I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

Reason for Visit-Vehicle inspection Allen & Mike were…read morefriendly and professional. They got me in and out in no time! Price was fair and reasonable. I will return for my auto service needs!

I brought my truck to Dad's Garage in Owings for three relatively straightforward items:…read more * TPMS sensor programming * Tire balancing * Diagnosing an emergency brake-related clunking noise under load I had an 8:00 AM appointment scheduled well in advance, yet after TWO full days, the truck sat untouched until around 2:00 PM on the second day. This was a job that realistically should have taken a couple of hours. The TPMS issue was never resolved. Initially, I was told the sensors had been programmed correctly and that the warning lights were caused by incorrect tire pressure -- one of the most ignorant explanations I've ever heard from a mechanic. The reality was simple: the inner rear TPMS sensors were never programmed at all, which was the entire reason the truck was brought in. They eventually admitted that after the fact. Next was the wheel balancing. My truck has custom powder-coated wheels. Instead of using stick-on weights like the factory setup already had, they installed hammer-on steel weights on the OUTER edge of the rims, damaging the powder coating in the process. Any competent shop should have immediately recognized the proper balancing method after removing the existing stick-on weights. As for the emergency brake concern, they never properly diagnosed it. I specifically brought the truck in for a loud noise under load -- not the normal sound of the electronic parking brake actuator engaging. They dismissed the issue without ever meaningfully reproducing or testing the concern. To top it all off, they broke a wheel stud using an impact gun on the lug nuts rather than properly torquing them as a qualified mechanic should. Because of the excessive use of the impact gun, I now have concerns about stretching or cracking of the remaining wheel studs and will likely be replacing all of them as a precautionary safety measure. Between the damaged powder coating on the wheels and the wheel stud issue, I am now facing well over $1,000 in damages to either have the wheels professionally re-powder coated or replaced, along with replacing the studs they improperly handled. What made the experience even worse was my conversation with Mike, the owner. From the beginning of the call, he was defensive and adamant that everything had been performed correctly -- until several of those claims were proven untrue. Once confronted with the facts, the conversation quickly became unprofessional, including yelling on the phone rather than attempting to resolve the situation appropriately. Two days wasted, damage to my wheels, unresolved issues, poor communication, and additional damage caused while the vehicle was in their possession. This experience was frustrating from start to finish. Steer clear of Dad's Garage unless you want your vehicle returned with more issues than it had when you dropped it off.

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.

3 hours to patch a tire, with an appointment, only for it to fail in a month and be told I need a…read morenew tire. It was a 1/2" screw on the center on the tread. Opportunistic, incompetent jerks.

Had a rapidly deflating tire on the highway with our toddlers in the car. We were watching as the…read moreair pressure monitor was declining every second. Luckily there was a dealership off the highway so we drove there. I thought we were in for a rough ride after realizing the dealership was closed. Midas was the only tire shop open within 3 miles open on a Saturday. My husband changed the flat out for the spare and we drove over. They took the tire right away and patched the hole. I walked the girls over to grab some lunch at Wendy's and when I returned it was done and my husband said they didn't even charge us! Thank you!

I paid to have my rotors and brake pads changed. I paid $1000. The first time they were squeaking…read moreafter a few weeks. The second time they squeaked again. The third time they were wobbling. Each time I went back they told me it was defective materials and they supposedly put new ones on. I finally got someone to change my brakes and they told me the original rotors were still on my car. I have a 2020 Hyundai Santa Fe and the rotors had never been changed. They still said Hyundai. So this means that not only did they NOT give me new rotors the first time I went. Even after I went back twice, they never corrected it. So in my eyes, they cheated me three times. Clearly I didn't know what the heck I was doing. I saw rust on the rotors at one point but again just thought it was "defective" as they had said. This was the first time I'd not gone to the dealer to get my car fixed. Not only that, when I finally got the brakes done properly by someone else, they said they had zip tied the connector to the e-brake. Again I have no idea what that means but they broke something and then zip tied it back together. So I have to get a new connector. Bottom line, they charged me $1000, only changed the pads, didn't correct the issue even after I brought the car back two more times with problems, AND the broke the connector to my e-brake. This is the worst experience I've ever had. I can't rate this place low enough.

These guys are great. Chris and Jeremy and the team are very thorough and helpful. Great…read morecommunication with me all along the way. I've had them servicing my 3 cars for a couple years and I am super satisfied. Highly recommended. Andy G.

I made an appointment at the Annapolis shop for an oil change, but when I arrived, I was told it…read morewould take 1.5 hours! It takes 15 minutes at Jiffy Lube and other places, even without an appointment. Also, I sent 3 emails and made 3 unanswered phone calls to ask them how much a synthetic oil change costs. No response. Then, after learning that the oil change would take 1.5 hours, they told me the cost would be $96! Jiffy Lube charges $70. That was the last straw. What are those guys thinking? I doubt that they will be open for long.

