Extreme Detail: The Best AND Worse (Oct 3) Detail Experience
(Updated Oct 13)
2 stars - Excellent cloth seat cleaning.
+1 star - Decent conversation w/owner to resolve remaining issues
-1 star - Radio is now malfunctioning
-1 star - 2 Window controls broken
I need to post more (DIY kinda guy/10yr Army vet), but I will after my "Extreme" experience. For bad AND good service (I don't like only whiners either lol) but hopefully, this ends well. Stay tuned.
First, I'll say they did a !GREAT! job cleaning my interior. The seats were bad, and I'm still pleased. But that's all I initially wanted for $140. After the upsell attempts on the phone and onsite, I went with the Deluxe Detail ($200 for Hyundai Elantra/4Dr) plus $125 for the extra dirty interior.
Second, I bought this car off the lot in 2011, it's always been mine, and I know eh-very-thing about it, and the ONLY problem with my car was a "loose" button for the passenger window (that I made sure I informed them of, and THEY SAID WOULDN'T BE A PROBLEM).
Third, I took before pics to promote whatever business did the detail (which I'll still show), but it looks like it's also proof of damages now...
****SPOILER start****
After the "detail" and letting the seats dry for two days, MY RADIO DOES NOT WORK! Whatever setting is used (radio, CD, PHONECALLS!! or SiriusXM) the system changes to AUX by itself every 15sec-15min, then it has to be manually changed. Then it does it again...over, and over, and over. It got to be so annoying, I just turned it off. THEN it turns itself on and changes between options again!! UNACCEPTABLE.
*But wait! There's more!*
That slightly loose front passenger window button was apparently broken off/jammed back into place and now doesn't work.
The REAR passenger window button which NEVER had a problem is stuck, like there's a pebble under the button preventing it from lowering the window. It can barely be pulled back, but the window's already raised.
This is just shoddy work (except for the seat cleaning)...ESPECIALLY for a $325 detail.
****Spoiler end****
Like most vets, I like my things relatively clean and working well, so car detailings each Spring and Fall is a norm for me. Having to share my car with a s.o. that gave zero effs about car maintenance (inside/outside/mechanical) had me relenting to the cream cloth seats getting pretty bad over the last few yrs plus "our" horrible finance mgmt made things worse.
I got the car back this Spring (paid off now too...whoo-whee!), and took care of the overdue engine/suspension work (from Jun-Sept) first, then shopped around and settled on Extreme for the detail since I could drop it off and tour the missed parts of DC while she got her "Extreme" makeover.
After the upsell onsite, I asked if the driver's window button for the front passenger window being a little loose is a problem (explaining that some light playing gets the window working). I was assured it wasn't. I was told the work would take from 10:30-6PM.
From Bethesda to Ballston to U Street to the Mall, I got it all in and my legs got a workout! Extreme calls @ 5:50 telling me my car wouldn't be ready until 7 PM. Plenty tired, but eager for a clean car, I said, "Sure, no problem", and schlepped around until a little after 7. The seats were almost as clean as when I bought it in 2012!!! AMAZING!
With me being so tired, being in a darkened garage, having at least 30 details with various vehicles (mine and gifts) under my belt, and the seats looking so damn good, I was satisfied. Seats still damp, I was told the seats should be fully dry in 1-2 days. Cool. I leave in the sun for the next 1-2 days w/carbon bags take out humidity/scent.
After the 4pm NFL game, the seats dry! Stuff back in, looks good, smells good!! Going to pick up my son, the driver's passenger window buttons are screwed. AND the radio's acting funny. I've NEVER had issues like this after a detail. Normally, the car's just been cleaned and I move on with other stuff. UNACCEPTABLE.
I'd only recommend a basic interior/exterior for now. It's 12 Oct, and I'll be taking it back for them to resolve these issues and I'll post an update.
Update: Spoke with owner about all issues and we're working to get them resolved next week. I was upset about my car's condition; he had a problem with me not coming to him first, but I think we understand each other's viewpoint. Edited my review and added a star. read more