I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

I was reluctant to try this service but so far it's been fantastic. We needed most of our stuff to…read morebe stored for several months for a home renovation. They picked it up and it's currently being stored without issue. The movers were amazing and the cost for them to pick it up was MUCH lower than what it would have cost us to hire movers and have them put everything in storage. One thing that I was not entirely prepared for was providing a comprehensive list of every item and box size prior to pick up. I over estimated the space we would need (to be safe) and they adjusted the monthly fee down after they stored everything because my items didn't take up as much space as I inputted. Great service overall. Hopefully the return will be just as pleasant :)

I've been using MakeSpace for over 2 years and I absolutely love the concept. They come pick up…read moreyour items, store them, and charge you for only the space you need. So the less items you store, the lower the monthly rate, which I've found to be very reasonable and fair. The only catch is that when you need your items delivered, the delivery fees can be very high ($20-40+) depending on how far advance you schedule the delivery. If you use their bins and end up emptying them out at home, they will charge $30 to pick up the bin(s) or charge $15 per bin that you decide to keep. This is how they make their money. MakeSpace is best for items you want to keep in long-term storage but not ideal if for items you need regularly.

Once you rent a unit the price goes up astronomically. My price has more than doubled in the few…read moreyears I have had the unit and increased over 20% this year alone. Most frustratingly it is 2.5 times what is listed on the website to rent a new unit. Completely rip you off once you have your stuff there and they think you are less inclined to move.

Customer service was amazing and I love the staff here. They are very nice and kind! When getting a…read morestorage unit definitely come see Lakita she is amazing

PRICE GOUGING! The facility is nice and they have great prices, BUT, those prices are not…read moreguaranteed. They reserve the right to raise prices as much as they want and when they see fit. All they have to do is provide you with a 30 day notice, as if you could do anything about it. As an example, we rented our storage unit one year ago at a rate of $99. Within 6 months they raised it to $178. Just received a new bill (with no 30 day notice) that they increased it to $206. Such as dishonest approach. I've rented with other extraspace locations such as the one in DC on Taylor Street and never faced this issue. Avoid at all costs so you don't get stuck paying to move your stuff in 6 or 12 months to another location.

The extra storage on Bladensburg Rd, Bladensburg,Md is clean.* Stop putting tape over my lock.!…read moreThey say it's for security,the main office never heard of doing that. They put new tape over the old tape! Lazy. Also, the front office smells like weed,I could have gotten high if I spent any more time there.. The office person was so high when I went in. Hire retired people that know how to be professional.

good amount of spaces for a reasonable price. the only thing I have a problem with is that there is…read morenever anyone in the office when you need them.

I came into Public Storage after receiving a quote online, however I wasn't able to finish the…read moretransaction online. On a Sunday, working by herself was Angel. I can honestly say that was one of the best customer service experiences that I had in a long time. Angel acknowledged me when I came in the door immediately. She was kind, patient and knowledgeable about Public Storage. I will definitely recommend Public Storage at 2301 Lawrence Avenue, NE and also when you do, ask for Angel.

I have had many moves and thus, many experiences with moving companies. These include corporate…read moremovers and cross state movers. Grasshopper Movers is HANDS DOWN the best moving company I've worked with. Maybe because they are local and small, or maybe because they're just committed to providing the best service possible. EVERY single person I dealt with at Grasshopper has been customer focused and professional. They are clearly a company that is focused on meeting customer needs versus up-selling or lengthening the process. I would have even considered myself a not ideal client in that I contacted Grasshopper last minute and used them for storage far longer than anticipated AND asked for delivery and received it within 2 days of the request (meaning they didn't get to milk more money out of us just because they could.). DC is filled with lots of competition and these folks are just old fashioned in their approach - they have pride in their work. Finally, they also had the best price based on my extensive research (which I do professionally). If only they provided services outside of moving and storage - housekeeping? mobile phone service? Wifi & cable TV? OK, now I jest, but you get my point. Call them and sleep well. (FYI: I rarely write these because I seem to not have time, but I was motivated because of how awesome they all were to me - it's the least I could do.)

Steve Dennis and his crew are the most professional, efficient and courteous movers I have ever…read moreworked with. They moved my daughter in August and just moved me. I'm very qualified to give this review as I've moved a lot. Also very punctual. The communication leading up to the move with Steve was great. Extremely responsive. Use Grasshopper. You'll be glad you did!

