It was so easy to rent my unit online. I rented a drive up unit and it was clean. The facilities make me feel safe. (I had looked at a competitor unit and it felt like I would get mugged while accessing the storage unit). I recommend Public Storage. read more

I'm not happy with this place ! Almost a year the elevator is broked almost Broke my back loading all my tools in my back! becouse stupid elevator all time is broken .this is not right ! I'm moving another storage! I'm not recommending this place . Please go another storage ! read more

Manager is rude,hard to find staff at times, non working elevator in 1 building, gate was also broken when I was there.

My wife and I have had a storage unit here for a little over 2 months. During that time, the elevator has been down 6 weeks. Our unit is in the basement and we can only access our things via the stairs. After multiple conversations with the staff, it seems like they are always waiting on a "part" for the elevator. Save yourself some time, patience, and your knees by going somewhere else. read more

Public Storage on E diamond ave is wonderful. They helped me and my family move our items very smoothly. Specifically Jason and K.C they were very helpful and made the process very seamless. They actually care about their customers! read more

by saying that I'm a I have a lot of collections and I to put a lot of it in storage and I started my search that morning. made reservations at multiple public storage locations and this one was the only one that called me back to follow up on my reservation and the gentleman on the phone was so pleasant and made suggestions. This is the one that I went with. He asked me what time I could arrive that day. I pulled a number out of the sky and lo and behold. He was there behind the counter waiting for me when I got there early. He did me a huge solid by letting me know that space I chose was on the third level and the elevator was broken, so he took it on himself to find me another unit that was available on a level with no elevator and no stairs involved, but additionally, he then asked what kind of things I was storing and I told him and he got me a temperature controlled unit because of the type of items I was storing which tells me that he knows what he's talking about and he's actually putting thought and care into my belongings that I'm storing there with them. and then the cherry on top of all of this he told me about the app I don't even have to punch a code into any of the keypads to get into the property or when I leave the property. I just hit a button on my phone and the gates fly up. It's like magic. to public storage and the store manager at this location. I am now my life as a minimalist. read more

This place REALLY gets no stars from me. There was mouse poop and pee all over our things! We took our stuff to our new home and opened our bin of shoes, and they were soaked and molded! We had to throw away about 20 pairs of shoes! A snake came crawling out of our things, and when I tried to file a claim, I was told I had to pay 100 dollar deductible just to get 250 if it was approved! If you cherish your things, do t put your stuff in public storage units I. GAITHERSBURG MD! read more

The public storage facility in Gaithersburg Md is terrible as it is not climate controlled, rodent controlled. Plus the monthly rate has doubled since my account was opened. read more

Very nice costumer service they going a great job thanks you so much really appreciate

I have been using public storage for 4 years and I've always been impressed by the level of professionalism and friendliness that the staff has had, on every visit. KC, in particular, has helped my husband navigated various matters of having storage units throughout the years and always found solutions for any issues. Each unit is clean and ready to go! read more

I haven't rented a storage unit in over 20 years; however, when I did rent in the past, it was always with Public Storage. They make it easy and convenient for their customers. I rented a new unit the other day and remain impressed with their up beat, professional employees, immaculate property, quick and convenient rental agreement process, and easy access. I love them in the past, and today, STILL! :) read more

Would you like for rodent/animal droppings to be on the items you're paying to store here? If so, this place might be for you. Would you like for what looks to be potting soil (but might well be something worse) to be dumped on top of boxes in your storage unit? If so, this place might be for you. Would you like for anyone -- and I mean anyone -- to be able to walk right up the door of your indoor storage unit due to piss poor security measures? If so, this place might be for you. Would you like for your items to be stored in a building where the air is incredibly musty and stagnant because there is little to no air circulation? If so, this place might be for you. Would you like for your items to be stored in a building with little to no climate control, even though it's advertised as having climate control? If so, this place might be for you. Would you like to not be told (until you are on site with your items ready to move in) that the facility requires a certain type of lock on your unit and to be sold that lock for probably 3x what it costs elsewhere? If so, this place might be for you. Would you like for one of the staff members that shows you around to have the worst body odor you can imagine? If so, this place might be for you. Would you like for the manager and district manager (I'm talking about you, KC, and you, Ehdaa) to ignore you when you raise many of the aforementioned concerns? If so, this place might be for you. Would you like to be lied to/dismissed by the district manager when you do finally manage to speak to her on the phone? If so, this place might be for you. Would you generally like for a storage unit facility to take your money and then totally disrespect your items and later disrespect you when you try to complain? If so, this place might be for you. Long story short, this place is a complete and utter shit hole. If you care about the items you are trying to store, store them elsewhere. If you care to be treated with even a shred of respect by the staff and management, store your items elsewhere. Do not waste your time here. Do not waste your money here. Look elsewhere. The people leaving positive reviews either have incredibly low standards for a storage unit/don't give a damn about their items, or were compensated to leave positive reviews. There is absolutely no way to bridge the gap between what they are describing and what I have experienced. None. read more

