Service Dep't. employees, Barbara and Matt, treated me as if I were the only one there. Facility is large and comfortable, serving fresh beverages and omelettes (only Mondays}. Have bought 3 4Runners here and couldn't be happier with sales and service. read more

Koons Toyota of Annapolis are well knowm SCAMMERS with their service department claiming things need to be fixed that don't actually need to be fixed. Can't get a hold of the general manager. When I called, your customer service person, Barbara Perez contacted your service department. I asked for a refund for your services and let them know about the state police, claiming my sub frame passed inspection, along with other things they that said failed and needed to be replaced. The police said he couldn't find anything wrong with my car. He inspected the old tires too and said they did not need to be changed. Now I also have on paper that my break pads were still good too. Your service department tried to claim i needed over $6000 in repairs and my visit to Koons Toyota costed a little over $1000. Barbara Perez with customer service was rude and unapologetic. She claims "But you authorized the tire change." I told her "Yes, because your service department claimed they needed to be changed but when the police inspected them, he said they were fine." Barbara Perez then said your service department inspected the tires better than the police did. That isn't true. read more

Koons Annapolis Toyota - The actual real break pad thickness - Car Dealers Near Me - Annapolis, Maryland

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They just robbed my daughter blind! Soooooo angry!!! Told her these fluid changes were "required" at 30,000! Well all you have to do is ask ChatGBT & look on the Toyota website to see the LIES!! The Asst Service Manager Kevin just bold faced LIED to me!!! $1100 of which $700 was BS! NEVER USE THEM FOR SERVICE!! read more

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Went for a test drive and all I saw were rainbow flags everywhere inside. Noped the f out of there so fast probably left a rubber steak on the floor. Cancelled my test drive and bought a different make of car. Interpret that how you will read more

I finally decided to upgrade from my 2009 Toyota RAV4 - the first and only car I've ever owned - to a newer model. Chris Zook was such a kind and patient salesman, helping me find the perfect 2021 RAV4. Not a single attempt at a hard sell, as he thoroughly answered all of my questions, made sure I knew all of the safety features, and ensured I was completely happy with the car before I bought it. My parents were looking for a car at the same time, and Chris literally came in on his day off just to help all three of us. And Marcus Robinson, who worked on the financial side, had such a calm and soothing demeanor, making every step easy to understand. These wonderful guys are nothing like your stereotypical salesmen of the old days! Even though I was ready for new safety features, letting go of my old RAV4 was emotional with all of its memories. Chris picked up on that, offering to take a picture of me with my car before I traded it in. They really have the human touch here! read more

We are trying to purchase a vehicle and the sales person kept "checking" with other people about price and availability. I look over to see that "checking" is having coffee and a doughnut. I had a cashiers check in my bag and left without a car. read more

zero stars if possible. My daughter and her mechanic friend (who would have done this repair himself but he does not currently have a garage where he can work on the vehicle) brought her 2009 Corolla in on MONDAY JUNE 8. They told the service department that she needs a new ECM. They kept the car 2 days, claimed to run diagnostics, and then told her that she needs a new ECM. (No fooling!) A week later; nothing. No communication. After numerous phone calls by both my daughter and husband, she was told that the part came in but it was not the correct part and they are ordering a new one. Almost 2 weeks later and after many unanswered phone calls, my daughter was told the second part they ordered was also not correct, but they would "search for a new one and make sure it fits." Today is JUNE 19. The car is still not fixed; my daughter finally had it towed this afternoon to an independent garage who has the ability to obtain the correct part and put it in. This after Toyota doing an oil change last month that left her down a quart necessitating another oil change. And don't bother calling corporate customer service. I did, and during the hour long phone call, was placed on hold after each question, only to be told at the end of the call that Toyota does not provide any service for their older cars. Our family has owned 5 Toyotas over the years; NEVER AGAIN. Pick another company that stands behind their products! (By the way, my husband was able to find the correct ECM on several different after-market websites. So it should not have been a problem for the dealership) read more

