Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

Great experience. Easy online information. Customer service is like no other. Lorraine was…read moreawesome!!! She was happy to help, answer questions patiently and went above and beyond. Lorraine provided best customer service. Unit was clean, not issues moving in. Worth the money. Recommend the location at 14211 Gallant Fox Lane Bowie Md.

This facility is beyond clean with excellent ventilation. Lorraine and Fred provided exceptional…read morecustomer care and assured me that my belongings and personal cherished items I was storing were in great hands and securely protected. Thank you Lorraine and Fred.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

After moving into a new home I just didn't know what to do with the boxes that contained nicknacks…read morebut didn't want to get rid of them just yet. I went to ex storage and was able to get a unit immediately which removed a lot of stress. This facility is clean, convenient, and Alicia and Jessie were friendly and helpful. After explaining my needs, Alicia readily showed me a unit that was perfect for me. Access to the facility is also easy and secure and available during sensible hours 7 days a week. It's great!

Exceptionally clean common areas (hallway, restroom, and office), prompt snow and ice removal; and…read moreno evidence of rodents or roaches in my units at this facility for ten years!

I just began storage. Already I have been overcharged. Customer service is no help, representative…read more(Lucky) transferred the call to voicemail vs assisting with the issues. No one answers at the actual 1010 Bowie location when attempting to call, option 4 to speak with location manager is not an option. Avoid if possible.

I find the facility to be easily accessible, clean, and convenient. however, the prices fluctuate…read moreafter the initial online discount, and potentially double. Thus, resulting in a customer having to play the move out, move in, and move out challenge of constantly chasing the discounted rate. or, suffering with your storage unit costing you double the initial rate. The service desk on site or customer service on site is not the best. You will have to do your research and inquire with the service desk on site or you will risk having all the details. And, the on-site office never responds to phone calls.

I have rented with public storage many times but this will be my last. In the past I had no problem…read morewith rent amounts and i often needed a unit for a year or more. this location raised my unit rent by $100!!!! with less than a month notice. I will definitely be telling friends and family to go elsewhere and personally, I will never consider them again

I have drive up unit that I am very happy with. The area is always maintained and secured :read more

Laurie was of great help. the facility was nice and clean, friendly staff and easy access to the…read moreunits. the facility is very secure and I would recommend the facility to anyone looking for storage options.

Brand New Facility. PM's Laurie and Kristy are awesome. Absolute great customer service. Property…read moreis very clean and climate-controlled. Highly recommend.

ezStorage reached out to me about my review and ended up getting rid of my rent raise for next…read moremonth. I still do not like the policy about having to move to an identical unit to get the drastically cheaper rate but I do appreciate them reaching out to try and rectify the problem.

Update: I finally was able to file an insurance claim but got nowhere near the amount I was…read morethinking!! Beyond upset because the money won't even help me get one sofa. I did eventually move out of this unit because in the year and a half I was there my rent went up 3 times. I'm sure they wanted to get their money back for having to pay the insurance claim. If I'm ever in the area I'll definitely be moving my stuff into another storage unit. Original: We moved our stuff into this unit in November, within 5 months our rent went up $25. Last month we went to check on our stuff and pull a few belongings out to find out, our climate controlled unit, had a leak. See photos of damage done to my belongings. I went to the front desk and explained my unit had a leak, they went up and took pictures and explained how they had no clue how that happened. Above my unit it looks like they were working on their sprinkler system, or whatever, and there is so much dirt from the ceiling from them drilling into it all over my stuff. I had the owner I believe, his name was Dave, to apologize for the damage. I told him I am only worried about my mattress which had a white sheet draped over it and as you can see from picture the white sheet is completely stained. I can only imagine how far it went into the mattress. He explained he would like me to remove my belongings in order to get to the mattress and really make sure it had damage to it. What?!? The pictures show you the damage! I finally stopped replying to his persistent phone calls about moving my stuff out of the unit into another unit. HUGE INCONVENIENCE!!! Not to mention I have big furniture and would have to find a way to have people help when my boyfriend is a truck driver and is constantly on the road. They are acting as if this is my fault. To make things even better, I'm paying for insurance through the company monthly. When I called the storage unit today the man working there explained to me I can't put a claim in because Dave said I have to move my things and Dave is his boss so there is nothing he can do.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

We had a great experience with the Here and Now team. They were very careful and efficient. I…read moreappreciated how well they were able to disassemble and reassemble furniture, including bed frames, big chairs etc. Thank you!

What a great crew. Friendly, hard working. Moving is stressful enough but the Here and Now guys…read morereally made things easy. Highly recommend them. Wouldn't hesitate to hire them again.