Please turn your new sign off at 8 pm, not 10 pm. It's way too bright and shining into my unit. My…read moreneighbors, many also your past and current customers, also unhappy. - Signed a LONGTIME and CURRENT customer.

First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

I've been with this Security Public Storage Branch for years! I am very satisfied with them. Eric…read moreand Joshua are amazing. And Sara who is no longer with them was equally terrific. All of the staff are helpful, courteous and super friendly. It is a clean, safe facility. I highly recommend it.

I'm so happy I chose Security Public Storage! The staff is super friendly and always willing to…read morehelp. The place is spotless, easy to access, and I feel 100% confident storing my belongings here. The security is excellent and the on-site managers really make a difference. Great experience -- thank you SPS team!

i moved out after 2 or 3 years since their price went up without notifying me and i found way…read morecheaper at close storage. i already. told them that i will move out 3 days after my monthly contract and they said they will calculate pro-rated for those days and they will refund me the remaining, now i called them to check my status, they said they won't refund me anything and they didn't transfer me to location to talk to store manager, this is the worse service i've seen in my life

We have been renting a unit for almost 4 years -- the monthly fee has skyrocketed over the last…read moreyear, nearly tripling. Since we first got the unit, service, safety and facility condition have plummeted -- Door locks broken, Broken elevators (without notice), Security doors broken and poor customer service.

Over the last few times I've been here there are never ANY carts available. They have to do better.read more

I have been a customer for 3 years…read more Jerome continues to provide fantastic customer support. He was very professional, helpful and friendly and went out of his way to accommodate my storage needs. Highly recommend Extra Space and appreciate top quality staff like Jerome.

Never again. We needed a storage unit for three months for our daughter's college items. The price…read morewas fine, the area is decent. However, getting in touch with anyone in the actual building is impossible. I have called over 30 times in the less than nine weeks we have rented and never once has anyone answered the phone or called back. Then I reached out to the main CubeSmart number. They said they would have someone on site call me back. Well, three more calls to the 800 number and I still have not heard a thing. Just got a notification that, after paying $167.16 for the first two months, our payment for the next month has been raised to $208.82, a 25% increase. In addition, they do not adjust if you move early, so whether you use one day or 28 days of the month, the price is the same. I would suggest looking elsewhere. I would never use CubeSmart again.

If the metal around the door latch looks damaged and the latch looks bent, that is because the door…read morewas just pulled open. Thieves just pulled my unit's door open and stole my stuff. Insurance has been a joke. Don't put anything of value in this place. Would not recommend!

The guy here service and hospitality towards their customers suck. I was doing everything on the…read morephone with a girl and I was missing an information and she said I could call back and pick up where I left off. When I called back I got connected with a guy and basically didn't want to do his job and help me or help connect me back to who I need to speak with. Told me to do it online myself. Even though the girl has already inputted all my info. So I have to start all over again. Some people just hate their jobs

RENTER BEWARE :: This facility only offers month to month contracts. I entered into an agreement in…read moreJanuary 2024. In April 2024 they notified me that the rate would double in 30 days. So I am now paying 2x what was advertised. When I called to share my frustration, I was told that my initial rate was an online special that was 50% off the going rate at the time. The going rate is now 3x what I am paying -- not sure how I am at a lower rate but I guess I'll take it. Want real figures? My initial rate was $26. I now pay $53. Others renting similar place are being offered at $150, or so I'm lead to believe. Evidently this is industry standard (month to month pricing), but it feels predatory. I only share so that others might better understand what they are getting into.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

DJ was extremely helpful when I had questions about a recent increase in my bill. They took the…read moretime to explain what was going on and helped get the rate lowered, which I really appreciated. Great customer service-- thank you for taking the time to help!

Another great experience at the U Street location! The team there is truly amazing. I walked right…read morein and was assisted immediately. The app is definitely a game changer, and makes the entire experience so much smoother and more enjoyable. Special thanks to Charles, Tiffany, and Aniya for being super helpful today and every time I've needed assistance!