If I could give 0 stars, I would. We have used this service for over a year now, and throughout that year, they have continually canceled on us day of or day before, left our home without it being thoroughly cleaned, thrown out towels, and were just overall unapologetic for any of this behavior. The only reason we continued to use them is because they would fix their issues after we complained, and then kept their prices lower than their competitors. However, the most recent cleaning involved them canceling literally the morning of, without responding to our questions on rescheduling. When I finally heard a response, they asked us for a higher price. We have continued to use them for over a year and this is how they treat their most loyal customers? Adding screenshots of the texts with them so you can see. NEVER USE THEM!!!! Edit (1/15/2023): if you read her response below, she never addresses their tendency to cancel the morning of, without responding to when they can reschedule. That's because there is no excuse for that kind of unprofessionalism. Not cleaning the place well because they have to use vinegar is one thing, but setting improper expectations and frequently canceling is another. read more

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I'm torn between giving this business a 3 vs a 4 star, but ultimately I believe 3 is an accurate reflection of my experience. I will preface by stating that the coordinate I interacted with (Yulissa) was kind, courteous, and had excellent customer service. The cleaners however were another story. They arrived 1 hr earlier than the agreed upon time, took their time cleaning (I found them sitting around chatting), and when I confronted them about the speed of their work, they said they were here early and blamed my house for being too big. Afterwards I was informed by Yulissa that the cleaners claimed I agreed to a 4 hr cleaning when I said no such thing. Their cleaning however was decent, and after confronted, very speedy and efficient. Price is also some of the best that I could find. Give this place a try, but be prepared to supervise the cleaners closely. read more

I have been using this service for a couple of months now and they have been great so far. They do a quick 1.5 hr bi-weekly clean of our house. Fast and thorough. I haven't had them do a deep clean yet, nor clean appliances, so I can't speak about everything they do, but it's been a great experience so far and definitely worth it! I'm giving a 4/5 stars only because they have only been our housekeeper for a few months and haven't done the deep clean and appliances and that sort of thing yet, but happy to revise this review at around a year mark. read more

Had to have a sectional couch removed to make way for a new one. Red Maids was able to give me a very competitive upfront quote unlike some of the big names in junk hauling. They came on time and removed it quickly and professionally. Would use again and recommend. read more

Red Maids always does a very thorough and professional job cleaning my house, and they work at a decent price.

The service I requested was not the job they completed . I asked for a deep clean of my entire home..to only throw away dirty damaged items and save as much linen ,apparel as possible . I was quoted at 800 $ and they would be finished no layer than 8pm..they started a little after 1200 .took them a little over 4 hours to throw away almost everything I owned. When trying to get them to understand that what they did was wrong and that I needed to be reimbursed in some way she said 200 maximum was the best she could do and that her cleaners know the difference in trash and items that would never go in there. Best they did was grab 10 of the bags out the dumpster and put them back inside but that was all..it was well over 40 bags plus that they threw out there. My memoirs..my daughters late fathers clothes and crystals ..centimental stuffed animals..they threw hundreds of dollars in hair products away. My book I was trying to finish writing .. journals papers...out of about 10 bags or more of me and my 2 small girls (4)(8) entire possessions. We hadn't been in that apt for 3/4 months until today. All we grabbed back then from home was the one bag per person rule at the shelter we lived in until tommorrow..I figured sense they could finish by tonight we could go back home tommorow. Instead I have a shiny new empty apartment I can't afford to live in now . Your services have ruined my life . I can't believe why anyone who ran a house cleaning business would through everything away .well now I'm in a worse position than before I hired them to complete this job.andnsense I already exited the shelter this afternoon...me and my kids have nothing but what is in the pictures below.i asked them to be honest on if they could do what I need and I repeated it over and over.i even kept getting her maids to call her every 5-10 minutes because they started cleaning before I even received the estimate . To make matters worse.they knew what I asked for .they did what made them less work ...which in turn is trashing pretty much everything .I am just.. it feels like a nightmare ...I just got out of a really dark placein life with both my kids hand in hand. Only to have nothing to go back to. I really don't know what to do now. It's all gone.i paid 950 to 2 women who decided they were doing what they felt was best to do. And instead of stating it's to big of a job and saying no ..they reassured me they understood and could complete it how I asked. When I spoke with them afterwards about this the lady stated they did what they felt was right ....how? You moved me out my home man ! I thought the goal was to make it comfortable enough to live there.i would have never hired a deep cleaning service to throw my whole house away for 950$ .. I could've gotten trash removal junk removal way cheaper than that price. The most they could give me was an apology...a freaking worthless apology when I kept asking if you knew exactly what I wanted. read more

