No surprises. Derrick and Racquel were extremely nice in the morning, made our visit nice and efficient. Would recommend 10/10 easy. read more

Absolutely loved doing business at this location. Kay was phenomenal, anytime I had a question or even got lost (yes I was lost) she was available and willing to help. I have used different storage companies but by far this one is the best! read more

Got a storage unit here since I was going to be moving to that area. Got everything set up and the pricing down, but then about 6 months in, my price jumps out of nowhere. They just start charging more and say it's their new prices from then on. You don't get grandfathered in or get to keep the deal you signed up with. Then the lights were always out in my little section of the building. I had this unit for a couple years and there was literally never working lights in that area then entire time I had it. So whenever we were moving stuff in or out, or just looking through stuff to pick up something, you were using flashlights for everything. Also, it is far from "climate controlled." I've even heard others there comment on it. It was just as cold inside as it was outside. You needed to be very layered up even when inside. Lastly, no one seems to work the front desk. I cleared out my storage unit and went up front to close my account. There was no one there and the sign on the door said they'd be back at 1. It was not only 1:20, but I waited until 2 for someone (along with several other people needing help), and no one was to be found. The entire building was open and everything left unsecured as well. I am no longer going to be down that way so have been trying to call to get my account closed, but no one feels like picking up the phone either. Definitely do not recommend this place. Go elsewhere. Pay the extra little bit for a decent building and people who are at least somewhat happy with the job they chose. If this place seems cheaper, it probably won't be for long. read more

The storage unit is okay at best. But the rent goes up without any information. I went from a small closet size storage unit for 35 to 45 to 65 all in 6 months' time during the pandemic. Mind you the insurance is mandatory which is fine but their ability to keep increasing the rent without no explanation is unsettling. I called and wasn't really given any answers other than they said that "your rent may increase". But why not tell us why? And why so often? The Oxon Hill location has only two dollys so you have to wait for someone else to return in order to even move your things in. Other than that the staff is regular. They don't say or do more than they need to. read more

I needed to update my reservation. I called 3 plus times a day for three days leaving messages that were never returned. We visited the location during business hours to find no one there. Phone go unanswered all day. The district manager, Joe, also does not return multiple phone calls. If you have notes on your account for him to call you do not expect them to be responded to. We move a lot and this has been the worst experience with storage we have ever had. I would not recommend public storage to anyone moving and needing storage. read more

The hours posted are 9:30 to 6. Why are you closed at 10:25. Need assistance to get items for scheduled move and these MF ain't nowhere to be found. Yelp needs a 0 star rating. Pissed! read more

They all talk trash. I did say in beginning of april that I pay late then they keep charging and call me to threaten me. Such a bad businesses read more

Big shout out to Racquel and Kay- they rock! Def ask for them to help you out. They were really accommodating and lovely to work with :)

I have rented a unit at the Longbridge Rd, Alexandria, site for a year. I could not ask for better. No problems at all. Derrick and Racquel are very friendly and helpful. Using the website is easy and has the best deals. Autopay makes paying very simple. read more

I have been a customer for 2 years and they did raise the price from initially $110 now im paying $158; however, it used to be kinda of OK because I liked the place it was secure and easy to access from DC- Things have changed now: the light in front of my unit has been faded for months I have to go with the flashlight of my phone. Also, first the exit door stopped working for months now with no signs of getting fixed any time soon and also the entrance door looks like someone ran into it so it also doesn't work and they just keep the door open all day (I'm unsure if they leave it open during the night as well.) Finally, my storage is on the second floor after some doors they don't have door stops and its very annoying and difficult to grab the door and move the stuff. Having said that Im moving out in 3 days! read more

The manager/ operator is coarse and rude. I can't say anything nicer about the staff. I unfortunately have to frequent this dump all too often. Its not very clean and poorly lit. The best thing it has going for it is that the price is fair, but not outstanding. read more

Very helpful staff. Racquel and Kristina made the storage process much easier and exciting! Also very conveniently located next to the Reagan airport! read more

My last 2 visits in about a 2 week span the exit gate is broken in the open position. Today the elevator was broken, only found out after pushing buttons, etc when we went to office-they couldn't even put a sign nor did they seem to give a crap. Already reserved somewhere else and getting the hell out. read more

Nothing but great service and better deal than other storages in the area. Derrick did a very good job, I was in and out in 15 minutes, got everything I needed and started loading up the unit with my crap. The drive in is good and safe, there are cameras and door locks everywhere, feels very safe. The location I perfect and couldn't be closer to my apartment. Good business. read more

