I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!

These guys refused to wear masks even tho they were dealing with elderly parents moving , they…read morerefused to take their shoes off in the house , had no tarp to lay on the floors , no booties to put on. their feet and then couldn't even give us a finished invoice , but expected us to pay them for what they hand calculated - meanwhile kept telling us we need to call carlos about deducting our deposit and of course carlos could not be reached Of the 4 moving companies I have used in the past , they were not the cheapest yet were the worst one - i sadly cannot recommend using them

As everyone knows, moving is very stressful. I have always been one for supporting small local…read morebusinesses, so that's one of the main reasons why I chose Carlos's moving company. Due to a situation with my property management, I had to move immediately, and did not have time to contact moving company prior to relocating to another apartment. I contacted two moving companies, and one of them was Carlos's moving company. They contacted me immediately! They were very friendly and courteous over the phone, and very reassuring. During the move, they did an amazing job! They were fast, courteous, professional, and respectful of me and my belongings. I am so glad I called this company, and I give Carlo's Moving Company a 5 Star rating! Highly recommend!

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

If you'd like to hire a company that triples your price at the most critical moment of selling your…read morehome, hire Zip. From the moment they arrived, this move was a disaster. They backed their truck into my retaining wall, immediately pissing off my neighbors before a single box was moved. They then showed up with half the crew promised, which should have been my first clue about what was coming next. What should have been a straightforward move from a 3-bedroom home took 13 hours, and they still couldn't finish--forcing them to come back the next morning, while I was under extreme pressure due to a pending home sale. With 18 hours to be out of my house, Zip used the situation to triple the price, leaving me completely cornered. At one point, the police showed up at my door to question one of the movers for 30 minutes. Later, they left a single worker alone for SIX HOURS to finish the job. Completely unprofessional and unsafe. Once my belongings were picked up, I received zero updates for six weeks. No proactive communication. No tracking. No accountability. I had to escalate through three different people just to get basic help or information. And when all was said and done, Zip did absolutely nothing to make it right--no refund, no meaningful apology, no remediation--other than claiming they fired the person who originally quoted me, which does nothing for the damage, stress, or financial harm they caused. This was easily one of the most stressful and mishandled service experiences I've ever had, at a time when reliability mattered most. If you value transparency, professionalism, or basic human decency during a move--look elsewhere.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.

Pleasantly surprised after reading some of the reviews but I couldn't pass up the lowest price…read morearound. I really lucked out with David and his crew (had fingers crossed that I didn't get Moshay). The quoted time to start was 9:30, the crew of four showed up around 9:20. As mentioned in other reviews, these guys went straight at it, no muss, no fuss. My house was fully loaded in around an hour. Preparation is key in a move if you want to save money. I bought mattress bags and industrial rolls of saran wrap to wrap all my furniture. I was fortunate of being able to use a mini-van to move my flat screen TV since I didn't want them to throw any misc. charges at me. The only thing I really wanted the movers to do was move boxes and move furniture. I didn't want them to wrap or pack a thing! I forgot to wrap my dressers so they used their moving blankets which were free of charge. The offload was also very efficient. I happened to be moving right down the street so the entire job took just under 4 hours. After reading some of the reviews, I was a little weary of their "miscellaneous" charges that they might try to add. David didn't pressure me with ANY extra charges! I was only billed for 4 hours of work which is their minimum for any job .

This was my first time using movers and I wanted to like this company so much more than I did…read more It started well. I asked for a 9 am slot. Sharon called the day before to confirm and told me they'd be there between 9 and 9:30. They arrived at 8:45 (points for punctuality). I wanted to be completely moved out of my 4th floor walk-up in 2 hours. Between the 3 movers, my boyfriend and I, and a few friends, we hit that deadline on the nose. These guys were like a mule team! There was no chatting or checking messages. From the time they arrived until they left, they were working. They didnt even stop for water until I offered them some. There wasnt much for us to do because they were so efficient. So why the low star rating? Well, things went sour soon after they arrived when one of them (a tall, thin middle eastern guy. I think his name was Moshay) started trying to price gouge us. I read the fine print in the contract which said they charge extra to wrap mirrors & TVs. Since we'd already wrapped most of our breakables in thick layers of bubble wrap (and were wrapping the rest when they arrived), all they had to do was wrap their "complimentary" blankets around the stuff and get it on the truck. Imagine our surprise when ol' Mo tells us that it'll be $10 extra PER MIRROR to wrap & move our mirrors (which I'd already wrapped, mind you), $25 extra per TV and whatever the hell extra they planned to charge us for the couch & mattresses. We said we didnt need all of those extras. Moshay insisted that we had to have them since they didnt want to be responsible for broken items. We said we'd put the fragile stuff on the truck ourselves if that was the case because we weren't gonna pay all these last minute a la carte fees when we already had packing materials and were wrapping it ourselves. By this time I was ready to cancel: I was already annoyed that Sharon increased the price between my initial quote and the scheduled move, and now this. Finally, he said that they'd do the wrapping and moving for $110 an hour. It was "only" $15 more an hour (plus the $10 more than I was initially quoted), so I decided to cough up the extra $100 bucks (which is what it cost after all was said and done) to get this show on the road. I wont outright call it a scam, but their business practices are sketchy at best. They quote you a low rate so that you'll choose them. Then when they arrive, they start piling on fees. In our case, even though we wrapped everything, they wanted to do it their way & charge us. And since you dont know what they're going to try and charge you for until they arrive, you're stuck between a rock and a hard place. They know you won't cancel your move, especially because it'll be too late to book anyone else, so you're stuck paying the fees. Granted, they were still cheaper than most of the other places I found, but I didnt need that headache from them first thing in the morning. Moshay said I should've asked for "full packing". Sharon offered it to me, but she didnt explain what it entailed. To me, "full packing" sounds like they'll pack AND move us, which we didnt need since we'd been packing for over a month. What THEY call "full packing" is wrapping TVs, mirrors and furniture in blankets & shrink wrap to protect it. Had it been explained that way, instead the arbitrary and misleading moniker, this whole misunderstanding would've been avoided. I also didnt like how Moshay tried to coddle me & engage me in several conversations to justify the upcharges or discuss his side of the story. (I am not paying by the hour for that). Instead, he spent the rest of the move trying smooth talk me: offering me unsolicited advice, trying to chat me up, expressing his disagreement with some of our furniture placement choices. I found it insulting because he spoke to me like I was some poor ingénue instead of a paying (and, at this point, pissed off) client, while sparing my boyfriend the same BS. I understand wanting a happy customer, but let the work do the talking. If you deal with Moshay, make sure you control the conversation. He's like a fly: He starts buzzing and soon you're so distracted trying to shoo him away and get on with things that you stop paying attention to what else is going on around you. I'm not exactly sure what time my move started or ended: I just signed the papers (without getting a copy of the receipt!) to hurry and get him out of my house. Based on my own estimate of when they started and ended, the charges seem correct, but if he can distract someone as meticulous, focused and organized as I pride myself on being, he'll probably distract you too. I can't say whether or not I would book them again. They did a very good job: they were quick and efficient and not one of our items was damaged. However, I dont like sneaky, deceptive or underhanded business practices (or people who undermine me because of my gender) whether intentional or not.