Staff is friendly and helpful. I got storage for a good price. My unit is in the basement. Basement level is ok but little too humate. I will probably move to upper levels . read more

Terrible customer service... the guy there were hostile and intentionally misleading me causing me to accrue more $$$... so sad... maid complaints and no one reached out to me... can't wait to get my stuff out of there... read more

called the day of needing a storage unit, Nicole assisted me and was super helpful and prompt with pricing and availability. within 1-2 hours I was already putting stuff away in storage.! read more

Hi, I have a unit here around 4 years, door is broke for at least 2 months person in charge of this place found the solution on, put a paper say, "do t use this door" her perfect solution, my unit is climate control for if more cold inside than outside Access control looks like is working but if I need a log in of the persons in and out is something happen I don't think I will be enable to get it, because the screen show the wrong date and time When I move this place was own for another company and them public storage get it, the quality of this place was going down with the time and the only think is up is the price Looks like the person in charge of this site don't care or they don't spend more money in the only safe place here is hers department over the office all the time the lights are on, and ac the same all time on read more

Public Storage - Self Storage Near Me - Gaithersburg, Maryland

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Office associate -Loreal- customer service skills= horrible. It may be that one bad apple ruins the bunch.. because I've seen some associates at this place that are great.. hopefully you get one- we did not....but at the end of our experience, we were asked to leave a Yelp review: here it is. It's like Loreal didn't even try, like we were bothering her by giving this place business. She kept upselling us with their packing things which are outrageously priced, and not even explaining why we need it. I found mattress protectors and the damp-x material to keep the humidity from ruining your items significantly cheaper elsewhere. If I'm paying for a unit- and am having a problem with accessing it during office hours.. I expect someone to address it. She was so rude the day we were having trouble accessing the unit. Like it took her significant effort to let us know how to correct the code that they gave us that wasn't working. I'm looking for more hidden fees and craziness as I continue to rent the unit! read more

it has been over 30 years since I needed a storage. I remember the first time I did receive a storage. It was a plane Jane experience. Today July 5, 2020 I went to public storage and I admit that to best people I've ever meet. Jay and Tabatha were fantastic. They made sure they gave me everything that I would need to store my items. And when it was all said and done, I was still in there having a wonderful time. That's right I said a wonderful time in spending money to rent a storage unit from the two people that made me feel extremely comfortable. Anytime you planning to get a storage unit make sure you check out Jay and Tabatha. Just don't ask Tabatha for Gatorade LOL that's an inside joke between myself and Tabatha. Fantastic experience which made me take the time out to write this review. read more

Six months after moving into the unit they raised the rental by 9%, at each subsequent anniversary they have raised the rate by 9%. In other words 27% in a 30 month period. In fact the rate I am charged is higher than the advertised rate. They are banking on customers ponying up rather than shopping around for a new place and moving. I don't know how this property compares to others. This may well be the new normal for storage. Nonetheless if your considering storage be advised that the property may increase your rental fee very aggressively and you should plan accordingly. read more

I just received a telephone call from the district manager. Who confirmed that it was perfectly fine for someone to live in their car outside the storage unit and hinder customers from safely entering their rented spaces. Be very careful doing business here. read more

The customer service was FANTASTIC! Marc helped me through my first time getting a storage unit he was super friendly and gave great customer service! His manager was so informative with the products that the company offered as well. I wish I got her name. The storage units are HUGE! Great selection! I will definitely return when storage is needed again! read more

