Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

Tameka was very helpful and friendly in assisting with my storage unit . Would recommend to anyoneread more

I rented a storage unit last week and it was a seamless process. I was thoroughly impressed with…read moreboth Denisia and Tanesha, they were beyond attentive and immensely helpful. I had trillions of questions and they patiently and politely answered each and every one. I would definitely recommend this place to anyone I know who is looking for a storage unit.

This was my first time getting a storage unit at ExtraSoaceStorage and i can definitely say i…read moreenjoyed every but of it, once i came in i was heavily greeted with a warm welcome from Denia. I chose my first unit on the first floor but it was too small so i let ms Hemphill know and she definitely assisted with the process and showed more multiple other units on different floors and around the building to help me find the space i need. The assistant was much needed and im glad i had help and i will be back Thank you so much Ms Hemphill

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 8501 Ardwick Ardmore Rd is no exception. Our Landover storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Ardwick Ardmore Rd and Martin Luther King Jr Hwy, we're trusted by neighbors in Glenarden, Landover Hills, Westgate, Springdale, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

1) Not all Extra Space storage facilities are equal. When we were in the process of planning our…read morerelocation from the west coast to Maryland we needed to temporarily store some things so we called Extra Space storage and reserved a storage unit sight unseen. When we arrived to Maryland and finally saw it, we immediately ran as fast as we could to find a new location (see my review of the Extra Space storage on Old Ardmore Rd). Lesson #1, If you can get someone to check out the location if you can't. 2) We came to this location and the manager Tanesha was great. She worked with us to get a space that was conveniently located for the movers to be able to quickly unload the truck when they arrived and would also give us quick access so that we could get the things we need from storage while we were on our temporary living arrangement. Lesson #2 Being on the ground level of a climate controlled facility near an entry point is best. Everything was going great and we had no issues or problems for 6 months, until 2 weeks before we were about to move into our new permanent Maryland address.... 3) Fire!!! There was a fire in the 1st level bathroom which caused the sprinklers came on. We got the call to come down and see the damage and there was water in our storage unit. About 1/3 of our possessions were sitting in water. We had to come down and bring our own mops and towels to clear the water the best we could. The folks in the office basically were of the attitude of "yeah it happened" and told us what we should fill out an insurance claim. Lesson #3, no matter how nice and new the facility is, insure your stuff! (when you rent a storage unit they offer insurance which thankfully we got the maximum they offered). Just a few days before we were to move our stuff out, we just happened to go by the unit and there were people running around in the facility in "hazmat-like" suits (because of the mold). They basically said they were there to help the renters to go through their stuff and anything that was not water damaged would go to a new storage space on the 2nd floor and anything that was water damaged would have to be removed (taken home or put on of the many dumpsters in the parking lot). It was a blessing that my wife and I stopped in when we did because the management team had not contacted us about this operation where we need to go through our things and only move the undamaged stuff. So the first 6 months of our experience was great. The last 2 weeks were a total mess. The good part was that the insurance paid us exactly what we put in the claim no questions asked.

This was my first time renting a storage unit and my experience was great. The staff at this…read morelocation are super helpful. We worked closely with Curt. He was pleasant on the phone. He answered all of our questions and made the move in process smooth. When we realized we did not have enough space he worked diligently to find us another unit on the same floor. The location had a great move in special. Considering I was on a time crunch everything worked out well. I was very happy with the controlled access and the fact you can only access your assigned floor. The facility is clean. Highly recommend this location.

Jacqueline is always willing to help ! The entire staffing is helpful and the owner is not beyond…read morehimself to also help out . I recommend this business for your storage needs . Valerie J.

Jacqueline is very pleasant and wonderful she made the transaction and transition easy explain what…read moreI didn't understand.Great customer service and experience.

I had units at this facility for the past 10 years. From start to finish the building was always…read moreclean. I literally never saw not one bug. The staff was always friendly. I would highly recommend this location to anyone.

I had rented from this rental unit for about 3 years and have just moved out. I had seen claims of…read moremouse/rat infestation before moving in, but decided to take my chances. I've decided to write this as an up-to-date update: there definitely is a rodent problem. If you plan on leaving your stuff here, expect an accumulation of rodent droppings all over the floor and your stuff for as long as you stay. For the record, I've had units on the 1st and 2nd floors. None are safe. After 3 years, my 1st floor unit was so bad I had to spend two days vacuuming mouse feces and swapping boxes/throwing out old boxes because everything was so soiled. If you leave any upholstery, be sure to thoroughly clean it or wrap it *very* well. Personally, I had to throw many things away because they were unsalvageable. The cherry on top is that they keep raising rent prices while keeping the status quo - laughable. The only positive I could say about this place is that I felt the front desk was always very friendly and willing to help. But I could not recommend this place in good consciousness.

I'm truly a happy and satisfied customer. I've now had two hitches installed on two different…read morevehicles with no complaints at this U- haul location. Both vehicles were fairly new enough, which required a level of trust that isn't easily given. More importantly they worked me into their morning schedule for installation after arriving (7am) and waiting at my appointment for a mechanic at another location, who didn't get the schedule from the day before. After calling around, I ended up happily accepting the 9:30 am appointment I was offered at the MLK location. Customer service was excellent from the guy taking my calls over the phone, to being greeted warmly at the desk, to being assured I was in capable hands of service, to explaining my hitch capabilities and capacity, as well as a demo of how to utilize my bike rack. I am absolutely delighted with my experience. My sincerest thanks to the team, with emphasis to Jamal who ensured everything worked out from my 1st phone call until I checked out and my mechanic Darwin who installed and walked me through the mechanics of the bike rack.

Thus location was the best experience I have had . They got me in the next day after a week of…read moregoing back and forth after the marlow heights location canceled my appointment. They were knowledgeable, informative, friendly and patient with my questions