My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

I cannot say enough about Manager Laurie at Public Storage in Bowie. From the moment I interacted…read morewith her, it was immediately clear that she is the kind of professional who goes above and beyond not simply meeting customer expectations, but consistently exceeding them. During my move-in, I experienced an extremely stressful situation when the movers handling my belongings began damaging my furniture. What could have easily become an even more frustrating and upsetting experience was met by Manager Laurie with an extraordinary level of professionalism, calm, and genuine compassion. She became a reassuring and calming presence for both my daughter and me during a very difficult moment. What impressed me most was the impact of her presence. Her professionalism, composure, and willingness to step in seemed to immediately influence the atmosphere and caused the movers to adjust their posture and conduct themselves in a much more professional manner. That speaks volumes about the level of respect and leadership she naturally commands. Manager Laurie demonstrated kindness, thoughtfulness, professionalism, and exceptional customer service when we needed it most. Sometimes, the greatest measure of someone's professionalism is not how they handle an ordinary day, but how they show up when a customer is having a difficult one. Laurie showed up and she made a difference. My daughter and I are forever grateful for her kindness and for the way she cared enough to step in and help. Public Storage is fortunate to have someone like Laurie representing the company and serving its customers. I will always recommend this Public Storage location to my friends and family because I love them dearly, and I know they will be taken care of here. Having confidence that someone will treat the people you care about with respect, patience, and genuine care is invaluable. Thank you, Laurie! Your professionalism and kindness will not be forgotten. You are truly an asset to Public Storage and an exceptional example of what outstanding customer service should look like.

Laurie was absolutely amazing and went above and beyond to help us during a really stressful move…read more We had a terrible experience with our movers, and Laurie stepped in and helped us pack up our unit and get everything organized. She was incredibly kind, patient, and genuinely wanted to make sure we were taken care of. What really stood out was how generous she was--she even offered to store some of our belongings in her own space while we figured everything out. That level of kindness and willingness to help is something you don't come across every day. Laurie made an otherwise frustrating situation so much easier, and we are incredibly grateful for her. She is not only great at what she does, but she is also just an amazing person. If you have the opportunity to work with Laurie, definitely do it! We couldn't recommend her enough!

Great experience. Easy online information. Customer service is like no other. Lorraine was…read moreawesome!!! She was happy to help, answer questions patiently and went above and beyond. Lorraine provided best customer service. Unit was clean, not issues moving in. Worth the money. Recommend the location at 14211 Gallant Fox Lane Bowie Md.

This facility is beyond clean with excellent ventilation. Lorraine and Fred provided exceptional…read morecustomer care and assured me that my belongings and personal cherished items I was storing were in great hands and securely protected. Thank you Lorraine and Fred.

Not much to say honestly, just wanted people to know this is pretty much a pickup location only…read morethat is inside of the Home Depot...meaning to not go there without making a reservation online...

From the owner: Save Up To 20% When You Reserve Online Today!read more

I have rented with public storage many times but this will be my last. In the past I had no problem…read morewith rent amounts and i often needed a unit for a year or more. this location raised my unit rent by $100!!!! with less than a month notice. I will definitely be telling friends and family to go elsewhere and personally, I will never consider them again

I have drive up unit that I am very happy with. The area is always maintained and secured :read more