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I attempted to work with this company and had one cleaning visit. Although some things were done fairly well, there were issues that needed resolution prior to booking another appointment. These had to do with communication, scheduling, and cleaning products. The company was shorthanded and unable to stay in touch with me to get things resolved. I am going to pursue another option. read more

I hired this company to clean my house before I moved into it this year. Their pricing was clear, what was included was comprehensive, and the workers were focused and thorough. I am going to be hiring them for monthly cleanings going forward! read more

Unfortunately I feel the need to post this review to save others from employing this service in the NOVA area. We just tried them last week. - The crew was 45 minutes late with no explanation - The team did an absolutely subpar and lazy job of cleaning our home. Floors were still dirty, surfaces haphazardly dusted, bathrooms and sinks not adequately cleaned, fans not dusted, no cleaning solutions or sanitization done as the house didn't even smell as if it had been cleaned, the crew was done in a little over an hour (2000sq/ft), they ransacked our holiday candy jars eating half of a full sized jar. - Redmaids refused to send a different crew to remedy the subpar effort as we did not want this team back in our home. - They offered a partial refund but as this crew seems to be the only one they employ in the area, we will not be using again. read more

We had a scheduled cleaning service with agreed price but then they changed the time they would come over and five minutes before the rescheduled time to come over they tell me I forgot to mentioned they charge 30 dollars per maid per hour. I don't know why some people think they can attempt to rip people off but this behavior is classless and should not be tolerated. I would suggest that you do not use this service because they are looking to rip you off! read more

The Red Maids Cleaning - Home Cleaning Near Me - Silver Spring, Maryland

Amazing job! They were able to respond quickly in our desperate need for a deep cleaning before bringing our new little family member home. We cannot thank them enough for helping put us at ease during a stressful time read more

The Red Maids Cleaning - Spotless bathroom - Home Cleaning Near Me - Silver Spring, Maryland

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Update to my review from 7/21/21: The owner reached out and was very apologetic. She offered to send her best team to my house to redo the service as I indicated below. I messaged her on August 25 and we eventually scheduled for today, September 8, 2021. She told me they would arrive between 1-3pm and that I would I would get a more concrete time as we got closer. I received no communication from her. At 12:02pm today I reached out and asked for a more definitive time. She did not respond. No one showed up today. This is very unprofessional. read more

I wouldn't get these cleaners again. I had an empty townhouse requiring cleaning. What should have taken about 4 hours to clean, they rushed it in 2 and missed several places. I still have streaks of cleaning residue in my oven. The pricing is also not transparent. read more

Hired them on Yelp for move-out cleaning on a rental. Very responsive and took additional time to understand my needs and special requirements. Confirmed appointment and showed up on time. My property manager was really pleased with the outcome. Saving their information - will use again. read more

The Red Maids Cleaning - Home Cleaning Near Me - Silver Spring, Maryland

I just used the moved out cleaning service from A&H last week. 1. Customer Service: 6/5 for sure! Yulissa is very helpful and she will give you the fastest response. Her approach is very polite and professional. She will give you the quote, the details, and all the answers that you want. If you need help or have any questions, just let her know. She will answer and there is no pressure for choosing the service or whatsoever. She is just have perfect customer service skill. 2. Cleaning Service: 5/5!!! The moving out service was for 2 A&H cleaning employees in 3 hours. They came on time, cleaning the apartment very well. We did move out before the day they came, so the apartment was empty. However, they did cleaning the whole time and I was really impressed with the kitchen. They clean inside and outside of the oven and fridge. After they done, the fridge looks super shine and brand new. The two employees are very nice and professional. One of them could communicate in English very fluently, so it really was a plus. 3. Price: 5/5!!! Very reasonable. Not the cheapest you can find, but for sure, will be one of the best service you can receive. To be honest, if I have more money , I will definitely hire them to help me clean my house regularly like 1 or 2 time a month. I was really impressed with their service. To Yulissa and the team: Thanks so much for your cleaning service! Keep up with the good work. I believe you guys will grow more and more. Hope to work with you again in the near future. read more

I can't say this was an excellent experience, but it was very, very good. We had a stumble initially where for some reason, the owner (or person I was in contact with) was under the impression that I only wanted one bedroom and one bathroom cleaned, when I had booked them for an apartment clean. That was initially frustrating until we got it resolved, and though it did end up costing me more than they had quoted me to get the whole apartment cleaned, they WERE able to pivot and clean the whole place, and I appreciated that. My place was really dirty, and I knew they had to work hard to get it done, which they did. Everything wasn't quite SQUEAKY clean but pretty darned close, and I appreciate all the hard work they had to do. I didn't give them an easy place to work on. Make sure you are communicating clearly about the task at hand from the onset, but other than that, you should definitely give them a try. Very pleased! read more