AVOID AT ALL COSTS…read more I had my items at this storage unit for two years. ALL of my belongings. I paid for the Public Storage/Orange Door insurance to make sure I was covered. My storage unit was overrun by mice who came from a nearby unit, bringing all sorts of weird food debris with them, along with the resulting excrement and urine, and ruined EVERYTHING IN MY UNIT. My furniture, my kitchen items, my clothing... unless it was in an enclosed PLASTIC tote with a lid, it was ruined. Many THOUSANDS of dollars worth of stuff. THE INSURANCE WAS USELESS. For VERMIN issues it pays out only $250. TOTAL!!!! Photo of my custom-made $3300 couch, covered in mouse pee/crap, that went to the dump. The manager of the location was also exceptionally rude, and unhelpful. She was a joke. (The other employee was very nice but I barely dealt with him.)

Go up on price in crazy amounts my storage went form $62 to $115 in 7 months. Bad customer service,…read moresent a email one day because the app or the gates access code wouldn't allow me in my unit, 2 months later still no response. Staff commonly leave to go to the store and your there with no way to talk to anyone. I vacated my unit, a item had broke in the unit and I trashed it, a lawnmower and I was called and informed I can't leave it there the trash is for when they throw trash away. This is a dumpster they have. Beyond crazy to me. Stay away from this place.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I hate dealing with PS. They do not have an option for refunds when you cancel a reservation…read more They say they will refund and it never comes. A waste of my time to keep calling and looping back and fourth between sales and payments and get no live person. The AI cannot understand refund language. What's the deal with them?!!! Customer service is just as important as plenty of carts!

Good location and security. I moved out because of the increasing price and I had the lower shorter…read moreunits and was able to get a better price elsewhere for a taller unit.

(I spend about $18,000 a year in renting trucks, so I'm an expert at this stuff. "This is the…read morenice/watered down version". It would actually take a small book for me to explain the many nuances of issues I had to face and attitudes I overcame with the many different people I interacted with in this organization) - I rented a 16' box truck and drove 1 hour to client which had a load for me to haul. The client asked me to move truck closer to building, when I tried to start truck, it was completely dead. The alternator was bad, not the battery.(I am a certified mechanic) When I called for replacement vehicle, the location I rented it from made me call the 800 service number. I was on hold for 22 minutes. When he answered, he told me I could not get a truck swapped out, I must have service come see the truck. When asked how long that would be, it was 2 to 4 hours. I said that wouldn't work. He hung up on me. I called the local regional office near where I was broke down and demanded they swap trucks. The local agent close to my breakdown said no problem to swap out, but was trying to charge me their standard rates. So I called my regional sales agent who had gotten me special contract pricing due to the amount of rentals I use every year. I had to fight with both regional offices to work that out. The problem came when both the local agent and local manager promised me someone was already dispatched and on there way, and I had to call back 4 times during a 6 hour period before they finally arrived. For reference, I was exactly 2.8 miles from their office! When the truck finally arrived, they didn't have me sign any paperwork or anything. Thy guy jumped out of truck, jumped into a waiting van and split! Didn't check my driver's license to make sure it was me, or anything. This 16' box truck was newer and the trip went fine. Due to my original issues, I wanted to make sure I would not be charged any additional money since I had to wait over 8 hours for the new truck. (they actually cost me around $650 because of this issue, but I was more worried about the long term relationship with my client). The regional office that wrote my original contract had to fight with that other regional office, and after around 4 to 6 hours, they called me and told me they had finally worked it out. I was just to drive it back to my original place of rental and they would work everything else out on their end. I would not be charged for the truck. Today, which has been 24 hours since returning the truck, I get an inspection form showing around 15 to 16 points of supposed damage on the truck they swapped me out with and now I am fighting potential claims, as well as these being added to my record on their database. Which not one scratch was put on vehicle by me. I have a perfect driving record with Enterprise and Budget truck rentals over the past 12 years. The original contracting agent and I know, what they did was not put any previous markings down, and now they're trying to potentially hold me accountable for all previous damage on this vehicle. The only person in this whole scenario who was trying to help me was the original contracting agent. Everyone else had 'zero" care about taking care of me as a customer. As a small business owner and a business coach, there are just way too many red flags here and if you rent from these guys, make sure you check every single thing there is. From the document, to the truck to the entire nuance of your trip. I rent trucks from multiple other sources and I have never experienced such a degraded level of customer service in this industry. Even Uhaul which some claim to be the worse, has given me better service than this.

I made reservation two weeks before the date of my move, for one day truck use for about 45 miles…read more The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.