Took my sports car there today to see if they wanted to buy it. A salesperson (didn't remember his…read morename) took my keys, went out and took pictures, went away for another ten minutes, came back and said he would call me in fifteen minutes. An hour later, I realized that maybe he didn't have my phone number,so I called. The "real " salesman who's card I was given, didn't know who I was, was very cranky, told me to bring the car back and said he was out when I brought the car there. Turns out his colleague didn't explain any of that to me - I assumed I was going to get an offer. Anyway, his irritation didn't make me feel like I could do business there.

Bought our Suburban from the used Super Store a few weeks ago. Had a great experience all the way…read morefrom our sales person to the finance person! Would definitely recommend Criswell!

my wife and I loved the experience at Hyundai Edgewater, MD. Miguel Martinez made our car buying…read morechore very easy. No hassles, gimmicks or bickering back and forth. A great price to start, and working with the manager gave us a great price on my truck. The Santa Fe is a beautiful SUV. Thank you Edgewater Hyundai! 5 Stars!

If ZERO was an option, that would be my rating. After NINE WEEKS in their "service" dept., the…read moreonly update I get is if I call and leave multiple messages. No one at this dealership cares a bit, and Hyundai Consumer Affairs is no better, with a month-long (SO FAR) wait for their promised offer to buy us out of our 2 year lease. My advice: dont buy a Hyundai EV, dont buy anything from this dealer, and FOR SURE never leave a car in their service dept. And if you suspect you have a lemon, just call a lawyer. You're going to need one.​​

My experience was great! Michelle P. was my salesperson and she was awesome. The dealership gave us…read more4hours to take the vehicle to be looked at by a mechanic eventhough it was inspected. When we returned we never felt any pressure from Michelle and she was straightfoward without having to haggle a fair price. I liked that I didn't have to return to pick up my tags they put them on there. Ask for Michelle P. if you go there.

I had scheduled an oil change and tire rotation at 10:30. 3 hours later we finally were paying…read morejust over $200.

Very kind people that work with you and let you choose your day to rest because Dennis and Ruth…read moreLandaverde are there for you. Ruth did my Dip class Driver Improvement Program in zoom and Ruth explained everything while going through the video and there were little rest and that was to help you understand and she made sure you understood and she answered question. I got a95% and the course does show you a better way to drive safer and smarter. They are a great business and affordable .

I needed a document notarized ASAP while I was visiting Maryland, and I found this place through…read moreYelp. They were able to get my document notarized on the same day in just minutes. It was such a fast and painless process; I definitely recommend Tag and Title Service for your notary and other needs.

Mr. Mosby -- As the Service Manager for Koon's Ford Annapolis, and from a career customer service…read moremanager, Jim Warren and I want to let you know how much enjoyed dealing with Mike Treas this week in coordinating the service on our 2012 Ford Escape. The Technician, too, did an awesome job! We bought the car from Bortnick Ford, in Upper Marlboro, new, in 2012. That dealership did us well. Then, the dealership became Upper Marlboro Ford. A, totally, different animal, for sure. And, the Service Writer is miserable to deal with, at best. Thankfully, we have, now, found Koon's Ford of Annapolis. The service experience has reaffirmed our confidence in Ford! Our thanks for Mike and the Technician, as well. We will be return customers!

First time customer and very disappointed in the interactions I had with the staff at this…read moredealership. Mike Treas the service manager and Mark Bowling were both extremely dismissive and rude to me from start to finish. First, I'll start with the positives: 1. They serviced my car quickly just under 2 hours. On the phone I was told it would be 2-3 hours, so that's nice. 2. The lounge is very nice and clean. The location is also right across from Festival at Riva, so I walked there to get some work done at a coffee shop and grab a bite to eat. Super convenient. When I pulled up to drop off my car, there was nobody around. The service staff was all at their desks. The service center isn't well marked. I'm a new customer so I was unsure of who I go to first. Some places have a front desk you check in with or they have people outside waiting. I checked in with one service rep (Kaleb) who sent me to Mike Treas, the service manager. I asked a couple of questions but it all felt rushed. When my car was ready, I got a text. I went to see Mike, who was on the phone. I let him finish his call and went onto his office checking in about my car. He looked at me like he had no idea who I was, yet I had just seen him not even 2 hours prior. He passed me off to Mark. Since I'm a new customer, I asked Mark what the process was. I just wanted to know for future the right places to go. He immediately became dismissive and was rude to me. He told me he called me, so I should have known to see him. Nobody told me that I was being passed off from Mike to Mark. He pointed out and told me my car was behind the keys. Yes, Mark left me a voicemail, but only said "this is Mark at Koons Ford. Just calling to let you know that your car is ready for pickup. Thank You." So how was I supposed to know that I had been handed off to Mark? He didn't say he was a service rep or anything, he could've been a receptionist from the dealership calling. My interactions with both Mark and Mike were negative and make me not want to do anymore business with this service center again. I see this dealership's service dept has some bad reviews. The department could be a little more friendly and helpful, not defensive, rude, and dismissive. Mark could have spent 1 more second on his voicemail to say "so come and see me." Or Mike could have told me he would be passing me off to another service rep. Or, in the text message they could have stated "go see Mark Bowling." I don't think that's too much to ask from a service center. Just a couple of small changes in communication and I would've left a happy customer. This could also help your reviews not have as many angry customers.

