I have had my items at this storage unit for over a year and a half…read more When it was time for me to go Jazmine helped me she was one of the most kind hearted people I have ever met she and the other females at this location will go above and beyond to help. When I moved out I didn't have any mice dropping nor have I even seen any bugs, my floor was always quiet I never had to complain. I will always come back to this location if I even need storage.

THIS IS THE WORST storage place ever been there 8 mos my storage went from 240 to 440 per month no…read moreleadership to speak to at all the people there do what they want... Do Not store here! The worst ever..

I'm not a big fan on storage units but this location close to soon for you to finish your business…read more I work late hours which only leaves me 2 hours max before I am to be off the premises and if I'm not I get a letter of reprimand or something else. They need to extend the hours for those of use that get off at 7 or later to at least 11 so that we can get our business done without rush or letter telling us that we stayed over. You get this even if it was by 5 minutes.

Tanesha was the best! She explained absolutely everything pertaining to the storage unit. And she…read moremade sure I understood all the information step by step. I will recommend her and Extra Space to my Family and friends!!

My name is Tiffany and I've had the worst experience with ExtraSpace. I went there today trying to…read moreput stuff in my storage, but they told me that my storage room is locked when I'm not even late enough to have a late fee they inconvenience me and they didn't care I spoke to someone name Marion. I actually spent all morning packing bringing stuff to storage room only for them to tell me I couldn't access my storage.

I would rate it a negative one, if that was possible. This location is managed by someone that…read morefinds it funny to keep calling and asking to speak to my deceased mother. I even have a recording of her and another female giggling as they say my mothers name when they know she died months ago. I do not care if the rent is past due or not, it is almost demonic to sink to that type of low for a dollar. I used to think otherwise of the manager because she has been there forever and seemed like a person with some home training, but once she started intentionally calling and asking to speak to my deceased mother, it's time for corporate to consider restaffing the place with someone mature enough to manage it.

Where you send your things to rott. Raggedy, raccoon urinate…read moreall over my things caught 10 mice no exaggeration. There is no roof inside my unit then on top of that that raise the bill $100. Save time and go down the street.

Deducting another star, as I've just found out they do not prorate their rentals, which sucks…read more Automatic payment for the current month has been made, but I plan to vacate well before the end of the month. Once I've vacated it, they can rent it to someone else, and collect rent on a unit that was already paid for by me. This does not make me happy.

EZ Storage should try a bit more of being easy and customer friendly. The majority of staff are…read morerude and I am a bit tired of the price hikes. At some point in time, you would think there would be a cap on increases but, just like taxes, I can count on paying an increase without fail. Also, I have had issues with seeing bugs in my unit. I have reported this on more than one occasion and have resorted bagging most items to ensure they are not infested. There are other facilities close by so choose wisely!

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

How long will the exit be broken? After a few months, we can now go out the enter gate without…read moregetting out of our car but we still can't exit through the EXIT gate. Sooo inconvenient. Is it because of our zip code?? The county? What's the hold up? Patrons pay for a service. The broken gate takes the service to less than 100%. Let me add that everything else, including Ms. Kai, is perfect!! Just get the gate fixed!! Thank you!!

Over the last couple of years, the manager has changed a few times at this location. By far, Ky…read moreJones has been the best...responsive, professional and kind. I spoke with her by phone more than a week ago and when I visited the store yesterday, she remembered my name and the situation we had discussed. Cube Smart management should take note of this gem that they have!!!! I also like the idea of the free van use!

I had a great experience with Janice & Ron. Janice went out of her way to assist with my rental and…read moremade sure my unit me my needs.

Staff was very friendly and helpful. Terri and Ron were…read moreawesome, they took the time to help us find just the right unit. Great service.

This has been the worst storage experience. I have had mice in my unit that chewed through lots of…read morethings I had stored. I was given the run around by a someone who was a manager but could not continue to help me cause he had taken a position at another location. I have a dead mouse in my unit and was told at the front desk that I needed to call an 800 number. I also inquired about disposing of the destroyed items and was told the dumpster was locked. I am so tired of this run around. I have place traps in my unit. I am tired of trying to get assistance. I had to take the trash with me and dispose of it. I am certainly looking to move to another storage. Also, the keypad needs to be stationary cause it move while trying to use it. it's in need of repair. I am so disappointed and the fee keeps going up. Gotta find a better storage.

Terrible customer service at this location. On several occasions I've gone to the front desk for…read moreassistance, and the door has been locked while the employee is sitting at the front desk. They are either on break or away from the desk.

I had a very good experience with All My Sons. The team was organized, efficient, professional, and…read moreworked hard throughout the move. I also thought the service was a good value for the level of work they provided. What I especially appreciated was that they worked with me to find a solution when my plans changed. At one point, I was considering storing my belongings at their warehouse for less than a week. Rather than simply taking the additional business, they told me it did not make sense to move everything from the original location into warehouse storage for such a short period because it would unnecessarily increase my costs. That advice was one of the reasons I ultimately decided to use PODS instead. My moving needs did change at the last minute, which made the overall move more expensive than I had originally planned, but that was because of the changing logistics, not because they were trying to increase the price. I really appreciated that they were focused on helping me find the most practical and cost-effective solution. I would absolutely recommend them.

***UPDATE: true to their deceptive character they commented sounding very helpful and like they…read morecared only to email me back and send me jumping through more hoops. All for sure. TERRIBLE business. SO mad at myself for not knowing better.*** I guess I should have come to Yelp before booking. Looks like I am not the only one, don't know if that makes me feel better or worse. When I called Karen was awesome and I was so excited for the service. Silly me. I have moved 10 times before this in as many years. This is BY FAR the worst experience I have had. I KNOW how long it takes to move my place. Not only did this take more than TWICE as long with allegedly a whole other person, they brought a fourth unauthorized guy. And still took more than half the time. One guy sat in the truck most of the time, I have pictures, the others didn't start on my kitchen until the end, had to wait for that....later to find out when I went back to the old apartment they hadn't even finished the whole kitchen ...ran over my allotted time at the building I was moving out of, at my cost. And then they ruined my couch. So I paid DOUBLE what I was expecting, which was already more than what was quoted cause I was adding a little buffer, but ended up tipping a whole additional person because I'm not a jerk. The guys were nice but inefficient. Kept saying this is what you get with a higher quality mover, but it was not even a better experience. They were wasteful with the amount of packing supplies they used, never presented or communicated the prices of the materials they were using, which I was told was included anyway but also others I never approved or asked for. Just popped it on me in the end. Oh and then they say "we are going to adjust your time by 15 min you'll see a refund on your card" and two and a half weeks later still waiting for it to even show pending at least. But you better believe the charge was instant. I was debating sharing my feedback but was so mad I finally emailed the company. But no one had even dignified me with not even an automated response, just silence. So I come here to do something I pretty much never do. But that's how annoyed I am. Sorry but would rather recommend. Cheap Movers, way better. I used last move were a thousand times better and a QUARTER of the price. I'm not even cheap but I hate being taken for a fool, and it turned out to be just that. That's what I get what I get for using hourly movers for the first time, never again. A slow work scam, exactly what I was worried about, but like an idiot I bought into the reassurances Karen gave me but they truly let her down. I hope she knows they're having her selling lies.