The public Storage on 501 E Diamond Ave Gaithersburg has breached my contract thru out the 5 months I rented the 10 by 10 unit from them. After we moved in, (our) first month was free and the rental rate should have stayed at 95 dollars a month. I noticed several items on the property that were not working correctly. Here is the list I informed them about. NO Secure gate code (any 9 numbers work), Elevators breaking and stalling (I was stuck inside one for 15 mins) Fire Alarm Panel open and subject to moisture, causing the system to short out several times, Unauthorized man on property dressed in ragged clothes, with expensive loafers on. (Breaking into the storage units) I caught this man smoking Cannabis in elevator, water leaking into the upper storage units, rat or mouse droppings, and no nighttime lighting working on property, used condom on the second floor one day. I made notes of all the infractions and reported them every month for the entire time we did business. I was told the problems had been addressed and would be fixed. The last month (February) I was told my rate would increase 40 dollars a month. I checked my contract and did not see any legal right for them to do this. I started move out procedures and by the second day of March I was moved out, and the unit was empty. I have sense been harassed by the staff requiring me to pay the entire month of March 117.00 dollars. I refused to pay do to the constant breach of securities on site, and the lack luster attitude to fix the issues I dressed. The management has refused to prorate, for the two days I was on site. No billing for month of March, due to the hazardous conditions of the rental property. read more

The absolute worst service I've received at any storage location, or any business in general. On move-in day, I arrived 45 minutes prior to closing and was told I would have to come back the next day since it was too late to move in. When I asked the reason, I was told the process takes too much time and they had to close at 5pm. I arrived the next day to check-in (which only took about 20 minutes) and asked some general questions such as terms, contract details, etc. I asked specifically about pro-rating the monthly rate since I didn't expect to use the entire next month. I was told that would be fine and will just need to notify them by the 15th of that month. They also told me I must purchase a lock from them and cannot provide my own lock. I call in at the beginning of the following month to make payment and was told to pay the entire balance for the month. When asked about the pro-ration, I was told the difference would be returned to my credit card. I later find out Public Storage does NOT pro-rate, contrary to what I was told twice, so I had to pay for two weeks that my unit went unused. I also come to find out I am not required to purchase a lock from Public Storage and can use my own. After all my stuff was moved out, I attempted to speak to the property manager regarding the issues and was surprised by how rude and condescending she was. She hung up on me as I was trying to get the information of her supervisor, the District Manager, and when I tried to call back right away, she was suddenly away from the desk. I called customer service and was given the number of the District Manager. He did not return my two calls. I called customer service again, put in a complaint, and was told he would contact me within 48 hours. Still no call. I called customer service a third time and they emailed the VP of the district. Again, no response. I called customer service a fourth time and got the direct number for the VP. He was able to "help me" in settling the matter by only charging me $11 for the time I didn't use the storage unit, which I gladly paid so that I wouldn't have to deal with a single person at this company ever again. Save yourself the hassle, find another company. read more

WOW: professional, yet congenial - ask for Tabitha! Efficient process from online through kiosk onsite registry. Certainly cost-effective - I got a large space for my present needs - but can size-down the space and the payments too! NO CONTRACTS! Varied selection of sizes and types of units onsite! EASY TOP RECOMMENDATION! read more

I found this location online because I was possibly needing a storage place for a friend temporarily for when they move. It was one of the convenient locations with reasonable deals online. The customer service rep from the service center who I spoke to was also very friendly and helpful answering all my questions, the staff I met in person were professional as well. You can make an appointment that works best for you during operation hours. And if you're unsure of a certain date of move in after you reserved, they're pretty flexible to hold it temporarily for you, about a week I think. They're very well with getting back to you when needed. Even though I don't think I'll need it at this time. I would definitely recommend it and try them again in the future. read more

Pros: None of our belongings were stolen or damaged by weather. We rarely saw other customers, so we could move things into the hall to find what we needed without imposing on anyone. The staff were pleasant when renting and returning the unit. The location is convenient but not trafficy. Cons: When I looked at the unit prior to renting, there was substantial debris. I asked about having it cleaned up and was told there were not any other comparable units for rent; since we were in a bad situation we didn't have any option but to take the dirty unit. When moving out we found mouse droppings on several pieces of furniture and in a few boxes/containers. We opted to throw away our couch - mice chewed through the plastic the office suggested we use to cover it - rather than risk our health. The building our unit was in was always in need of a sweep. At one point a used q-tip sat in front of another unit for several weeks. The gate "securing" the facility had been broken for several weeks prior to our vacating the unit. On three occasions fire/security alarms blared for all or most of time at the unit. Calls to the office were answered with a nonchalant "we're working on it." Several times we tried to go to the office during their posted hours to find it closed. If you need somewhere to put your things in a pinch, this facility will work. If you have any other options, use those. read more

