I sent a review for Erin at the Clinton Md location. Erin appear to be a helpful employee there. He…read morecontinue to ask me to send a review. I sent a review based on the communication with her. I needed my things moved from one unit to another unit. Someone was going to charge me this ridiculous price. Erin found out and ask me how much. I provided the price and she said her and her brother could move me. Long store short she took my money and never completed the job. I reached out to Public Storage and because she/he did it on their day off it was nothing they could do. Writing this so you will not end up like me. She presents herself as a male which i thought she was but they are a female. I paid for a truck that she tried to get me to pay more. Not sure what she did afterwards. I paid her and her brother without completing the job. Beware

Do not utilize this facility or company. They are untrustworthy. I am missing thousands of dollars…read moreof items, and the property manager at the Clinton location (Blindine) has not taken any action to assist. When I asked about missing items, she stated when things are "abandoned," we put them in the trash. But I never mentioned abandoning items. Are you telling me this company does not attempt to locate the rightful owners? (RED FLAG) Blindine immediately went on the defense when asked about my goods. The more I talked with her, the more she seemed suspicious. I followed Public Storage's outlined resolution for stolen goods; I filed the police report. They have done nothing but go through the motions. I contacted the district manager (Fred Johnson) after several calls and complaints to customer service, he returned my calls. He was polite, but I feel never vested in watching the cameras and gathering information on my loss. This facility is not fully monitored, and Mr. Johnson reported he couldn't find any footage. I requested they contact the renters on the floor that accessed the facility on the day of the loss around that time frame to ask for assistance. He reported that two renters accessed the floor on said day, and staff doing regular floor sweeps ... you make it make sense! It's been nearly a month, and Mr. Johnson has not followed up on my claim. Bottoms line! If it's important, keep it in your possession. Do not feel your stuff is secured based on the area, a gate, and janky cameras. This company is not committed to resolving theft because they profit from other people's property. The cameras are limited and useless. The security gate is constantly malfunctioning. Their app technology is so antiquated that their IT department cannot fix issues. No restrooms are available onsite without a key; good luck finding someone to open the door for you. There are never any moving resources conveniently available to renters. All hand trucks must be exchanged for your license in the main building; staff gives an attitude if they have to get up to open the connecting door to the facility. So they try to make you walk around half the building to access the elevators. Lastly, after months of renting, they will up your contracted monthly fee.

They are great love the location not to far from my daughter's house that's why I picked them the…read morelady that works there was very nice and polite and helpful with everything

I must say that the GM at the CubeSmart in Clinton, Md named "Mrs. CJ", customer service is second…read moreto none. It's just unmatched! I was completely impressed with Her professionalism & Her ability to handle multiple things and customers at one time. The ambiance at this location is always inviting & comfortable when she is there... Where have you been Mrs. CJ??? The world needs more of Her!!!! CubeSmart is Lucky to have such a dedicated & exceptional employee!!!!

This is the second time I have to transfer my unit Cube Smart keeps going up on the rental fees, in…read morestarted at in June of last year June paying $250 a month for the large unit they went up to $300 in a few months, so I downsized to a smaller unit paying $150 a month three months later they went up to $199 a month so I just downsized again this weekend! This place is a rip off and this should be illegal! I will be looking into moving before they go up again! Ugh They don't care about customers all they care about is raising the damn rent.

The manager is the absolute worst and has a terrible attitude. She clocks in hours after she's…read moresupposed to have the main office open. We've asked her many times to change our billing date to either the beginning, middle, or end of the month, and she refuses to assist us with this. Our billing date this year was Christmas Eve (12/25/24) and she called, threatening to lock us out of our unit. We assured her we will have it paid by the first - like we have done every month for the past 2 years. The bill was paid 01/01/25 and her argument was "nobody was working that day, so there was no one here to take the lock off." She presumptively had us locked out of our unit. We arrived at 1030 on 01/02/25 and she still wasn't on site. When we confronted her about this issue, she was rude, petty & and argumentative. Then she took 20 minutes to walk down and unlock our unit. Next time, I'm bringing bolt counters and leaving the cut lock right on her desk.

I was moving out of a larger unit into a smaller unit and was told that I would get credit for…read morereturning the lock once I moved out. I WAS NOT TOLD that I had to use my old lock and not open the new lock in order to receive credit! I'm stuck with an extra lock that I have no use for! I am VERY angry and do not appreciate the lack of miscommunication!! Their response was that it's in the policy; however I did not read that part of the policy because of what I was told by public storage employee!!

Wonderful experience. Customer service was great and informative. Highly recommendedread more

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.