What can I say, other than you should find a new mechanic. The service specials are not worth having to repair things twice. something as simple as an oil change left me to find out a month later, the oil fill cap was not replaced. Oil splashed out the filler cap (no cap) and left me with a low oil warning light. Not really sure I would trust these guys even with an oil change. Cost me an additional $34 to replace the cap with an OEM one. Of course there is no recourse for inferior work when you find out one month later when there is oil everywhere under the hood. Thank you Koons Toyota Service for your excellent, I mean sub par service. read more

NEVER BUY A USED VEHICLE FROM KOONS TOYOTA IN ANNAPOLIS. Koons Toyota of Annapolis isn't a dealership it's a masterclass in deception and incompetence. I bought a used vehicle from this establishment and was met with broken tie rods, an AC unit that did not work, a whole entire front end alignment needed, my front bumper and headlights were ZIP TIED to the headlight appliance, and the parts of this vehicle under the hood were loose and worn. There were COUNTLESS other faults to this vehicle as well. The individuals who sold me this vehicle who partake in shady business deals were aware of these faults (how could you not be?) and passed it through inspection anyways. Initially upon purchase, we were made aware of the bent tie rods by a local mechanic who was shocked at the damage to the almost completely broken tie rods. Per our $3k warranty on the vehicle, we reached out to the dealership, expecting that surely our insurance policy must cover some of the repairs for the tie rods that we're noticeably bent 30 days after purchase. Koons Toyota had the audacity to blame the bent tie rods on us. The car had been in involved in no accidents whatsoever under my ownership. We explained this to the dealership and reminded them that if we were involved in an accident, wouldn't we have reported it to our car insurance company? Their response: "how do we know you didn't get in an accident and not report it to your insurance? That's why the tie rods are bent." Koons Toyota of Annapolis is not just a disgrace to the Toyota brand -- they're a stain on the entire car sales industry. The level of negligence, arrogance, and outright dishonesty displayed by this dealership is beyond appalling. Their staff either lacks basic mechanical knowledge or is so morally bankrupt that they'll gaslight customers to cover up their own incompetence. If you value your money, your safety, or your sanity, stay as far away from this circus of clowns and con artists as possible. Koons Toyota doesn't sell cars -- they unload liabilities and call it business. read more

Koons Annapolis Toyota - Zip tied headlight appliance - Car Dealers Near Me - Annapolis, Maryland

Not sure where they found the miserable and non-customer service woman we spoke with this morning at approx 1030. She needs to move on. "Use the app"-well you rude b!+€#, it hasn't been updated since we brought it in. "You need to text". That's a two way street. Keeping her will make people go elsewhere. read more

It is a great service; however, the phone system keeps overbooking and when I came, they told me that their "phone service "overbooks and that creates problems. My question is how to make appointments because when I call, I end up talking to a robot and that creates appointments regardless. It is easier to schedule an appointment at the office, physically. Ekaterina read more

Tldr: posted a car saying it had no accidents when it really did. I visited this dealer years ago (see earlier review). Experience was so-so. I'm back in the market contacting local places. They had a used car competitively priced and no accidents. I contact them to set up a test drive and discover the car fax (not available on original car shopping site). It shows a pretty major accident, something they neglected to mention. I love Toyota, but will steer clear from this dealership in the future! read more

If I could give Koons Toyota ZERO stars, I would do so. They don't even deserve 1 star. They are unethical and dishonest. This business sold us a car that would NEVER pass Maryland Emissions! Within 3 days of purchasing the car, the engine light came on. We took the car back to Koons. They kept it for the weekend. When we returned to pick up the car, it looked like it was driven on a joy ride through an off roading trip. Muddy, dirty, 600 miles put on the car over the weekend! Two days later, engine light on again! We never ever got the engine light to go off and we never could pass emissions. They knew the car had a problem and did something to make the engine light go off for a couple of days. Even had to go to court because we got pulled over due to the fact we could not get a new MD sticker because of the emissions issue. The judge took pity on us when she found out what we had gone through and actually dismissed the charge and eliminated any court costs. She was appalled and said what a shame we were scammed by Koons Toyota. Called the MD Automobile Association - guess they are 'in bed or in cahoots' with Koons Toyota because they were no help at all. So much for the lemon law. Dishonesty at its best. So Koons at the time had a guarantee on their used cars that it could be exchanged for another used vehicle if we were not satisfied. Guess what - they would not honor that offer! Spent lots of money trying to get the car to pass emissions. No luck, finally traded it in for a new one at a different dealership. If you want an honorable car dealer, try Crisfield Acura on West Street. Have had 2 wonderful transactions with them. Run, run, run away from this dealership. read more

