Fantastic workmanship... and trustworthy! I always get a fair estimate. They are very honest. I've been going to Imperial Auto Body for nearly 10 years and every time I pick up my car after repairs, it looks like new. I've interacted with Bryce most often, and then Jason too. But everyone seems on top of things. I highly recommend Imperial Auto Body. read more

Exceptional customer service, efficient, and OUTSTANDING WORKMANSHIP. many years that I can drop a 5 star rating & stop there, but I'll tell you why. Ms Patricia, Joe and the rest of the staff take the guesswork out of services. They kept me informed and pleasantly answered my questions. I highly recommend Imperial and will tell you I'm a repeat customer. They're prices seem higher than nearby competitors but their A-Z operations assures that the job will be completed 'right the first time.' I'll end by saying that my new bumper looked so good, I forgot my car is 19 years old! Thank you Imperial! read more

For all services simply the best!! Handled a lot of damage quickly and expertly. 5 stars for sure!! read more

Great job, highly professional operation with strong customer service and fair pricing. 100 percent recommend.

Super professional, fair and high quality place. You hope not to need auto body work too often but when I do, I will be back here.

I am extremely disappointed with the quality of work performed by this auto body shop. I chose this facility because it was recommended through GEICO, but based on my experience, I would strongly encourage anyone considering repairs here to take their vehicle elsewhere. My vehicle is only six months old and has been meticulously maintained. It was brought in after a deer damaged the front fender and hood, both of which required replacement. Unfortunately, the repairs I received were unacceptable. The replacement fender is misaligned and does not fit properly. The newly painted hood and fender already have chips, visible lines and imperfections in the finish, and, incredibly, a portion of the fender where it meets the hood was not painted at all. Given the number and severity of these issues, I have serious concerns about the workmanship and quality control at this facility. I am currently working with GEICO to dispute payment for these repairs and will be pursuing all available legal remedies to recover the damages caused by the substandard work, including any diminished value to my vehicle resulting from these improper repairs. I am also concerned by how quickly the repairs were completed. I dropped the vehicle off on a Tuesday and was notified it was ready by Friday, despite originally being told the work would take nearly two weeks. While completing repairs ahead of schedule can be positive when done correctly, in this case the rushed timeline appears to have come at the expense of quality. It is disappointing that management approved releasing a vehicle in this condition. No customer should receive a car back with obvious fitment issues, incomplete paint coverage, and visible defects after collision repairs. I cannot recommend this shop based on my experience. read more

Gieco referred me to Imperial and I am glad they did/partner with them Beyond professional. All team members are courteous and welcoming. My vehicle was taken care of within a week. They gave me great options for other services that I had done. I mentioned that the dealership where I get my oil change done said I needed new brakes. The service professional at Imperial said they could do that but it was not necessary just yet as the brakes are fine. This says a lot about their integrity. My husband used them as well and he also had a great experience. Even if your insurance doesn't take them, I would go to them and see what you can get filing an out of network claim. Imperial is the place to go! Also their reception area is very clean. I know that may not mean much but It shows the level of pride they have for their business. A clean and welcoming office/reception is an important first impression. I cannot recommend them enough! Also if you need a rental car, they partner with Enterprise who was also great. The team there did an exceptional job. read more

The best experience ever. The estimator, Dikran was very attentive, answered my questions and explained everything to me. I came in with two dents and a lot of scraped paint on the rear passenger door. Imperial made the repairs and the door, was perfect. Dents were gone and the paint job was flawless. They returned my car clean inside and out; almost didn't recognize my own car. They do excellent work and will definitely do business with them again. Five thumbs up!!!!!! Thank you Dikran and Imperial. - AJones read more

Most professional service in DC! My car was ready in under a week. I would use them again.

