I went in on Friday July 26, 2019 and rented a 10X10 space and Denielle and Niki were so helpful…read more The facility was very clean and well organized. They walked me though the process and made things so easy. The next day I needed to modify my contract and they worked with me, even helping me move into a new unit, and made the change to the contract so easy. I was out of the old unit and into a new one in record time! Kudos to both employees. These two employee work at the ExtraSpace Office on 10th street in Arlington, VA. Thanks so much to these employees again!!

The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly,…read morepatient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier!

Best move EVER thanks to WiiHA Movers. Michael, the owner, is so personable and caring. He took the…read moretime to speak with me over the phone and gathered as much information as possible to help get me the right size truck and equipment. The company offered a fair rate and worked with my schedule. On move day two WiiHA employees (Yes, employees. Not two guys picked up in some lot) showed up exactly on time. They were very polite, efficient, professional and careful with all my belongings. They even helped me organize heavy furniture and cleaned up all the packing materials before they left. The move went so smoothly. I highly recommend WiiHA Movers and will definitely contact them again for my next move. Be sure to generously tip your movers. They totally deserve it!!!

Got these guys to move from Arlington into DC and as I waited for a group of sweaty burly guys to…read morecome in and give their best disgruntled employee faces, I was pleasantly surprised by the ones that showed up! The guys were clean and before they entered they slipped on a pair of "booties" over their shoes to do the run thru with me. As we went over the items I told them I didn't get a chance to box a few things and before I could finish they said no worries they could get it packed up and ready for me. sweet!!!! They were very careful with my items and I was impressed with their efficiency. When we got to the new location, I did the walk thru with the guys so they knew where to put some of the bigger items and I was surprised yet again by them putting the shoe covers on before entering the house. They had a good system and everything was done in record time! When I finally got around to unpacking the boxes they did for me, I was taken aback at how neat and with care the articles were bubble wrapped and placed not thrown into the box. I would definitely use these guys again! They made my moving a piece of cake!

Extra Space Storage is located very conviently in Clarendon. Not only is there an area for parking…read more(you don't have to pay for), but they also provide a large area for loading and unloading with flatbed carts. I used this facility short term, between my move. The store manager, Monique, is very friendly, professional, and communicative. As long as you explain your requirements for space, contract term, and needs; she is very clear on the policies, unit contract requirements and how they can accomodate. She always has a smile on her face and is willing to go the extra mile with customer service. After reading all the reviews, I did disregard another persons recent post from the end of 2017. I completely disagree with their opinion on the customer service. I never had an issue with someone being available. I came in at all hours during the time they were open. If you feel that they are unavailable when you need them, she was very responsive to phone calls and emails. Monique was very clear on the storage hours and the retail store front hours. So, if you are looking for a facility with 24 hour access... This is not your place. I would definitely rent storage space here again!

Rent elsewhere. Extra Space Storage is overpriced. If you do happen to find a reasonable rate, you…read morecan be guaranteed that it will increase after 4 months. Not a minimal increase either. Don't say you weren't warned. Scroll down and look at the other reviews. In some cases, you can expect an increase of 75-100%.Yes, after your 4th month. They have onsite parking, which is great. The manager told me that if I was ever in the area that I could park there and run my errands. Great perk, right? Not so much when you get back to your car and they called and had it towed. $135 to get it back. The tow company confirmed that it was indeed an employee of Extra Space Storage who called and had the car towed. Thanks! There are a lot of other storage options in the area. Do yourself a favor and explore them and rent any of them.

