Location is very clean and staff super friendly. Units are priced fairly and online payments are…read moreacceptable...NICE! Location is safe and secure. Easy moving in, easy move out...would highly recommend!

DO NOT USE THIS STORAGE FACILITY. The Ez Storage corporation and particularly the Dale City…read morelocation on Elm Farm road are the definition of underhanded business practices and repugnant customer service. I am clearing out my unit TODAY and will never do business here again. I actually referred my sister and a family friend here when I first became a customer and I will be making sure they both clear out their units as well. When I entered into the contract both my husband at the time and I were both present and were told the unit was in our names. Fast forward 2 years and I'm divorced my ex husband moves out of state and they refuse to give me access to a unit that I have made payments on for the past 2 years because my ex was the only one listed on the account! I came into the office clearly stated that they can see I'm the one making payments with my card, my account, I even offered up divorce papers and still nothing. I had to continue paying rent on the unit for 2 more months until my ex could come in person to handle the situation. Then he gives me the keys and I move most of my belongings out at the beginning of the month. I head to the storefront today to clear out the remaining items and can't locate my keys. So here I am, the same person they have seen come in 3 times now about this same unit. Who had keys and access no less than 2-3 weeks ago and I ask if they can cut the lock because I can't locate the keys and this is the last day I will be using the unit. Do you think they accommodated? No they state once again I can't have access. Not even a call or email from the "account" holder would suffice. Now if he can't get here and I can't get my items out by 6 pm guess who gets billed for another month of rent? Exactly. Did I mention their horrible late fees?? A few months ago I called and asked for the balance on the account- I made a payment and then found out the woman I spoke to who told me that I'd be paid through the end of the month was wrong so for a full month I didn't pay the $80 rent because I thought I was current and was charged over $300 in late fees! This has been worst experience I've ever had with any company in my entire life. I will not pay this place another cent after today and I will post this review to every platform they have to hopefully prevent anyone else from being duped by these fools. I can't wait to be completely done with this place.

Teresa is amazing! Friendly and Helpful! I forgot my locker…read morekey, offered to have me purchase a new lock. Being in sales myself, appreciated the hustle!

Don't typically do reviews for non-food establishments but in certain situations it's a must. I…read moreshould have done this a long time ago when they first screwed me over but was distracted by life with much travel. I rented a 5x10 for 54.00 off their website which was fitting for what I planned to store although I wouldn't put anything of value here as it's not air conditioned or humidity controlled and just in general would say storage is less than average compared to other quality storage products I have used elsewhere. The problem, after 6 months they jacked up my rate to 91.00 or 68% increase. Now I was not paying an introductory rate and called to complain, essentially told me too bad, but lowered the price to 81.00. Now 6 months later they just whacked me with another 12% increase to 93.00. Highly suggest you don't use this facility and or the storage chain as they clearly are taking advantage of their customers, for me, a 72% increase in one year! Of course you guess what my action was, move and Yelp it!

Absolutely not. 1…read more I reserved everything online. It took about two hours of waiting for them to assign me the unit and do the paperwork in the office. They are very short-staffed. It then took another hour for them to come to unit to unlock it, followed by another half hour or so for them to get me the right code for the gate. 2. While the unit looked clean inside and out on first inspection, two weeks later there was bird poop all around the upper corner of the garage door. When I opened the door, a bunch of leaf and pine needle debris came out -- enough to fill a medium-sized moving box. It's clear birds were nesting there. 3. When I reported it, they said they'd seal off the top. Why isn't the top already sealed off? Why do you have openings for birds to enter in the first place or why aren't there regular preventative measures? 4. When I came back to check in another two weeks, nothing was sealed and there was more fresh poop and still more debris. 5. It's been less than 2 months and i moved out of the storage unit. More debris, more poop, a super foul smell inside from all of this, and...*drumroll* there were cockroaches crawling all over the back and side of the unit. Basically nobody really cares about anything here. A few of the employees are really nice but they can't be expected to extend themselves if management is blasé or if they are under compensated or overworked.

I highly recommend this place however, user beware. These individuals will rob your bank account…read moreif you keep the rental longer then anticipated. What a bunch of shit. I don't know what kind of business does that. My lesson, I'll never pay more then I'm quoted again.

