Great location. I've been coming here for years. They're usually not too busy and everyone I've…read moretalked to here is friendly and quick to help you out. The store looks organized and clean and I never worry about dropping my packages off.

Such nice people. Kevin went out of his way to help me. Easy notary, fast an efficient. The other…read moregentleman was also very nice too. I will use this Location from now on Thank you guys Carmen

This place is fine. Most of the people who left bad reviews literally don't know how to read…read more They're closed from 1:30-3pm, so don't go then. I went at around 6pm, and they were friendly and helpful. They loaded my package into my car for me. No complaints.

This is the worst UPS operation that I have ever experienced! And according to all the other…read morereviews I am not alone. Besides having horrible customer service and not customer facing, They tend to fabricate reasons that are not true for delaying delivery. I have been waiting 2 weeks now for a QVC delivery of a laptop. They have attempted to gaslight me for the last 5 days with a ridiculous story about not being able to walk up my cleaned and salted driveway. The irony is my Ring Camera (driveway and door) have not captured a UPS truck since before the last snow storm. I spoke to Daphine who is supposed to be the depot manager who was extremely unprofessional and prepared with her pocket of lies. I am amazed that they would allow some young girl who obviously does not have much experience to handle such a responsibility. I am only giving them a 1 star rating because this platform won't allow a 0 star rating. #hotmess

I had a blackboard easel that I needed to ship home from Gaithersburg, 48"X34"X10". I stopped in…read moreand spoke with Aiman on November 4th, and was assured that they would be able to make a box and ship it. On Sunday, November 5th, I brought the easel to the store to have it boxed and shipped. Unfortunately, I did not get the name of the gentleman who assisted me on Sunday afternoon. He was certainly dismayed to see me arrive with the easel, but was wonderful, and worked hard to get it boxed and ready to go. Many thanks for the great service, while balancing the needs of the other customers who arrived while he was working on my package. The easel arrived today, right on schedule and in perfect condition. Thank you for the excellent service!

Visited for notary. Love that no appointment is necessary and can get everything done within…read moreminutes. Staff was all very friendly at this location

//5 stars for customer service and all inclusive service…read more It's a rarity to find a shipping store with great customer service but this place has it. I walked in for a passport picture - immediately I was greeted. No appointment at all which was great. He processed the picture and cut the photo to fit the standard passport (update it was accepted by US State Dept). I brought my filled passport application, so I was able to staple the photo; package it for expediate service and send it off all in one session. They took their time to help me with shipping it out. I can tell they have repeat customers since they were greeting them with first names. If you are indecisive, choose this store to get your shipping done

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Service requested was fast & easy. The workers there were great and understanding really had no…read moredifficulties using their packaging & shipping services, The staff was great and was patient. Would definitely recommend to use again

My Experience at The UPS Store - 325 Ellington Blvd, Gaithersburg, MD 20878…read more My daughter and I had an awful experience at this UPS Store. Two employees, Jonathan and a young white woman with pink hair, both appearing to be in their early 20s, treated us with disrespect and what I perceived as racist behavior. I brought two packages to return using company-provided barcodes that covered shipping and packaging. Instead of assisting me, both employees refused to properly handle my packages. Jonathan told me I had to purchase tape and package the box myself, refused to provide scissors or a marker to write my return address, and said giving me a marker would be doing me a "favor." He even suggested my daughter look through the trash for a box. The female employee handled my curtain package carelessly, slapping tape on both sides and throwing it into the bin without properly wrapping or securing it, leaving it vulnerable to damage. After spending 30-45 minutes trying to resolve this, I asked for their names. Jonathan ignored me, and the female employee refused, saying she was uncomfortable giving me her name. Jonathan then remarked, "It's 7 o'clock," making me feel as though I was being pushed out of the store. I remained polite throughout the entire interaction, despite their consistently nasty attitudes. I also observed other customers being treated differently, which made the experience even more concerning. I work in the medical field and was dressed casually after coming from home. I cannot help but wonder whether my appearance influenced how we were treated. I have given this location years of business because I live just two blocks away. I was denied basic customer service, courtesy, and respect. I have filed a complaint regarding these employees, and I sincerely hope no other customer experiences this kind of treatment. Employees represent the company they work for. The way customers are treated reflects directly on that company, and customers remember how they are made to feel.

