Only replaced brake pads and rotors on front instead of both front and rear as requested. Now I need to go somewhere else in a few months to have job completed. Verbal quote was high enough for both front and back and I had specifically asked for all 4 wheels, so I was confused when work was not done. If you know what you want, Bruce does not listen. Been a customer for over a decade but I will not be returning. read more

Dishonest, overpriced, and incompetent. Kept my car for 3 days, ordered wrong part, then part was defective. Run from this place.

We moved to Annapolis in 2020 and took our 2007 Honda minivan to another dealer for the state inspection. They gave me a list of items that they claimed needed fixing...to the tune of $1700! A few were valid, the rest were nonsensical. On the recommendation of a neighbor we took it to Accurate and spent less than a third of that. We've been bring both of our cars there ever since. Fair, reliable, and timely. What more could you ask for? read more

Good place to get your car fixed. They are very accurate at finding the issues and fixing it right.

I live in Silver Spring and trek back to this place because...it's worth it--very dependable / worry-free repairs and very fair pricing. Recommend without reservation read more

Great customer service all around. I called and spoke with Dave about getting a quote to get my busted fog light fixed on my Honda Accord Coupe. While they weren't the cheapest in my search, they also weren't the most expensive. I chose Accurate because Dave got back to me in a timely manner and was very helpful. Glad I chose to go with them. They had me in and out within 30 minutes. Happy to not have a busted fog light anyone They do have a waiting room, however, I decided to walk to Starbucks instead. I'll definitely be back. read more

I was sure I posted a review before! I've pretty much had the same car mechanic, Simon, since my very first car 22 years ago! Although my review is more about Simon, I have to say that the staff at Accurate Auto are all very nice and friendly. If you are looking for a great, honest mechanic, take your car to Accurate and tell them you specifically want Simon to work on it! read more

I kick myself for going to this place as many times as I did. Each time, I brought the car in for something simple and was told other major expensive work was required for a new-ish car. I didn't get the extra work done, and nothing bad ever happened. Years later, I'm thinking nothing was wrong with the car. Too bad because the location is good. read more

If you want a place that makes you feel like family, this is the auto repair shop for you! From the moment we called, they put our mind at ease and offered an abundance of help. They were very friendly and helpful! We were on a family trip to Washington when our car broke down. Being from North Jersey we we're not familiar with anything in the area. When we called Glenn and Jennifer took great care of us, including the technician that worked on the truck! They all went above and beyond with what your typical mechanic/auto repair shop would do. Even going so far to call us the following day to make sure we made it home safely. We highly recommend them! If we lived anywhere near Annapolis we would be their loyal clients! They were fair, honest and dependable! We know you said you are "only word-of-mouth" but we're letting the cat out of the bag!!! read more

Hands down - Customer for life If you're in the Annapolis area searching for a car mechanic, look no further. Dave and his team at Accurate Auto exemplify what it means to deliver top notch workmanship, stellar customer service, and reasonable prices. Dave's team provides a clear explanation of what vehicle maintenance/repair is required, what options are available to the customer, and an estimate on what cost to expect. My wife and I are extremely appreciative of Dave and his team and know after your first Accurate Auto experience you'll also be a customer for life! read more

As always, Accurate Auto provided us with exactly the service we needed; quickly and at a reasonable price. We have been going here for years, and will continue to do so. There's a great peace of mind in knowing we can count on honest, fair, and professional results 100% of the time, when we go to Accurate Auto. read more

Acura dealership wanted like $3700.00 to fix my MDX, then a family Friend recommended them to us. At first I was like we live in DC and they are in Annapolis, Md. they must not be any Good. Well I was wrong!! They are very Professional and Courteous. Told me Straight up, didn't try to Price gouge me either. I was very impressed. Would and will Recommend them to all of my family and friends that are tired of getting ripped off at the Dealerships. It is totally worth the drive. I recommend them, they are upfront and straightforward about your Car issues. Thank you again Dave for all you and your staff did. I'm truly appreciative and grateful for your Staff's thoroughness in checking my cars issues. read more

Every car, every time the work is perfect. I never refer people to service businesses but I have with this business. The Zorn family and all the staff are exemplary professionals. Dave Zorn has talked my "know it all" self out of two major repairs. We are a multi Honda product family. Me, my partner, and now my son's cars are all exclusively serviced by Accurate. I have never met a group of people with more knowledge and no BS anywhere. read more

Highly recommend - fair prices and great customer service. You can trust that they'll fix what is needed and nothing more.

If I ever move from the area, I will miss Accurate Auto. I have been taking my Hondas here for over 10 years, and my Mazdas for the last several years. Family run, friendly and reliable place. We have spent a lot of money here over the years, but have no doubt that each of these expenses were warranted and fairly charged. I have recommended several people here and none has been disappointed. These folks remember their regular customers by name and work with you. They care about guiding your repair and maintenance decisions, and look after your beat interests. Case in point: having learned of a class action suit against Honda for air conditioning system problems in certain vehicles, Dave called me to advise me that I research whether it might be of interest to me...he had either remembered or researched that I had had the relevant vehicle type and repair type in the appropriate time frame- now, THAT IS CUSTOMER SERVICE. Car repair and maintenance will always be expensive, so do yourself a favor and trust the investments to Accurate Auto! read more

I took my car there to have the state inspection done. To be exact, I was there at 9 AM and I was told that it should not take more than 90 minutes to get my inspection done. I decided to leave my car there. After 2 PM, I called them after not hearing from them. I was told that the mechanic is working on my car and it should be done soon. After 3 PM, I called again and I was told the same think. I decided to go take my car right away. When I got there a young lady offered me my car key with no explanation or apology of any kind. My car was left there for an entire working day for an inspection that was never done. This is just another family owned business with an attitude of "This is my business. I do whatever I want". Very impressional place. Please, do yourself a favor, go somewhere else to get your car fixed. I would not recommend this place to my worse enemy. Ibou read more

