The team working the evening of 11/19 was WONDERFUL. They were super patient with my questions and…read morecould not have been kinder or more helpful. Fedex needs to give them all raises.

Top customer service. The lady who was there Thursday afternoon gave such a warm greeting to…read moreeveryone and helped multiple customers at the same time during a sudden peak. She was very calm, helpful and gave a warm farewell.

Great service again from Julio. Thank you, Julio! To folks reading the reviews of the Foggy…read moreBottom location: Please disregard the overall low rating. Seems the rating was dragged down by reviews from more than 6 or 7 years ago, when, unfortunately, the service was not what it is now. The team at Foggy Bottom, including Julio and Ana, is terrific.

Not sure who the guy in there is in the mornings but he's literally the best! Everything's always a…read morebreeze!

I want to take a moment to highlight the outstanding service at this FedEx location, especially…read morefrom the store manager, Nita. I visit this store often for shipping, returns, and packing supplies, and every single time I walk in, Nita is there running the entire store doing the work most locations need several people to handle. Despite the heavy workload and constant flow of customers, she still greets everyone with a smile. Even on days when that smile is clearly coming from a place of sheer determination, her professionalism and dedication never waver. I've been in the store enough to see how challenging her job has become. I've witnessed customers come in already rude or disrespectful, and I've seen the pressure she carries just trying to help everyone as quickly as she can. And yet, she continues to show up, stay patient, and give her best every single day. The truth is simple: Nita is the reason this location is staying afloat. Her work ethic, her consistency, and her kindness keep this place running, and it deserves to be recognized. I'm writing this review to say thank you. Nita, your hard work does not go unnoticed. I appreciate your patience, your effort, and the grace you show in a very demanding environment. You deserve recognition for everything you do. Thank you for being a real human being in a job that asks so much. I see you, and I'm grateful.

I needed to ship time sensitive media to LA & the customer agent just wasn't present. No hello,…read morewelcome or how can I be assisted...noted. I took the lead, stated my need, ensured the shipping was accurate, paid & left. For a prime location, I'd expect better customer service.

I stopped in here on a whim and luckily had my package in the trunk. As soon as I walked in I was…read moregreeted by Justin, who was very helpful and made sure I had all the information I needed to ship my package in a timely manner. I'll definitely come back to this location, I saved tons of time, which is always appreciated!

I had a negative experience with an employee named Kee kee. Her demeanor was unprofessional and…read morecame across as dismissive and rude. I am not expecting small talk or pleasantries, but basic courtesy in guiding a customer through the process was clearly lacking. The interaction felt abrupt and unhelpful, and it left me concerned about the handling of my shipment.

Rosa and her team did an amazing job of carefully packing and ground shipping fragile items from…read moreWashington DC to Los Angeles. Not one thing arrived damaged and the care they took to do it right was impressive. Very professional, very personable, gave me amazing peace of mind when sending family heirlooms. I wish I knew everyone's names, but Rosa, please express our gratitude to the team!

As a millennial living in a fairly small apartment, I don't own a printer. To me, that's almost on…read morepar with having a home phone line. But, today I had to print something, so I came here to do so. Service was friendly and helpful, and the self-service workstation process was easy and quick. My one complaint is that it seemed to cost a LOT to print a basic piece of paper here. 15 pages plus like five minutes of computer time cost $10 and change. A little excessive imo.

I have been here many times and if you average all these times, I've been more than satisfied with…read moremy experience of this affiliated UPS store. The staff are very friendly and if you are dropping a package off, they promptly print out a confirmation receipt for your records. This is a great UPS location. For those who drive, you may have difficulty finding legal parking as I see a lot who park illegally to drop off package TIP: Just don't block the driveway of the hotel adjacent to the UPS store if you are dropping something off unless if you want to have your car towed.

I came in here to get a label printed for my small package and was quoted over $5 to print a label…read more That is insane work, needless to say I left. I also asked why the price difference and the two girls at counter proceeded to ignore me, when I asked the question again they scoffed and said, "that's the price."

Horrible service. Looked like the employee didn't want to be there and told me $10 service fee to…read moreship a few items home. Then he told me to pay with cash or cc even though I told him room charge. I questioned him about the form that had my room number and afraid to get charged again. If I wasn't in a pinch I would have walked out. Why do they allow to have horrible service here? It's sad because the service in the Mayflower Hotel has been wonderful.

Stopped in here to ship my suitcase home after my stay at the Mayflower. Super quick, the employee…read moremade it really easy. I was in and out of there and happy in less than 10 minutes.

Incredible incredible turnaround and service! I cannot thank Wuba enough for the support throughout…read morethe day through Facetime and text as I struggled with the dimensions and access of the file she even stayed overtime and folded 300 brochures in no time so I could get them same-day. Not to mention the end-result rendered beautifully, she could even help me print full-bleed at no extra charge - Staples or FedEx could never. Please support this shop and the lovely people there!

If I coud give these guys 10/5 stars, I would. Hotel lost my poster for a conference. I sent…read moreeDiscovery a text at 7:30AM. Called me almost right away and the poster was completed before I even made it over to the building at 8:30AM. If you are ever in a jam, eDiscovery should be your first call.

I mostly come here for Amazon returns. But today I needed some copy assistance. With some high…read moreresolution printers. I needed some personal assistance, and these guys went out of their way to help me. The quality of work was amazing. Patrick tried multiple things to get the best result. I wish we came here 1st before trying other methods and locations. Very professional.

Signing up online to get my fingerprints scanned for a background check, the process was easy. It…read morecost $65 and they accept walk ins. The machine took a bit to get my prints, but the staff were helpful. There's street parking nearby.

I like that out of around 300 packages they only lost one (a product that was a part of the…read morepackage) unlike my previous po box where out of 100 packages at least 3 would go missing hoping I wouldn't notice. What made me give 2 Star is an attitude of one of the male assistants. He on purpose put me down in front the whole line of customers trying to make it seem like I tried not to pay overage fees ($3! ). When I walk to po box from I don't take my bag with wallet in it because one time I was robbed while walking with purse and I have ptsd from it. so I used to put the extra fees on my tab then pay next time when I drove and had my bag with me and noone ever said it was a problem. That day all of a sudden that man said it doesn't work like that. He sounded very annoyed. He said that I couldn't take my packages and everything he said was hinting that I was trying not to pay. I make $200 per hour as an influencer so it would be unlikely. What is likely is that that man was trying to feel more domineering by trying to put down a woman via being in charge of the Ups shop. Everytime he would give me packages he looked displeased for whatever reason but that day was when he let it out. I get a lot of products sent to me by the brands. I work 7 days a week to be successful at what I do. If that employee finds it triggering he might want to work at a career upgrade i nsteaf of belittling female customers.

I paid about $200 to have a package overnighted from this location. The following day, I got a bit…read morenervous when the tracking information still had not updated on UPS' website. Two days after drop off, I called the location and asked what was going on. The store associate had no idea why the system had not updated but admitted that delivery was now late and that I would be entitled to a refund after delivery completed. Finally, late that day, the status updated and the package was delivered (at least one day late). The following day, I called the local location to request the refund due to the late recovery. The store associate told me it would take several weeks to process, and that I should check back in several weeks if a payment was not received. Several weeks later, I emailed the store manager to request an update on the refund. He said all refund requests must be made within 15 days and it was too late and they had no record of my request. So to recap a) I was told to request a refund, b) I requested a refund the very next day *and was told to check back in several weeks* and c) after several weeks, I was told it was too late to get a refund. I like UPS, but do not use this UPS location. It's either poorly run or the staff lie.