It is a great service; however, the phone system keeps overbooking and when I came, they told me…read morethat their "phone service "overbooks and that creates problems. My question is how to make appointments because when I call, I end up talking to a robot and that creates appointments regardless. It is easier to schedule an appointment at the office, physically. Ekaterina

Service Dep't. employees, Barbara and Matt, treated me as if I were the only one there. Facility is…read morelarge and comfortable, serving fresh beverages and omelettes (only Mondays}. Have bought 3 4Runners here and couldn't be happier with sales and service.

I wish I had done my due diligence and read the reviews before I made the trip to this dealership…read more They were one of the few dealers that had a particular car I was looking for. My friend and I arrived and started viewing some of the cars. Marcus came out and greeted us and provided information. My friend talked with Marcus and we ended up going for a test drive. Marcus provided excellent customer service but unfortunately did not trump the disrespect and rude behavior we experienced from the manager Steve. We made it clear to Marcus that if we could negotiate a deal in my budget we would leave with the car that evening. He went over to talk to a manager and Steve came back with paperwork for financing instead of leasing. When we clarified that we were interested in leasing options Steve became annoyed and rude and abruptly left as if we were inconveniencing him. He returned with the correct paperwork and we attempted to try and negotiate the price. Steve was rude, unprofessional and cut us off. I could tell Marcus was embarrassed by the manager's behavior. My friend and I immediately got up, thanked Marcus and shook his hand and walked out. I ended up finding a great deal from another dealer. I will NEVER give my business to this dealership and recommend others stay away as well.

Zero Stars: I would avoid this service center at all costs…read more I initially brought my vehicle in to have suspension components replaced and specifically requested OEM parts. Less than 30,000 miles later, I began hearing suspension noises. When I returned, I was told there was nothing wrong and that they could not replicate the issue. The noise continued, so I went back a second time. This time, I was told that my suspension components were failing -- which made no sense given that OEM parts should last far longer than 30,000 miles. That is when I was informed, for the first time, that aftermarket parts had been installed instead of OEM. To make matters worse, they presented me with a $7,000 estimate for parts that had been replaced less than two years ago. The service manager, Steve, insisted that this was simply an estimate from my original visit. That was not true -- the estimate included additional services that were never discussed during my initial appointment. It became clear that no one was reviewing the maintenance history of my vehicle. After I raised concerns with both the service manager, the GM, and Honda corporate, the diagnosis suddenly changed from "the entire suspension is failing" to "it's just the right driver-side strut." They replaced the strut, yet the noise persisted. On my third visit, I was told there were loose bolts near the steering rack and motor mount and that the issue had been resolved. I still hear the noise. At this point, I am extremely frustrated. The shifting diagnoses, lack of consistency, and failure to properly review service history are concerning. I strongly believe I was being pressured toward an unnecessary $7,000 repair. As a "resolution," they offered $300 off an $800 rear brake job. I do not trust the quality of work or the transparency at this service center. I would not recommend bringing your vehicle here -- not even for routine maintenance.

Pre-Dealership Experience:…read more First and foremost, I hate going to a dealership! Especially to a luxury dealership, so I try to do as much preparation as I can before heading down there. Porsche Annapolis, which was about two hours away from me, had a vehicle I was interested in. I called ahead to gather as much information as possible. The first person who answered was Joe (also known as the "Italian Stallion"), who I didn't know at the time was the manager. I asked him some questions about the car that I couldn't find on their website, and we ended up having a very pleasant conversation. I told him I'd be visiting on Friday to take a look. At the Dealership: I actually didn't make it there until Saturday, but when I did, I had the pleasure of working with Charlie (the salesman) and Danny Pena (Finance Guru). Both were incredibly professional, engaging, personable, and down-to-earth. I didn't feel pressured or cheated, nor did I have to haggle back and forth to get the best rate. Finance Process: Danny wasn't one of those finance guys who just gives you a rate at the first bite. He got me a rate that I was happy with, and even said he was waiting to hear back after the weekend to see if he could get me an even better one. And he didn't disappoint! Customer Service: The entire staff was wonderful, especially toward my children. Various employees offered them snacks and drinks. One lady -apologies for not knowing her name(tall, blonde, with short hair) even joked, saying, "All the good snacks were probably eaten, but if you open the drawer, there's more--it made the wait process so much shorter when your kids are taken care of. My son, by the way, rated their snack and drink selection a solid 10 out of 10 (his words, not mine!). Overall Experience: My experience was a smooth transition, and I would absolutely love to work with Porsche Annapolis again!

If you're looking for a luxury buying experience, I'd advise you to avoid Porsche Annapolis…read more -Traded in a vehicle and 30 days later they haven't paid my positive equity (Was told that they've already sold my trade in) -30 days in and still no key to the glove compartment and no update -The vehicle review/onboarding was poor and definitely not what you'd expect from a luxury brand -Zero follow up to my concerns -Multiple requests after the purchase to sign additional paperwork It's a shame that the Porsche brand is associated with this dealership.