Friendly service. Remained in contact regarding my vehicle & worked well with my insurance. I appreciated that they vacuumed out the glass that was shattered and my car looked pretty clean upon return too. read more

Imperial Auto Body - Front of the business - Auto Detailing Near Me - Washington, DC, District of Columbia

A garage pillar jumped at me and scraped the side of the passenger rear door. I was heartbroken because I like a shining, perfect car. Everyone said they would have to replace the door. Imperial was one of the auto body shops on my insurance list and close to me, so I chose them. The first thing I noticed was how clean the office and shop were - so different than other places I have seen. The staff as friendly and professional. The bigger surprise was that the door did not need to be replaced, and the work was perfectly done. My car was restored to its nice, shiny, new look. Thanks to all. I hate to say it, but I don't want to have to go back there. If something happens to the car, they would be the shop I would call. read more

This is the second time I used Imperial Auto Body and will return. This business is on my insurance recommended list and they were great! Professional and personable! They completed the work in a day and a half and the work was exemplary!! Thank you read more

Needing an appointment just for an estimate is a sure way to lose business. Pro tip: to even be seen here you must have an appointment read more

Repairs were great, service excellent and they fixed the car in time for the weekend. They handled all the insurance stuff as cost went over initial estimate from insurance company. I only had to pay deductible. Bryce and Louis were friendly and professional. Recommended. read more

Imperial did a great job with my car. Everyone I dealt with was friendly and professional, repairs were done very quickly, and the repairs are impeccable. They also worked directly with State Farm, making the whole process very easy. I highly recommend! read more

Second REVIEW!!! Love love this place. Would totally recommend them to anyone! They are very reliable very reasonable and their time is impeccable. Came here to drop my car off because someone rear ended me! Just look at the befor and after pic. I cant even tell they popped the den out! read more

Literally called to explain my car asked the guy how he was doing. The guy literally hangs up the phone. I call back the guy acts clueless and goes who's this? I've been here before but I guess service excellence has gone down.... read more

Someone hit my car while I was parked, so I had to take it to Imperial Auto. They did a good job fixing it. Saul, one of the mechanics, went above and beyond to fix a broken brake light, even though it was not related to the work order. I am very happy doing business with them. They have good coffee, too. read more

This was my second time in 8 months working with Imperial Auto Body due to my car being hit while parked in the street. Both times the staff was very helpful and the entire process from checking in and getting rental to updating me about estimate/repairs and picking up the vehicle was seamless! They were able to fix my car in 5-7 days both times. All the staff members I interacted with were very welcoming and professional and made sure I had a good experience. Hopefully, I won't have to get any repairs on my car any time soon but I will be sure to always choose Imperial for any repairs in the future. read more

Imperial Auto Body - Car damage - Auto Detailing Near Me - Washington, DC, District of Columbia

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Positive: Professionalism, Punctuality, Quality, Value For the third time, Imperial Auto Body came through with outstanding service. This time, I decided to get some paint work done on the spoilers of my 2012 Mini Coupe JCW. I bought the car from a dealer in Florida, and sadly, the car had been baking in the Florida sun for nearly a decade. The clear coat had bubbled and peeled off, and the Mini stripes had faded and been scratched. Bryce took care of me again and delivered absolutely top-notch customer service! Thank you again to Imperial Auto Body! The BEST! ~Jason Yasner read more

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Imperial is a gem. They are professional, thorough and honest. They repaired a deep scratch on my SUV and it was excellent work. I only wish they accepted AllState to do my future repairs. I highly recommend. read more

Update: After their initial fumble Joe and the guys recovered gracefully. I will definitely return should I need their services. I am disappointed that when I came to pickup my car, which was supposed to be ready or completed but wasn't. I got here at 2 pm and I'm still waiting for my completed, ready car. 2:40 they bring it out say "it's ready" guess what it still isn't ready! This is not how I planned my afternoon. read more

The customer service is excellent here -- everyone I spoke to was kind, patient, and helpful. They service a lot of vehicles so they may not be the most proactive about calling with updates, but if you give them a call they'll happily help. read more

I had an insurance repair done there recently on my BMW. The staff were friendly, professional, and prompt. The repair looked great, and they cleaned and waxed the car as well. When I went back to ask about something, they dealt with it right away without an appointment. I'll be happy to use their services again when the need arises. read more

