After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

These guys are great. We have been using them for years now and the good service and attention to…read moredetail have always been consistent. LaShawn (manger) is always on hand to answer any questions. You also cant beat the price of this place considering it's so close to the city. I highly recommend this facility.

I cannot believe what I just witnessed. I signed a month-to-month lease 4 months ago for a small…read moreunit with a monthly fee of $34. I just got an email stating that my monthly rate is increasing to $52 dollars per month starting in 30 days. That's over a 50% increase now that my belongings are in the unit, it's absurd and should be illegal. I chatted with Customer Service and they just keep quoting section 2.2 of the contract, which says they can change prices. No matter how you cut it, it's predatory marketing, aimed at getting someone into a unit and trapping them with a higher price and then auctioning off their stuff on Bravo when they can't pay the new fees. Better Business Bureau, here I come, this is a despicable business practice, shame on these guys.

Conveniently located about 2 blocks east off the Eastern Ave exit on DC 295. This storage facility…read moreis great for residential/business use. ShaRon and Kevin gave great service fulfilling my business storage needs. The facility has access from 6 am - 10 pm with a parking lot pin code access in and out that can large trucks to move things in and out with ease.

Eastern Ave location is better. Manager Donald is always…read morepolite professional and keeps up this place. My experience has been stress free.

3005 Kenilworh Ave public storage have great customer service. Denna at this location does a really…read moregreat job while be professional. She showed me the storage space that I rented and explain all neccessary information. Much appreciated and thankful.

If I could give this place less than one star I would. I cannot even begin to write what a bad…read moreexperience we had here. We've had our stuff in here for a year, and when we were moving into our new house we went to retrieve our belongings. The unit was disgusting. Full of dirt and dust and trash which had somehow gotten under the door (this is an inside unit by the way). And then: everything was covered in mouse poop. COVERED. All of our furniture had nests in it. We found multiple dead mice amongst our stuff. It was horrifying. Clearly we couldn't take a lot of the stuff, so I called the manager who basically said it wasn't their problem. She then told me it would be $350 removal fee for anything left. I said fine. Then three days later all of a sudden it was $500. We will never be using public storage again and ABSOLUTELY would not go near this location again. Thanks for costing me thousands of dollars worth of stuff.

I was having a really bad week and was not in the best of moods when I came in to this location but…read morethe kindness and professionalism that Jonae Tilman showed me was outstanding. I had to apologize for my dismissive behavior towards her. She is an absolute angel!!!

When it was time for me to remove my items from the unit I found out that my unit had been invaded…read morewith mice. Mouse fecal matter and urine was on a good part of my things that had to be thrown away. CubeSmart has mandatory storage insurance that's added on to your bill from their selected insurance company but they don't tell you that it does not cover rodent damage. I also had some water damage of my items from the ceiling of the unit, which was covered by their insurance thank God! There was also damage to the bottom of the door that leads to my unit that makes it easy for rodents to enter that was never repaired. This location never returned any of my calls after I tried to reach out to them and closed my account before my month was ended. When I filled a Better Business Bureau complaint I found out that they had hundreds of complaints to this location already placed. I only received a response from them after I filed a complaint with the State of Maryland Attorney General's Office. I rate them a D- because of the list I endured and the continued suffering I caused from bringing mice in my new house from some of the items. Get rid of your rodent problem and fix any door damages that leads to the unit that makes it easy for mice to get in. As for potential customers beware!

PRICE GOUGING! The facility is nice and they have great prices, BUT, those prices are not…read moreguaranteed. They reserve the right to raise prices as much as they want and when they see fit. All they have to do is provide you with a 30 day notice, as if you could do anything about it. As an example, we rented our storage unit one year ago at a rate of $99. Within 6 months they raised it to $178. Just received a new bill (with no 30 day notice) that they increased it to $206. Such as dishonest approach. I've rented with other extraspace locations such as the one in DC on Taylor Street and never faced this issue. Avoid at all costs so you don't get stuck paying to move your stuff in 6 or 12 months to another location.

The extra storage on Bladensburg Rd, Bladensburg,Md is clean.* Stop putting tape over my lock.!…read moreThey say it's for security,the main office never heard of doing that. They put new tape over the old tape! Lazy. Also, the front office smells like weed,I could have gotten high if I spent any more time there.. The office person was so high when I went in. Hire retired people that know how to be professional.

I have had many moves and thus, many experiences with moving companies. These include corporate…read moremovers and cross state movers. Grasshopper Movers is HANDS DOWN the best moving company I've worked with. Maybe because they are local and small, or maybe because they're just committed to providing the best service possible. EVERY single person I dealt with at Grasshopper has been customer focused and professional. They are clearly a company that is focused on meeting customer needs versus up-selling or lengthening the process. I would have even considered myself a not ideal client in that I contacted Grasshopper last minute and used them for storage far longer than anticipated AND asked for delivery and received it within 2 days of the request (meaning they didn't get to milk more money out of us just because they could.). DC is filled with lots of competition and these folks are just old fashioned in their approach - they have pride in their work. Finally, they also had the best price based on my extensive research (which I do professionally). If only they provided services outside of moving and storage - housekeeping? mobile phone service? Wifi & cable TV? OK, now I jest, but you get my point. Call them and sleep well. (FYI: I rarely write these because I seem to not have time, but I was motivated because of how awesome they all were to me - it's the least I could do.)

Steve Dennis and his crew are the most professional, efficient and courteous movers I have ever…read moreworked with. They moved my daughter in August and just moved me. I'm very qualified to give this review as I've moved a lot. Also very punctual. The communication leading up to the move with Steve was great. Extremely responsive. Use Grasshopper. You'll be glad you did!