I cannot believe what I just witnessed. I signed a month-to-month lease 4 months ago for a small unit with a monthly fee of $34. I just got an email stating that my monthly rate is increasing to $52 dollars per month starting in 30 days. That's over a 50% increase now that my belongings are in the unit, it's absurd and should be illegal. I chatted with Customer Service and they just keep quoting section 2.2 of the contract, which says they can change prices. No matter how you cut it, it's predatory marketing, aimed at getting someone into a unit and trapping them with a higher price and then auctioning off their stuff on Bravo when they can't pay the new fees. Better Business Bureau, here I come, this is a despicable business practice, shame on these guys. read more

the unit was much smaller than described and I was told the measurements was only estimated. So I paid for a 10 x 10 when it was only 8 1/2 x 9 1/2..... read more

If I could give zero stars I would. There are literal rats dead in the hall ways up to the units. If you don't see a dead rat I promise you will smell it. Although I will admit it is most likely due to the manager being a paraplegic member of our society, but this is not a reason to harbor deadly diseases from dead rats all over the facility. Never the less this place has not been cleaned or serviced in a long time. For the money I would suggest looking into more viable options. This facility has major hygiene issues to resolve before I ever consider leaving something in that environment. read more

I am solely leaving a 5 star review because of one person at this particular establishment, and that is the Manger Kevin!! He was very helpful when it came time for me to close out my unit rental. He was patient, responsive and prompt. Made me feel like I was his only customer. I appreciate his assistance and when I decide rent another unit I will call to make sure he's still there. If he moves to another location, I'd follow just to get the same customer service. Thank you again Kevin read more

Kevin was extremely helpful very professional and knowledgable he answered all of my many questions.

I am currently renting a storage space. The location is close to home and the property is always clean. Customer service is great. The rental fee turned out to be a good value for the space. I needed a lot of room. The Property Manager Kevin was very helpful and patient in answering my questions regarding the space, the prices and the facility. He also made sure my unit was clean and that my locked worked before I moved my things in. I really appreciated that. read more

Never seems to be open even during listed hours. Waiting around for an hour to get into storage. First month was not $1. Playing will-someone-be-in-the-office roulette hoping to get a cart to move my furniture. If I hadn't already put all my stuff in, I would bail and get a different place. Thankfully we will only be here a couple months. Go somewhere else. read more

Where to I begin with how crappy this storage unit is? Customer service? Zero stars. A bunch of unpleasant staff who greet you with a stern "can I help you." No smile, no pleasantry at all. Cleanliness is zero stars. The place is filthy. The key pads hadn't been cleaned in months. I cleaned the top half and then went to show the manager who assured me they'd clean all the keypads but they never did. Broken keypad- the door nearest my storage unit has an inoperable keypad. I've complained multiple times both directly to the staff and on social media but it's still broken. Broken garage door is also a problem. The one closest to my unit has never worked. I asked and they said it would be fixed. That was two years ago. I thought I was renting a climate controlled storage room. I moved all my stuff in in April 2017. It was a cool day. But the staff assured me it was climate controlled. Stopped by one summer day and the place was a furnace. So I immediately went up and ask them WTF. The dude told me with a straight face that if it's heated it's considered climate controlled. So you get heat in the winter but no AC in the summer. So I moved everything out that was susceptible to heat. Took me hours. Price increases- how many things double in price in three years? Nothing really except my monthly rent. This is an absolute outrage! So I called to complain and they took $25 off a month. Avoid this place like the plague if you want friendly staff, a clean place, or reasonable price increases. read more

Public Storage - This dried spit has been there for years. - Self Storage Near Me - Hyattsville, Maryland

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When it comes to customer service, the two guys who are forever just sitting there, never friendly, never greeting, are horrible. They need to be replaced by anyone with a heartbeat. If you're not a short skirt, they don't even look your way. Aside from their awfulness, this location is usually quiet and much cleaner than others read more

Khadijah was super friendly and made our experience an easy one. She expertly helped us to pick the appropriately-sized locker size and location, and provided the rationale and explanations behind her recommendations. She helped to direct us to our locker, and demonstrated how to unlock/lock the locker as well as guided us around the building to show us different points of access and entry. She was very professional and super friendly! read more

Typical come in on a low price then they hike the price up in 3 months for no reason other than that we now got you, sucker. Disgusting industry-wide practice. Way overpriced in MD. 71 Bucks for a 5'x 5' and that's with my own renter's insurance saving me from another, what, 15 Dollars a month for their mandatory BS insurance. Total rip-off, the self-storage business. That's why there's one every 2 blocks now... read more

This has been the worse experience here. When your car gets broken into while you are in your storage unit!!! Then to know it's NOT the first, second, or third time it's happened on their property with a coded gate! read more

Newish PS facility with ok staff and relatively good prices for DC. However they need to do better this summer with rodent control. Mice are racing around in mid-day, leaving their traces on our stuff. read more

