my wife and I loved the experience at Hyundai Edgewater, MD. Miguel Martinez made our car buying chore very easy. No hassles, gimmicks or bickering back and forth. A great price to start, and working with the manager gave us a great price on my truck. The Santa Fe is a beautiful SUV. Thank you Edgewater Hyundai! 5 Stars! read more

If ZERO was an option, that would be my rating. After NINE WEEKS in their "service" dept., the only update I get is if I call and leave multiple messages. No one at this dealership cares a bit, and Hyundai Consumer Affairs is no better, with a month-long (SO FAR) wait for their promised offer to buy us out of our 2 year lease. My advice: dont buy a Hyundai EV, dont buy anything from this dealer, and FOR SURE never leave a car in their service dept. And if you suspect you have a lemon, just call a lawyer. You're going to need one.​​ read more

Service mgr needs to be sent for customer service training. Friend and I purchased two Santa Fe 2025. His stop working Sunday and here we are Wednesday and the car with only 1400 miles on it is still at the dealership and the service mgr can't understand why the owner is so upset. No loaner was provided. Sales person was very nice but that does no one any good when we can't get the service mgr to tell you what is wrong with the new car with only 1400 miles on it. Don't buy a car here. Sales guys are good but the service is unprofessional, lacking customer service and has no idea about priority setting. Who should go first in the service line. YES we expect fast service when a new car has 1400 miles and it will not turn on leaving you without a new car for three days. Unacceptable!! read more

This is purely from a sales perspective. My car had been paid off for years and I had no intention of purchasing another one. However, kids get bigger and we needed more space. I had some non negotiables that led us to Hyundai. We went to another location and received some good information, but we were honestly just looking at that point. We ended up in Annapolis to test drive the car and that is how we met Tao, and everything was nice and easy, no drawn out conversation or sales pitch. We wanted a certain color so we were able to communicate with him and he answered all of our questions via email for a week or two. The next time we saw him, it was to buy the car and we did our finance stuff with Chris, who was kind and funny and made purchasing something I did not want to have to do easier to swallow. We were essentially in and out and both Tao and Chris made it a pleasant experience. As of today, I have nothing but positive things to say. We went towards the end of the night and my kids were able to watch tv while the grown up handled business. read more

Car is a piece of junk that is always broken down. Buying a Hyundai is the worst decision I ever made. I don't feel like it is safe putting my family in the car. Plus they use illegal aliens in there factories, when those should be good jobs for Americans. That's deplorable read more

My car was in the shop here or should I say in the service parking lot for almost a month. I dropped my car off here on the 23rd of September and finally got it back on October 22nd. I was experiencing a noise coming from the front end of my car back in August of 2023 I took it in to the dealership when they where located in Annapolis on west street,I was told they didn't hear the nose and to bring it back if it gets worse. We'll that's exactly what I did. I took it back and rode out with Brandon who was suppose to be a master technician. He stated that he heard the noise but was not able to take a look at the time. However my car was save to drive until I could bring it in for repair.I drove to NC to see my son while there I asked my son to take a look at my car because he is a mechanic with the Army and he works for Ford part time and is very familiar with cars. He checked it out and found out that the noise was the result of the sterring gear. He told me to take it back to the dealership because the repair should be covered under warranty. Well I did just that I called and spoke to Chris the service manager at the time and he told me that he would call me back to get me in for an appointment,he never called back. I then called to speak to the General Manager Mike Mayfield he gave me an appointment for September 24th told me that I could drop my car off on the 23rd and that he would have a loaner car for me. Well when I got to the dealership there was no loaner car and I had to wait until they found me one,I eventually got one. I called Mr Mayfield and he asked me to comeback to the dealership once again to ride out again with another Technician ( one that I previously rode out with and he told me that he absolutely heard the noise) and then conveniently had selective amnesia and he said that he didn't hear the noise. I then called my son and asked him to explain to not only the Technician but also to Mr Mayfield and he did just that. He told them exactly what he heard and where to start looking. Fast forward to my car being there a month with very little communication From Mr Mayfield after that. He was very friendly and communitive until they could not figure out what was wrong with my car and they refused to listen to my son and me. He stopped answering my calls and emails. I called and to no avail I could not get any help UNTIL!!! Kevin the new Service Manager who was only there for only two days he finally listened and he promised me that he would get to the bottom of it and find out what was wrong with my car and he did just that he listened,communicated with me every step of the way. And a month later I got my car back and it was repaired. I did have a minor hiccup and had to purchase a new battery because when I got home the next morning my car would not start I reached out to Mohammed who is also new he told me to bring it back and he and Kevin took care of me. I left a lot of my full experience out because so much happened in between me getting my car back repaired. It was just to much to write but I wanted to touch on what I felt was important to know. In closing. Would I take my car back there for a repair or even an oil change? I would as long as Kevin and Mohammed are there and the current customer service team. And let me shout out Keith he was always helpful and did as much as he possibly could to listen. Mercedes and the other gentleman at the front desk were also wonderful. If you have a problem hopefully you won't moving forward with Kevin and the new crew. But if you do don't even bother calling Mike Mayfield he will be super nice at first but will stop all communication if you challenge him. And don't bother calling the dealership owner because him and Mike Mayfield have family ties And your complaints will fall on deaf ears. Mike Mayfield if you read this review. Like I told you when I picked my car up and you were conveniently at the service desk. Customer service, follow up and communication is everything listen to your customers my car did not have to be at your dealership a month for repair if only you had listened when my Son as well as myself let you know what he found. The same customer service that is given when a car is purchased and thousands of dollars are being spent should be the same when a customer is returning for service. Seamless service. As I was reading quite a bit of the other reviews a lot of them mentioned you,communication,waite times and the lack of care.You have a beautiful dealership you have to do better. I bet if you read the reviews and change/fix the things that you can the reviews will get better. read more

