The best storage facility around! I did a lot of research,…read moreand this place had the best reviews, price and location for storing in the DC area. It also turned out to have the best management staff: friendly, helpful and delightful to deal with. Kim made the move in much easier than expected, helping to find the best size and even suggestions for help moving in. What was to be a 3 month storage between houses turned into over a year -- I'm glad I drove a few minutes more and saved a lot of money! Overall this was a fantastic experience, located just 20 minutes from downtown, and the most helpful people in the storage business. If I ever need storage again, this is where I'll go. Highly recommended.

From the owner: U-Store is The Area's First Storage Company. We offer great value and great service. Rent only the…read morespace you need. We are sure that you will be able to find the perfect size from one of our over 30 different sizes. Stay only the time that you need. U-Store offeres month to month leasing terms and office hours of 9am - 6pm Monday through Saturday.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

I cannot believe what I just witnessed. I signed a month-to-month lease 4 months ago for a small…read moreunit with a monthly fee of $34. I just got an email stating that my monthly rate is increasing to $52 dollars per month starting in 30 days. That's over a 50% increase now that my belongings are in the unit, it's absurd and should be illegal. I chatted with Customer Service and they just keep quoting section 2.2 of the contract, which says they can change prices. No matter how you cut it, it's predatory marketing, aimed at getting someone into a unit and trapping them with a higher price and then auctioning off their stuff on Bravo when they can't pay the new fees. Better Business Bureau, here I come, this is a despicable business practice, shame on these guys.

the unit was much smaller than described and I was told the measurements was only estimated. So I…read morepaid for a 10 x 10 when it was only 8 1/2 x 9 1/2.....

Danay is a gem!! From beginning to end, her demeanor and standard of customer service was…read moreexceptional. There were movers taking advantage of me today an

I just signed my lease yesterday but wanted to highlight my experiences with Khadijah! I called…read morearound to a few places initially but the way Khadijah was so helpful on our initial call: giving me full details and making me aware of all the options available to me. This is DEFINITELY not the closest location to me, but since I am big on service, I am taking that drive. Thank you Khadijah -- looking forward to doing business with you. (My only criticism with corporate. The company will not allow for other forms of communication outside of email. I believe to give TRUE customer service, you meet the customer where they are. That is no reflection on employees but corporate policies.)

Conveniently located about 2 blocks east off the Eastern Ave exit on DC 295. This storage facility…read moreis great for residential/business use. ShaRon and Kevin gave great service fulfilling my business storage needs. The facility has access from 6 am - 10 pm with a parking lot pin code access in and out that can large trucks to move things in and out with ease.

Eastern Ave location is better. Manager Donald is always…read morepolite professional and keeps up this place. My experience has been stress free.

3005 Kenilworh Ave public storage have great customer service. Denna at this location does a really…read moregreat job while be professional. She showed me the storage space that I rented and explain all neccessary information. Much appreciated and thankful.

Kenilworth avenue public storage is the worst! All of my stuff was covered in rat feces…read more Unbelievably hot in there in the summer months. I would never rent from this place again. My stuff was basically destroyed with so much rat feces all over it. It was so disgusting that I didn't even want it. If you want to waste your money and have your stuff destroyed then bring it here this is definitely the place for you. The health department needs to go in there and visit this place. It's completely unsanitary. Anyone riding a good review about this place is either a bite or lying. If you don't believe me go waste your money for yourself. And then please come back and tell me how right I was.

This was a wonderful location to come and find a storage unit. Jamel was so helpful. He let me know…read morethe prices and sizes of units and which would be the best fit for my needs. I'm so grateful for the support he provided me. Thank you so much Jamel!

PRICE GOUGING! The facility is nice and they have great prices, BUT, those prices are not…read moreguaranteed. They reserve the right to raise prices as much as they want and when they see fit. All they have to do is provide you with a 30 day notice, as if you could do anything about it. As an example, we rented our storage unit one year ago at a rate of $99. Within 6 months they raised it to $178. Just received a new bill (with no 30 day notice) that they increased it to $206. Such as dishonest approach. I've rented with other extraspace locations such as the one in DC on Taylor Street and never faced this issue. Avoid at all costs so you don't get stuck paying to move your stuff in 6 or 12 months to another location.

I have had many moves and thus, many experiences with moving companies. These include corporate…read moremovers and cross state movers. Grasshopper Movers is HANDS DOWN the best moving company I've worked with. Maybe because they are local and small, or maybe because they're just committed to providing the best service possible. EVERY single person I dealt with at Grasshopper has been customer focused and professional. They are clearly a company that is focused on meeting customer needs versus up-selling or lengthening the process. I would have even considered myself a not ideal client in that I contacted Grasshopper last minute and used them for storage far longer than anticipated AND asked for delivery and received it within 2 days of the request (meaning they didn't get to milk more money out of us just because they could.). DC is filled with lots of competition and these folks are just old fashioned in their approach - they have pride in their work. Finally, they also had the best price based on my extensive research (which I do professionally). If only they provided services outside of moving and storage - housekeeping? mobile phone service? Wifi & cable TV? OK, now I jest, but you get my point. Call them and sleep well. (FYI: I rarely write these because I seem to not have time, but I was motivated because of how awesome they all were to me - it's the least I could do.)

Steve Dennis and his crew are the most professional, efficient and courteous movers I have ever…read moreworked with. They moved my daughter in August and just moved me. I'm very qualified to give this review as I've moved a lot. Also very punctual. The communication leading up to the move with Steve was great. Extremely responsive. Use Grasshopper. You'll be glad you did!

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.