There are not a lot of mom-and-pop businesses out there these days. Mainly because large…read morecorporations take over. We often forget that the small business has more at stake than the big companies do. This is something that Caddyshack Motors has not forgotten. Don't overlook them, don't underestimate them, and if you see a car there you really like, dont question it's quality. Every car is maryland inspected and runs the way they want them to run for their own family. No duds. Their level of customer service is beyond comparison. Oh a hot day they brought water to my family, and gave the kids things to play with while we talked about the purchase. You simply can't find honest caring people at major dealerships like you can at Caddy Shack. They made sure that we got a great vehicle at a great price, no games. My wife is thrilled. The vehicle has remote start, front AND rear heated seats, and best of all, dvd player with two screens. Perfect for our kids. Look at my other reviews, you can tell I don't BS. Don't question your decision... go buy a car from them, you'll be happy. I am.

This dealership is a great family owned business! honest…read morereliable trustworthy informative

I recently purchased a vehicle from Koons Annapolis Toyota & I had a great experience! Mikey…read more(Michael Harris) was exceptionally responsive to my online inquiry (which I submitted late at night expecting a response in the morning), instead Mikey was texting and emailing me specs immediately, well after what I assume are his normal business hours. I scheduled a meeting for the next morning & he accommodated me. Mikey was warm, knowledgeable & handled the sale seamlessly between myself and the other associates, including Scott who handled the legal paperwork. Scott was also very friendly and helpful with all of my questions. It was a pleasure working with all of the staff at Koons Annapolis Toyota. And of course, I love my new car!

Koons Toyota of Annapolis are well knowm SCAMMERS with their service department claiming things…read moreneed to be fixed that don't actually need to be fixed. Can't get a hold of the general manager. When I called, your customer service person, Barbara Perez contacted your service department. I asked for a refund for your services and let them know about the state police, claiming my sub frame passed inspection, along with other things they that said failed and needed to be replaced. The police said he couldn't find anything wrong with my car. He inspected the old tires too and said they did not need to be changed. Now I also have on paper that my break pads were still good too. Your service department tried to claim i needed over $6000 in repairs and my visit to Koons Toyota costed a little over $1000. Barbara Perez with customer service was rude and unapologetic. She claims "But you authorized the tire change." I told her "Yes, because your service department claimed they needed to be changed but when the police inspected them, he said they were fine." Barbara Perez then said your service department inspected the tires better than the police did. That isn't true.

Took my car in this week to fix a flat tire. Sam, the technician, was extremely accommodating and…read moreprofessional, keeping me informed as to every update. He truly went above and beyond, even going so far as to fit me in for a last-minute additional service.

Annapolis Hyundai really do take care of there customer! They stand behind their cars & service.read more

I have owned nothing but Subaru vehicles since 1985. I have purchased my last four or five from…read morethis dealership and this is where I go for my maintenance work. I give the sales department a solid five stars. They are excellent; they are not high pressure sales people and provide honest advice and deals on a purchase. It does help to have done your homework before going in, such as knowing the value of a trade in vehicle if you have one. The maintenance department is more along three-and a half to four stars. I usually get reliable and honest service, but there have been a couple of times over the years I have been dissatisfied when I believed I was being hustled for unnecessary repairs and replacements. However, this is an uncommon occurrence. The maintenance department is well run and makes timely repairs. Overall, I highly recommend this dealership.

Poor service. I brought my car in for scheduled repairs. My car then broke down on the highway the…read moremorning after I picked it up. I had the car towed back to the dealership and they had to repeat some of the same services from the prior day, leading to the assumption the services were not done properly the first time. I now have my car back 1 month later and the service team is reporting new services are needed. The new services are somehow both at a critical level and also were not seen during the evaluation 1 month prior. I will not be bringing my car back to Annapolis Subaru in the future.

I did everything by phone and email and they even delivered my new GV70 at no cost. They were…read morepatient with all my back and forth, and questions. Jean and Julian were easy to work with and followed up several times after the purchase.

Run, not walk, away from this dealership. They are not customer service oriented, chintzy, and need…read moreto learn how to cater to the luxury vehicle audience. They also need to recognize that if you treat Genesis owners well (even those didn't buy directly from you) that they will return to purchase from them and gain your future business. Basic common sense. I purchased my Genesis GV80 from another dealership 2 hours away, but needed someone to do a quick walk through of all the electronic features (about 20-30 minutes of a sales person time). They wanted to charge me $50 for this!! It should be complementary. In fact, I ended up driving an extra 15 minutes down the road to the Bowie dealership where they were happy to do a quick walk through. Needless to say, I will go back to Bowie when I need to purchase again as I do love my Genesis. One other gripe. I had my car serviced once here - a very expensive $190 oil change. When returning the car, they didn't wash or vacuum the car. So, I had to sit and wait for them to wash the car. Then, they only vacuumed the 2 front seats of the car and left the rest undone. You don't pay $190 for an oil change and get a dirty vehicle back or any service at a dealership for that matter. Very chintzy for a luxury line. Needless to say, I will not return to this Annapolis Genesis dealership.

I took my Element in for a recall on the passenger side, air-bag infiltrator. I was worried about…read morewhether they would have the parts, and how long it would take. I read on the Honda website that it would take about an hour. I scheduled an appointment for 6:30am. I arrived at 6:20am. Chip set me up and asked me to drive my car into the garage. Once I did, another gentleman got my mileage and keys. Chip asked if I was going to wait, and I said, "Yes". I sat in the waiting room, which is comfortable, and has a good WiFi connection. At 7:05am, Chip told me that the car was ready. All done in considerably less than one hour. Simple and straight forward. I saw some negative Yelp reviews, but nothing but a positive experience for me.

I wish I had done my due diligence and read the reviews before I made the trip to this dealership…read more They were one of the few dealers that had a particular car I was looking for. My friend and I arrived and started viewing some of the cars. Marcus came out and greeted us and provided information. My friend talked with Marcus and we ended up going for a test drive. Marcus provided excellent customer service but unfortunately did not trump the disrespect and rude behavior we experienced from the manager Steve. We made it clear to Marcus that if we could negotiate a deal in my budget we would leave with the car that evening. He went over to talk to a manager and Steve came back with paperwork for financing instead of leasing. When we clarified that we were interested in leasing options Steve became annoyed and rude and abruptly left as if we were inconveniencing him. He returned with the correct paperwork and we attempted to try and negotiate the price. Steve was rude, unprofessional and cut us off. I could tell Marcus was embarrassed by the manager's behavior. My friend and I immediately got up, thanked Marcus and shook his hand and walked out. I ended up finding a great deal from another dealer. I will NEVER give my business to this dealership and recommend others stay away as well.

Sean specializes on working with older German and European imports. He is experienced in routine…read moremaintenance as well as performance upgrades. I took my 1991 VW cabriolet to him and he quickly diagnosed the problems and tuned it up. It now runs better than it did new. His pricing is fair and consistent.

He worked on my new used car and found several problems. He resolved them quickly to my…read moresatisfaction at a reasonable price. Car run great now. His work gave me confidence that I have no worries on the road. He also worked on my older subaru outback and ran better than it did in years. I was also pleased with his repairs and results. His pricing is honest and fair. I would recommend his services to anyone.