LaShawn the property manager was great. She recommended the best option based on my current needs. I recommend this location. The service has improved tremendously since becoming Public Sorage. I highly recommend Public Storage. read more

Public Storage - Self Storage Near Me - Hyattsville, Maryland

In the midst of a very large and stressful move, finding this Public Storage location was a tremendous relief to say the very least. From my initial online reservation all the way through move in day, the process was seamless, and it primarily was because of the outstanding level of service and care given to me by Denna. Her level of professionalism is superior, her demeanor, very friendly, and her level of patience and understanding as I was making decisions about the size unit I wanted to rent, was so much appreciated. In addition, the facility is very well kept, extremely clean, and very secure. For peace of mind, deciding to rent here was the best decision I'd made throughout all my move planning. Thank you for making the last part of my move stress free! read more

LaShawn was extremely helpful in getting me set up with my storage unit. The property is clean and reasonably priced. It was also really easy to reserve the unit online. It's location makes it extremely convenient for me as well! read more

Dante was great! He was very courteous, friendly, and very helpful.

I have to reiterate what everybody else says -- LaShawn was great. She helped us find the right unit for our needs without trying to upsell us into something we didn't want. The facility is also very clean, and the units are reasonably priced, especially compared to the units that are closer to downtown DC. Highly recommend. read more

When I walked in this public storage location hoth customer representstives smiled and gave me a professional welcome. Additionally, the representative who assisted me, Lashawn gave some helpful recommendations for my move. The prices were also. reasonable then the surrounding storage facilities. I have had an overall positive experience here and would recommend my friends and family to come to this location. - M. Crane read more

Great Service. Rae helped me with viewing a potential unit, and three days later, I went in to rent the unit. Rae was very courteous, professional, and patient. The process was very easy and and they explained everything in detail. I would recommend this location, as the staff is great. Thank you! read more

The staff at Public Storage on Tuxedo Road are the best. They respond promptly to both phone calls and texts. They explain everything very clearly. They're very cooperative in meeting complicated requests. (I was trying to let the movers in to pick stuff up while I was out of the country.) The facility itself is spotlessly clean. It's not near my home, but our movers (Great Scott--who are also great) recommended them as near to their own offices. It was kind of hard to find, but it was definitely worth it. I felt completely confident that all of our stuff was in good hands and a safe place. read more

Rae has been phenomenal. Always helpful and efficient and polite!!! Great hire and a true asset to the company! I recommend this location!

Denna explained everything about the rental and answered all of my questions and top it all off she showed me more offers to help me find the perfect unit for my items. read more

These guys are great. We have been using them for years now and the good service and attention to detail have always been consistent. LaShawn (manger) is always on hand to answer any questions. You also cant beat the price of this place considering it's so close to the city. I highly recommend this facility. read more

Leigha is a real gem. It is because of her service that I rate Public Storage on Tuxedo Road the best. She is extremely helpful and very courteous. She explained everything very clearly. She's very cooperative in meeting complicated requests. I feel completely confident that all our stuff is in good hands and a safe place. The facility is very clean and the units are reasonably priced. I loved the fact they have 24hr surveillance and key code entry. Thank you Leigha for all you do!!! read more

Same here as the other positive comments about LaShawn!!! She was fabulous, helpful, cheerful ... I could go on, but expect you get the picture. She is an asset to Public Storage!! read more

We have rented 3 units at this facility and, getting the best price possible by booking online ahead of time, have been very happy with the facility. All the staff, especially Kenny, who is there most of the time at the front desk, is very helpful and polite. It's generally very clean and has good security. Would definitely recommend it, especially for the excellent customer service. read more

The Tuxedo Rd's staff was welcoming and helpful. That location costs less than others closer to my home. All good except for one curious glitch: I initially signed up for autopay with my debit card, until my bank caught suspicious charges at a vendor "coincidentally" close to this Public Storage facility. I've used other means to pay since then. read more

With the hectic day I was having it was refreshing to know at least one thing was going as planned. From the initial phone call I received as a follow-up to a online request for a unit Ms. Ramona was a absolute joy to arriving on the property and being greeted with a smile and excellent customer service she was attentive to all my needs, explained the process thoroughly and even helped with a few last minutes items I needed from boxes to mattress covers. The unit was reasonably priced and you had full use of dollies and even a area to unload your truck for a easier move which worked out great for me because my unit wasn't far from the unloading area. The unit was clean and temperature controlled and I loved the fact they have 24hr surveillance and key code entry. Even received a follow-up call to insure I had everything I needed and if the unit was to my liking. You guys have a Real Gem in Ms. Ramona and if I ever need another unit or know anyone looking I'll be sure to direct them this location read more

Nice facility and very clean. Kenny was super helpful getting me acquainted with the place and got my rental squared away quickly.