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    Penske

    5.0 (2 reviews)
    Open 7:00 am - 6:00 pm

    Services - Penske

    Truck rental

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    Bookstore Movers - Another year taking the top prize!

    Bookstore Movers

    (812 reviews)

    Dupont Circle, Downtown

    I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

    We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

    Careful Hands movers - Work diligently and carefully while packing this POD

    Careful Hands movers

    (4 reviews)

    Great group of guys, very friendly! Quick to respond. We had them move us into storage and then…read morehappy with them so we used them to move into our home.

    I booked this moving company through UHaul.com for 3 hours and 2 movers, scheduled to start at 8:00…read moreAM on June 28, 2025. I booked and paid online ( Jun 17th) and called the company the next day (Jun 18th) to confirm the time and date. They assured me everything was good to go. That was the last I heard from them until the morning of the move. Concerned by the lack of communication, I started calling at 6:00 AM. No answer. Called again at 7:00 AM and still nothing. No one returned my calls, no confirmation, no notice of any issues. At 8:00 AM, when the move was supposed to begin, the first mover, Delante, called and arrived. He was the only saving grace of this entire experience; polite, hardworking, and clearly caught in the middle of a mess he didn't create. He told me he had no idea where the second mover was. Shortly after, I finally got a call, not from the second mover, but from the owner, questioning why I had called earlier that morning. Instead of apologizing for the confusion or delay, he told me the second mover was injured and asked for patience and understanding because he's a small business. That excuse doesn't cut it. You're a business. I paid for a service. If you can't deliver it, you need to communicate and make it right, not guilt trip your customer. Even worse, I later found out that when the owner was finally made aware of the second mover's injuries, he reportedly told Delante to walk off the job and cancel on me entirely. Who does that? Leaving someone stranded on moving day, knowing full well that most people book moving services because they don't have support, is inhumane and shows zero professionalism. Delante stayed and did what he could, but one person handling a two-person job made the process slower and much more stressful. I ended up having to pay for additional time, despite the delays being the company's fault. No discount, no refund, not even a sincere apology. An alternate mover eventually showed up at 10:00 AM, two hours after my start time. What could've been done in 3 hours with two people ended up eating my entire day. I had to call in help from my ex-boyfriend, brother, and roommate just to get through it. The owner was dismissive, unapologetic, inconsiderate, and clearly more concerned with defending himself than doing right by a paying customer. I will never use this company again and do not recommend them to anyone. Delante was the only professional involved and the owner should be ashamed of how he runs this operation. If this is what qualifies as a "top-rated" service, I can't imagine what the bottom looks like.

    Penske - truck_rental - Updated May 2026

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