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    Suburban Solutions

    4.4 (387 reviews)
    Open 9:00 am - 8:00 pm

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    Services - Suburban Solutions

    Appliance disposal

    Christmas tree disposal

    Electronic disposal

    11 More Services

    Furniture disposal

    Property cleanout

    Junk pickup

    Landscaping waste disposal

    Mattress disposal

    In-state moving

    Out-of-state moving

    Recycling disposal

    Self storage

    Trash disposal

    Vehicle storage

    Suburban Solutions Photos

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    Recommended Reviews - Suburban Solutions

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    One example that clearly shows the mud against the dark wood, after I asked the crew to clean up the mud they tracked in.
    Shiyana S.

    This is a two-part review that shows our initial interaction with the company (the move) and also their attempt to remedy the subpar service which we felt was not done in good faith. The crew came 5 hours late and tracked in significant amounts mud in our new build home. While they knew their previous client hadn't been truthful of the amount of stuff they had to move, our timing was delayed. BUT the owners and coordinators could've easily told us that their crew would not be on time as soon as they realized the previous customers' move would take twice as long so we could've made better use of our day. The Coordinators (not the crew) did communicate with us but kept pushing it back hour by hour. According to the moving crew, they knew it was going to take twice as long as soon as they saw the previous customer's home and packed boxes. By the time we were moved it was evening, and it had rained. So we weren't shocked to see a bit of mud; however, we should've foregone the $12 for floor protection because there might as well have been none. When we asked them to clean up all the mud they brought in and the scuffs/marks they made on the white painted walls, the lead said "I don't know what you want me to do because we don't have any rags or cleaning supplies to do that." I expect any contractor to clean up after themselves, and movers are no exception. Hiring a moving company is supposed to make your life easier, which a didn't happen here. I give them 2 stars bc the owner was nice enough to have availability after our first mover canceled on us last minute. Update/Part 2: I submitted the review above prior to expressing my concerns with the owner BUT I had conveyed the crew lead after the move that there was mud and scuffs everywhere. His response is noted above in the initial review. Because I understand how reviews like this have an impact on business, I agreed to take it down in order for them to remedy the situation by bringing in cleaners to clean up after the mess the crew had made (unintentionally, as it was a rainy night). I thought this was fair because at the end of the day, I wanted to be moved on time, my things to be in the correct areas of my house, and for the house to not be worse than before the crew arrived. I got 1/3 of those things, but I'd give them the chance to remedy 1 more issue. I won't be removing a post for any subpar service I receive again because of this experience. They offered to secure cleaning services to clean up the mud. But that didn't happen. So they offered to reimburse us a certain amount to get our own cleaning crew. But later, they mention a previous discount they offered (to make up the 4-hr delayed move) and cut the cleaning service reimbursement by 41%. I don't care about the money at this point because I've wasted so much time dealing with this company for a service that happened 2 weeks ago! I am simply writing this post because I am not happy with the service NOR their "attempt" to remedy this. I hate saying "I have the receipts," because I genuinely tried to give them a chance to remedy a situation where we were forced to waste so much time. But I have them, in case I ever find more time to engage. -------------- In response to Brian: This was not a favor. This was a business deal. As a small business owner, you should know that a company will make a profit by performing last minute services. I mentioned that your team got an extra star for coming through last minute in the first review. The baby wipes used were actually disinfectant wipes. I know this because they were mine. I offered them the wipes after I asked them to clean up the mud and they said they had no cleaning supplies to use. So, my comments are not vindictive but yours are misleading to say the least. We received a discount for junk removal. We didn't receive a discount for moving services. We instead had two extra crew members to try and make up for our 4-hr delayed move at the same cost. This would've been great if we didn't have so much mud tracked in. We didn't ask for further discounts, but were fine with a cleaning crew to come clean up after the movers. This is where the second part of the above review comes in. I take yelp reviews seriously because I deal with them on both sides. The core of small businesses is professionalism and integrity. I hope the managing team focuses more on that.

    Damaged couch

    I lost all of my furniture to these clowns about 6 years ago.. Took them court. I still lost my furniture but didn't have to pay them to do it. Not sure, but I think the movers were ex-cons. They knocked over a stop sign too. I lost 2 couches, 1 chair, 1 table, most of the ikea furniture (which is not guaranteed) they also damaged 1 chaise and 1 desk. A total, ~10k in original cost. They could never figure out how to get the furniture in the house. Never bothered to wrap the leather to protect it. They left my bed disassembled in the floor. I had to take over a couple days of work to deal with the aftermath of these jerks. The owner actually yelled at me when I called and he demanded payment In response to the owners comment, this review is most definitely for Suburban Solutions. The owner is the person in the comment that tried to claim that I posted to the wrong business. He is the same fool that I met in my bank 6 years ago so that he could pay me the money that the court awarded for his poor business behavior. Unbelievable. Stay away, be careful, or at least get insurance.

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    1 year ago

    Absolutely 5 Stars! Surbaban Solutions Sent 4 awesome movers, and it was great! Definitely Recomment and would 100% use again!!