Terrible customer service. I walked into the office my first time there, this past Saturday…read more(1/30/16). One woman was at a computer. She looked up and me and then looked away so she wouldn't have to deal with me. Another man walked in and nodded at me, then went to his computer. Then a loud group of employees walked in. No one acknowledged me. Finally a man called me over to a window. I told him I was there because I had reserved a unit online. He walked away - was he getting someone to help me, or was he checking online reservations? Nope. He just walked away, with no word. Finally, finally, FINALLY, an employee informed me I was at the wrong window (the first guy called me up there, how was I to know it was wrong when he literally just left me without a word?). Then they couldn't find my reservation. "No worries," I said, "do you still have available units?" He said he was printing out a list of available units and would get a coworker to walk me through them. Then he went to help the man behind me in line. It's a small office, so I could hear every word. It was not a comforting conversation. The customer behind me wanted to pay for the entire year. So the employee brought him an invoice... for one month. "No, I want to pay for the whole year," the customer said. "It's all the same," employee insisted. "But I want to pay for the whole year now. And unless your policy has changed, it isn't all the same. If you pay for the entire year at one time, you get one free month." At this point, I was more inclined to believe the customer's word than the employee's word. The employee called his manager and had a conversation with him, then tried to convince the man to pay for just one month. Disgusted with the lack of knowledgeable employees and their abysmal customer service, I walked out of the office at that point. It wasn't a short conversation between the two, and yet no other employees came to help me - including the first woman who was still at her computer. The storage facility is low-priced, and now I know why: it's not a quality storage facility. I wouldn't trust my belongings to be in the care of these people. I'd rather pay three times as much if it meant I could work with competent, intelligent, conscientious human beings.

I've had my 1 bedroom apartment stored in a 10x10 there for over a year now as I had to temporarily…read moremove out of town. I had nothing but great service every time I went to storage unit including when I first moved into it. There was only one billing hiccup and it was because my newly chipped card had the expiration date changed. They were quick to call me and get everything updated. I was a little nervous about it not being climate controlled, but everything I stored in there (including upholstered furniture) is just as good as the day I stored it. Everyone has always been overly pleasant and helpful each time I've gone. It was hands down the most inexpensive place I found in the DMV area and the fact that it was in DC made it all that much more convenient. Sure it sucks they're not open on Sundays, but neither is Chick-fil-A and I still like them...

Tower Self Storage is the most professional, clean facility in the area. Excellent pricing on their…read morestorage and very welcoming office/staff. I would highly recommend to all my friends and family.

Staff is courteous and polite. The property is well maintained. Can't beat the 2 month free…read morespecial.

Very clean (I'm surprised to hear so many others have had issues with bugs and rodents) which was…read moresomething I was concerned with and why I chose an indoor storage unit. Shay at the front desk is super friendly every time I talk to her and I appreciate how quickly I get a response. My only reason for not giving 5 stars is that I can't get in 24 hours a day. I highly recommend this place.

CAUTION - INSECTS AND RODENTS…read more I rented a unit at this location for 6 months in 2018. Upon moving out, I found an infestation of mites in all of my belongings, and clear signs that mice had spent a lot of time in my belongings (droppings, urine) - I even saw two mice running through the halls when I was packing up. This issue costed me approximately $1,000 and a week of my time to resolve, plus an unknown amount in unsalvageable clothes, linens, and other belongings. Note that according to the exterminators I have spoken to, it is unlikely that the storage unit will be able to resolve this issue, so it is highly likely that any other renters (especially on the 3rd floor) would experience the same in the future. As a caution to buyers, it seems as though neither CubeSmart nor your rental insurance provides any protection against rodents or insects, so the losses will be yours to bear. Even if they did, it's most exterminators will not treat an infestation in a storage unit (they will insist that you move your stuff into your home before treating, which is obviously not wise). RECOMMENDED SOLUTION: For those who do find themselves with a similar situation, I recommend that the best solution is to pack your stuff up and bring it to Collins Pest Control (ask for David), which has a fumigation container in Springfield Virginia that will kill anything and everything before you bring it home for a flat fee - not cheap, but fair and worth it to guarantee you don't take CubeSmart's infestation home with you. To be fair to CubeSmart, they offered me a partial 'good faith' refund of approximately 4 month's rent. However, it took weeks of trying to reach them for them to fully react with this offer and it didn't nearly cover the cost of the problem. Plus, I would have had to sign away my right to tell others about this issue, which felt immoral to me, so I chose not to accept.

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

Promt, very nice, fast work. That would have taken me hours, took not even and hour.What a…read moredifference in the yard!!!!! Thank you very much. Kelly Lindeman

STOP!!!!! you've reached the RIGHT place. My entire move was smooth, from the booking, to the…read morecustomer service, the communication, etc. Jahi is a professional. He took the time to answer every question I had, and quoted me a price which he upheld even after I had changes to make. The two men Jo and Kyle exceeded my expectations and got the job done on the day of my move! They unloaded my packed, 17' Uhaul and carried the items UP TWO FLIGHTS of stairs in 1hr 10min flat. I couldn't ask for a smoother transition and i definitely recommend them for your movie needs!