Mia Castle is beyond amazing. She came up to us as soon as we entered the dealership. She answered…read moreall questions and was very patient with us. We had somewhat of an idea of what we wanted, however I stumbled across my dream car and coincidentally, she was the one who custom ordered it for a previous client who went with another option. It was perfect! We got most of the paperwork done and came back to finish the purchase today. She had the car ready with a red bow. She even showed me all the features in the car and helped me set everything up before we left. Definitely couldn't have been more thankful for Mia's hospitality and as well as everyone else who helped assist us with the purchase. This is the best MB dealership we have been to in the DMV.

I have never received a single call or message from Mercedes Benz as a follow-up to their response…read more My suggestion remains, take your business to MB of Silver Spring. I purchased a MB GLE 450E from them and couldn't be happier with my purchase or the service I received. As an aside, because of the great service I received, the vehicle I went in inquiring about wasn't even the vehicle I purchased. So, had MB of Annapolis been remotely professional, I may have been willing to consider other vehicles, but they proved not to be from management down.

My experience was great! Michelle P. was my salesperson and she was awesome. The dealership gave us…read more4hours to take the vehicle to be looked at by a mechanic eventhough it was inspected. When we returned we never felt any pressure from Michelle and she was straightfoward without having to haggle a fair price. I liked that I didn't have to return to pick up my tags they put them on there. Ask for Michelle P. if you go there.

I had scheduled an oil change and tire rotation at 10:30. 3 hours later we finally were paying…read morejust over $200.

If you want to go to a transparent dealership, Fitzgerald is the place to go. I had such an amazing…read moreexperience at this dealership--I honestly can't recommend them enough. After a terrible experience at Heritage in Bel Air where I was insulted and dealt with shady car salesmen, I was pretty on edge going into this process, but this team completely changed everything for me. MJ took care of me and ensured I had everything needed, he was very knowledgeable about the car and walked me through its features. Carley really helped solidify the deal, making everything feel fair, transparent, and straightforward. And Alex in finance made the final steps incredibly smooth--no surprises, no stress, just clear and efficient. This was hands down the easiest, most stress-free car buying experience I've ever had. The whole team was professional, honest, and actually enjoyable to work with (which says a lot when it comes to buying a car!). You can tell when you walk into a dealership the integrity of its staff and this place definitely values transparency and integrity! If you're debating where to go--skip the hassle of finding a good dealership and go here. You'll be in great hands

Rarely in this busy life does someone make such an immediate and positive impression that I'm…read moreinclined to pause and offer a few words of praise.... Alex (finance manager) assisted me only briefly, but he radiates genuine warmth and empathy, and while the financial transaction itself was efficient and uneventful, I left feeling somehow better about the world than when I entered the dealership. I would not have anticipated feeling this way about signing a contract (trust me, I knew what my APR would be) but I nevertheless am grateful for his warm professionalism. Alex, you will do well in life. Keep it up. Not to be overlooked is the talent of James (sales), who legitimately was a breath of fresh air. Few things irk me more than unknowledgeable salespeople.... James had more technical knowledge about the vehicle I purchased than any other salesperson I've dealt with in the last decade. I was already familiar with the car, but it was super refreshing to know I was dealing with someone who truly knows the product. He has several years of experience, which I find rare these days, and it shows. Honestly - I had better trade-in offers elsewhere. But sometimes, working with a competent professional is worth more than a few dollars. James, I'll keep you in mind when it's time for another upgrade!

Jan 2025: I have purchased several MDXs from Criswell and…read moreall purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well.

I took my RDX in for a battery replacement. No problem with the actual service for the battery and…read moreKellie, who set up my appointment and kept me updated, was good. I was annoyed with the free car wash that was promised (one of the salesman's selling points) every time you bring your car in for service. I have never seen a more half-ass wash in my life. Also, I took my vehicle in for a recall service last August and they didn't even bother to wash it. I was going to let it go and just take my business elsewhere. My wife didn't let it go and asked that a manager give her a call. Apparently the manager is waaaay too busy or he/she doesn't give a damn. A week has passed and we still haven't received a call from the manager. It's only a car wash, but it was promised and I hold businesses to their promises. If they let simple things slip, how will they handle bigger issues? I guess I'll never know because they've lost my business. I've bought a TL, a TSX and an RDX from Criswell - guess I'm not an important enough customer.

It pains me to write this because I used to receive excellent service at Audi Annapolis. So much so…read morethat I drive an hour and a half to get here. The last three times I've visited have been an utter disappointment. I kept coming back in hopes they were having a couple "off days". I made my appointment to get my vehicle serviced on 10/13 it is 11/8. I get here for them to tell me they have no loaner vehicles available. Remember I mentioned I drove an hour and a half to get here? I'm now in the lobby waiting on them to add adblue to my car because I don't have enough to make it home without it. Normally I would've topped it off myself but why would I when I've had this appointment for almost a month? This is a total inconvenience and I'm more than disappointed with this service.