My car had been making a rattling noise for over a year, and I knew I needed a new catalytic converter heat shield. Another shop quoted me $311 to replace it. Accurate Auto said all they really need to do is put a clamp on it to stop the rattling. It cost me $75. Haven't heard the rattling since. Then I needed new brakes. Another shop quoted me $730. Accurate Auto repaired my existing caliper instead of replacing it, which saved me a ton of money. New front brake pads, rotors and a repaired caliper for $400. I am really impressed with their customer service. If you think about it, it makes sense. Charge fair prices and your customers will keep coming back. read more

This is an amazing business. They actually do a great job servicing your vehicle, and the more important aspect is that they are genuinely concerned about their customers and treat them extraordinarily well with courtesy, friendliness and helpful information about the various technical issues they identified to help you decide what should be or can be done to repair those things. No more dealership service centers for our family, just Accurate! read more

I really appreciated the open and straightforward communication that the staff maintained while I was getting my car's recent alignment. Their price was about $20 higher than the average I was quoted by other shops but I chose to give my business to the local/small business rather than one of the chains on West St. I don't regret it at all and absolutely recommend the guys at Accurate auto for any mechanical work you might need. read more

We heard great things about them and they did not disappoint. I took my Toyota there to get a headlight replaced, and we were out in 30 minutes. The price was very reasonable, and they had plenty of lollipops and toys in the waiting room to keep my toddler busy. I am really thrilled and we will be back. read more

I have been having brake problems with my 2004 Infiniti FX 35 for the past two years, and spend too much money going to other repair shows. After going to Accurate my vehicle is riding like it's brand new. Accurate repaired my vehicle at a price the was fair and reasonable for the amount of work which needed to be done. I would definitely be taking my vehicle to them for all it's maintain needs. So pleased to have found a trustworthy and dependable auto repair show in the area. read more

Accurate Automotive is a family run business and it is reflected in the quality of the service and the personal attention they give their customers. This was my first visit to Accurate and they will be my #1 choice for service from now on. The original work on my truck was completed within the estimated price. They also found the source of an ongoing problem with the brakes and fixed that as well. The only problem is that you have to make an appointment two weeks in advance. It's great to find a repair shop you can trust. Five stars read more

Chose them for their high ratings...boy was I disappointed. Mechanic tried to go against my wishes and install a battery I explicitly told him I did not want. Then, charged me $335 to change it and parroted back to me that I probably had an underlying issue (which I told them) that would cost $200 extra to diagnose. They also tried to call me at the end of the business day to pick it up, without leaving a voicemail. Unprofessional, and wildly overpriced. read more

These people were awful. Charged much too much and did service that was not requested. Stay away from this merchant if you want honest service. read more

I am extremely impressed by this shop. Their level of customer service is top notch. I took my car in for an oil change and the next day I, coincidentally, the exhaust hanger rusted out and my car started to sound like an M-1 tank. I thought it was something they did and was resolved that I found yet another crappy auto mechanic. But alas, they put it up on the lift, showed me the problem and turned the car around in a few hours in addition to ferrying me back and forth to my local job. I highly recommend these guys. They tell it like it is and therefore deserve your business. No hidden agenda to milk you of your cash. read more

I have spent a good bit of time looking for that shop that tells you straight. Not everything has to be fixed immediately as dealers want the general public to believe. It is a real stress off of my mind to be able to set an appointment, drop off my vehicle and know that when I receive an estimate from them that it has been done In the way I want my car fixed.. they tell you that this is absolutely need, this can wait or just keep an eye on it. this is how mechanical repair should be done. mechanical repairs can by all means come at the wrong time and as with any vehicle have unforseen expenses attached. to know you are getting the truth with a quality repair is the best money I have ever saved. read more

If you have a chance, call Accurate! Just get a quote... I will be shocked if they are more than your original quote. They are honest!!! They do not take advantage of WOMEN! They service all makes! They tougher problem the better. They support the military!!! Ask for the discount! read more

Accurate Auto Services is the absolute BEST place in the entire area to have your car serviced. Dave and his team provide the ultimate in customer service, workmanship at an extremely reasonable price. On my first visit visit they repaired a problem no one could figure out for 5 years. Today they repaired a leak in my power steering system and the total bill was 'below' the estimate by quite a bit in less time than anticipated....can't get better than that!! I'll be a customer for life!! read more

We had a rough start with accurate auto. If you have a time sensitive item you need to make sure you stay on them. That being said, after some issues we had, the owner took over and everything went smoothly after that - the truck runs great now and the work was very reasonable. read more

I was overwhelmed with the amount of service we received on our vehicle, the staff were all very friendly and extremely helpful , I will use them for any and all of my service needs. Accurate went out of their way to resolve and issue that was extremely difficult to diagnose I WOULD RATE THEM A+A+A+ read more

I've dealt with this company and gotten good service in the past. But for some reason, they've made me wait five weeks to get my LCD backup screen repaired. When I call to find out the status of the repair order, the service manager is either never available or doesn't return my calls. When I finally went into the shop two weeks ago to find out what was going on, they told me they were in process of ordering the part. But no one has ever gotten back with me to let me know the part has arrive and my car is ready for repair. Am I supposed to think it takes that long to receive a part? I've never experienced such poor service, anywhere. I do not understand it either as they have been good to me in the past. Perhaps it's because this repair is technically out of their league and they don't want to admit to it. But if that's the case, they should have told me, and not left me hanging for five long weeks. read more