I'm giving them two stars because it's takes 40+ minutes for them to pull a car forward when I go to pick up the car on the same day the car service was complete. Watching 6+ people doing nothing while I wait is also frustrating to watch. Just witnessed a couple come in and wait patiently while four employees stood around a computer chatting, failing to address them. It seems customer service is not a top priority here. read more

Since being a long standing and loyal customer of Toyota at various dealer shops in VA and MD since 2007, koons in Annapolis have gone down to the lowest point in recent few years since all of their best advisors and managers left and went to Laurel. The service department have only gotten more and more worse. I scheduled for my usual 5K Miles truck service. Usually have to have the service manager check me in due to prior discusting and poor service in the repair shop an especially the service dept . This time around, thought I would give the advisor another chance. Nope, same sub par experience, nasty attitude of the advisor again and this time a valuable item was stolen from my truck as I was I between house moves and made the mistake of letting them pick up my truck to take to service for me!!! Of course they wont own up to it. I didn't even get a request to give a review of my exp this time or a call from anyone to ask how my experience went, as they usually do so I have to post here. They even left a part off of my vehicle in a prior visit and tried to say it was inoperable and then tried to get me to trade it in for a new one! I had to have it serviced by a private mechanic who dicovered Toyotas error and fixed the issue, which led me to believe they have become scammers to get people to buy new or used cars. The used car manager and service manager worked together to try to get me to scrap my high mileage truck and trade it in for a new or used one, all a scam. I talked with another lady about the experience and she had the same thing happen to her! it appears All the honest, ethical and kind folks have left Koons Toyota of Annapolis. In addition, they bought my truck back to me with oil on the floor mats that I had just washed the day before, from dirty shoes and steering wheel from Toyota drivers or the service techs that didn't care obviously. I called and told the advisor S. M. about it and he only said some customers don't want the floor and seat protectors on after it's serviced . No apology, no remedy. This is not the standard. I had not noticed that my valuables had been missing at that time. Go there at your own risk. read more

Easiest NO I've ever pushed on Yelp. This place is the most overpriced poorly managed dealership in Maryland. That puts it high in the running for worst in the world. They expect you to know where your car is that they've been attempting to work on for days. You usually have to do two additional return trips for them to fix what they messed up the first time. I don't understand how the cars are so good and the dealership is so bad. Mostly people standing around on their phones not doing their jobs. read more

Just saying, if y'all want more clientele advise the sales consultants not to have an attitude and hang up on a customer when they say they don't want service done on their vehicle. read more

My husband and I recently purchased a car from Chris Zook on the used car lot. I found the car on Car Guru. I put in an inquiry and not even 5 minutes later Chris was in touch we us. My husband and I pulled onto the lot and Chris had the car out front and ready to go for a test drive. He is a wonderful sales person. He went out of his way to make sure that I understood how to use the features that were in my new to me car. He was extremely patient with my husband and I. He made the car buying process extremely easy and not so terrible. Thank you for all your help Chris!! read more

Don't waste your time with this dealership. They're asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don't know. Too busy eating their Taco Bell and talking about their shoes. Multiple layers of management and sales people. And finance people and business people. Only for them to realize at the end of day that they gave me the wrong VIN. All financing and insurance was on the wrong VIN. And this at 5pm on the last day of the month with an end of month deal. Makes me wonder whether they had any intention of honoring the deal. Happily taking my business to another Toyota dealership which genuinely cares about their customers with attention to detail read more