Terrific customer service with Raquel! Reserved the unit on-line and took care of the payments and necessary signatures in the store. Quick, easy and friendly service! read more

Attention! Your Attention Please All You Bird Poop Lovers Out There in Cyberspace! Yes, I am talking to you. Got your attention didn't I? You would do on the wise to check the place out to see if I'm full of it. It has been a problem for at least the last few weeks if not longer, and I do love animals and especially my fine-feathered friends(only when they don't do their business on my fine European auto). But seriously, it's a health-hazard when the carts have bird poop on them...the floors have bird poop on them. Now I will give them credit that they do keep the doors closed that lead into the units to keep them out...but it's only a matter of time before they'll baptize your goods MUHAHAHAHAHAHA. I know, I got issues. And so will you if you do business with them before you'll know what you're getting into, ahem, stepping into. read more

Derek and Raquel were so nice and instructive, everything was explained and I felt like I could be able to comfortably move my stuff in and ask questions! read more

Karen is very helpful and the entire process is very straightforward and stress free. The location is very easy to access.

Thank you to Racquet and Derrick. They have been super helpful during the months I used the unit. The facility is safe and convenient.

Very friendly and helpful staff at this location. I only needed the unit for a few months and they did not pressure me or make it hard for me to close out my unit when i was ready to close it out. Derrick and Racquel were very helpful on my move out and very nice people. I definitely would use this place again. read more

Great customer service with Kayonna. It was a quick process of looking at the unit, a tour showing where to pull in my car to unload, getting a lock, and signing the agreement. The facility seems to be well kept, clean, and very secure. read more

Secured space, carts for use, customer service was excellent! Great deal and easy to set up online.

This is a great storage business. It is well secured, very clean and the staff are terrific and extremely helpful. When my husband and I signed up Canh showed us our storage space before we signed and Derrick and Clinton both helped us with selecting packing items. Everyone, is so professional, knowledgeable and friendly here. Right now there is a special where the first month costs only a $1.00. You can't go wrong at this storage business. We have been telling all of our friends about our great experience at Public Storage in Arlington, Virginia!! Joanna Rose Williams read more

I reserved a spot here a couple of weeks ago and I've been very happy with everything so far. The onsite staff have been very knowledgeable and pleasant to work with, and finalizing the paperwork really didn't take too long. While the facility is just north of Long Branch park and it's fairly deserted up there sometimes, there is keypad access into the facility that you drive into so you're in a secure place to move your stuff into or out of your car/truck, etc. The prices are the best I've found locally. The facility is huge but it's really not that bad for finding your unit. I love the fact that the entire facility is climate controlled. I would definitely recommend this business to local family and friends. read more

Really quick checking in and clean facility. Karen was helpful in getting me started. Highly recommend. read more

I went to Public Storage this morning to get some boxes (because it seems like everyone is moving right now and there are no boxes to be had). First, this is the only self-storage place in town that is open before noon on a Sunday. The minute I walked in I was greeted by Derrick and Raquel. Derrick let me know of any promotions, answered my questions, and helped me pick out boxes. Derrick also told me about some other things I can get for my packing needs - such as a divider for glasses. Derrick and Raquel both helped me take the boxes out to my car once I was done picking out what I needed and paid. Very friendly staff who are knowledgeable and willing to help. I will be definitely going back to get packing supplies. read more

Great service, moved in the other day and it all went smoothly. However, like the other reviews say, it's not just $1 for the first month, there are a lot of other charges (admin + lock + insurance). I'm already worried about the costs racking up over the months, so they BETTER NOT raise the rent like the other reviews have mentioned. read more

Helpful, friendly and courteous customer service! Enclosed drive in - drive out procedure is quick & convenient. Recommend 1st floor storage unit to avoid elevator use & save time if you must make frequent visits to your storage unit. Price is best in the area considering 1st month for $1 deal. I have used this facility many times in past years & always go back to it when I need extra storage space. Ignore people living in dilapidated trailer & car behind facility - they seem peaceful & minding their own business. read more

Great location, facility, and staff. Nothing more assuring than being able to store one's property in a secure facility that is well cared for. Easy access for cargo vehicles and plenty of room for carts to move throughout the facility. Overall experience up to moving out was as simple as when they were caring for a new customer. Thank you Public Storage. read more