Monte is very nice and thorough. He answered all of my questions and when one of the movers had difficulty putting on the mattress cover, he gave me another one free of charge. I just started renting from Public Storage today, but it was a great first impression. read more

Thus far, our experience at Public Storage in Gaithersburg has been amazing. We are moving to a temporary home while we're settling on a house and needed a place to store everything from our home; this was a huge decision as storage can be costly and we wanted to ensure our belonging would be safe and secure. The check-in process was fantastic - Monte was thorough, professional, and did everything in his power to make sure we were comfortable and well taken care of. The units are clean and well kept and we feel very comfortable knowing that we're using this facility. Thank you to the staff who've helped us; if the rest of our experience is the same as what we've received so far, then I know we will be in good hands. read more

We had professional service from start to finish with Merinda and Crystal. The storage area is very well kept. We were only suppose to be using Public Storage for a 3 weeks and ended up extended. Everything about the experience was great! Recommend this Public Storage facility very highly! read more

We just started using a storage unit for the first time. Not only was this choice the most economical of our options - even miles further from the city! - but Merinda and her staff were as nice and friendly and helpful as could be. This could not have been easier! read more

Capri was very helpful so was the other lady that was in the store the place was very clean thank you for all your help

Great customer service - Shayla at the front office was phenomenal, very helpful, and overall just very customer-centric.

I've had a problem with my payment ever since I moved in 8 months ago. The elevator was out for the unit I was supposed to move in to, so they placed me in a more expensive unit and said I would still pay the cheaper price. I've been paying the more expensive price for 8 months. I've contacted the location MANY times to get it changed, talked to various people, and every time they promise they'll change it. They changed it for 1 month around January or February and then it went back to the expensive price the following month. I'll be moving out soon if this isn't fixed and the difference fully refunded. read more

I checked out of my storage locker. Thirty minutes after I had left Public Storage, I received a voicemail from Melissa accusing me of leaving a lot of trash in the dumpster and that if I did not return promptly to remove it, my credit card would be charged $300. I called Melissa back and explained I had left no trash of any kind at the property. I asked why she had accused me. She said I was the only person to check out recently but that she would check the video. Wow! She accuses me based on purely circumstantial evidence when she could have checked the video first to identify the culprit. read more

The best customer service I've received in years. The manager, Merinda, went above and beyond her job description to accommodate my family. The staff she has, including Crystal, also top notch. They call occasionally to ensure all is still well with the unit, which is appreciated. I will recommend this location to anyone. Truly a wonderful experience. read more

Excellent customer service from beginning to end. Great rates, very secure, very clean. Only needed a space for a few weeks and it worked out well. Thank you Francis and the entire front office staff for easy initial set-up and quick check out. read more

Customer service at this location was absolutely superb! I was having some complications but a manager, I believe his name was Monte, was most helpful and so nice! Anybody in the area in need of storage, I would reccomend this location! read more

I have NOTHING good to say about this place. I made a reservation online and confirmed the reservation several times, but when I arrived to the location - they told me that there were no storage units available at that price. They tried to get me to pay much more than I have committed to - they had my reservation right under their eyes and they did nothing to help out. They shamelessly asked me to pay almost double the price!!! The interaction was very unpleasant and unprofessional. Go somewhere else. This place is a waste of your time. read more

The unit had gross dirt (spider webs i think?) in the wall. I was desperate at the time and this was the most convenient location. The unit was inside the building and I used these carts that they had to move my stuff up to the first floor. When I went back later on to store more things, there were no carts at all and I had to carry one thing at the time. When I went up, the place was dirtier. There were dead bugs in the floor and something brown had dripped into one of my bins! Ew! Also, the entrance by the elevator, it smelled like pee. I decided to move out. When I asked about the carts, they said they didn't have any, because they had the problem of people hiding them in their units :/ I moved to another location, same company, and I'm hoping for a better experience. read more