I used this service for a move-in clean in February. Of the five or so quotes I received, theirs was by far the most reasonable. They were able to clean my single-family home with a few days notice. I thought they did a great job! And I was able to pay using Zelle, which was convenient. Since then, I've had A&H come clean my home every other week because I like working with them so much. They're flexible when I need them to adjust the cleaning day, and when they occasionally ask to move the cleaning, they are also willing to accommodate my timing requirements. Last week, for example, when they asked to push into the next week, I said I had guests coming. So they sent a smaller team to clean a day later. Marisa and her team really do try to go above and beyond. They asked if I knew how to take down hanging light fixtures in the kitchen so they could clean the inside of the glass (they always clean the exterior). I didn't know how, but I appreciated them asking! read more

Red Maids was able to quickly send a team out for my preferred date for a deep clean and was very communicative through the entire process. Price was reasonable. They worked fast and were efficient. They repeatedly asked if there was any areas I wanted them to focus on. I didn't really have any, but in hindsight when I hire them again I will ask for greater focus on the hardwood floors and baseboards. read more

I wish I had before and after photos, my house was not dirty but I wanted to get it cleaned for the holidays and just do general dusting. The staff went above and beyond! I appreciated them taking the time to really make sure things were scrubbed, especially in the living room and kitchen. The best part is they charge per hour and not just generally by rooms or other standards, so if you want up to a certain amount cleaned (and your house doesn't need a deep cleaning) you get value based on that metric. Definitely, using them in the future for spring cleaning or winter cleaning. Makes life easier knowing they are a good value and reliable...especially when pollen season comes back around. read more

AHPro were good to me. This was my first time with the company. They needed to make the switch of time but let me know right away. Good value too. The two women were efficient, kind and hard workers. I will definitely be using again. read more

Booking through Yelp was very easy. I requested a quote through the app and Red Maids Cleaning got back to me within a few minutes. The next day, a team of two were at my door 30 mins earlier than expected. Overall, they did a good job and my home is much cleaner than before. However, I'm glad I did a walk through before they left as I noticed a couple countertops in the kitchen had been missed. After they left, I noticed one of the bathrooms had not been thoroughly swept, and the baseboards were not dusted. As I had requested a "deep cleaning" I was a bit disappointed. Red Maids Cleaning sent me a follow up text to inquire how the service was. I let them know my concerns and they very graciously offered me complimentary services for my next appointment, and a good discount for the current service. They also offered to have the cleaners come back to clean any missed areas, but I was not available. Very great management. It is clear they care about their customers and reputation. I would recommend them if you need some maintenance cleaning done around your home. read more

I tend to be a messy person, and Red Maids have been a wonderful addition to my life! They come in monthly, move super fast AND with great care, and when they leave, my townhouse smells wonderful despite my little dog, the hardwood floors gleam and shine, and everything far tidier than I left it! They are wonderful, friendly, and very hard workers, and they never give me the stink eye about what a housekeeper I am not!! I'm so glad I connected with Yulissa and Red Maids, and I recommend them without hesitation. read more

Super responsive, was finished in under two hours. The house looks perfect for my move out. They even cleaned the fridge!

You can't go wrong with these ladies. Very professional, kind, and whatever I asked they said sure (to me I thought was tough but for them no problem). I highly recommend them for the work and their price. Thank You!!!! read more

The Red Maids Cleaning - Fan above stove. It was so greasy and filthy now it looks brand new. - Home Cleaning Near Me - Silver Spring, Maryland

I had a last minute haul project and used Red Maids Cleaning to help. They were responsive, quick, and delivered exceptional service. Not only was the hauling done fast they also did it for a great price. There was great communication through out the entire process and I would recommend them 100%. read more

I asked them to finish clearing out my storage...they arrived on time..very professional and did a wonderful job

The rating has nothing to do with the ACTUAL service. It's only in regards to their customer service. I was going to use them as they had overall good reviews. I initially reached out via email and I received a response within 48 hours. We set up a day that I was to be called, I heard nothing. So I reached back out that night and I was told I would receive a call at 11am the next morning. Again, I didn't receive that call. Since then no one has reached out to follow-up. If this is how it was just to get a hold of someone I'm not going to give them my business. read more

Never showed, she said her morning appointment took longer then expected....I was scheduled at 9am. Two phone call to reschedule for later in the day. Then boom surprise surprise they can't make it. Here I sit with no vacuum or mop trying to clean out my dad's house. Never again.​ read more

These Ladies are wonderful as well as the work provided. And great price for the great quality work! Communication was prompt and professional estimates were accurate with no hidden fees. I had a large surface area to be "move-out ready" and the service provided did not disappoint! The crew showed up at the time provided and went right to work as well as communicated clearly about what was needed to be done, straightened or trashed. The Ladies took their time and did not rush the job which included cleaning all appliances within the home. I had two areas in the home that houses litter boxes that caused an odor, but they cleaned it all up as if they were never there! I have recommended them to my friends and will be utilizing the service again. Highly Recommended!! read more