OK storage with several "gotchas"…read more The OK: The units are "fine" in that they're empty and indoors. They would be pretty easy to break into if someone was moderately motivated as the tops are a simple fence-like cover. So, don't store anything of high value. Gotcha 1: No one is on site - it's a totally self-serve environment, which would be OK if everything ran smoothly, but it doesn't. Gotcha 2: Hard to access the facility - The storage space is in the basement of a business building in busy Georgetown. There is semi-close loading/unloading in an area between buildings but the parking guard only lets you use the space during an unclear part of the day. Twice I was threatened with towing if I tried to access the loading area in the evening (the space wasn't being used by anyone) for no apparent reason. Also, the freight elevators that are just outside one of the doors to Stuf Storage sometimes don't allow you to select the floor for storage. Also the doors into Stuf Storage from the elevators won't open from the elevator side so you have to prop them open or walk all the way around the building (up a floor and then down a floor) to access from the shopping side of the interior. Gotcha 3: Moving carts are advertised but don't exist - In my multiple visits, I was only ever able to find a small skateboard type of carrier to help move my stuff from my unit to the elevators. It didn't have a handle and could only support one box at a time, so I ended up using my rolling desk chair as my primary source of moving stuff (that and balancing 2-3 boxes on the skateboard while holding it). Also, there are extension cables running all through the halls to run dehumidifiers (or something) so rolling the cart and chairs over them was a hassle. Gotcha 4: Ending Your Rental - Here's where they really get you. (In fairness, it is in the agreement you sign, but the system is designed to trip you up and find ways to charge you extra.) First, you have to give them 24 hours notice that you're finished. Not terrible, but when there isn't anyone on site or answering their phones/email, it's easy to assume that you've checked out properly when you've notified them via email or phone. However, they require you use their portal (or it doesn't count). Next, they want you to take a photo of the empty unit after you've moved out. Again, not terrible, but when most people are clearing out their unit, they're not thinking, "Gee, I'd better take a picture of my empty unit," so it's easy to forget. However, if you don't submit a photo they will either keep charging you (by ignoring your request to close your contract) or charge you $150 for "cleaning" the empty unit. So, you're forced to pay a bunch of money or trek back to the storage unit to take a picture of the empty unit, which wouldn't be necessary if they ever had anyone on-site to check units, etc. So, as long as you're storing stuff: 1. That isn't very valuable 2. That's easy to carry on your own without carts or easy parking 3. And you are comfortable navigating the entrance and exit like an escape room 4. Don't want to interact with a human being with your questions 5. And like ending your contract in the same manner as quitting a gym, Then, Stuf Storage in Georgetown will be an OK option.

DO NOT do business with Stuf Storage. Your things ARE NOT secure!!…read more A few months into moving my things into my Stuf Storage is where things get "funny". In October, I went to my unit like I routinely do to get somethings out my unit. When I finally got to my door, I noticed the locking mechanism itself had been tampered with, almost pried. It looked as if someone stuck a crowbar or flat bar and tried to pry the door open. I took pictures and documented what I saw. In that moment I stood very still and very silent to make sure I was not hearing anyone else. Next, 2 random guys hop out of a storage unit with a surprised "oh shit" look on their face when they saw me. They immediately tried to run but I moved faster. They told me they had a storage unit there and they simply were changing clothes. I wasn't buying it, so I immediately pulled out my phone and the two guys ran again in another direction. I called Stuf Storage right away and told them what happened and showed them the pictures that are attach here. I was told the security "footage" would be revised and I would get a call back in 2-to-3 days max. About 3 weeks go by and still have no heard anything back from Stuf Storage. I go back to my storage unit yet again to grab a few items. When I approach the door to the unit, I could see even more damage to the locking mechanism. When I finally opened the door, I see the chicken wire used as a "ceiling " was cut open with pliers. I could see evidence of someone in my storage unit as well as missing items. I yet again try to reach out to Stuf Storage to someone name "Debra". Debra is supposed to be management...apparently. Debra proceed to tell me she would look into the mater and contact me. A few days passed by and I never received a call so I called Stuf yet again and "Debra" answered. She tells me the unit was cut into by maintenance staff while working on the fire alarm. Even if that was true, why not repair a unsecured unit. Debra did not understand the top of the storage unit was cut and the unit was not unsecured. 4 months later and I have yet to be reimbursed for my stolen items. Management screens my calls and don't answer. When I manage to call from another number management seems to coincidentally be busy every time and never call back. When I've asked for general mangers contact info, I was flat out told No.

Overall the process was very easy, my boxes were both delivered and picked up with ease and the…read moredriver did his best to ensure that the time was convenient. The boxes themselves were really sturdy and fit just about all my things. If anything, the only reason why I can't give this 5 stars is because originally I was told that I received an automatic coupon just for submitting my email address, then I was told that the coupon had to be applied over the phone and that the price I paid my first month would be the price I paid every month. My first bill was perfectly fine. But, with no warning my second bill was an entirely different charge. I had to call them for them to tell me that my coupon wasn't applied until I made this yelp review. They said the first person put on a coupon on my account too early or something. I don't understand why, knowing this, they'd still charge me for someone else's fault. I'm not upset I had to make a review, it would have just been a lot easier for them to tell me that in advance or at least email me about it. I would not have even known anything had I not called which to me is a bit shady.

