3005 Kenilworh Ave public storage have great customer service. Denna at this location does a really…read moregreat job while be professional. She showed me the storage space that I rented and explain all neccessary information. Much appreciated and thankful.

If I could give this place less than one star I would. I cannot even begin to write what a bad…read moreexperience we had here. We've had our stuff in here for a year, and when we were moving into our new house we went to retrieve our belongings. The unit was disgusting. Full of dirt and dust and trash which had somehow gotten under the door (this is an inside unit by the way). And then: everything was covered in mouse poop. COVERED. All of our furniture had nests in it. We found multiple dead mice amongst our stuff. It was horrifying. Clearly we couldn't take a lot of the stuff, so I called the manager who basically said it wasn't their problem. She then told me it would be $350 removal fee for anything left. I said fine. Then three days later all of a sudden it was $500. We will never be using public storage again and ABSOLUTELY would not go near this location again. Thanks for costing me thousands of dollars worth of stuff.

Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and…read moreaccommodating to requested services. She is the reason I will continue to utilize U-Store for my storage needs while here in the DMW.

The people who work here as well as the management is unprofessional. You sign a contact yet they…read moreraise your rate constantly. Forget requesting a bill due date change, they won't honor it no matter how long you've been with them...smh. Management is nom existence.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

My move: Storage pod (small studio worth of stuff minus a bed) to studio…read more Location: ABF U-Pack service center in MD to DC condo Packing: none; already packed Distance: 30 miles Elevator access: yes Get It Done cost: Under $500 Other MD/DC companies quoted: $700-2000; Booked 2-3 weeks out OR said they don't service that area (what?!! unheard of in Los Angeles for a mere 30 miles!) I needed local moving help and was having the hardest time finding companies that weren't charging high rates and were available in a short timeframe between Maryland and DC. I found Get It Done through Craigslist and looked them up on Yelp, requested a quote, and within a couple of hours had gotten a response and very reasonable price range. Charles was very responsive and had flexible times 2-3 days out for a local move. He communicated when his truck had an issue causing him to be about an hour late, but it was all fine in my situation since I was moving from a storage unit to a condo where I didn't have to be moved out by a certain time/day. He and his teammate moved my things over to the 26' truck with care and drove it about 30 miles into DC. They carefully parked in the loading dock, loaded the elevator and unloaded things where I wanted them. They even helped fix the legs on my sofa that came loose during cross country transit in a pod. Total time was about 3 hours with transit. Charles even gave me a veterans discount on top of his very reasonable price. Much appreciated! I would definitely recommend his services for moves in the DMV area.

Very professional and friendly business. They took care of my concerns and were able to get the job…read moredone by my deadline at an affordable price. I would hire them again without hesitation.

The delivery team was professional but they sent out more workers than needed and so the price was…read moresignificantly higher than most of the other white glove delivery companies I have used across the county in my design business. Was just quoted $450 to deliver a set of four kitchen chairs that each weigh 13 pounds, this was after being invoiced $1200 to deliver 6 items 2 weeks ago. I have had multiple rooms of furniture delivered by smaller crews in the same amount of time for less. There are other more cost effective options with equal quality.

INCREDIBLE value! Tim Lea, our salesperson, and his whole crew of movers were courteous, helpful,…read morepatient and professional. They even made the move fun! With a stressful office relocation our hands, Tim and his team put my mind at ease. Plus, OMX charged us far less than what other moving companies quoted us. Would gladly hire again for any future move, business or residential!