I won a vintage lamp at an auction in November 2021. I paid Chioneso Jani at Parcel Handy pick it…read moreup from the auction house, pack it, and ship it to my house. Because of the size, I was told it would cost more to ship as it would have to be double boxed. The price was fair and It arrived in good time. Sadly it arrived very broken so I called Chioneso right away and sent an email with several pictures of the damaged box, thin packaging, and the broken lamp. Naturally, she was surprised and she would file a claim with UPS for me. She was very nice and told me Parcel Handy would make this right. I have been calm, courteous, and patient with every interaction. It has now been 6 months since it was shipped to me. Numerous phone calls and emails over the last 6 months have provided me with no compensation of any sort, and now it goes straight to voice mail when I call. So now I am out over $400 for a lamp that I did not break and can't fix. EDIT: 05/11/2022 Chioneso and Parcel Handy has fully reimbursed me and I am satisfied. She told me she got busy and simply forgot. I take her at her word and will likely do business with Parcel Handy in the future.

The Easiest and most efficient parcel shipping company I've…read moreever worked with. ChiChi were able to not only pick up my item from a local auction house but even help with a light dismantle prior to packing which in the end saved me tons of money ! Highly recommend this company !!! A+ service If you are buying from JayBird Auctions this is the place to contact for Help Mark Illinois

I paid JK Moving Services $37,000 for a cross-country move, including packing and unpacking, and…read morewhile the packing crew was stellar, the delivery crew's incompetence--enabled by JK's horrific hiring and vetting policy--turned it into a disaster. The JK-employed packing team did an excellent job at my old home, carefully protecting the house and furniture. But the JK delivery crew was an absolute nightmare. They showed up with no regard for my new home. Other than one red runner at the entry, they used no protection for floors, walls, or stairs. When asked if they'd add any, they claimed the padded furniture made it unnecessary. The result? Extensive damage to my walls, stairs, and floors. Worse, these JK employees were smoking marijuana in my driveway during breaks, returning visibly high and dropping heavy furniture, causing further damage. The crew leader was completely absent, sitting in the truck outside my neighborhood's gates from 8 AM to 6 PM, failing to oversee his team's shoddy work. They also refused to let me check off delivered items, and now I'm missing belongings they claim were brought in. When I raised these issues with JK's moving coordinator, they dismissed me, implying I was lying because their driver denied everything. Their only offer? A pathetic $200 credit. JK's abysmal hiring and vetting policy clearly allowed this unprofessional, careless delivery crew to represent their company. I'd never hire them again and strongly warn others to avoid them. The packing crew was great, but the delivery crew's incompetence ruined everything. Save your money and hire a company that actually screens its employees properly. Rating: 1/5 stars

Be very aware of this company. Read the fine print and know that while the packing was excellent…read morethe handling of our personal property was horrible. There was significant damage done to my property for which I filed a claim. They honored the claim for any damaged items under $250 dollars in value. Despite paying for damage coverage. They take your money for this service and deny your claim. Whatever you do take out personal insurance if you use them or you will regret it. Interestingly enough everything over $250 in my claim was denied. While I accept that this is a risky proposition I have moved 5x over the years and have never had so much damage. And note: If your furniture is not 100% hardwood and they damage it any claim will be denied. Be aware that you need to know exactly what your items are made of. If you do not pay for a complete unpacking they will not cover you. And do not let the driver leave until you have inspected everything, or they will deny your claim. They damaged the walls of my new home, scraping them with furniture or boxes but when I reported it they said "you didn't report it that day". I said, I couldn't report it because the boxes covered the damage. Break everything down or you will regret it. This company may have some good reviews but they are snakes. I appealed per their process and despite a compelling case and a willingness to settle in a mutually agreeable manner it was denied. Their reporting of the events was missrepresented and an outright lie. All so they can save a buck on a claim. I would not recommend them on any level and would never recommend them. I made a huge mistake, don't make the same one I did.