Today was my first use of the Annapolis Hyundai Service Center and I was not disappointed. Excellent service especially when I asked Siobhan at desk if I could have an earlier time other than my pre scheduled date in March, and the reply, "we can do it now", with a gap in our bookings. Listening to my request, my 2023 Kona SEL had an all points check during a lube- change of oil and brake fluid replacement . I thank the team for being so professional and the prompt service, making my day, especially the technician Fernando. Highly recommend Annapolis Hyundai Service Center. My Kona SEL with all accessories installed has been so reliable over 12 months. The AWD with the 4x4 assist is brilliant in handling off road conditions. This vehicle drove amazingly well on rocky road surfaces, to muddy conditions, snowed in trails, and sandy beaches, yet it passed within limits and to exceed my expectations as this crossover vehicle traveling as far away as the Grand Teton NPS, Yellowstone NPS, and back across the States to Maryland with 28,000 approximately miles on the odometer.. read more

Annapolis Hyundai - Under the hood 2023 Kona SEL 2L engine - Car Dealers Near Me - Edgewater, Maryland

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I was searching for a small SUV vehicle with all of my "must haves". Strangely, after extensive research, I could find only two models in stock that met my safety criteria. One was a Lexus and the other a Hyundai. Big surprise. The price difference was about $30K. I elected to give up fancy door handles, etc. and purchased the Hyundai. Jack Johnson at Annapolis Hyundai was extremely helpful. read more

***WARNING find a different dealer!!! Car in for service for weeks. Promised a loaner and never got one. Promised follow up and calls backs that never happened. Main contact was Chris and he unfortunately doesn't keep promises. read more

For the past week, I have been searching for one specific car by Hyundai. I did my research, went to multiple Hyundai locations who had overpriced the vehicle and say it's the SALE PRICE (when it's actually the BASE MSRP). Do your research on the MSRP on any car you want and make sure you get a SPECIAL/SALE PRICE lower than the MSRP. Annapolis Hyundai was my last option before I made my decision on who had the best deal. I was referred by a friend to look for a guy name, "Shawn" as my sales rep for the Annapolis Location. Once she told me, I read to see if he had any reviews and he did. Shawn had a good amount of five-star reviews on YELP and I was SOLD he was the right person for me. I woke up and made sure I was at the location by 9am sharp when the Annapolis Hyundai opened. When I walked in, a salesman greeted me instantly and I asked if "Shawn" works here and it was him. He greeted me and listened to my interests of a specific car I wanted. He was very straight forwarded, honest and NEVER pressured me into buying just any car on their lot. I couldn't of asked for a better salesman through this process. Steve, the Sales Manager, was also great at assisting Shawn in helping me get the best deal for the car I wanted. I truly am thankful and grateful for this team (Shawn and Steve) with the smooth and quick transaction on a Saturday morning! I'm so happy with my new car (2024 Hyundai Santa Fe SEL)!! If you are searching for a NEW/ USED car, I highly recommend Annapolis Hyundai and ask for Shawn as your sales rep! You won't be disappointed. This whole experience was worth the drive from Baltimore!! Thank you, Annapolis Hyundai! read more