The service center is not far from the dealership. This is hidden on the back street between Khol's…read moreand the parts stores/Rite Aid strip mall. This is a small service office! It's probably the smallest service desk I have ever experienced out of all the ones I've been to across multiple states, but they get the job done. Zeek and the other lady work the counter and are expected to answer phones too so if you call and they don't get back to you, it's because they are taking care of the customer standing right in front of them. On one occasion I was on a time crunch to get my safety inspection/car registration taken care of and stopped in. Zeek remembered my situation from my original appointment and fit me in. I feel like the smaller office allows them to offer much more personable service than a larger service center. If you don't have a ride or would rather wait for your vehicle to be serviced, the waiting room will do. I bring my Kindle Fire. They have a Kuerig machine and hot cocoa and tea. I even snatched up some little pre-packaged muffins one cold morning to lift my spirits.

This is about the service center, not sure about the new car dealership aspect of the business…read more. Had a friend that has a 2005 Nissan.. The car had a bad Heating/AC control unit. I brought it to the service center asking for a quote to fix the issue.. They said the control unit was not available new and was only available on the used market. They said they looked on ebay and the only one available was $1500 in Egypt. I thought they were joking. They said they could get the part in a couple of weeks from the ebay seller and install for $400.. I am thinking no way.. Did a little searching with good old google and low and behold.. for less the $100 I could have a used part in 2 days.. I decided they were crooks and would see how hard it was to install.. 30 min watching youtube it was installed and working.. You decide if it's worth it.. I didnt..

Super, super impressed…read more Sealed my chip on the spot and told me what to do next time it happens.

What a reprieve from the torture that is Safelite. Superior is a locally owned small business that…read moreI'm so thrilled I stumbled on to in my search. My windshield was cracked from a rock and I needed it replaced, while insurance routed me to Safelite, they were terrible, and did not know how to deal with the calibration. I didn't realize you do not need to use safelite to have insurance cover the repair. I cannot recommend enough to call Superior and avoid safelite all together. They knew what they were doing, did it quickly and got it fixed. Insurance or not I would absolutely come back here again if I needed a repair. It's hard to find (tucked back in the middle of a warehouse complex), but don't let that dissuade you. It's fast, friendly service and it will be done correctly. Highly recommend.

Last review was 8 years ago when the Edgewater location first opened. Recently needed major repair…read moreand just like my prior experience service was excellent. Service professionals were knowledgeable, professional, and kept me very well informed. Especially happy with the drop off and pick up service they provided. The business has grown substantially which is a clear indication that other customers are as satisfied I. Hats off to Clinton who could not have been nicer and more accommodating and he certainly is an asset to the Neely staff. Hopefully, I won't need auto repairs for another 8 years but, if I do I won't hesitate to take my vehicle to Neely's. Thanks guys.

First, I want to start by saying I don't like having to do this b/c I have used Nealeys for a long…read moretime but overall, I'm very frustrated. I brought my Black Ram in for service about 2 months ago to have brakes all re-done and inspection red flags fixed (roughly $4500). After getting the truck back, it was severely shaking and idling very hard along with immediately misfiring when leaving the parking lot. I returned the truck believing that the inspection work I did not have done initially would help clear up any further issues, so I had them complete the remaining inspection red flags ($5500). To my surprise, this was the beginning of a month-long situation of working on the truck and trying to diagnose issue after issue to ultimately not fix the problems it was brought in for. On top of that I was told I needed to purchase axel extenders for the truck to ride better and replace the sway bar. After I spent the $900 on extenders, they installed and the truck was still shaking badly. Finally, I got the truck back and still no resolution to my issues. So, after 10K spent on a truck worth about 9K, I'm in an even worse situation than I was before but now down $10K. Customer service is and has always been great, no issues at all. In fact, I believe they were trying their best but giving me the truck back 3 different times to have me return it 3 different times for same issues, was infuriating. I'm not sure if I would use them again. Love the people, but being down that much money and now needing to figure it out myself, is not what I was expecting

I was in Annapolis for business and went to Halim at Auto Tech after my car started making a…read morestrange sound. They looked it over and made sure it was safe to drive. Very grateful for their honesty and tips for my car! I would 100% go back - thank you for a great experience while I was in a new city!

I needed quite a few repairs done on my vehicle and the guys at Auto Tech managed to get the…read morerepairs done very quickly with frequent status updates at a reasonable price. Highly recommend, will be returning.