We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

If you'd like to hire a company that triples your price at the most critical moment of selling your…read morehome, hire Zip. From the moment they arrived, this move was a disaster. They backed their truck into my retaining wall, immediately pissing off my neighbors before a single box was moved. They then showed up with half the crew promised, which should have been my first clue about what was coming next. What should have been a straightforward move from a 3-bedroom home took 13 hours, and they still couldn't finish--forcing them to come back the next morning, while I was under extreme pressure due to a pending home sale. With 18 hours to be out of my house, Zip used the situation to triple the price, leaving me completely cornered. At one point, the police showed up at my door to question one of the movers for 30 minutes. Later, they left a single worker alone for SIX HOURS to finish the job. Completely unprofessional and unsafe. Once my belongings were picked up, I received zero updates for six weeks. No proactive communication. No tracking. No accountability. I had to escalate through three different people just to get basic help or information. And when all was said and done, Zip did absolutely nothing to make it right--no refund, no meaningful apology, no remediation--other than claiming they fired the person who originally quoted me, which does nothing for the damage, stress, or financial harm they caused. This was easily one of the most stressful and mishandled service experiences I've ever had, at a time when reliability mattered most. If you value transparency, professionalism, or basic human decency during a move--look elsewhere.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA

All in 1 Stop made my move from MD to NYC so seamless! It was a two day move with a two men crew…read more The movers came on time and were ready to go. They were friendly and professional! I believe Stephen was the name of one of the movers. Tanya answered all my questions when I needed to provide proof of COI to my building's super. She was super personable and very responsive. All and all, it was worth every penny.

Recently our office moved. We were extremely satisficed with the quality of the movers, their…read moreprofessionalism and careful attention to detail, carefully moving our equipment and furniture. Our move was very organized, with not a minute wasted. They came prepared with all of the needed moving equipment. I would definitely recommend this company!

An IMMENSE value!…read more Speaking with the owner to schedule was honestly a pleasure, and I felt much less stressed when I got off the phone. I had never hired movers before, but my friends and siblings and I are all getting kinda old and broken Not only was the owner super nice and professional and reassuring, but the team that actually showed up at my house on Saturday was SO SWEET! They were polite and courteous and took great care of our stuff, and one of them even took a special interest in my cat because he was a bit distressed but reminded the guy of his own gray tabby We did have a hiccup, where the truck ended up not being big enough, so the guys had to make two trips, but the owner called to apologize and explain the plan, and we gave the team lead a key to both the house and the storage unit, and two of them very quickly grabbed the rest and came back to our new place, while one guy stayed behind to start unwrapping furniture and help my husband move a couple heavy things my body couldn't handle, just to slide them into place and such. They even helped us get a big heavy box out of my mother-in-law's car (not part of the job, obvs) and took a bunch of our unpacking trash with them when they left cuz it was already bagged up but just wouldn't fit in the outside can. The price was the best I found, and the service was better than I had dreamed. I one THOUSAND percent recommend this team for all your moving needs

Like Johana W. I would give zero stars. I beg you to not use Petra Moving Company. The owner hires…read moreknown criminals, one of whom stole my vehicle following the move. Daniel Petra owns 49% of the company; his wife owns 51%. Mr. Petra states on his website "All team members undergo comprehensive background checks and are fully bonded". Following the theft I asked Mr. Petra if his employees were bonded; his reply was that the company was insured but the employees were not bonded. I agree with Johana and TJ P. Daniel sounds like a great guy at the beginning of the process, told me he would be on site at my home to ensure that all went well, and was a no-show. No follow-up from him - he didn't contact me to check on how things went. When I told him about the theft, his response was basically "that's terrible - let me know if I can do anything". Yes, Mr. Petra, you can reimburse me for having to purchase a new vehicle, and you can vette your employees to ensure that you aren't hiring criminals! Petra Moving Company should not be in business. BEWARE! A different company may be more expensive, but you would not have to be concerned about any employees stealing from you. Cheryl H.

moved a peloton from the basement to the first floor. Quick, efficient, and careful. Would use…read moreagain.

From the owner: We work hard to make sure your move is easy and simple as 123..leave it to the DMV Prosread more