It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I had to move my family on pretty short notice and honestly wasn't sure how I was going to get…read moreeverything done with work, the kids, and everything else going on. I reached out to Honest Hands Moving & Storage and they were able to get us scheduled quickly. The crew showed up on time and got right to work. They were friendly, careful with our furniture, and helped us with some really heavy pieces that I definitely couldn't have handled myself. Everything went smoothly from start to finish, and thankfully nothing was damaged. Moving is always stressful, especially with kids, but having a crew that was reliable and easy to work with made the whole day a lot easier. Really appreciate the help. I would definitely use them again and recommend them to anyone looking for movers.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and…read moreaccommodating to requested services. She is the reason I will continue to utilize U-Store for my storage needs while here in the DMW.

The people who work here as well as the management is unprofessional. You sign a contact yet they…read moreraise your rate constantly. Forget requesting a bill due date change, they won't honor it no matter how long you've been with them...smh. Management is nom existence.

1) Not all Extra Space storage facilities are equal. When we were in the process of planning our…read morerelocation from the west coast to Maryland we needed to temporarily store some things so we called Extra Space storage and reserved a storage unit sight unseen. When we arrived to Maryland and finally saw it, we immediately ran as fast as we could to find a new location (see my review of the Extra Space storage on Old Ardmore Rd). Lesson #1, If you can get someone to check out the location if you can't. 2) We came to this location and the manager Tanesha was great. She worked with us to get a space that was conveniently located for the movers to be able to quickly unload the truck when they arrived and would also give us quick access so that we could get the things we need from storage while we were on our temporary living arrangement. Lesson #2 Being on the ground level of a climate controlled facility near an entry point is best. Everything was going great and we had no issues or problems for 6 months, until 2 weeks before we were about to move into our new permanent Maryland address.... 3) Fire!!! There was a fire in the 1st level bathroom which caused the sprinklers came on. We got the call to come down and see the damage and there was water in our storage unit. About 1/3 of our possessions were sitting in water. We had to come down and bring our own mops and towels to clear the water the best we could. The folks in the office basically were of the attitude of "yeah it happened" and told us what we should fill out an insurance claim. Lesson #3, no matter how nice and new the facility is, insure your stuff! (when you rent a storage unit they offer insurance which thankfully we got the maximum they offered). Just a few days before we were to move our stuff out, we just happened to go by the unit and there were people running around in the facility in "hazmat-like" suits (because of the mold). They basically said they were there to help the renters to go through their stuff and anything that was not water damaged would go to a new storage space on the 2nd floor and anything that was water damaged would have to be removed (taken home or put on of the many dumpsters in the parking lot). It was a blessing that my wife and I stopped in when we did because the management team had not contacted us about this operation where we need to go through our things and only move the undamaged stuff. So the first 6 months of our experience was great. The last 2 weeks were a total mess. The good part was that the insurance paid us exactly what we put in the claim no questions asked.

This was my first time renting a storage unit and my experience was great. The staff at this…read morelocation are super helpful. We worked closely with Curt. He was pleasant on the phone. He answered all of our questions and made the move in process smooth. When we realized we did not have enough space he worked diligently to find us another unit on the same floor. The location had a great move in special. Considering I was on a time crunch everything worked out well. I was very happy with the controlled access and the fact you can only access your assigned floor. The facility is clean. Highly recommend this location.

Best storage I've been too. Robin is the best, she is very nice and would help you the best she can.read more

It's clean, cool, and convenient. In the DC area you can't find all three conditions in one place,…read moreespecially during our hothouse summers.