Made an appointment at the Annapolis- Defense Highway store on Monday which was confirmed by Marcus…read morevia phone. Been to this location before once and had a good visit. However, when I tried to check in with the man at the desk I was told no appointment was on file and maybe it was the West Street store. I told him no it was here, but this person (I wish I got his name) was disinterested and condescending and said it was 1.5 to 2 hours wait for the oil change. I said no thanks and drove down to Valvoline and was in and out in 30 minutes. Valvoline is not my first choice because they are always trying to upsell but this time it was money well spent. Need some tires for my SUV soon and I was thinking NTB but now I'll head down to Pep Boys where I have received good service in the past. I used NTB because they were closer to my house after we moved but now I'll just take a few more minutes to go where I am treated properly.

I dropped my car off 4 days ago, on the first day they said 2000 to repair on the second day they…read moredidn't fix on the 3rd day they said it was fixed I got a lift then they said I need another 1000 dollars of work, I wanted to take my car some where else but they said it wasn't safe, so now my bill is 3000 and I am so afraid of what they will say tomorrow my bill is going up a 1000 dollars a day

Made an appointment for 3 o'clock and as soon as I arrived they got to work. I was told that it…read morewould take an hour, 54 minutes later they had my scraped rims fixed up. Thank you guys for your great work ethic.

The team at wheels helped me with plugging my tire when all other tire shops were closing. Awesome…read moreguys that saved my day !

We never have trouble with finding what we need and more. It's busy on the weekends but still easy…read moreto navigate. All the employees are nice. I love the scan and go on my phone. This is also the pizza, hot dog and ice cream go to. It is a bit difficult to figure out the food orders in the app and the older people that aren't into technology are out of luck. Overall a great Sam's location, but they need to accept orders at the counter for those that don't have the ability to use the app.

Placed an order for shipping it was picked up by Willette per the tracking the coffee box and the…read moreTide box was Smashed. Shipping is free for premium members beware a charge showed up from DoorDash was placed on my account. When I called the store because as I watched the tracking it was picked up at the store the customer service person Kaia hung when she it came from the warehouse the is 1 888 then slammed the phone down l. Spoke to store manager Merl who claimed they don't get delivery drivers see attached photos They do Customer service at the Annapolis store is HORRIBLE this doesn't matter if in the store or calling them

Extremely Poor Service Experience - Appointment Mismanagement and Unresolved Issues…read more I am writing to share my very disappointing experience with Mr. Tire. I scheduled an appointment for Thursday, April 9th at 5:30 PM with the following primary concerns: Low tire pressure warning (suspected leak or faulty sensor) Replacement of rear trunk struts and hood struts These were the main reasons for my visit. I also agreed to an oil change since I was already at the shop. What happened: Upon arrival, I was informed that the technician capable of replacing struts was not available. I clearly stated that struts and tire pressure issue were my priorities, so the appointment was rescheduled to Friday, April 10th at 1:00 PM. When I arrived the next day: * Only one technician was present in the shop * After waiting 40 minutes, my car had not been touched * The receptionist confirmed they were understaffed but could not explain why a scheduled appointment was accepted under those conditions I eventually left, and I was told I would be contacted when the car was ready. No one ever called My repeated phone calls went unanswered I had to take an Uber to the shop before closing, only to be told: My car was still not ready I would not be able to take it home that night The situation continued: Saturday- still not ready Sunday - I finally retrieved the vehicle Final result: * I was without transportation for 3 days * I incurred additional Uber expenses * I paid approximately $2,000 * Both primary issues were NOT resolved: * Low tire pressure warning still on * Rear trunk struts were not replaced (I later purchased them myself on Amazon and received them the next day) Conclusion: This was a complete failure in scheduling, communication, and service execution: * Accepting appointments without adequate staffing * Lack of transparency * No communication or follow-up * Failure to address the customer's primary concerns This experience was unacceptable and highly unprofessional.

Awful. We bought…read morefour new tires for my car. The next day, one was flat. I paid for a tow and they replaced the tire. I was told this would be reimbursed and it has not been 3 months later. Then, that tire began to lose air along w 2 others. Had to go back and they kept my car for 3 days, which with 4 children is very disruptive. They replaced the tires. THEN, two of those tires had issues so they replaced the worse one and told us they checked it and it was installed properly so we would be safe to drive to OBX and back. We did not realize our tire was MELTING FROM THE INSIDE on the way down until we got into the car to go home and noticed the huge buldge. We had to get a new tire at the OBX and pay for an extra night and day at our rental along w food deliveries. Our car would have crashed on the highway had that tire popped in the 5 hour drive down. Monro, the parent company, took 3 months to get back to me. I sent all of the documentation, a letter describing everything, all of my receipts, everything. It took me 3 months to get someone to call me back. Once they called me back, they informed me that only two of our expenses would be reimbursed. They put our family in danger time and time again, yet, are not going to reimburse us for the expenses they created for us. Do not go to Mr. Tire. They will gladly put your life in danger and not take responsibility for it.