My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

What a crock! My husband and I went to this location, told them we wanted to store 2 motorcycles…read morefor the winter, looked at the various size units, then rented a 10 x 10. We were told to bring the registration, title and proof of insurance on the bikes when we brought them in. We brought the motorcycles with all the paperwork to store them at which point we were told since I rented the unit only my motorcycle could be stored in it - my husband had to rent a second unit as i am not on his title. that is there POLICY. I wanted to raise the matter above the Sunday fill-in guys head which fell on deaf ears. Big time BAIT AND SWITCH! We inked a deal with them understanding they were working in good faith. They only thing they really care about is being able to liquidate everything in your unit should you not pay. Never ever will I use this storage facility no matter how nice and clean (it is) and DO NOT recommend anyone try to store vehicles with them. FOLLOW UP - Dave at presumably the home office called to discuss my experience, promised he would provide a refund of the charges we encountered. 3 weeks later that refund remains missing, go figure.

I've used this storage business twice and have been very pleased both times. It feels safe, it's…read moreclean, and they offer a very nice first month discount. The employees are helpful and polite.

Extra Space Storage off Bestgate Road in Annapolis served my storage needs well. Friendly staff,…read moreconvenient location, climate controlled, and very secure are the greatest attributes.

I've been using Extra Space Storage for over 20 years. The…read morepeople who work there are always friendly and the units are clean and well secured. My only gripe is that they get you in with a free month then raise rates within a few months And then keep raising them every few months so for long-term renters the monthly cost is always going up. It irks me that as a long-term renter, I'm paying so much more as a valued customer than someone coming off the street renting for the first time. There should be a long term renter discount.

Great location and facility. Steven has been invaluable with planning, too. I appreciate the time…read morehe has taken to be sure the units we're renting are the right size for us.

I had to downsize my storage unit and Kaitlyn made the transfer easy and quick. I highly recommend…read morethis location.

Facility is fine. Last month I secured a unit for $152 a month. Now I understand I have to pay a…read more33% increase to $202 a month. No warning. This is a very significant increase after we have moved into the unit making it hard to leave. Bait and switch. Watch out.

Hi my name is Nicole, I would like to say Christina was absolutely the best very informational and…read moreshe has the best attitude ever. Christina is the reason why I picked this location I recommend this cube smart. Very great customer service, and above and beyond

In two years, my 10x25 unit went from $180 to $440. I would avoid Public Storage in general.read more

Raised my rent from $140 to $335 in 5 years. Went there today and I guess I am also supposed to…read morelandscape so I can get into my unit.

Chris was great! He was professional and very helpful. He helped get some issues resolved in a…read moretimely manner and his customer service was exemplary - second to none.

The good part is that the facility works pretty well (although bathroom is icky) & there are always…read morea few carts that haven't been locked in someone's storage init. They are extremely good about alerting you when payment is due & never have any hiccups about collecting the rent. The exponentially bad part is that monthly rent increase every year, a little at first, and more & more each year after they know you are comfortable. In 10 years, ours went from ~$250 to ~$700. Worst part is that they do not refund anything, even if you're only 2 days into the month you just paid for. Extra Space Storage does pro-rate a refund, so you might want to compare.

BEWARE of bait and switch on rental fees. I paid a moving company $475 to move my belongings into a…read moresmall storage space. The monthly rental was quoted at $71. 3 months later it went to $120. Next month its going up to $148. These people are not held to any consumer laws in the state id MD, they can jack up your rent anytime they want. And they dont give you a printed contract. They rely on that too. I am getting out of there as soon as possible, before it goes up to $200 NEVER DO BUSINESS WITH THIS PLACE UNLESS YOU DONT MIND GETTING RIPPED OFF.

Extra space continues to unilaterally change its prices and charge for insurance I don't want…read more Wish it was easy to switch storage spots as these guys are the worst.

Elevators were barely operational on 2 separate visits. Snow was not cleared by entry door…read moreadequately. Bathrooms are always locked. No one is ever onsite to assist.

the worst customer service ever never returns calls…read more lied about my account proven by his co workers and supervisor I'll never ever ever rent from PS again rent goes up every 3 months without notice thecDM of this location is rude no customer support at all