Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

We found a deal online, and reserved a unit at 8514 Liberty Rd. We somehow went to the 9501…read moreLiberty Rd location, and received a call from the 8514 location, Janel, I believe, and she rudely told us if we wanted to see the unit we needed to get there soon because she closes in 30 minutes. Since we were already at the 9501 location, we decided to go in and look at the actual unit sizes. As soon as we entered the building, Stephanie, greeted us in a very warm and welcoming manner, so we knew then that we would be renting from this location, and not at the one closest to our home. Stephanie was very patient to show us two units, and we decided to rent at this location. She allowed us to look online for any promotions which we did find.

This storage place is so clean! The manager there Janay was so helpful and pleasant. I will be a…read moreforever customer.

The location is great only if you are DESPERATE! The District Manager, Thomas Law and VP of…read moreOperations Jill Fairchild are horrible with and to their customers. The contracts are TRAPS. Read the FINE print. At no point and no time will they ever help with any concerns or assist from a customer centric standpoint. They are not concerned. Thank God I am able to moveout. Thomas and Jill make it clear they are only in business to hold your items at a high rate or SALE your items at a high rate. Taking your money and nothing else is their true business once you sign their contract. There is no authority to make decisions at the store level unfortunatley. Though the store employees are friendly they work life slaves. Their hours could be better. Visibly you can see the store staff is stretched to no end. Their rates are extremly high as well. I currently pay $341.00 for a 10x20 size unit. Please don't be late. The fee is a percentage of your unit. Mine is around $64.00 after the 5th of the month. You can find the same size for less across town. Also, they advertise as CLIMATE CONTROL. That's a joke. If its cold outside its cold in your unit. If its hot outside its hot in you unit. NO CONTROL. Wish I could give them less than a 1 star rating. Don't use them.

PROS: EZ SelfStorage is clean and well kept. It also close to route 1 and 197…read more CONS: Read the fine print. It says on the website if you picked the wrong size unit, you can change it. What it doesnt say is that you have to pay another administration fee. The staff can be terse and rude. Overall, if you need a clean place to store your stuff short term in a jam thats easily accessible I would recommend. If you have the time to research places, I would look elsewhere.

I used AT Moving Services about a month ago for my move. It's unfortunate that I have to leave this…read morereview but I feel like I need to share my experience. I moved from one apartment building to another that was located 1 mile apart from each other. I had to reserve the freight elevator at both apartment buildings for my move. We planned for 8am, as I had the elevators at both locations rented from 8am-12pm, as other tenants had the elevators reserved after me. I tryto give the benefit of the doubt, but by 9:15am I tried to call, and then finally messaged through yelp to get ahold of Alex, the owner. He stated that they would be there by 9:45am. Okay... that's fine as it still gives us 2 hours to move but this was just the beginning. At 10:10am I receive a message from one of AT Moving Services employees stating that he would arrive in 1-2 hours! That pushes the original time back to 11am-12pm! This is when it became an issue as they were originally supposed to be there around 8am, and we are now pushing it 3-4 hours past the original time. I was told they were having issues with their truck, and they kept trying to fix it and couldn't solve the unidentifiable issue, even though the truck was fine the day before. It didn't sound too promising. The two movers showed up at 11:45am, leaving 15 minutes of my 4 hour reservation window to utilize the elevators at my building. Though I wasn't too happy, the movers were finally there. And issues continued to arise. They removed the cushions from my expensive white couch and were dragging them on the floor to carry them out to their van. I had 2 boxes that were clearly marked "FRAGILE" on all sides, but they both became crushed, breaking some glassware. My white TV stand was moved by standing it up on their red moving dolly, leaving scratches and red paint on the sides. My white drawer units were slid on concrete causing the wood to splinter. Also blankets were not used for items such as my TV! It was just placed standing up in the back of their van (see photo). I cannot recommend AT Moving Services when it comes to moving from one residence to another. There was a lack of care with my items, and wouldn't want anyone else to go through that. I feel as if there should be more customer focus. I still paid the original quoted price, and tipped the movers. UPDATE: Owner states they never did this move and referred me to another company, which is not true. This move took place on March 20, 2021. I have uploaded screenshots of our messages. There was no mention of utilizing another company, and the 2 movers were representing AT Moving Services.

This is the company that you want moving anything. Very professional, veteran owned and honest. AT…read moreis a great company and I would use them again. Highly recommended!