Barbara Perez of Koons Toyota of Annapolis contacted me regarding my experience, and the dealership has made things right. They were very nice about it, and proved that the misunderstanding was a mistake on their part, and as per my history with them, convinced me it was an anamoly and not what their business had evolved into. Mr Dennis Weaver, and Barbara Perez were both very nice and took care of the deficiency in an expeditious manner I consider to be exemplary customer service. No excuses were made, they just took care of business. My faith in them has been restored. Both Ms Perez and Mr Weaver are to be commended. read more

RATING 5 OUT OF 5 STARS On 8/9/2025, I met with Suheil Katan, Finance Manager, and Jason Myers, Salesperson, at the Koons Annapolis Toyota dealership, located at 1107 West Street, Annapolis, MD 21401, to purchase a 2025 Toyota Highlander. Before my visit, I communicated with the staff by telephone, text, and E-Mail and informed them of my credit challenges, including a car loan for a 2021 Mazda CX-30 that is $12,000 under water and my low credit score. Suheil Katan, Finance Manager, provided outstanding customer service and facilitated Toyota Motor Corporation's approval of my purchase of a new 2025 Toyota Highlander Limited. Mr. Katan's service exceeded my expectations. He provided a discount on the new SUV and helped to set a reasonable interest rate for my car loan. He accepted the trade-in of my 2021 Mazda CX-30 at a fair amount. I received excellent customer service from Suheil Katan and Jason Myers including a separate meeting to demonstrate various features of my new Highlander. I am overjoyed with my new silver 2025 Toyota Highlander Limited that has numerous wonderful features, such as a pleasant, smooth ride, 360 degree camera, heated steering wheel and seats, moonroof, GPS, and keyless entry. I highly recommend the Koons Annapolis Toyota dealership for the purchase of a new or used car or SUV. I rate Koons Annapolis Toyota a 5 out of 5 stars. Cheryl Williams, Verified Buyer read more

Absolutely worst sold my daughter a lemon. Now her credit is screwed up thanks to them. They said don't worry the loan is void well it wasn't!! She received letters saying her payments were late. Now she is trying to get this removed from her credit with no luck. PLEASE DO NOY GIVE THEM YOUR BUSINESS!! read more

New to the area. Used the Toyota dealer in my last location for service regularly. Called to schedule state inspection. AI scheduler only available. Set a time. Showed up only to be told "oh it's the afternoon, we don't do inspections in the afternoon." Perhaps tell the only schedule available that? Rescheduled for two weeks later, earliest they had. Got the call to confirm today but because there will still be snow on the ground they won't be able to do the inspection again. But of course the confirmation AI doesn't know this and no human bothered to check. Called to reschedule myself, only to be told that they have no record of any appointment for me (I had set up two card appointments in person). Clearly they have my phone number right since they called me first. I just don't now trust them with my car if they can even figure out how to manage reservations. Will look for another regular service place now. read more

Valet service e where have you been all my life!!!!! Due to COVID-19 and my desire to not spend the majority of my day sitting in the waiting room to get my service done, I called Koons and them came to the house and picked up my vehicle. After they got it to the dealership they called and let me know what recommended services that I should have completed and after a few hours called and told me it was all completed. I paid over the phone and a little bit later my car was dropped off at my house. Very pain free, and the service was top notch. Thanks to David for the pain free experience. read more

Koons Annapolis Toyota - Service waiting room - Car Dealers Near Me - Annapolis, Maryland

This is a racist ass dealership, if you black don't go here!!!! I called in about a blue charger told Nicholas I wanted the vehicle he couldn't stop calling me to come in once I did, I wasn't greeted by anyone stood by the front desk for 20mins had to ask out who is Nicholas. After meeting him he told me to meet him by the car to test drive, the guy never came after about 25mins i went to look for him he said oh mybad i forgot. I test drive the car alone and get back and say yes i want her we do the paperwork for the financing piece, after I leave I never heard from Nicholas again after countless emails and phone I finally reached him and he say oh i was off a couple days ima get your paperwork immediately next day in the morning he does not answer and call the store the car is sold!!! Lame ass dealer blowing my phone up to buy the car until you seen i was a young black man. read more