Annapolis Hyundai - 2024 Hyundai Santa Fe SEL - Car Dealers Near Me - Edgewater, Maryland

Tyler made the process very quick and easy. He listened to what was important to me and made sure that's exactly what I purchased. They were even able to find a lower interest rate than my Credit Union. BEST car buying experience ever! Stress free. read more

The Hyundai service center in Edgewater is the pitts. The service manager lied about a service that I said I didn't want and they did it anyway. Then one of the service representatives got in our conversation, putting her hand up, as if to tell me to.bw quite, and got nasty as hell. Had to come back and pretty much to tell her you don't want to go there with me Will never go back there again. A bunch of losers. Go anywhere but there. Denise read more

Don't buy here. They won't stand behind their product. They will sell you a car with issues and even if you discover the issues in the first 30 days they won't fix them. I am speaking of their used car sales. I don't know about their service for new cars. read more

Since Jacob and Ryan have left, this service center has turned to absolute garbage. We will be going to Bowie from now on. I'll purchase from Bowie from now on as well. Terrible experience now 2 times over. My loyalty is gone. read more

November 30, 2023 I purchased a 2016 Hyundai Tucson. And purchased a Bumper to Bumper Warranty for $2930. The paperwork, the Financial Officer, Dan Harris, put in a Blue Hyundai Folder, with the words, Higher Standards written on it. That was an inspiring thought, which, to me, meant, Honesty, Integrity in Business Dealings, and that a Warranty would be honored. My Tucson first went into Hyundai on July 10, 2024, for an intermittent problem. I had told Hyundai the problem happened when driving in town, slowing down to make a turn. The engine made a loud sound, then the engine RPM went up. In the mean time I was afraid I would be rear ended. I never pulled out in traffic because of the potential problem happening then. This intermittent problem was a real safety issue. They ordered parts costing $444.42 and the labor was to be $550.00. When the parts came in it was discovered that wasn't correcting my Tucson's problem. They keep the car on July 29 and 30, 2024 to test drive. Hyundai's driver picked up the Tucson, from my apartment on July 29 and then drove it back on the 30th. That was the test drive. The Service Manager, Chris Watson, told my son that they would be giving me a loaner car the beginning of August (that never happened.) In August, 2024 they had the Tucson, again for Test Driving. When I called on August 18, 2024, Lucas told me they had test driven the car in town and drove it on the highway with no problem. Since there was not a problem I can pick-up the car. I told Lucas I have a Bumper to Bumper Warranty, I will not pick-up the car until it is fixed. I went to their West St. Office and tried to talk to the Service Manager, Mike Watson. As you might imagine after they've had the car 2 days in July and many days in August without any results I was upset, Hyundai although telling my son i would have a loaner I never got one. Being without a car so many days, was I thought totally incredulous. I was angry. When I tried to talk to Mike Watson he told me to leave his office he would not talk to me. Great Higher Standards. It is now October 15, 2024, while moving my Tucson from their West Street Office to their new Edgewater Office they experienced the intermittent problem. The General Manager, Mike Mayfield, told my brother-in-law they had ordered a new transmission. Once again, dishonesty. Hyundai had a man from Hyundai inspect the car and he found nothing wrong with it. What man? Incredible, what Higher Standards, the General Manager took the word of his Driver who heard and experienced the problem, that there is a problem but not Mike Watson in Service. read more

Brought my car in for recall repairs, oil change, tire rotation and asked for my left rear tire leak to be repaired. Went to pick up the next day and paid $90 for the oil change and tire rotation. I told them my tire pressure light is still on and they said I just need to drive a few miles and it'll turn off. Turns out they never fixed the leak, only added more air. Also means they didn't perform the $30 tire rotation, because my left rear tire was still the one with low air a week later when I checked (I.e. it wasn't a sensor issue). Had to bring my car back to have them fix it and they charged me another $30 to repair the leak. Have to wonder if they even fixed the recalls or changed the oil. Pay good money to take care of my car and they're not even doing what you pay them to do. Take your business elsewhere! read more