I use this company each year and have been satisfied. This time I did have issues with my items but…read morethey have given me a refund for the damaged items right away.

Fuentes Crew -…read more Movers were supposed to be here between 8-9 AM on moving day and arrived in the window - arrived at 8:45 - perfect Movers need to complete within the estimated timeframe preferably under time - completed within time Hard working and courteous - these guys never stop and the way they rotate tasks to give people rest but still work was impressive. Alex does a good job of answering questions and relaying that to the team. Condition of furniture and reassembly - good with a few dings and nicks in the leather but almost impossible to move without some dings. Also, they assembled the furniture and was exactly like when they disassembled. All in all I was very impressed with the service and while they might be slightly higher than competitors - i have used some of the competitors and their work ethic isn't as good. I will definitely use this company and hopefully this crew again when we move.

We had an exceptional experience with My Guys Moving. The move team arrived before the estimated…read morearrival team and went to work immediately. Very professional team (thank you, Jose and team) that expertly boxed, packaged and wrapped our household goods and delivered them from Burke to Richmond same day without issue. We've had many military moves over the years, but not one of them was easier or more expertly done than this one. I highly recommend My Guys! Allen E.

What can I say about the service provided by Spacemaker? Well, it was so amazingly exceptional that…read moreit drove me to write my first ever Yelp! review. Right off the bat, they were right there to answer every question, respond to every email and return every call. They truly were a life safer, from drop off to pick up and everything in between they could not have been better. Personalized service doesn't come close to the level of service provided. Even under atypical circumstances everyone went above and beyond. Thank you Jim, Jena and Jose, you guys are the best. I would give you 10 stars if I could.

We needed a unit within 3 days. Spacemaker got it there in 2. They were very responsive to the…read morequestions I had. The entire experience from deliver y to pickup went smoothly and they were the best price I found. Highly recommend them.

I'm writing to review a little late since we've been getting settled into our new home in Chicago,…read morebut it's been on my todo list because Joseph and his crew were amazing! We found out pretty last minute that we were going to be moving to Chicago. On top of all the added stress was finding a moving company we could trust. We received a quote for $3400 from another moving company for a full cross-state move. This was way out of our budget give. That we were leaving most of the furniture behind. Instead, we opted to do the good ol' Uhaul way. We needed movers to come help load the truck Friday night since we'd be leaving Saturday morning. I looked into company after company with some concerning reviews about efficiency, speed, and care. Made Movers was the one company that stood out with consistently good reviews, and for good reason! Joseph was super quick to get back to my request for a quote. He gave us a very reasonable hourly price, and was able to accommodate our Friday evening time frame. Joseph was also very responsive on follow-up emails, which I appreciated. On the day of the move Joseph called to let us know they were running 15-20 minutes late. It wasn't a huge amount of time, so I appreciated the heads up. Joseph and his crew arrived and got right to work. Most of our stuff was boxed already, but the furniture needed wrapping. The crew carefully wrapped our furniture with the furniture blankets we picked up from Uhaul. The entire time they worked very efficiently and quickly. Once the work was done, in under 2 hours, there were no hidden costs, nothing in our apartment was scratched or broken (horror stories I read about other companies) and the Uhaul looked ready to go. When we finally got to Chicago we were happy to find not a single piece of furniture was broken or dented, and the movers here were quickly able to unload the truck due to how well it was packed in the first place. Joseph and his crew were awesome. They at least made this part of the move incredibly easy, and for that we are thankful. Will 100% recommend them to others in the DMV area in the future!

Joseph and team were great to work with from start to finish. From getting a quote to the move…read moreitself, everything was communicated well and professionally done. We had a somewhat large move from one house to another and Joseph knew to bring 2 trucks and a crew of 6 guys to do the move. We had some very heavy gym equipment that they moved easily and carefully. And everyone was super pleasant to work with. Would highly recommend them!