Stay away from this business I am not the first one that this happened to…read moreThis is what Audi advised: Collision repair Don't risk the integrity of your Audi by entrusting collision repairs to just any shop. Instead, look to authorized facilities that are staffed with trained technicians and stocked with genuine And this is what happened to me from the following Certified Collision Center: CRISWELL COLLISION CENTER 181 DEFENSE HWY, ANNAPOLIS, MD 21401 I used the recommended Collision repair center for two minors scratched on the driver side doors of my wife Audi Q3 2018 and I do not understand what the problem with this Collision Center is are they short staffed or do the bite more than what they can chew. It took 40Days to fix the scratches and they kept holding the car and jacking up their expenses until my insurance refused to pay the rest. I was told by Geico insurance manger that this is a common thing with this Collision Center, and they ask their customers to sign a paper so they can hold their cars if the insurance refused to pay. Funny is if my Geico insurance know that why they did not stop dealing with this Center (Something Fishy here) This is my main concern that I was told by the Geico Manager Mr. Thomas Fontaine that he indicated that Geico aware of this repair shop problems and I am not the first customer that this happened to, and he usually have their customer sign a paper to have full responsibility if the insurance fail to pay the whole bill.

Mr. Mosby -- As the Service Manager for Koon's Ford Annapolis, and from a career customer service…read moremanager, Jim Warren and I want to let you know how much enjoyed dealing with Mike Treas this week in coordinating the service on our 2012 Ford Escape. The Technician, too, did an awesome job! We bought the car from Bortnick Ford, in Upper Marlboro, new, in 2012. That dealership did us well. Then, the dealership became Upper Marlboro Ford. A, totally, different animal, for sure. And, the Service Writer is miserable to deal with, at best. Thankfully, we have, now, found Koon's Ford of Annapolis. The service experience has reaffirmed our confidence in Ford! Our thanks for Mike and the Technician, as well. We will be return customers!

First time customer and very disappointed in the interactions I had with the staff at this…read moredealership. Mike Treas the service manager and Mark Bowling were both extremely dismissive and rude to me from start to finish. First, I'll start with the positives: 1. They serviced my car quickly just under 2 hours. On the phone I was told it would be 2-3 hours, so that's nice. 2. The lounge is very nice and clean. The location is also right across from Festival at Riva, so I walked there to get some work done at a coffee shop and grab a bite to eat. Super convenient. When I pulled up to drop off my car, there was nobody around. The service staff was all at their desks. The service center isn't well marked. I'm a new customer so I was unsure of who I go to first. Some places have a front desk you check in with or they have people outside waiting. I checked in with one service rep (Kaleb) who sent me to Mike Treas, the service manager. I asked a couple of questions but it all felt rushed. When my car was ready, I got a text. I went to see Mike, who was on the phone. I let him finish his call and went onto his office checking in about my car. He looked at me like he had no idea who I was, yet I had just seen him not even 2 hours prior. He passed me off to Mark. Since I'm a new customer, I asked Mark what the process was. I just wanted to know for future the right places to go. He immediately became dismissive and was rude to me. He told me he called me, so I should have known to see him. Nobody told me that I was being passed off from Mike to Mark. He pointed out and told me my car was behind the keys. Yes, Mark left me a voicemail, but only said "this is Mark at Koons Ford. Just calling to let you know that your car is ready for pickup. Thank You." So how was I supposed to know that I had been handed off to Mark? He didn't say he was a service rep or anything, he could've been a receptionist from the dealership calling. My interactions with both Mark and Mike were negative and make me not want to do anymore business with this service center again. I see this dealership's service dept has some bad reviews. The department could be a little more friendly and helpful, not defensive, rude, and dismissive. Mark could have spent 1 more second on his voicemail to say "so come and see me." Or Mike could have told me he would be passing me off to another service rep. Or, in the text message they could have stated "go see Mark Bowling." I don't think that's too much to ask from a service center. Just a couple of small changes in communication and I would've left a happy customer. This could also help your reviews not have as many angry customers.

I was quoted $461 for a four wheel alignment on a Mercedes SUV. WHAT??!!!…read more Never in my life have I ever paid that much for an alignment for any vehicle. And I've owned numerous high-end vehicles. To put this into perspective, Mercedes stealerships typically charge $220 and that's obviously still high, but to be expected for a dealership. This local independent shop wants to charge more than double Mercedes? I was hoping to find a highly rated independent shop to handle the less critical needs of my 3 Mercedes. Sadly, quoting me more than double the cost over dealership costs for an alignment is outrageous.

I have been going to Rick at Chesapeak Import Services for 7 years now and always have a positive…read moreexperience. I feel like they are honest about what realy needs to get done and things that could wait. Their work is also great- they fix the issues the first time.