******buyer beware!! Don't trust this dealership or spend your money there! We purchased a "new", according to their website, 2023 Santa Fe this month, 9/2024. We discovered it was in an accident, the dealer didn't tell us during the purchase and the repairs included NON-OEM parts. The vehicle is still listed as new on their website. Horrible and inexcusable experience from the President/CEO of Annapolis Cars, the General and Sales Manager of the dealership down to our Salesman. Go elsewhere**** read more

BEWARE!!!!!!! Someone at this location allowed a fraudulent credit pull SEVEN DIFFERENT TIMES to four different creditors with no drivers license present. After contacting the manager Mike Mayfield to see who on his team allowed this to happen, he has gone unresponsive to my emails. Good luck to your social security number if you choose to purchase a vehicle here! read more

Had a crappy time seeing cars marked up sometimes by as much as 17%. One dealership is northwest of Baltimore and they left the barest taste in my mouth. Well, I saw they had a 2022 Santa Fe Calligraphy. I messaged and asked for the price. And guess what, the price was MSRP! Yes, I know MSRP isn't something to cheer about. But, during these times when the dealer has four cars on the lot and most are looking to gouge someone, it was a welcomed sight. So, after my bad experience I saw Annapolis had the car too. I sent a message and even though it was super late, I got a response and was able to set up an appointment for 9:30 in the morning with Shawn. I got to the dealership at about 10. Traffic from Baltimore was more than I thought it would be. I met Shawn, I let Shawn know I wouldn't need a test drive because I already test drive one and I just needed the total and the my scores were solidly in the 8s. I wasn't asked any silly questions like, "What payment would you be comfortable with?" Or any of the stuff that would've shown me that they were trying to get the most. He knew what rate I wanted and he knew that I knew my score was great. Well, I was only there a little over an hour. While I was offered all types of F&I packages, I wasn't pressured. And they beat the manufacturer's rate. This was Easy Peazy. The shortest and best buying experience I have ever had. This dealership is the best to buy a car from in my opinion. Take that little drive. It's worth it. read more

I had a 9am appointment for my Genesis. I simply wanted an oil change and the rotation of my tires. My car was returned to me at 12:30, three and one half hours after I brought it in. How did this happen? I discovered that management scheduled a meeting for all the mechanics while I was waiting, thereby inconveniencing me and my time. Meetings with technicians should be scheduled early in the morning before the service center opens for customers or after the center closes. Hyundai Genesis contends that it has a stellar brand and superior customer service. Unfortunately, that was not my experience. I will have to think long and hard before I return to Annapolis Hyundai. read more

I had an appointment at 9:15 for service before an upcoming trip. When I got there, they said that their lift was broken and they could not service it. They said someone should've called me, which means they knew it was not working well before I arrived. No one communicated with us at all. I had to tell my ride who was almost there that they left work for nothing. We have had other bad experiences here. We will be using Hyundai in Bowie as we have never had any issues with them. Annapolis is just closer, so thought we would give them another try. Attempt failed. We would rather drive further to someone we know we can trust and values our time! read more

Exceptional customer care. The office person even came out and installed my new rear wiper fixture.

This is the place to take your Hyundai if you are in the Annapolis area! Had an emergency with my breaks leaking break fluid on a Sunday evening. Called Monday morning and they were able to schedule me an appointment for the same day. They did a full check of my breaks to see what the issue was and what would be the best way to fix them. Adan, who works at the service & parts desk, walked me through the whole process step by step so I knew exactly the work that was being done to my car and why it was necessary. The whole staff was extremely knowledgeable and never tried to overcharge me. I was able to drive my car off the lot with no problems the same day. A stellar overall experience and I will be bringing my car back here for all of my future maintenance and repairs. read more

Nope. Requested a quote for a new car to order. Received the written quote, liked the price and asked to proceed with the order. They called the next day and said they would not honor the written quote I received. Garbage. read more

Absolutely appalling customer service. No one ever answers the phone or even calls back when a message is left. Worse dealership I have ever dealt with!!! read more

