I booked this moving company through UHaul.com for 3 hours and 2 movers, scheduled to start at 8:00 AM on June 28, 2025. I booked and paid online ( Jun 17th) and called the company the next day (Jun 18th) to confirm the time and date. They assured me everything was good to go. That was the last I heard from them until the morning of the move.
Concerned by the lack of communication, I started calling at 6:00 AM. No answer. Called again at 7:00 AM and still nothing. No one returned my calls, no confirmation, no notice of any issues.
At 8:00 AM, when the move was supposed to begin, the first mover, Delante, called and arrived. He was the only saving grace of this entire experience; polite, hardworking, and clearly caught in the middle of a mess he didn't create. He told me he had no idea where the second mover was.
Shortly after, I finally got a call, not from the second mover, but from the owner, questioning why I had called earlier that morning. Instead of apologizing for the confusion or delay, he told me the second mover was injured and asked for patience and understanding because he's a small business. That excuse doesn't cut it. You're a business. I paid for a service. If you can't deliver it, you need to communicate and make it right, not guilt trip your customer.
Even worse, I later found out that when the owner was finally made aware of the second mover's injuries, he reportedly told Delante to walk off the job and cancel on me entirely. Who does that? Leaving someone stranded on moving day, knowing full well that most people book moving services because they don't have support, is inhumane and shows zero professionalism.
Delante stayed and did what he could, but one person handling a two-person job made the process slower and much more stressful. I ended up having to pay for additional time, despite the delays being the company's fault. No discount, no refund, not even a sincere apology. An alternate mover eventually showed up at 10:00 AM, two hours after my start time.
What could've been done in 3 hours with two people ended up eating my entire day. I had to call in help from my ex-boyfriend, brother, and roommate just to get through it. The owner was dismissive, unapologetic, inconsiderate, and clearly more concerned with defending himself than doing right by a paying customer.
I will never use this company again and do not recommend them to anyone. Delante was the only professional involved and the owner should be ashamed of how he runs this operation. If this is what qualifies as a "top-rated" service, I can't imagine what the bottom looks like. read more