Had an accident to my Mazda 3, which messed up the driver side. Imperial was very prompt and professional. The car was seen and assessed quickly and accurately. They gave me a specific day to drop off and were very good at communicating when the car would be ready. The work was done incredibly quickly, and I am impressed by the thoroughness of it. They detailed every part they replaced or repaired, which included fittings, sensors, etc. Really excellent quality work! The car looks just like New and that is saying something. I would absolutely use them again. I had used a local placed in Petworth owned by a family for a few years. Their work had been good but the last 2 times were very average (sprayed car the wrong color blue!). Due to the accident, I was required to go with a State Farm network repair shop. I chose Imperial based on the reviews. read more

When a momentary lapse of attention in stop-and-go traffic on I-95 left my car looking like a one-eyed pirate in need of an eye-patch, I was heartbroken. I've seen *way* too many cars where the repair-job was so obvious: one panel a little lighter or darker than the other, one with a little too much or too little metallic flake, or too big or too small a flake. It was always just so painfully obvious that the car had been in an accident. So I never thought that this car would be the same again. "Damaged." "Busted." "Broken." were the words running through my head. When they wheeled the car out after about a week and a half of shop-time, the only word that came to mind was: "Flawless." Absolutely, perfectly flawless. Even in direct sunlight, where you can see the metallic flake of the repaired panel right up against the factory original panel, there is no discernible difference to my eyes. Joe and Bryce kept me up to date, often calling me before I thought of calling them. They not only went to bat for me with the insurance company when there was additional hidden damage discovered (which I would expect) but also when a seemingly unrelated part was discovered to have been damaged as well (which I did not). They didn't give up until the part was covered... I hope they don't take this the wrong way, but I hope I never see them again. :-) But if I ever have to, the first and only stop will be Imperial Auto Body. read more

Imperial Auto Body - Auto Detailing Near Me - Washington, DC, District of Columbia

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Everyone I spoke with by phone or in person was great and professional. The work they did looks great. Definitely recommend Imperial Auto Body of DC. read more

I was involved in a hit and run and my insurance sent me to Imperial and I'm so glad they did! I thought my car would be in the shop for at least a week and a half and they ended up completing the work in about 4 business days. I was so impressed by the communication and professionalism. I even forgot a pair of shoes in my rental car that I left at the shop for Enterprise to pick up and the friendly man at the front desk(should have asked his name) got them out for me before they picked up my car then held them at the desk for me to pick up. Would recommend to anyone and will definitely be back for any of my car needs. Thank you Imperial! read more

Imperial Auto Body - Car damage that was repaired by Imperial. - Auto Detailing Near Me - Washington, DC, District of Columbia

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Truly never thought I would feel so passionate about an auto body shop in my life, but here I am. My fiancé and I were in a hit and run and chose Imperial based off these reviews. We had an easy time working with them and insurance on an estimate. Dropped our car off on a Monday and by Thursday EOD it was all set. The repair was perfect. Our 8-month old car came back looking newer by the impeccable detail and washing by the team, which they seem to throw in. I would truly come here just for a detail alone. Side note that their logo is even better than the brewery next door, unexpected aesthetic for an auto body and very appreciated. read more

Wow, what can I say! I stopped by because I had some debris stuck on my car. I purchased goo gone automotive to remove the sap/tree remnants, but it was locked into the paint. I stopped by for an estimate and Joe said not to worry that it just need a buff. The team at Imperial has my car looking like it came straight off the lot. The interior of the shop is quite impressive. Everything is luxury from the toilet seat to the hand dryers! You can tell the team put thought into every aspect of the customer experience. Thank you again Joe! read more

Imperial Auto Body - After - Auto Detailing Near Me - Washington, DC, District of Columbia

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Imperial did a great job on my 2014 Beetle after it got dinged on both sides by careless people parking next to me on two separate occasions. My car insurance company was the one who recommended Imperial and who made the appointment. When I delivered the car, I was in and out within 20 minutes, and was told I'd have my car back in a week. It actually only took 6 days. The process for making the claims and paying what I owed to Imperial upon pickup was seamless. The customer service was efficient and friendly. My Beetle looks as good as new. I'd definitely recommend them to others. read more