What an absolutely terrible experience! I made four separate trips--each a 30-minute drive, there and back--trying to pick up my car, and every single time, something new went wrong. On top of that, Jessica WRECKED my car, and I never received an apology from anyone. Bob's rude, unsympathetic attitude only made the situation worse. I brought in a 2003 Avalon that was running just fine and ended up with a broken car after paying $1,500. I would avoid this place at all costs. Here's what happened: I dropped off my car on the evening of Sept 27th for an oil change and general inspection with my service advisor, Jessica Shultz. The car had been given to me by my ill grandfather, and I just wanted to make sure it was in good condition. Jessica and the team told me the engine was "soaked in oil" and recommended resealing the valve cover gaskets and replacing the spark plugs for $1,400. They assured me the car would be ready by 4 PM on Sept 28th. When I arrived to pick up the car, it wasn't ready. Days went by with no updates. After reaching out to Jessica, I was told they had "addressed a slight tick" in the engine. But that was the last I heard until I had to call again myself. During that call, I overheard Jessica chatting with her coworkers about personal matters, such as who wanted to date her, completely ignoring me as a customer. Finally, on Oct 4th, we went in to pick up the car again. This time, the check engine light was on, and there was still a noticeable tick. They took the car back to "fix" it, but things went from bad to worse. When Jessica returned the car, she ran into another customer's open door, leaving a huge gash on my front bumper and damaging the other car's door to the point where it wouldn't close. I spoke to Bob, the service manager, who assured me they would fix everything. However, he spent more time complaining about how much this was costing him than addressing the damage. (I didn't even get a replacement bumper--just puttied it.) In the midst of all this confusion, I accidentally took the key home with me, and Bob called on Monday to complain about having to search for it. When I returned the key, I was completely ignored by the staff for several minutes until Bob finally walked up, took the key from me, and walked back to his office without a word. On Oct 11th, I received another call from Jessica saying the car was ready for pickup. But when I got there, the check engine light was on again, this time showing an oxygen sensor issue. Bob dismissed the problem, saying, "It's just an old car," and told me the GM wasn't going to refund any of the money because they'd already spent so much on repairs. At this point, they'd had my car for nearly three weeks. I had to call every day for updates, and when I finally picked it up, Bob didn't even acknowledge me. He just drove the car around front, grabbed his things, and left the building without saying a word. A week later, I received a call saying that a part had arrived and I needed to schedule an appointment. When I called back to inquire, the employee casually said, "Oh, if you have the car now, you probably don't need the part anymore." The lack of professionalism and basic customer service at this place is absolutely astounding. From start to finish, this has been a complete nightmare, and I would never recommend this shop to anyone. read more

Went to Koons to look at a new Toyota and spoke to Scott Kainoa in sales. He was professional and knowledgeable without being pushy. He took his time, explained everything very well and gave me several options. I am in the beginning phase of my search but if I decide to go with Koons Annapolis Toyota I will also be going back to Scott! read more

I went in for a simple duplicate key to be made. It was a scheduled appointment. The service center seemed unaware and what they said might take an hour has taken 2+. The also tried to sell me $800 worth of tires. Nope! read more