The person who completed my initial assessment was Diane Linville. The moving coordinator was…read moreStephanie Miller. I have worked with United Vanlines/Perry Moving twice. Once from Indiana to Baltimore City, and the second from Baltimore City to Michigan. The first time I moved with them, the moving coordinator I worked with was very communicative, checked in with me throughout the moving process (including when my items were being picked up), and was conscious of my anxiety levels. The second time I moved, I needed to contact Stephanie to remind her of upcoming deadlines, follow up with her when she said that she would get back to me and failed to do so, and was also unprofessional at times, uttering profanities like "retarded" in reference to the move itself when on the phone with her. What's more is that one of my inventory items never even arrived to me. They launched an audit to find the lost items but came back empty, so I guess one of their workers just walked off with it. The pay out on the audit also was less than half of what the items were valued at. Some of the items that were lost can't be replaced. Like how does something just walk off? You're a moving company that specializes in moving things, and you're one of the most expensive brands in the market with guaranteed service. On a positive note, the people who picked and dropped off my belongings were very professional, on time, and handled everything like glass. Don't think I'll work with Perry again.

This has been, by far, the worst experience I have ever had with a moving company…read more The problems started the day before our scheduled move. The company called to tell me they didn't have a driver and wanted to postpone the pickup. I explained that our flights were already booked for the following evening and that postponing was extremely difficult. Nevertheless, at around 6:00 PM that evening, they emailed to say they still couldn't find a driver, essentially forcing us to delay the move. We had no choice but to reschedule our flights, incur additional expenses, and postpone our travel, all because the company failed to honor its commitment. We had also made it very clear that the movers needed to arrive no later than 8:00 AM on the new date because carpet repair technicians were scheduled for 8:30 AM and a professional cleaning crew was arriving at 11:00 AM. The company assured us they would arrive by 8:00 AM. Instead, no one showed up until after 9:15 AM. The delay forced our contractors to wait, resulting in additional charges. The most upsetting part happened during loading. Our daughter's viola, worth about $4,000, was accidentally loaded onto the truck. Because it is a delicate wooden instrument that can be permanently damaged by prolonged exposure to summer heat, we immediately asked the crew leader to retrieve it. He assured us that once the truck reached the warehouse, they would unload it, locate the viola, and ship it to us via FedEx. We trusted his word and allowed the move to continue. Six days later, the shipment still has no driver assigned. Despite multiple phone calls and emails explaining the urgency, the company has refused to retrieve the instrument or expedite the whole delivery. They even told me that the crew leader's promise "doesn't count." Meanwhile, the truck is sitting in extreme summer temperatures, putting our daughter's instrument at serious risk of irreversible damage. Today, they stopped answering my phone calls altogether. Instead, they replied an email by telling me to contact United Van Lines about its delay policy, effectively passing the responsibility elsewhere instead of resolving the problems they created. My family has been patient, cooperative, and reasonable throughout this process. We rearranged our travel plans to accommodate the company's scheduling failure, yet they have repeatedly failed to keep their promises or communicate responsibly. I am a professor and clinician who cares for cancer patients. In both my professional and personal life, honesty, integrity, and keeping the promise are fundamental values. It is deeply disappointing to experience such poor communication, broken promises, and lack of accountability from a company entrusted with transporting our family's belongings. By now, I still have no idea when our household goods will arrive or what condition they will be in. If you're considering this company, I strongly encourage you to think twice. Based on my experience, I cannot recommend them.

Had the extreme pleasure of working with this company with David as my contact person. Very…read moreprofessional and reasonable priced. Used them as part of our move from MD to FL. First, they moved a grandfather clock and a weight tower from our home in Arnold, MD to my daughter's in Hampden, MD and secondly, loading of a POD in our driveway. HIGHLY RECOMMEND!!

Third time using First Class Movers. I had to move my Dad into assisted living this time and the 2…read moremovers were excellent. Arrived on time (actually a little early, but had called first), very careful w/items and delivered to his apartment undamaged. I would highly recommend this company. Prompt response from my initial phone call w/estimate and I feel was fair price.

Great customer service, prompt response, low price and SAME DAY SERVICE on a holiday weekend! For…read morefuture needs, I highly recommend AE Precision and would use them again.

Quick response, reasonable price, and professional. Went above and beyond. Would definitely use…read moreagain.