My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

THIS IS THE WORST storage place ever been there 8 mos my storage went from 240 to 440 per month no…read moreleadership to speak to at all the people there do what they want... Do Not store here! The worst ever..

I'm not a big fan on storage units but this location close to soon for you to finish your business…read more I work late hours which only leaves me 2 hours max before I am to be off the premises and if I'm not I get a letter of reprimand or something else. They need to extend the hours for those of use that get off at 7 or later to at least 11 so that we can get our business done without rush or letter telling us that we stayed over. You get this even if it was by 5 minutes.

They're machines are all faulty Staff is actually useless if…read moreyou have an issue They lie on paperwork in order to charge people more fees. I have filed official complaints with uhaul and have contacted the better business bureau to do an investigation. I'm not the first person they've tried to pull this on but I sure hope I'm the last. DO NOT USE DO NOT RECOMMEND

Could have been SO MUCH BETTER. The elevator wasn't working, my card was charged three times and…read morethe staff was slow. They assisgned me a locker that was three floors up...but when we got there is was still filthy from the last tenant....I had to come back the next day and was met with much attitude because it was the last day I had to get out of my place and had movers....the elevator situation cost me more than I intended to spend. Just a royal *poop* show. Prices were fine, trucks were readily available and that's all I got for now. I wouldn't store things here again, but that's just me.

This was my first time getting a storage unit at ExtraSoaceStorage and i can definitely say i…read moreenjoyed every but of it, once i came in i was heavily greeted with a warm welcome from Denia. I chose my first unit on the first floor but it was too small so i let ms Hemphill know and she definitely assisted with the process and showed more multiple other units on different floors and around the building to help me find the space i need. The assistant was much needed and im glad i had help and i will be back Thank you so much Ms Hemphill

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 8501 Ardwick Ardmore Rd is no exception. Our Landover storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Ardwick Ardmore Rd and Martin Luther King Jr Hwy, we're trusted by neighbors in Glenarden, Landover Hills, Westgate, Springdale, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I had a great experience with Janice & Ron. Janice went out of her way to assist with my rental and…read moremade sure my unit me my needs.

Staff was very friendly and helpful. Terri and Ron were…read moreawesome, they took the time to help us find just the right unit. Great service.

Deducting another star, as I've just found out they do not prorate their rentals, which sucks…read more Automatic payment for the current month has been made, but I plan to vacate well before the end of the month. Once I've vacated it, they can rent it to someone else, and collect rent on a unit that was already paid for by me. This does not make me happy.

EZ Storage should try a bit more of being easy and customer friendly. The majority of staff are…read morerude and I am a bit tired of the price hikes. At some point in time, you would think there would be a cap on increases but, just like taxes, I can count on paying an increase without fail. Also, I have had issues with seeing bugs in my unit. I have reported this on more than one occasion and have resorted bagging most items to ensure they are not infested. There are other facilities close by so choose wisely!

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Never again it pays to learn and learn I did . Karma dies not forget address. They act all nice…read moreupfront , no communication poor services no one can tell you when you will get delivery. DO NOT RECOMMEND!!!!!!