Met Joe who maintains the facility very clean and he was incredibly friendly. The building has…read morealways presented clean, carpet upstairs is well maintained. honestly, the staff has been extremely friendly. my only complaint is with the company in general. They just increased their prices and you must be tone deaf to think this is a good thing at this moment in time in the US .

Ever since my Mom passed away, I had tremendous assistance in putting Mom's things in storage. The…read morestaff also has been helpful with other details. Definitely recommend this team and facility.

Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and…read moreaccommodating to requested services. She is the reason I will continue to utilize U-Store for my storage needs while here in the DMW.

The people who work here as well as the management is unprofessional. You sign a contact yet they…read moreraise your rate constantly. Forget requesting a bill due date change, they won't honor it no matter how long you've been with them...smh. Management is nom existence.

I had a pretty simple lease for a month. I was moving to the area and instead of paying a moving…read morecompany $3k to move all of my stuff, I rented out a unit for less than $40 total, made weekly trips to fill up the storage unit, then closed out my account a couple of days before I would have been charged for the second month of rent. On my apartment move-in date, I hired a moving company for less than $1k to move my items from my storage unit to my new apartment. I saved quite a bit of money utilizing Self Storage Plus. Yvonne was very helpful throughout the process. She was very clear on the hours that the office and storage unit were open, what not to store in the unit, how to contact the office, and how to properly close out my storage account. On the day I moved out of my storage unit, I called her from the wall phone button near my storage unit, and she said she'd inspect it soon. A couple of hours later I received the receipt confirming that I've successfully moved out and ended my lease. Even though I was only there for a month, I didn't have any issues and all interactions were respectful and professional.

Yvonne continues to provide the best customer service and we appreciate her dearly. Amazing…read morecustomer service, extremely knowledgeable, and we will stay at this location as long as Yvonne remains here to be our point of contact. Thank you!

Unfortunately...Artys showed extreme unprofessionalism by dumping my mattresses in the middle of…read morethe street and leaving my couch in the middle of the complex (when he was supposed to dispose of it at the County dump). He cancelled my appointment on Saturday and was late on Sunday. Had the smallest truck money could afford and broke the gate to the building. Maintenance from my old residence called me and I have to pay for the damage they did and the mess he left behind. I do not recommend this business at all and am embarrassed that I didn't do better due diligence. Shop somewhere else and get peace of mind.

Are you looking for a smooth moving day? Then BAAK Trucking is the way to go!…read more I messaged Artys through Yelp when I was requesting quotes for movers. Artys quoted a very reasonable hourly rate and asked for a list of items that needed to be moved. He allows you to provide the truck (U-Haul) or will rent one for you at an additional cost. The confirmation came through Yelp and we communicated through Yelp and via text. Artys called before arrival and oh man-- never have I ever seen two people move boxes that quickly and efficiently into a truck and out of a truck! Artys and his worker were thorough, considerate of others in both my apartment complexes, masked up, and communicative about their next steps. There were zero damages to any of my boxes or my furniture and they handled the fragile boxes with incredible care and patience. Thank you to Artys/BAAK Trucking for making moving day less stressful!

If you're a college student, look elsewhere for storage. The employees are hard to find on…read moreproperty and will say one thing then do another, especially on move out date.

They did a great job and made my move easy and simple. I will definitely use them again. I wish I…read morebought my moving boxes from them too.

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

I used AT Moving Services about a month ago for my move. It's unfortunate that I have to leave this…read morereview but I feel like I need to share my experience. I moved from one apartment building to another that was located 1 mile apart from each other. I had to reserve the freight elevator at both apartment buildings for my move. We planned for 8am, as I had the elevators at both locations rented from 8am-12pm, as other tenants had the elevators reserved after me. I tryto give the benefit of the doubt, but by 9:15am I tried to call, and then finally messaged through yelp to get ahold of Alex, the owner. He stated that they would be there by 9:45am. Okay... that's fine as it still gives us 2 hours to move but this was just the beginning. At 10:10am I receive a message from one of AT Moving Services employees stating that he would arrive in 1-2 hours! That pushes the original time back to 11am-12pm! This is when it became an issue as they were originally supposed to be there around 8am, and we are now pushing it 3-4 hours past the original time. I was told they were having issues with their truck, and they kept trying to fix it and couldn't solve the unidentifiable issue, even though the truck was fine the day before. It didn't sound too promising. The two movers showed up at 11:45am, leaving 15 minutes of my 4 hour reservation window to utilize the elevators at my building. Though I wasn't too happy, the movers were finally there. And issues continued to arise. They removed the cushions from my expensive white couch and were dragging them on the floor to carry them out to their van. I had 2 boxes that were clearly marked "FRAGILE" on all sides, but they both became crushed, breaking some glassware. My white TV stand was moved by standing it up on their red moving dolly, leaving scratches and red paint on the sides. My white drawer units were slid on concrete causing the wood to splinter. Also blankets were not used for items such as my TV! It was just placed standing up in the back of their van (see photo). I cannot recommend AT Moving Services when it comes to moving from one residence to another. There was a lack of care with my items, and wouldn't want anyone else to go through that. I feel as if there should be more customer focus. I still paid the original quoted price, and tipped the movers. UPDATE: Owner states they never did this move and referred me to another company, which is not true. This move took place on March 20, 2021. I have uploaded screenshots of our messages. There was no mention of utilizing another company, and the 2 movers were representing AT Moving Services.

This is the company that you want moving anything. Very professional, veteran owned and honest. AT…read moreis a great company and I would use them again. Highly recommended!

It was easy to call, tell what I needed removed and schedule with John to come with his team the…read morenext day. They showed up when scheduled (2 hour window and 10 minute heads up) and were in and out quickly. I appreciated the care they used with regard to the walls and banisters on the stairs as they were carrying things out. Pricing was the best I encountered after calling about 6 different companies. I would 100% use them again!

John and his crew were incredibly responsive and able to fit us in the day after we called. The men…read morewere professional and hardworking; going above and beyond. This is the only junk removal company we will be using from now on! Extremely reasonable pricing.