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    Page 1 of 10

    Ask the Community - Suburban Solutions

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    Review Highlights - Suburban Solutions

    . Brian Fitzgerald covered every detail in his pre-move emails and texts, and I knew right away I was in good hands

    Mentioned in 92 reviews

    Read more highlights

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    American Self Storage - Some with shelving already set up!

    American Self Storage

    (15 reviews)

    I've been a customer on and off at this facility for over 25 years. When the new owners came in the…read moreshift was real, August 22. For starters, the bathrooms are never clean. Trash cans have disappeared and the grand finale is the price rises without a notice or communication. I recently paid my unit bill based on the invoice received 1/21/24. I call to confirm they received payment and the new person says oh yeah we received payment but your $2.00 short. Pardon me! I paid the amount listed on your invoice as dated. Her response was oh the price changed as of 2/1/24. I said where was that information sent to me. Her response, oh yeah well it's now. I don't mean to sound disrespectful, (then again lack of professionalism falls in that parameter) but if you send an invoice wouldn't that be conveyed to a customer. If you don't understand how informing customers and customer service works just say that. Speaking of pricing my unit has now gone up over $200.00 in 2 years. I just received my invoice and it's jumped from mid 300's to $529 oh plus 2.00 for pettiness plus insurance of which they forced on customers when they arrived. I won't mention how things in my unit moved around and were broken. I do have those pictures of broken items. If your thinking this is the cheap place, your right but every so many months your bill rises with no communication. Their advertising is mute on cheapest in town, because raising a price over $200 in 2 years? Come on. Not even electric bills hit that high. Thats not inflation, that's being greedy. Storage facilities that don't have staff to maintain the basics as a clean restroom or trash cans. Staff that I've already had a negative experience with due to their tone. So what is really cheap? Nothing. What this new whatever is trying to sell is nothing but a set up for higher pricing in the long run. Moral of the story, if you need storage shop around and ask how they communicate change of fees as well as how often they raise the price. It doesn't matter the size of a unit customer service is what drives business. When you're failing in this area and not understanding of communication to customers or customer service in general, you get these type of reviews. Simple! This doesn't require a response from the manager just do better. These complaints I've highlighted are not difficult to fix but prudent if you don't want continued reviews like this one.

    Will update if service improves. The space itself has been fine. However, there have been ongoing…read moredifficulties with their record keeping, accounting and invoicing. If you rent at American Self Storage, keep meticulous records - do not pay by phone if they offer - or by any means not automatically providing an immediate receipt. Always, always - keep your receipt. You WILL need it. I have been renting for an extended period - it has always been a bit of bearable hassle monthly, but the accounting issues have worsened over time. When alerted to an issue - they will sometimes respond, but not always. I know they receive the requests - I get the read receipts. Even when the mistake is large, and 100% on their end (which it always is) - you can not count on a reply. It is not always professional, in the most worrisome way. Even as your payment is always on time, or early - it has gotten to the point that I have to be concerned every month - that my belongings may not be as I left them. They do not call or email if there is a problem (there was never a real problem - their accounting is that bad - that you must worry). When I reached out asking them to call me personally or send an email, so I could immediately provide proof (my receipt) that everything was up to date- they didn't even bother to respond. It just should not be so stressful to rent a storage unit. I wonder about the hidden reviews on Yelp (you can still see them, they are not shown unless you click the link for other, or non-recommended reviews). I am not the only customer stressed with my experience at American Self Storage and I do not know why some of those reviews are now hidden - they haven't always been. I keep hoping things will get better, or at least return to only the monthly hassle, but they just do not seem to care enough to fix their issues. It's weird. Oh -as far as being open late if you need it - they definitely do not do that any more.

    Self Storage Plus

    Self Storage Plus

    (12 reviews)

    I initially rented a unit on 03/14/26. The manager was personable, knowledgeable, explained…read moreeverything about the facility in detail, and showed me the facility units. The storage facility is clean, bright, modern, climate-controlled, secure, well-kept and well-managed - everything one would hope for In storing their belongings. The initial unit monthly price is fair/competitive for the Kensington/Rockville area, but I am concerned about the floating rate increases after six months. It would be nice to lock in a set rate for at least one year. As I understand, there is no cap on rate hikes or the frequency of hikes In Montgomery County (MC). This seems to be a new trend in storage unit facility management where a corporate third party oversees pricing for a storage facility by using a computer algorithm. Many different major local storage companies have subscribed to this third-party practice in MC. For a consumer, it is difficult, impractical, unnerving, and seems unfair in trying to manage one's storage/moving costs in one's budget with these price increase unknowns. Before moving one's belongings into any storage facility unit, one should consider the length of time the unit will be needed, the possibility of unlimited rate hikes in planning their budget, and future moving costs. I rate this facility FIVE (5) STARS because they earned the rating at my point of sale.

    False advertising. Rate will increase 2-3 times every YEAR. $29/month turned into $65/monthread more

    Suburban Solutions - junkremovalandhauling - Updated May 2026

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