Update: I finally was able to file an insurance claim but got nowhere near the amount I was thinking!! Beyond upset because the money won't even help me get one sofa. I did eventually move out of this unit because in the year and a half I was there my rent went up 3 times. I'm sure they wanted to get their money back for having to pay the insurance claim. If I'm ever in the area I'll definitely be moving my stuff into another storage unit.
Original: We moved our stuff into this unit in November, within 5 months our rent went up $25. Last month we went to check on our stuff and pull a few belongings out to find out, our climate controlled unit, had a leak. See photos of damage done to my belongings. I went to the front desk and explained my unit had a leak, they went up and took pictures and explained how they had no clue how that happened. Above my unit it looks like they were working on their sprinkler system, or whatever, and there is so much dirt from the ceiling from them drilling into it all over my stuff. I had the owner I believe, his name was Dave, to apologize for the damage. I told him I am only worried about my mattress which had a white sheet draped over it and as you can see from picture the white sheet is completely stained. I can only imagine how far it went into the mattress. He explained he would like me to remove my belongings in order to get to the mattress and really make sure it had damage to it. What?!? The pictures show you the damage! I finally stopped replying to his persistent phone calls about moving my stuff out of the unit into another unit. HUGE INCONVENIENCE!!! Not to mention I have big furniture and would have to find a way to have people help when my boyfriend is a truck driver and is constantly on the road. They are acting as if this is my fault. To make things even better, I'm paying for insurance through the company monthly. When I called the storage unit today the man working there explained to me I can't put a claim in because Dave said I have to move my things and Dave is his boss so there is nothing he can do. read more