WARNING! We went to our storage unit on 8/13 after the office had closed to drop a few things off. When we arrived, the gate and door were wide open. We thought maybe something happened and someone forgot to close it. No big deal. We went in on Saturday 8/15 to let the office know. When we arrived, Derrick looked at us like we were bothering him. Turns out, they already knew the gate and door were broken, for how long, I have no idea. When we asked why they did not let any tenants know there was an issue with the gate, we were told by Derrick that it "Was not their responsibility to tell tenants the gate was broken." Mind you, this is advertised as a secure storage facility. After being treated terribly, we decided we would move out the next day. On Sunday, we went to move out. As did many other people from what it looked like. While my wife was waiting in the car, a homeless person that looked like they were coming down off a high of something, came walking out of the storage unit pulling a small roller suitcase. She then walked out the garage door and down the street. Very secure facility...we found a different facility and will never, ever go back to this one. As others have said, we too were hit with a surprise rent raise. Moved in at one price that we were told was for a year, then around the 6 month mark, our rent went up. Not to mention when we moved in we were required to purchase one of their disc locks (even though we had our own in hand) and the facility kept one of the keys. They did not return the key to us upon move out either. read more

This is not the only Public Storage location we've ever used, but it's definitely the best. Derrick and the whole staff are always courteous and helpful. My sister and I are partially disabled, and they've even carried bundles of boxes from the office to the car for us. We got there late one day, when Derrick had locked up and was leaving. He turned around and went back to the office to look up some information about our units for us. That kind of dedication to customer service is all too rare these days! The whole place is clean and well-kept, the elevators always work, and I always feel safe and confident when I visit one of our units. I recommend this Public Storage location whole-heartedly. read more

The good: The staff has always been helpful. The bad : I moved into my unit last February and in just a few months they raised the rent. No explanation why. Its not like I am getting better service or a nicer unit. There are a lot of additional charges so please be mindful of those. The elevator is extremely slow. There are no door stops to keep the doors open. There are very few carts. read more

Absolutely need to know: if renting from this company make sure to get IN WRITING upon move out that everything is absolutely taken care of and no more funds will be taken. I went into the office and signed paperwork saying we would no longer need the until April 30th. SIGNED PAPERWORK. Remember that. 6 days into May I get an email telling me I've been charged a late fee... for a unit I surrendered last month. So we call and dispute, and they keep saying oh we will get back to you, we will call this person etc. so while we are waiting they say there is no paperwork for move out so who knows what that document was? Then today. I get an email that our account is in DEFAULT. I'm buying a home and they could literally ruin that for me over a unit I surrendered. The district manager never answers our calls and things were missing from our unit when we got back. I can't tell you how much I will never recommend this company and I will never use this company again. They need to take care of their customers but clearly they are here for their money and that is absolutely all they care about. read more

I signed up for Yelp simply so I could WARN EVERYONE TO STAY AWAY from this Public Storage location. 1) They have a bug problem. When I moved out, I discovered that bugs had crawled beneath the tape seams on the majority of my boxes. There were mostly dead bug carcasses, but we found a few live bugs still living underneath the tape. The bugs did not penetrate the tape seal on most boxes, but they did make their way into three boxes. Moving out and unpacking was an incredibly disgusting experience and, for the most part, had to be done outside. 2) The local office number isn't on the Public Storage website, so I called the 1-800 number to ask about move-out procedures. I specifically asked whether I needed to move out during office hours (which are extremely limited if you work) or talk to the local office. I was told that all I had to do was take my lock and leave the door open, that the information was in the computer system and that the local office would know that I had moved out. About a week later, I got a call from the local office informing me that my rent for the following month was late. I explained to them that I had moved out. At first they said they had no record of it in the computer, but then they found it. They explained that I had to move out during office hours or at least call them and let them know. I told them what the 1-800 number customer service representative said and they didn't care. They said that they would go ahead and process my move out. Another week later, I received a notice in the mail saying that I owed Public Storage a balance of $250 for rent incurred between when I actually moved out and when they "processed" my move out. The notice stated that I had ten days to pay this or would be referred to a collection agency. I immediately called the 1-800 number and spoke with a customer service representative who actually knew the rules. She state that the 1-800 number can only "schedule" move outs, that I had to do it during the office hours and sign paperwork to complete my move out. This is why they wanted to charge me for the rent through the date the local office called me. She was very sympathetic, but explained that she couldn't adjust the bill for me -- that I needed to talk to the district representative. I called the district representative a few days ago and followed up again today. No response yet. I'll update this post with the final result. read more

Nice facility and awesome service. I moved out a few days ago, but forgot to cancel rental of the unit for next month. I thought I'd goofed up and would be charged for rental of an empty unit for an additional month. When I called to cancel, I was told that the account had already been closed and that I didn't owe anything. It seems that during a walk-through of the facility, they saw that my lock had been removed and that the unit was empty, and proactively cancelled my account so that I wouldn't be charged. I'm totally impressed. read more

