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Penske

3.0 (1 review)
Closed • 7:00 am - 8:00 pm

Services - Penske

Truck rental

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9 years ago

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SecureSpace Self Storage Lanham - SecureSpace Self Storage in Lanham, MD.

SecureSpace Self Storage Lanham

(7 reviews)

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

ezStorage

ezStorage

(9 reviews)

ezStorage reached out to me about my review and ended up getting rid of my rent raise for next…read moremonth. I still do not like the policy about having to move to an identical unit to get the drastically cheaper rate but I do appreciate them reaching out to try and rectify the problem.

Update: I finally was able to file an insurance claim but got nowhere near the amount I was…read morethinking!! Beyond upset because the money won't even help me get one sofa. I did eventually move out of this unit because in the year and a half I was there my rent went up 3 times. I'm sure they wanted to get their money back for having to pay the insurance claim. If I'm ever in the area I'll definitely be moving my stuff into another storage unit. Original: We moved our stuff into this unit in November, within 5 months our rent went up $25. Last month we went to check on our stuff and pull a few belongings out to find out, our climate controlled unit, had a leak. See photos of damage done to my belongings. I went to the front desk and explained my unit had a leak, they went up and took pictures and explained how they had no clue how that happened. Above my unit it looks like they were working on their sprinkler system, or whatever, and there is so much dirt from the ceiling from them drilling into it all over my stuff. I had the owner I believe, his name was Dave, to apologize for the damage. I told him I am only worried about my mattress which had a white sheet draped over it and as you can see from picture the white sheet is completely stained. I can only imagine how far it went into the mattress. He explained he would like me to remove my belongings in order to get to the mattress and really make sure it had damage to it. What?!? The pictures show you the damage! I finally stopped replying to his persistent phone calls about moving my stuff out of the unit into another unit. HUGE INCONVENIENCE!!! Not to mention I have big furniture and would have to find a way to have people help when my boyfriend is a truck driver and is constantly on the road. They are acting as if this is my fault. To make things even better, I'm paying for insurance through the company monthly. When I called the storage unit today the man working there explained to me I can't put a claim in because Dave said I have to move my things and Dave is his boss so there is nothing he can do.

Bookstore Movers - Another year taking the top prize!

Bookstore Movers

(812 reviews)

Dupont Circle, Downtown

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

Penske - truck_rental - Updated May 2026

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