I am a loyal customer who purchased my first Toyota from this dealership in 2007. Over the years, I've had good customer service until today. Normally, I would not write a bad review because of one incident; however, customer service was just that bad. Upon entering the service department, I was only greeted by the valet guy who took the car to the back of the building for service. Everyone else appeared "too busy". The atmosphere was not welcoming, warm, or customer-friendly. The service lane manager eventually assisted and informed me that it was a busy day and that the service would take 2-2.5 hours. That is not a problem since I planned to wait and catch up on emails. I received an initial text from the service manager at 1:07 pm to let me know I could text that number for questions and that he would provide me with updates/progress. I did not hear anything, so I reached out via text at 3:18 pm and was told the service manager could share his notes via text, or I could report to his desk. This was not a customary practice since service managers typically shared updates with customers inside or outside the waiting area. Nevertheless, I went to his station for updates, to pay for the service, and to get my car. Afterward, I asked to speak with a manager to express my concerns about my experience as a loyal customer. The manager, Bob, did not help at all and helped me better understand why the overall atmosphere was so unwelcoming. After sharing my experience and observation, he responded that the workers were "flustered" because of training and a new system. He referred to me sharing my personal experience as being "mad." I never raised my voice or displayed any negative body language that equated with being "mad." Ultimately, I spoke with General Manager Nigel Hayes, who was more accommodating, customer-friendly, and open to problem-solving. Unfortunately, this was more than likely my last time at this location. read more

A week ago, I stopped in to Koons Annapolis Toyota because one of my front lights was out, and I was concerned about driving at night. I was really pleased that Scott Myers offered to step in and take care of things on the spot, so that I wouldn't have to schedule service for such a small thing. I was able to buy the proper bulb replacements from your parts store because he took out the bad bulb and walked over there with me. While I was paying for the parts, Scott simply walked back and installed the new bulbs. I am very impressed with such kind and courteous service. True, I'm now a contract customer, but he really did right by me and I want to nominate him for Most Helpful Customer Service Employee! read more

The 2 stars are for the salesman Jason. I've purchased many cars in my lifetime and I really hate it when finance pins you in their office and tries to sell you stuff you don't need. Ask yourself how many people you know that said their car's undercarriage rusted? Is it not cheaper to get a flat tire fixed than pay for an extended tire warranty? So on and so on... What upset me with Koons was the finance officer went and got her boss after I kept saying No. ( As if he would make a difference) Well he did! He came in with an attitude and said "We're going to let her do her job." Of course I was livid at thois point and we left out after he said listen or leave! I spoke with the Manager and he sided with his employee. NO I DO NOT RECOMMEND THIS DEALERSHIP! read more

This is our 4th car we have brought from Pete Martel at Koons Toyota of Annapolis with in the last year!! With each purchase we have made from Pete, he has goes above and beyond to ensure his customers are happy. We totally recommend Pete Martel and Koons Annapolis Toyota. You will not be let down!! We brought our teen age daughter a Toyota in April and unfortunately it got totaled at end of August. This was right before she was to start her Senior Year at a new school. Pete helped her very quickly buy the "new car" of her dreams. Pete made the buying process very quick, smooth and easy for us. She was able to have a car a few days after the start of her Senior year. Thank you Pete for helping a crushed teen age girl gain her independence back!! read more

TLDR: Service rep lied/or gave us bad information about tire being patchable to upsell us. We got a Screw in one of our tires on my Wife's Rav4 Prime, so looking at where the screw was I knew it should be patchable. I removed the wheel, put on the spare, and placed the wheel in the trunk so my Wife could take it into Koon's Service department for a patch. So the next day I get a call from my wife saying the service rep needed to talk to me. He says it will be 400 plus for the replacement tire, but they can give us one for free if we replace all four (well over a grand). I asked if he was telling me the tire was not patchable, and he told me it was too close to the sidewall to be patched. Thinking maybe I was miss-remembering where the screw was I agreed to have all four replaced. I asked my wife to request the old tire be placed in the Trunk so I could verify what they told me. Sure enough, the screw is almost two inches from the side wall. To be blunt this leaves me feeling robbed! read more