Manager was really nice and efficient, everything was smooth. She said she'd worked there for 21 years, you could tell she loved her job, refreshing to be treated like someone cares about my business. It was a great experience., read more

Beware! Do NOT use or trust this company!! Not only is this particular facility difficult to find, with limited signage on a circuitous route in, and not only is it in a questionable area, but the company management is extremely untrustworthy and was quite sly in dealing with me, raising the quoted price by about $100/month the day I arrived following my reservation. Initially, all sounded very well. I reserved a 10 x 10 storage unit online using the Public Storage's website to receive a shipment to be delivered 11 days later. I received a confirmation email with a quoted price, which said that reservation is required to guarantee the price, and stating that I had made a reservation. The facility staff even called several times the week leading up to the delivery to confirm. I even called the morning of the shipment delivery date to confirm the unit and the quoted price with the staff again. My ex was going to be delivering the items from our former house together, so needless to say I wanted all to go smoothly and was trusting that it would. It couldn't have been worse. I showed up at Public Storage an hour and a half before my ex was scheduled to arrive to check out the unit and finalize any paperwork. The staff was expecting me and I was given a thorough tour. However, after the tour, I was told that the 10 x 10 unit I was shown was going to cost me about $100 more per month than I was quoted, as they no longer had 10 x 10 units available at the price I had reserved. I explained that I had received multiple (3) confirmations of the unit at the quoted price during the week leading up to the delivery, including just a few hours prior that morning. But to no avail. The staff tried first to say that units reserved over a week out cannot be guaranteed, but they had no response when I explained that nowhere in the reservation process was this warning provided (in fact, the confirmation email states the opposite: that reservations guarantee the price). They also had no response when I asked them to explain how their staff could have called with confirmation the week leading up the delivery, as well as confirmed the price again that very morning. I said, "Did you give the unit I reserved away in the last three hours?" But they clearly had not. The man behind the desk just stared blankly and said there was nothing that he could do and it was going to cost me $100 more. My ex was scheduled to show up with my things in 15 minutes. I demanded to speak to the manager and explained the situation to her over the phone. I was clearly upset and said candidly I felt that the company had been very sly. I also said that I would explain the way I had been treated on Yelp. But she also said there was nothing she could do, that the unit was going to cost me about $100 more than I had been quoted. There was not even an apology. At this point, my ex showed up with the delivery and our meeting was extremely awkward/embarrassing as we had to make arrangements on the spot at another storage facility in Arlington in the rain using our iPhones. As I was pulling out of the driveway, the staff member ran out and handed me the phone with his manager on the line. She offered the unit at a small discount, but it was laughably minimal (about 10%). I was irate. Based on this experience, I'm glad I didn't trust this company with my most cherished belongings and personal information. Nor should you. Do not use or trust Public Storage. Use Extra Space Storage on 10th Street N in Arlington. read more

I'm torn between one and 2 stars. Depends how desperate and how cheap you are. Location is close to DC and parts of VA, but as others mentioned - very sketchy. As for the interior....the pigeons and rats seem to have the upper hand. It's one of the most broken down, dank, dirty, poorly lit, makeshift storage facilities I've ever seen. I would think Public Storage would do some kind of quality control, but apparently not. Terrible cheap pretty useless carts. We did leave our stuff there, but only because we didn't have the time to search for something better or the inclination to drive farther out. If you have either, I would recommend looking around. read more

Went back to the unit for the first time since September 2009 a couple of weeks ago, and everything looks fine. They are upping the price of our unit by a few dollars a month, which is annoying but probably par for the course at these kinds of places. read more

Terrible customer service from this place. My wife and I rented a space to store some of our furniture for a short time prior to our move overseas. Upon moving in and checking out we were not treated like we were welcome by KAREN. She seems to not understand the concept of customer service and did not want to leave her chair at the front desk. While writing up our paperwork her attitude came off as if we were stressing her out because she was asked to finally do some work. We had a moving company move our stuff and the truck was too big to bring inside the garage area without blocking other people from getting in the garage part. With that said, we asked if she could keep the garage door part open so our movers could get our large furniture in which would only have taken about 30 minutes. KAREN starts telling us that we "shouldn't have had movers bring such a big truck there and how stupid it was for us to not move our furniture ourselves". Me and my wife were shocked that this some felt so comfortable to share her ignorant opinions about our move. Anyway, I would not recommend going here as the lady KAREN clearly needs to get a new job because she is very rude and is too lazy to accommodate CUSTOMERS. read more