First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Didn't like it. It wasn't clean and they forced you to have insurance. Don't recommend it.read more

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

This is the cleanest storage facility I have ever used. Whole facility is very clean and well…read moremaintained. Access is easy to inside units. Carts and elevators make loading your unit very convenient. Darren was very helpful. Highly recommend this storage facility!

I've been with this Security Public Storage Branch for years! I am very satisfied with them. Eric…read moreand Joshua are amazing. And Sara who is no longer with them was equally terrific. All of the staff are helpful, courteous and super friendly. It is a clean, safe facility. I highly recommend it.

I'm so happy I chose Security Public Storage! The staff is super friendly and always willing to…read morehelp. The place is spotless, easy to access, and I feel 100% confident storing my belongings here. The security is excellent and the on-site managers really make a difference. Great experience -- thank you SPS team!

Overall I am satisfied with the space and the stuffing…read more Check in was fast, I got on board very next 10 minutes. Employee offered me her help and introduce me to the storage room. There was a carpet on the floors: I found it very efficient and it gave me a sense of comfort and confidence. They have everything I need, the locker was in: brand new. One minus: the restroom is on the first floor by the office. However, from my past experience, that was the normal practice. There was some doors needed a restoration, but cmon - that's an storage space. They have a free (for the clients) covered garage to unload stuff and a outside parking. What's good is that just a one block away is the police station, so the Neighborhood is safe. I had some concerns about the clients and restroom with no toilet paper, but it was fixed. I would recommend the facility! P.S. I shot some of my videos for the YouTube channel: shall upload soon!

We have been renting a unit for almost 4 years -- the monthly fee has skyrocketed over the last…read moreyear, nearly tripling. Since we first got the unit, service, safety and facility condition have plummeted -- Door locks broken, Broken elevators (without notice), Security doors broken and poor customer service.

Over the last few times I've been here there are never ANY carts available. They have to do better.read more

Horrible customer service and sketchy financial practices!…read more I rented a 5x5 unit from Extra Space for $53/month. After 4 months I received a rate change notice that the price was going up to $86/month. A 62% price hike after just a few months! They had the same space listed online for $59/month or $71 if you rented in-store. I'm not sure why they'd charge a current customer more than a new customer. Clearly there's no market demanded price for these units, as they claimed in their rate change notice. Not to mention all the random $29 fee they charge you at move-in. They'd also told me at move-in the cost of my lock was refundable, but did an about face on that at move-out. They refused to answer an email and phone call asking about their rate change and to negotiate a better price so I moved to another facility a few blocks away that gave me a larger space and much lower rate than what I was paying originally ($53 vs. $37).

Never again. We needed a storage unit for three months for our daughter's college items. The price…read morewas fine, the area is decent. However, getting in touch with anyone in the actual building is impossible. I have called over 30 times in the less than nine weeks we have rented and never once has anyone answered the phone or called back. Then I reached out to the main CubeSmart number. They said they would have someone on site call me back. Well, three more calls to the 800 number and I still have not heard a thing. Just got a notification that, after paying $167.16 for the first two months, our payment for the next month has been raised to $208.82, a 25% increase. In addition, they do not adjust if you move early, so whether you use one day or 28 days of the month, the price is the same. I would suggest looking elsewhere. I would never use CubeSmart again.

If the metal around the door latch looks damaged and the latch looks bent, that is because the door…read morewas just pulled open. Thieves just pulled my unit's door open and stole my stuff. Insurance has been a joke. Don't put anything of value in this place. Would not recommend!

RENTER BEWARE :: This facility only offers month to month contracts. I entered into an agreement in…read moreJanuary 2024. In April 2024 they notified me that the rate would double in 30 days. So I am now paying 2x what was advertised. When I called to share my frustration, I was told that my initial rate was an online special that was 50% off the going rate at the time. The going rate is now 3x what I am paying -- not sure how I am at a lower rate but I guess I'll take it. Want real figures? My initial rate was $26. I now pay $53. Others renting similar place are being offered at $150, or so I'm lead to believe. Evidently this is industry standard (month to month pricing), but it feels predatory. I only share so that others might better understand what they are getting into.

Easy to set up a unit. I needed to store a vehicle and I was able to secure the spot and had all…read morethe paperwork within 15 minutes. Value of the space for the proximity to Washington DC is unbeatable. I am very glad I was able to securely store my vehicle here.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

DJ was extremely helpful when I had questions about a recent increase in my bill. They took the…read moretime to explain what was going on and helped get the rate lowered, which I really appreciated. Great customer service-- thank you for taking the time to help!

Another great experience at the U Street location! The team there is truly amazing. I walked right…read morein and was assisted immediately. The app is definitely a game changer, and makes the entire experience so much smoother and more enjoyable. Special thanks to Charles, Tiffany, and Aniya for being super helpful today and every time I've needed assistance!