They provided an estimate and then stopped to communicate, don't respond to messages and emails. I don't think it is a responsible business practice read more

I have been using their services for a few months bi weekly but even after giving them several chances and explaining my issue to them , i did not see improvement so therefore the review is negative .. the ladies are literally always late by an hour or 2 which is a big problem if u r a working women with a planned day ahead of u , yulissa does not bother to inform you and so you have to follow up with them as they don't inform you and you keep wondering as to where they are...this a big and repetitive problem , i would highly recommend to look for someone who is more professional as they have terrible customer service and reliability read more

They ladies were very nice and did a wonderful job of cleaning everything I asked them to do and more. I will definitely use their service again. read more

The owner was very responsive and helped arrange a cleaning at super short notice. She was very communicative and helpful. A great price for the quality of work! read more

Too bad I can't rate them a negative 10. I scheduled them for a cleaning on Dec 23 @ 8am. We discussed price and agreed on $130 for my 2 bdrm 2 bath condo. I'm scheduled for hip replacement surgery on the 27th, and wanted a thorough cleaning before my operation since it will be difficult to manage this task for a while. The 23rd rolled around, and I waited from 8 to 10am, which is when I had to leave for my preop COVID test. Between 8:30 & 10, I called and left messages about my appointment. Nada. Around noon, I got an apology text from Red Maids with some story about how their Yelp system had gone kerflooey, and could they reschedule. Sure - they could come on the 24th. I advised them that I was available then, and that I'd wait for their call to apology and set a time. Advised them that their Yelp difficulties did not create an emergency for me. Also advised them that my opinions would be reflected in my review of their company. I rate them: Unreliable. Disorganized. Non-accommodating. Save yourself the headache. read more

Arrived on time, professional, they were also flexible with our time. Highly recommend their services.

Not the cheapest, but seemed reliabla--we scheduled for a move out clean well ahead of time to get a cancel the day before--no communications or work arounds. Now we are stuck scrambling with less than 24 hours....Highly recommend calling someone else. read more

I am so glad I found this company!! I used their moving out service and the ladies who came were so sweet and my apartment looks brand new!! My apartment has carpet flooring (I have a Persian long hair cat) after the service my carpet looks new! I will definitely be using their service again at my new apartment! Thank you so much for all the work and help with my apartment! read more

I used this service for my first deep cleaning of my new construction townhome (I've been here for 8 months). No pets, no kids just my partner and I. I would recommend this service and will most likely use them again What I liked -customer service/responsiveness. Yulissa is very responsive via text, and will answer any questions you have. She was able to accommodate a quick turnaround time. I also liked her responsiveness to my request for a quote and her follow up. Made her stand out above the rest -cleaning professionals-they were professional and pleasant. Didn't mind taking their shoes off and were quiet as my partner and I were working while they were cleaning. They don't speak a lot of English. They didn't seem to rush. Not timely, but wasn't big deal for me at all they were about 30 minutes late. -'Extras'-they organized my closet. I was not expecting that at all, and when I tell you my closet was an absolute mess. You literally couldn't see the floor. They also washed 2 glasses in the sink. It's a little thing, but I always hear cleaning services don't do dishes, so I was appreciative. I have a 3 story and my stairs are always a hot mess, so the attention to the stairs was also nice. I think I saw one of the cleaners hand cleaning and sweeping. Why a 4 instead of a 5 -cleaning supplies-I noticed when they arrived they didn't seem to have a lot of cleaning supplies. Everything was clean, but If you're super picky about products, I would ask Yulissa or have them use your products. They also don't mop with a bucket and water, if that's your thing. It's more of a swifter/dry/wet sweep and mop type situation. Overall the floor is clean, but there are a couple of spots in high traffic areas I'll have to go over with a mop and bucket. -missed spots-no cleaning service is perfect, inevitably they will miss a spot here and there. But they hadn't touched the baseboards on the entire second floor or the bathroom baseboards, and that was basically the reason I opted for a deep cleaning. There was also a noticeable spot on one of the toilets, and the window sills in the dining room were dusty and weren't cleaned. But as soon as I bought it to their attention, they fixed it right away. Similar to another customer's thoughts, not sure how thorough they would be if I wasn't here. This company delivers great customer service, is professional and gave me a nice clean house in under 4 hours. Would recommend! read more

I needed my sister's townhouse cleaned and they did a great job. It was so easy to book. They are very detailed oriented and cleaned every inch of my sister's home. Will be scheduling again and highly recommend. read more

I asked if we could negotiate a price based on what I needed and the response was "no we don't do cheap price". I found that to be very rude. read more