This is easily the worst service I have ever received in my fucking life. Do not under any condition work with Mike Mayfield. He will not pick up his phone. He will not respond to your emails, and if he does he will not answer your questions or provide you with the info needed. My car got stolen as a result of Hyundai opting out of installing immobilizers. 6-8 months go by and Hyundai corporate and Hyundai of Annapolis refuse to notify the public that their cars WILL be stolen at some point. I'm just grateful I wasn't in the car when it was stolen. So once your gets stolen, no shop in the area will accept it for repairs. Your insurance won't even be able to find a place to repair it, so you have to take it to a dealership. It has taken 7 fucking weeks to repair 4 things and update the software. I am in disbelief. Do not ever, under any circumstances use this dealership. Honestly, don't even buy a fucking Hyundai at this point. Fucking cowards. If you knew you were understaffed and couldn't do the work you shouldn't have accepted it. Selling this car the second I get it back solely on the service alone. Worst part is, I really liked the car. Only positive is the documentary that will come from this on the failure that is now Hyundai. read more

Good service, good availability (within reason), and no charges over MSRP for hot cars. Not the fastest buying process but not the worst by any means. They try to make sure you don't accidentally sell your information etc. Not perfect when it comes to taking care of the checklist items in the Hyundai new car checklist but they do the essentials. read more

This dealership is cramped , crowded , double parked cars everywhere .. a new dealership can't come fast enough. I took a relative's car there for a warranty recall .. and they are all booked out for 3 months .. not good. I'm so glad I didn't buy my Hyundai there a few yrs ago and I recently purchased a new Honda. I feel sorry for the employees who work at this messy , crowded dealership to deal with this work environment every day. I hope the new Hyundai dealership in Edgewater will be large enough to handle the growth of Hyundai. read more

Service department is awful. Dropped off car for first oil change and tire rotation. They had my car for 2 days. Called at noon and told would be ready by close. On way there and I decided to call. Put on hold and hung up, Called back and told car not ready and no loaner available. Left wheel locks on seat with post it to put back on console. Husband picked up car and didn't check package. 1 lock missing and package opened. Service said the the mechanic used master lock. My locks had never been open until then. Still waiting for a piece of molding to be fixed. Told part would be there in September. We were there in July. Never ordered! It's now October and we've been told it's ordered and will only take 45 minutes to fix. I'm out a wheel lock and tired of dealing with the service department. Rude, uncommunicative and unprofessional thieves. read more

Wow. Just wow! Excellent service! Dealt with Nate who was responsive and flexible. Helped to facilitate a quick sale that was relatively painless, especially in this COVID car buying era. They don't charge crazy market adjustments and are good people. I drove 1 hour out of my way to buy here! Highly recommend! Honest car people! read more

I have called the service dept 5-6 times and no one, including the service manager, calls me back. I have also texted them. This has been over the course of several days. They still have not figured out how to fix the recall that could cause a fire in your car, even if it's not running. They advised to not park in our garage. My appt. is for another recall for the ABS multi-fuse. I have a 2017 Santa Fe. They used to have really good customer service. read more

This place is weird! We walked in and no one greeted us. So we walked up to the front desk and we were told that there would be a wait, no big deal. After explaining how serious we were and that we already had our on eye on a specific car, the receptionist gave us the keys to go check it out. 20 minutes we return and still no one available. The receptionist then told us we can go for a test drive alone and when we return someone could talk to us . We leave, 15 minutes later we return and again no one to talk to us. The receptionist then made a comment saying she was happy we had money in hand because most people come in and waste time due to the not getting financed, straight awkward! By that time manager tells us to have a seat and wait longer so we did.... After being annoyed for too long we decided to blow that popsicle stand. When we returned the key to the receptionist she did nothing to convince us to stay and rather commented, whatever makes you happy. Finally a dealer came up to us and offered to work with us. Long story short we walked out due to they could only offer us a free oil change which comes standard for our trouble and didn't even want to offer a discount. Manager wasn't busy but he didn't give a shit. Car smelled like cigarettes. We went up the rode to Ford and got an awesome deal with a lower price and less miles! read more