Koons Annapolis Toyota - Car Dealers Near Me - Annapolis, Maryland

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Seriously... if you wander into a dealership and aren't 100% sure of what you want and can afford, I can see how any method of car sales will make you write a bad review. But I am here to tell you that this is the second best buying experience I've ever had ;) First contact via email, set up appointment, smooth and easy. Second, I met Samantha (who is involved in internet sales, I believe), very personable but a brief encounter. Next, I met Joe - a really cool guy who was adept at reading everything about my demeanor. That is a great talent! He was not at all pushy, chatted just enough, and shared his enthusiasm for my test drive. Now let's talk about Tyrone. That man is a straight-up awesome guy! Hey, this isn't my first rodeo and I know all the tricks - he didn't play one. OK, well, to be honest, the last part of showing "options" in financing, that's a bit of a trick. But it wasn't awful. He was so personable and straightforward in answering questions! And dude! the man is recoving from open-heart surgery! But anyway ... It was mildly grueling to spend 4+ hours there. But that was mainly because once I drove the vehicle I found via AARP, I was sold. The rest was details of figuring out the financials. In the end, I drove away SO HAPPY that I got the vehicle I wanted! And the payment was lower than I expected (HINT: buy one, a la carte, "extra" service like a warranty or something, and you get a longer term at lower interest!! who knew???) I truly can't express how genuinely easy this whole thing was. Even counting in how long it took (and the fact they offered me a pricier, newer vehicle that was only #4 on my possible list) I never felt pressured, or lied to, or that anything shady was going on. Class act, all the way. read more

Koons Annapolis Toyota - Shaka! Because I'm SO happy with my new ride! Mahalo, Koons! - Car Dealers Near Me - Annapolis, Maryland

NOT TRANSPARENT and TOO EXPENSIVE! My husband lost the lug nut key for our Toyota. He took car to Koons Toyota in Annapolis, and then went to work. They called to say it just over $305, exploding it was $60 for parts (the key kit) and $165 for labor. He questioned their math and then they said, "oh the rest is for shop fees and taxes. After more questioning, he learned that they were charging him $70 for just bringing the car in! Shame on you Koons! By the way, they are very nice to you while fleecing you! read more

This has been a complete nightmare. This place is such a a disorganized shit show. I have been receiving recall notices in the mail. I scheduled the free recall service to fix something to do with the airbag of my Toyota Corolla. I scheduled the appointment for 11:30. When I arrived I was told that this procedure would take an hour and a half. Meanwhile I was supposed to be at work at 1 pm. They knew I would be a little late but I'm not sure I will be able to make it now at all. It has been 3 and a half hours and counting. I was told that I would have to wait another hour and a half. So I will have waited over 5 hours for a procedure that was supposed to last 2.5 hours. It will be over twice as long as what I was promised. This place is so unprofessional. I will never go to another Koons Toyota as long as I live. This has been a complete nightmare and total mistake. Koons Toyota may end up getting me fired from my job. Don't ever come here. Koons Toyota of Annapolis is completely unprofessional and do not understand the concept of an appointment or the fact that people don't have all fucking day to wait around read more

Spare yourself and DO NOT COME HERE for service - what a nightmare! Was told I could have a rental , no rentals available - was told 1.5 hour wait - currently going on 2 hours and this is with an appointment - if you want poor service and a waste of time -come on down! read more

I purchased my Highlander. The sunglass holder is not working, and I request for replacement, which was declined. The sharks are weak and don't work as it should be to control the jumps and hits hard, broken taillight, which was discussed and refused to fix it either. Title processing is nightmare as I had to call them and request update, I would say poor customer service. GPS screen dims when turn on the headlights and impact the visibility and even though showed it, still told that's normal! No information on oil change and lubricants, which were changed and if need to be replace? They play football as bug passing and end of the day, I need to pay for service and parts that shouldn't have. There are two safety recalls that only mentioned recall and wasn't explain properly. Now, I even scare to drive the car! Honestly, this left a bad taste and thinking to sell it back and buy another brand. read more

Aaron Merrit helped me through the entire process. His communication skills and transparency made the experience easy and enjoyable. He was very personable and family friendly. Hands down the best salesman I've ever done business with. read more

Koons Toyota is TERRIBLE!!! My wife took our brand new Tacoma in to have a tire replaced. They mounted the wrong tire!!! I took the car back in to have the correct tire mounted, and they put three dings in our doors and chipped the alloy rims. Avoid them at all costs!!!! read more