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This body shop is top-shelf. 100% recommended. Our car was stolen and recovered in DC. The folks at Imperial did an outstanding job with the body work and restored the car to better than its previous condition. The shop is clean, the staff are all exceptionally professional and courteous, the estimates and information are always up front and very clear. They will handle everything with the insurance company so you don't have to. And, if you rent from Enterprise, you can drop the car off at the body shop directly when you collect your car. A special thanks to Bryce and Joe for their helpful conversations and excellent customer service. If you need body work in DC then please do yourself a favor and choose Imperial. You will be very satisfied with the work, the service, and the final result. As a final note: after we collected the car we found a couple of minor issues and Imperial corrected them all on the same day. No questions asked. Outstanding work. read more

I've come here twice for repairs and they've done a phenomenal job each time. Any other body work I might need, I'll be coming here to get it read more

Bryce (sp?) was amazing. I will definitely recommend this shop to others in the future. My car looks great and I love the aesthetics of the shop as well as the customer service. I didn't feel like I was walking into an auto shop based off of the vibes alone. They took good care and made sure I was set before leaving the grounds. read more

ABSOLUTELY SENSATIONAL! I was involved in a car accident and needed my car (2020 Mazda CX-30 Preferred) repaired quickly due to a requirement to drive to work and insurance not fully covering the rental car (I would've had to pay $100+ per day even with the highest level of rental car coverage and would have had to get special permissions from my work to bring a rental car on site). I originally reached out to 4 separate repair shops to get estimates on the time frame for repairs. 1 place told me they could get everything except the front bumper and the bumper would take 4 extra weeks until it'd come in. Imperial told me that they had everything except the Fender, which would take 3 weeks to come in. I asked Imperial to work with the other repair shop to find their supplier for the bumper AND IMPERIAL AUTO BODY DID. So instead of a 3-4 week wait, I got my car back within 10 days. The quality of the repair work is exceptional. They matched the red paint perfectly and it truly looks like nothing ever happened. They also calibrated the car (suspension was slightly off due to the accident) and it drives like a DREAM. I will forever be immensely grateful for the work they perform and recommend them to anyone and everyone. They very clearly care about the customer and are willing to think outside the box to help get cars repaired quickly, even with a national part shortage. Customer service was also sensational. They called me regularly with updates on my car and apologized profusely when they had to add a couple of days of repairs (this happened because of damage they could not see in the original assessment the insurance sent). To anyone still reading this: I still recommend getting second opinions because each repair shop has different networks that do not always overlap, but this is the place. Truly the best repair shop in DC. I am attaching the before and after repair photos of my car for reference. The photos speak for themselves! read more

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A couple of weeks ago I got my car repaired at Imperial Auto Body of DC. I have had a wonderful experience working with Imperial. They are extremely professional, organized, timely and completed excellent body work. They also worked seamlessly with my insurance company- so much so that I never had to get involved after dropping the vehicle off. They had to replace the entire backend of my vehicle after a hit and run, and it looks like the accident never happened. I also really appreciated that they cleaned the inside and outside of it and I think they also waxed it for me before calling me to pick it up. Every time I called I was able to get someone knowledgeable on the phone and was able to get my questions answered immediately. They scheduled me about a week out to bring my car in for repairs. They seem to have a good handle on what they can get done and then complete the work early. I even brought my car back to them a week later to put on a license plate bracket and they did it free of charge. I would definitely recommend this shop and I will definitely be using them for all of my car body work needs in the future. read more

Top Notch! I highly recommend Imperial. The team is exceptionally talented, efficient, communicative, and truly professional.

Thank you guys for a great services. My 23 BMW X6 looks like nothing ever happened to it. You guys are awesome, specially the lady on the counter. I forgot what her name was again but I was impressed by her ability to remember which car belong to who. She goes "BMW right" as I walk in and I witnessed her do that to other people as well while on the phone with the insurance company figuring out papers. Please send my love to her!! read more

I had a very good experience here. I brought my car in for some minor work and Bryce was very honest and helpful. He diagnosed the problem quickly and made some suggestions that helped save me a lot of time and money. The honesty was very much appreciated and I will certainly be back in the future! read more

Poor service. Tried to get an estimate, but after scheduling it ahead of time a day in advance, I showed up at the pre-arranged time and without asking my name they asked me to fill out new customer paperwork. I did that, and then they proceeded to ignore me for 30 minutes while I waited for someone, anyone to help me; before i just left and decided to take my business elsewhere. No time for this. read more