Awesome place! I've purchased three cars from this dealership and continue to use their service department for all my maintenance needs. Everyone's super friendly, helpful and full of joy and knowledge. I always feel welcomed and that's what separates this dealership from all the rest. The service manager in particular, I believe his name is Jacob, has always gone above and beyond for both my wife and I. He's definitely on his game 100% of the time. I don't need a new car at the moment but you can bet your life when I do I'll be returning back to Annapolis Hyundai. I highly recommend checking them out. read more

Annapolis Hyundai - Car Dealers Near Me - Edgewater, Maryland

I have to say that the experience at Hyundai of Annapolis was probably the best we've had ever. The General Manager Mike was amazing. As soon as I walked in, he greeted me cause he knew his sales staff was busy. He answered all my questions and then found me Paul, one of the nicest salesman you can find. Paul went above and beyond when answering any further questions I may have had. And, they gave us a very respectable amount for our trade-in. Joe, the finance guy wasn't pushy and was fun to deal with. Overall, the whole experience was by far the most painless car purchase we've ever made. This is our 3rd vehicle we bought from Annapolis. They are truly like family. Don't waste your time anywhere else. Be at home with Annapolis Hyundai. read more

My buying experience was great at Annapolis Hyundai, but my service experience has not been good at all. I just called to schedule my 2nd routine oil change and maintenance and the next available appointment is over 3 weeks out. I guess you're supposed to call and schedule your appointments a month out and estimate how many miles you are going to drive..... The last time I took my car in for an oil change it took almost 3 hours. read more

Had a great experience at Annapolis Hyundai. Actually, it was one of the best buying experiences I've had. While majority of the Hyundai dealerships in the area are charging insane markups (one I saw up to $20k) this dealership is charging MSRP with no hidden fees or "required" add-ons. The staff was responsive, informative and honest. If our salesman (Shawn) didn't know the answer to my question, he admitted he didn't know and would go get the answer instead of making something up or blowing me off. The GM (Mike) was extremely knowledgeable on the vehicle we wanted and was engaged as needed through the whole process. The Business Manager (I believe his name was Joe) was also great. Start to finish the entire transaction was seamless. Customer experience is definitely a priority at this dealership. I'm hoping for a similar experience when we go back for service. I would without a doubt recommend this dealership to any of my family or friends. read more

Repeat customer, thrilled both times! Easy in, easy out. Prices online are accurate AND include freight! Shawn Legundo and Kevin Yi were friendly, professional, and efficient. During the paperwork process, Mike offered packaged maintenance and warranties, explained them well... but no pressure to buy! Paperwork done in 15 minutes! Left with a 2020 Elantra, no money down, at payments less than my 2018! If you need a new car, make sure you at least pay them a visit! read more

Horrible customer service. Greg does not know how to treat customers coming off as rude and at times was hostile. Shawn and him teamed up to get the worst deal possible. Didn't even allow negotiations. There was one number and one interest rate, and once they were challenged they went off the rails saying I wasted their time. Mike is a great GM and was able to help me through this situation, but it is concerning that employees who treat customers the way they did still have a job. I will never be going back to this location again and will never recommend it to anyone else. There are many other dealerships in the area that would love the business. read more

Visited Annapolis Hyundai to purchase a vehicle. We walked around the lot for 25 min and not once were we approached by a sales associate. One salesperson, a gentleman with a beard, walked out and looked at us then literally walked right back into the building!! My wife and I were so fed up we walked past the building where all the sales associates were getting hotdogs, out of the dealership right next door to the Toyota dealership where we were approached within 2 min of being there. I understand sales associates not wanting to pressure customers, but you never ignore them. Especially after making eye contact! I will NEVER visit this dealership again. To the salesperson with the beard you missed out on a sale today. read more

My AC was taking time to cool down, so I asked that it get checked. The Service Department told me I needed an AC replacement for $2,000 (new parts) and front brakes for $450. I declined and took my car to a 5 star mechanic. I was told by them that the AC was fine and the brakes did not need replacing yet! The mechanic also told me the serpentine belt was cracked and recommended replacing for $132. What's my complaint? I am a single, middle aged female, and I feel that the Service Department took advantage of me! They also should have noted the serpentine belt which is a vital part of a functioning engine. Instead of paying Annapolis Hyundai $2,450, I paid a well respected mechanic $132. My AC is still blowing super cold air after a few minutes. Do the math. read more