My boyfriend used this service for his move yesterday and had a great experience. The mover team,…read moreDre, Jamaal, and Chris arrived on time and immediately got to work. They wrapped his things up and provided furniture covers before putting his things into the truck. We met them at his storage unit and when we thought the storage unit would be too small, they looked it over and said they could fit everything. They meticulously maneuvered everything into our unit and got it all to fit! Because of this, they saved us from having to pay more money for a larger unit. We honestly had a good experience from start to finish and are greatly appreciative for their assistance. Plus, their pricing was incredibly reasonable. We will definitely be using them again.

This is my second time using them. The first move went smoothly, which is why I hired them again…read more Unfortunately, this experience was completely different. While the crew arrived on time, there were only three movers instead of the four that were expected. I was then charged an additional $120 for an extra hour. One of the movers openly admitted that he had been out all night and was exhausted, which was evident in his performance throughout the move. The most frustrating part is that I moved into a brand-new construction home, and the movers caused significant damage. They put holes in my walls and scratched my stairs. I understand that minor scuffs can happen during a move, but these were deep gashes and holes that require repair. Before the crew left, I brought the damage to the attention of the lead mover. He told me not to worry and said I could file a claim using the claim number on my receipt. Since then, I have called multiple times and have not received a single callback. The only person I have been able to reach says she is in sales and cannot help me. No one has contacted me, and no repairs have been made. The lack of accountability and customer service has been extremely disappointing. Based on this experience, I cannot recommend District Relocators and would strongly advise others to consider a different moving company

This is a great company that does a great job. They were recommended by our realtor when we bought…read morea new place in Cleveland Park, DC. We had a lot going on so we needed a company that could completely pack and move us with as little hassle as possible. They came to our old place and reviewed and inventoried every item. We have a lot of art and a particularly unique glass table. They gave us a quote that was significantly higher than any of the other movers, but we chose them for several reasons. 1. The actually came out to understand what they were moving 2. They explained how they would handle the art and glass table 3. They stated that all their workers we salaried employees with no day laborers 4. It turned out that the guy who came out had gone to school with my daughter so we made a nice connection The day before the move they came out and did all the packing. We were impressed by the efficiency of the team, their speed and their unity. The day of the move they showed up on time and got to work. Again very efficient and effective. They packed everything in about 3 hours. We we got to the new place they again were super efficient. Even though I paid a ton of money, I ended up giving each mover a $20 tip. According to them, although they are employed by the company they don't get a ton of benefits and they wish they got higher wages. Still the fact that most of them had been with the company several years and that the got along well tells me they were being treated well. As we unpack we are finding out just how much paper they used to pack everything. This meant that nothing broke, but it also means I have a landfill worth of paper to throw away (recycle). Bottom line was that it was a great experience. The reason I did not give them the 5 stars is cost. Ultimately I don't regret it and will definitely come back to them for any future moves, but hopefully I will be able to negotiate a little better in the future.

Great move today! Thank you! 5 Stars! Hard work, fast, nothing scratched or broken and so helpful…read moreand polite!

Gus and his team are professional, efficient and competitively priced. I got estimates from a…read morenumber of companies for a major move within DC. Gus was flexible with the dates and price. They wrapped up every painting even though we didn't ask them to help pack and threw away some items for us which were nice pluses. Like in any major move, one or two items unfortunately broke. Gus responded immediately to our broken item and replaced the full item without any fuss. This is what I truly appreciated. Would recommend this team for small and large moves.

Excellent service! Highly recommend. We had a lot of stuff and hired these guys after being ditched…read moreby another company. They took us on on a very short notice and took care of everything!

Bulk brothers is extremely responsive. I can't say enough good things about them. I have used them…read moretwice and each experience was fantastic

The team lead from Bulk Brothers, and the team were super friendly and efficient in moving some…read moreheavy furniture pieces out of the house. I would use Bulk Brothers again. Background follows: I had some cherished family furniture that I needed to donate. After learning about Habitat for Humanity ReStore, I used their very efficient web site and scheduling system. It was easy to navigate, and it worked perfectly. I received follow-up emails and text messages for the pickup, where the donated furniture was going, and reassurance that the family furniture was going to the right place. Because the furniture was too big for me to move outside, and as Restore can't come into the house, Restore assigned the pick-up to Bulk Brothers. Bulk Brothers acknowledged the assignment, and began their own follow-up text messages, keeping me informed of the vehicle license plate that would do the pickup, driver, and time for pick up. This whole interaction, and follow-on actions by Restore and Bulk Brothers was easy and professional done!