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    Firestone Complete Auto Care

    3.2 (61 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    I am a regular customer at your establishment & that is for one reason, Ramona Brown.

    Mentioned in 8 reviews

    Read more highlights

    Midas

    Midas

    (20 reviews)

    Had a rapidly deflating tire on the highway with our toddlers in the car. We were watching as the…read moreair pressure monitor was declining every second. Luckily there was a dealership off the highway so we drove there. I thought we were in for a rough ride after realizing the dealership was closed. Midas was the only tire shop open within 3 miles open on a Saturday. My husband changed the flat out for the spare and we drove over. They took the tire right away and patched the hole. I walked the girls over to grab some lunch at Wendy's and when I returned it was done and my husband said they didn't even charge us! Thank you!

    I paid to have my rotors and brake pads changed. I paid $1000. The first time they were squeaking…read moreafter a few weeks. The second time they squeaked again. The third time they were wobbling. Each time I went back they told me it was defective materials and they supposedly put new ones on. I finally got someone to change my brakes and they told me the original rotors were still on my car. I have a 2020 Hyundai Santa Fe and the rotors had never been changed. They still said Hyundai. So this means that not only did they NOT give me new rotors the first time I went. Even after I went back twice, they never corrected it. So in my eyes, they cheated me three times. Clearly I didn't know what the heck I was doing. I saw rust on the rotors at one point but again just thought it was "defective" as they had said. This was the first time I'd not gone to the dealer to get my car fixed. Not only that, when I finally got the brakes done properly by someone else, they said they had zip tied the connector to the e-brake. Again I have no idea what that means but they broke something and then zip tied it back together. So I have to get a new connector. Bottom line, they charged me $1000, only changed the pads, didn't correct the issue even after I brought the car back two more times with problems, AND the broke the connector to my e-brake. This is the worst experience I've ever had. I can't rate this place low enough.

    Mr. Tire Auto Service Centers

    Mr. Tire Auto Service Centers

    (111 reviews)

    Unexpectedly I backed into the curb like a jerk and it punctured my tire. It was 6:30pm and I was…read moreon a hunt for a place that would change all four of my tires the same night. I have a SUV and it's 'recommended.' (Not by this location specifically, and weather that's true or not is a different story.) I called Pep Boys who told me to drop it off. Which I don't have time for. And all other locations in Annapolis closed at 7, so I knew they weren't an option. I called and spoke with the gentleman at Mr. Tire and explained the situation. He asked what kind of car, what size tires, etc... he stated he had them in stock and if I could get there in the next 10-15 minutes he could do it tonight. I arrived by 7:15, picked my tires and even had them do an oil change and I was out by 8 or so. Great customer service from everyone I experienced at this location.

    Extremely Poor Service Experience - Appointment Mismanagement and Unresolved Issues…read more I am writing to share my very disappointing experience with Mr. Tire. I scheduled an appointment for Thursday, April 9th at 5:30 PM with the following primary concerns: Low tire pressure warning (suspected leak or faulty sensor) Replacement of rear trunk struts and hood struts These were the main reasons for my visit. I also agreed to an oil change since I was already at the shop. What happened: Upon arrival, I was informed that the technician capable of replacing struts was not available. I clearly stated that struts and tire pressure issue were my priorities, so the appointment was rescheduled to Friday, April 10th at 1:00 PM. When I arrived the next day: * Only one technician was present in the shop * After waiting 40 minutes, my car had not been touched * The receptionist confirmed they were understaffed but could not explain why a scheduled appointment was accepted under those conditions I eventually left, and I was told I would be contacted when the car was ready. No one ever called My repeated phone calls went unanswered I had to take an Uber to the shop before closing, only to be told: My car was still not ready I would not be able to take it home that night The situation continued: Saturday- still not ready Sunday - I finally retrieved the vehicle Final result: * I was without transportation for 3 days * I incurred additional Uber expenses * I paid approximately $2,000 * Both primary issues were NOT resolved: * Low tire pressure warning still on * Rear trunk struts were not replaced (I later purchased them myself on Amazon and received them the next day) Conclusion: This was a complete failure in scheduling, communication, and service execution: * Accepting appointments without adequate staffing * Lack of transparency * No communication or follow-up * Failure to address the customer's primary concerns This experience was unacceptable and highly unprofessional.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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