Tanesha was the best! She explained absolutely everything pertaining to the storage unit. And she…read moremade sure I understood all the information step by step. I will recommend her and Extra Space to my Family and friends!!

My name is Tiffany and I've had the worst experience with ExtraSpace. I went there today trying to…read moreput stuff in my storage, but they told me that my storage room is locked when I'm not even late enough to have a late fee they inconvenience me and they didn't care I spoke to someone name Marion. I actually spent all morning packing bringing stuff to storage room only for them to tell me I couldn't access my storage.

THIS IS THE WORST storage place ever been there 8 mos my storage went from 240 to 440 per month no…read moreleadership to speak to at all the people there do what they want... Do Not store here! The worst ever..

I'm not a big fan on storage units but this location close to soon for you to finish your business…read more I work late hours which only leaves me 2 hours max before I am to be off the premises and if I'm not I get a letter of reprimand or something else. They need to extend the hours for those of use that get off at 7 or later to at least 11 so that we can get our business done without rush or letter telling us that we stayed over. You get this even if it was by 5 minutes.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Penske has always been the best transportation provider! Damon was the best representative here and…read morehe truly made my experience the best! If I could recommend anyone I would definitely recommend him to be your rep! He made sure the vehicle was in great working order, did the walk around and instructed if I had any questions. He braved the hot weather to ensure the vehicle was handed off properly. The vehicle had the A/C on and engine running prior to me sitting in the driver seat. Definitely a 5 star experience!

I wanted to thank everyone at Penske in Capitol Heights again for their awesome service. I work…read morewith a huge 11,000 participant event, so things get chaotic sometimes to say the least. During the week, our stakebed key was misplaced by one of our crew. I called Penske expecting a huge additional fees and hassle for replacing the key. However they happily provided me with a new key for free and absolutely zero hassle. Thanks Penske!!

Deducting another star, as I've just found out they do not prorate their rentals, which sucks…read more Automatic payment for the current month has been made, but I plan to vacate well before the end of the month. Once I've vacated it, they can rent it to someone else, and collect rent on a unit that was already paid for by me. This does not make me happy.

EZ Storage should try a bit more of being easy and customer friendly. The majority of staff are…read morerude and I am a bit tired of the price hikes. At some point in time, you would think there would be a cap on increases but, just like taxes, I can count on paying an increase without fail. Also, I have had issues with seeing bugs in my unit. I have reported this on more than one occasion and have resorted bagging most items to ensure they are not infested. There are other facilities close by so choose wisely!

They're machines are all faulty Staff is actually useless if…read moreyou have an issue They lie on paperwork in order to charge people more fees. I have filed official complaints with uhaul and have contacted the better business bureau to do an investigation. I'm not the first person they've tried to pull this on but I sure hope I'm the last. DO NOT USE DO NOT RECOMMEND

Could have been SO MUCH BETTER. The elevator wasn't working, my card was charged three times and…read morethe staff was slow. They assisgned me a locker that was three floors up...but when we got there is was still filthy from the last tenant....I had to come back the next day and was met with much attitude because it was the last day I had to get out of my place and had movers....the elevator situation cost me more than I intended to spend. Just a royal *poop* show. Prices were fine, trucks were readily available and that's all I got for now. I wouldn't store things here again, but that's just me.

I had a great experience with Janice & Ron. Janice went out of her way to assist with my rental and…read moremade sure my unit me my needs.

Staff was very friendly and helpful. Terri and Ron were…read moreawesome, they took the time to help us find just the right unit. Great service.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Our third move in seven short years..by far the best movers we have ever had!!!…read more The final price came in much lower than the estimate because they hustled and moved us out quickly without sacrificing quality. Happy crew, moved our belongings from a three story townhouse, without an elevator, in hot humid August weather!

From the owner: We offer a full range of home and business moving services including box sales, packing, and…read moreunpacking.