Manager Carlos is excellent in customer service and very knowledgeable about the products offered…read moreat this store. He has a great team to help customers.

I begged FedEx send my package ANYWHERE BUT THIS LOCATION. I'll drive to Frederick even leave the…read morestate. The lady working was unhelpful. I believe she is the manager. The guy or regular workers are great. This review is about management. I went on a Monday. If that helps narrow it down. Please Don't have your packages delivered or sent there!!!! It smells like poop. I'm not even being funny or mean. This mix between the smell and customer service. Makes this a miserable 5-10 minute experience. It was enough for me to take the time to write this review.

I needed pens for work and stopped in to do just that. Every isle is neatly shelved and easy to…read morefind what you need. Their staff members are nice and ready to help when you walk in. This particular day was especially busy with back to school shoppers. The cashier was very nice she helped me find my Staples membership, which I discovered that I had been a Staples member since 2010 after giving her like 4 different before she found my account. I was in and out in less than 10 minutes. Great convenient place need in and grab your home/office nneds.

Today I was on limited schedule.... not sure why Staples has gone downhill with staffing. My issue…read moreis Im picking up a pre-paid online order. The register lines seem to triumph anything else. No employee on the floor. I echoed hellllo!! Nothing.... I had to call the store from inside the store.. that took awhile for some one to answer... one employee came from the register to give my order. He wasnt the manager.. however he was very apologic. The manager was hiding in the back. Not cool... I just might go to FEDEX for my future print orders.

I must say that this UPS has the nicest and friendliest owners . The store is clean and well…read moreorganized . They always greet you with a smile and you are in and out so quickly .

The store itself is very convenient. We dropped off amazing packages today, we were asked to do…read morethem on the self kiosk which is OPTIONAL, not mandatory! Just because we asked the employee if she could do it, she gave us a big attitude?? Why are you giving customers an attitude because we want you to help us? This is sad... the man in there is very nice! It's the lady . Her service was not great, please be nicer and offer your help and Dont be upset because we rather have you help us. This service is not what we expected.

I want to take a moment to recognize Anthony at the Montgomery UPS location. Every time I come in,…read moreAnthony is friendly, welcoming, and greets customers with a smile. He makes you feel acknowledged and appreciated, even when the store is busy. He works quickly and efficiently while still taking the time to be helpful and courteous. I've also noticed that the entire staff at this location is consistently pleasant and helpful. It's clear that customer service is something they take pride in, and it makes a real difference in the experience. Anthony is definitely someone who stands out. His positive attitude and genuine kindness are a reflection of what great customer service should look like. Thank you, Anthony, for always making my visits such a pleasant experience!

I want to give a special thank-you to Shanon, Anthony, and Daniel at The UPS Store in Montgomery…read moreVillage. They were incredibly friendly, courteous, helpful, and efficient. They worked together to make copies of my documents, and everything was done so quickly. I truly appreciated how willing they were to help and how pleasant they made my visit. Their teamwork and excellent customer service really stood out to me. It's wonderful to encounter people who take pride in helping their customers. Thank you, Shanon, Anthony, and Daniel, for such a great experience! You are all wonderful, and your excellent service is very much appreciated.

High quality and reasonably priced service! Very helpful as we were living out of a hotel and moved…read moreinto our new home. All sorts of items taken over, sometimes in large amounts. They rapidly cleaned all very effectively. Thank you, WaveMax!

We did the full service wash and fold package while our washer was out of commission and waiting…read morefor repairs. Clothing came back clean, smelling great, and well organized. And it was not too expensive for what we got. Highly recommend.