is all poor, it's simply not worth paying for such subpar service. The Vienna location does a wonderful job and could teach this location how to properly clean a vehicle. read more

I had been going here for many years. The quality was reasonable for the price (about $20 when one bought a book of four washes). However, last time I went it was $36! And there are no more coupons or discount books. I asked the cashier what happened and she said there are new owners. Now it is way overpriced! Not going back and going to look for alternatives. read more

The Connecticut Avenue location always does a thorough cleaning of my car. I have never had to point out anything that was missed. Interior cleaning work is especially good. read more