Staff is rude, labor is overpriced, everyone just thinks they can take advantage of you if you're…read moreyoung or don't know much about car maintenance. Do not go here.

Great service, quality assurance, prices are competitive compared to most, nicer shopread more

They are very honest and did great work. My wife was in from out of town and had an intermittent…read morestarting problem They took her right in. Diagnosed the problem and fixed it while she waited. All the while showing her the faulty parts and explaining it to her as they fixed it. I appreciate their speed and honesty. Will recommend to everyone I know. Thanks for the help!!

My Honda CRV needed front & rear break pads & rotors. I called many places in Annapolis. Most of…read morethe places didn't have appointments or quoted me for very high prices. When I called in the conversation over the phone very simple. Quick price quote. No hassle about dropping off the car. It was a very easy process. They know what they do & price was very reasonable. All the reviews I saw for this business are for real. We are in a bad economy but ripping others off is not a solution. I am totally happy that I found this place. As they promised service requested was done on time. Please check with this business for your vehicle needs before you check elsewhere. You will not be disappointed. I highly recommend this place for your vehicle needs.

Only replaced brake pads and rotors on front instead of both front and rear as requested. Now I…read moreneed to go somewhere else in a few months to have job completed. Verbal quote was high enough for both front and back and I had specifically asked for all 4 wheels, so I was confused when work was not done. If you know what you want, Bruce does not listen. Been a customer for over a decade but I will not be returning.

We moved to Annapolis in 2020 and took our 2007 Honda minivan to another dealer for the state…read moreinspection. They gave me a list of items that they claimed needed fixing...to the tune of $1700! A few were valid, the rest were nonsensical. On the recommendation of a neighbor we took it to Accurate and spent less than a third of that. We've been bring both of our cars there ever since. Fair, reliable, and timely. What more could you ask for?

I had both my cars here for the MD State Inspection, and it was fantastic. Scheduling the…read moreappointments was very easy, the person I spoke with on the phone was helpful and polite. The service was above and beyond. They text you a link so you know when they've started your work and when they've finished it. Then I received an email with a document including the breakdown of the entire inspection with notes and pictures. It was unexpected but so nice to have a report to look at other than just a verbal "pass" or "fail" from the mechanic. The inspection was reasonably priced (we paid ~$90) and I would recommend this place to anyone looking to get their inspections done.

Very expensive. Parts markup 100% over retail prices. Checked prices at dealership. Labor rate…read moreseems high for specific job. $500 labor to replace 4 plugs in a Toyota seems excessive. Close to $ 700 with parts to replace spark plugs. Declined a long list of other repairs that I was told I needed, mainly because of the cost. I'll be looking for a facility that's more reasonable.

My 2011 Tundra 5.7L iForce was making a loud whirring sound (Anthony at Goss Garage said it was…read moresounding like a jet engine...yeah, it was). I had visions of transmission replacement and my savings being depleted. So I dropped my green monster off on this past Tuesday, and they gave me a nice Honda Accord loaner. They called me yesterday evening to tell me it was merely the fan clutch. Said the part was on order. It must have come in express, because they called around noon today to say it was ready. That fan clutch must have been dragging, because now the truck is way quieter, adn is back to being the beast I love to drive every where. Goss Garage II. Keeping Pat Goss's legacy of fair pricing and honest work, and my vehicles, alive.

My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

Don and the shop was great Replaced a tire with a tack for a very…read more reasonable price I like the atmosphere and it is very convienent to my home Thanks

Came in for an Inspection. They came back and said I failed the inspection due to brakes and play…read morein ball joints. I took my vehicle straight to Infiniti to have the repairs done and they said neither of the two things they mentioned needed to be repaired. This location is running a serious scam. Won't pass any inspection until you have them service your vehicle and spend more money with them.

I was having a crappy morning. I then went here to see why my car is doing weird ish. I was told I…read moremight have to pay 3x for different diagnostics. I left my car. Took the ugly equinox and went about my way. I came back. Was told that it was my tires and my breaks and ROTORS *cries* that were causing me issues. I only paid for one diagnostic and since I know a mechanic I was able to get the parts wholesale. Still expensive but at about 1/4 of the price. Nobody judged me as they do In many benz dealerships. Nobody had a stick up their bum. They were all extremely helpful and sweet and I really and truly appreciated their lack of pretentiousness. Their customer service was beyond standard ( this goes for the guys that drove my car away from and back to me as well). I love the diversity. If you have money to spend on your car,do so here. They deserve your business. Don't go to the one in Catonsville. Just..do not. 3 months later and I have the same problem just so i could go to these wonderful people to tell me what it really was! Ugh!

I have been told that I had 2 major issues over the last 7 years…read more One was an unknown camera, Mercedes service wanted $12,000 to replace. No idea what it did, but I never replaced it. Then last week, I had oil on my wiring harness. The fix was $28,000. I said no and took it to a friendly gas station. They fixed it for $500. The Service people keep asking me to come back and let them do the work. Run away from the dealerships!

I am a fan of Autotech for the following reasons: 1. Gary…read moreand Morgan always explain their recommendation. 2. They don't up-sell. Gary has coached me on what needs to be fixed (i.e., safety-related) versus what would be nice to be fixed (i.e., irritating squeak). 3. Best I can tell their prices are comparable to other well-regarded auto repair facilities 4. If I leave for a trip, they will let me keep the car there for as long as I like. 5. It has only happened once, but they always resolve an issue they didn't fix, but charged me for at no cost. 6. Versatile--they have worked on my Toyota Tacoma, Kia Forte, Maxda CX-9. I give them high marks for honesty, integrity, patience, customer service, and being just good folks. Keep up the great work!

I was in Annapolis for business and went to Halim at Auto Tech after my car started making a…read morestrange sound. They looked it over and made sure it was safe to drive. Very grateful for their honesty and tips for my car! I would 100% go back - thank you for a great experience while I was in a new city!