CJ was a great help and made things clear when some information during my online set up did not get…read moredisclosed.

This is the second time I have to transfer my unit Cube Smart keeps going up on the rental fees, in…read morestarted at in June of last year June paying $250 a month for the large unit they went up to $300 in a few months, so I downsized to a smaller unit paying $150 a month three months later they went up to $199 a month so I just downsized again this weekend! This place is a rip off and this should be illegal! I will be looking into moving before they go up again! Ugh They don't care about customers all they care about is raising the damn rent.

Elevators were barely operational on 2 separate visits. Snow was not cleared by entry door…read moreadequately. Bathrooms are always locked. No one is ever onsite to assist.

the worst customer service ever never returns calls…read more lied about my account proven by his co workers and supervisor I'll never ever ever rent from PS again rent goes up every 3 months without notice thecDM of this location is rude no customer support at all

Best storage I've been too. Robin is the best, she is very nice and would help you the best she can.read more

It's clean, cool, and convenient. In the DC area you can't find all three conditions in one place,…read moreespecially during our hothouse summers.

What a crock! My husband and I went to this location, told them we wanted to store 2 motorcycles…read morefor the winter, looked at the various size units, then rented a 10 x 10. We were told to bring the registration, title and proof of insurance on the bikes when we brought them in. We brought the motorcycles with all the paperwork to store them at which point we were told since I rented the unit only my motorcycle could be stored in it - my husband had to rent a second unit as i am not on his title. that is there POLICY. I wanted to raise the matter above the Sunday fill-in guys head which fell on deaf ears. Big time BAIT AND SWITCH! We inked a deal with them understanding they were working in good faith. They only thing they really care about is being able to liquidate everything in your unit should you not pay. Never ever will I use this storage facility no matter how nice and clean (it is) and DO NOT recommend anyone try to store vehicles with them. FOLLOW UP - Dave at presumably the home office called to discuss my experience, promised he would provide a refund of the charges we encountered. 3 weeks later that refund remains missing, go figure.

I've used this storage business twice and have been very pleased both times. It feels safe, it's…read moreclean, and they offer a very nice first month discount. The employees are helpful and polite.

This is a horrible storage unit. I've had this unit for a little over a year and no one ever…read morecommunicated to me that I needed to purchase a new lock after getting my unit out of foreclosure status. I opened my unit to a MESS, which is not how I left my belongings. Someone had been LIVING in my storage unit, and there were mouse feces everywhere. Luckily I was able to collect most of my valuable possessions however to know that someone was able to access my unit and live there is truly disheartening. Management needs to do better checks and better communication with customers about their units.

Great customer service and for a very cheap price. I love the fact they have a referral program…read morethat gets your friends/family $25 off if they refer you.

Great customer service and a great price. Rozanne addressed all of my concerns and more. They also…read morehave a really convenient loading dock.

My experience with the manager Miss Roseanne basically restored my faith in this country, as my…read moreweek reflected 5 and 1/2 hour disappointment from Verizon and other provider's lack of customer service involved in the moving process. Roseanne exhibits an I care attitude of which nearly brought me to tear's, she resolved a serious burden with truck rental while professionally processing the leasing agreement highlighting all conditions as well, walking the property and reflecting confidence and security proudly insuring we're safe. It's the end of the month, too.. My husband and I were very stressed upon our arrival, I can honestly say she brought joy to a very difficult day, and extraneous week. Thank you so much, Roseanne, you're the perfect exemplary manager. It gives me such pleasure to have met you, and truly greatful for your patience and out of the box kindness. Megan and Chris Koerner

This business has gone done since we first came here…read more There is always something broken. The one door was broken about two months ago. This week I noticed the other door broken. Today we arrived the power was turned off the working door. A man was trying to manually open the door with trouble. You would think if you're going to raise prices by $70 a month you would have no broken stuff.

Best decision I've made with storage rental. I was given information about sizes available, prices…read moreand insurance and point of contact at the location. I felt comfortable in making the decision to rent with Storage Mart and I secured the space. During the day of move in, the facility staff practiced MD retail covid-19 practices and I was provided a contract, then it was all explained to me. I signed the contract and started moving in. The facility has 24 hour surveillance, keypad and gate at entry and exit, lighting and climate control at the storage unit, and Space to unload and pickup. There's also ample moving supplies for purchase. I'm completely satisfied with my decision to work with Storage Mart!

This is a great company that does a great job. They were recommended by our realtor when we bought…read morea new place in Cleveland Park, DC. We had a lot going on so we needed a company that could completely pack and move us with as little hassle as possible. They came to our old place and reviewed and inventoried every item. We have a lot of art and a particularly unique glass table. They gave us a quote that was significantly higher than any of the other movers, but we chose them for several reasons. 1. The actually came out to understand what they were moving 2. They explained how they would handle the art and glass table 3. They stated that all their workers we salaried employees with no day laborers 4. It turned out that the guy who came out had gone to school with my daughter so we made a nice connection The day before the move they came out and did all the packing. We were impressed by the efficiency of the team, their speed and their unity. The day of the move they showed up on time and got to work. Again very efficient and effective. They packed everything in about 3 hours. We we got to the new place they again were super efficient. Even though I paid a ton of money, I ended up giving each mover a $20 tip. According to them, although they are employed by the company they don't get a ton of benefits and they wish they got higher wages. Still the fact that most of them had been with the company several years and that the got along well tells me they were being treated well. As we unpack we are finding out just how much paper they used to pack everything. This meant that nothing broke, but it also means I have a landfill worth of paper to throw away (recycle). Bottom line was that it was a great experience. The reason I did not give them the 5 stars is cost. Ultimately I don't regret it and will definitely come back to them for any future moves, but hopefully I will be able to negotiate a little better in the future.

Great move today! Thank you! 5 Stars! Hard work, fast, nothing scratched or broken and so helpful…read moreand polite!