Worst storage facility I've ever encountered. Whoever hired the help needs to fire the help. Lakeisha M. was extremely rude to me at this facility. I will not tolerate that sort of blatant disregard and disrespect she treated me with. I called the national 1-800 number and also the local facility. They both withhold information until they have your money and then drop a fingerprint card in front of you and ask for your fingerprints. If you question why they need fingerprints they flat out lie to you. They go so far as to suggest you have something to hide if you don't want to be fingerprinted. When asked if all storage facilities require fingerprinting they lie again. No other facility known to me requires a finger print. YOU DON'T WANT THESE PEOPLE ACCESSING YOUR DRIVER'S LICENSE, CREDIT CARDS, OR ANY OTHER CONFIDENTIAL INFORMATION. DO NOT RENT HERE!!! In response to Julie S.'s comment from Extra Space Storage: The fact that your company fingerprints tenants was not brought to my attention until I had already physically driven to the location to view the unit before renting. Thanks for kindly omitting that important detail until after I went out of my way and wasted part of my day driving there. There was plenty of opportunity for me to be made aware of this policy, such as when I asked the 1-800 operator over the phone what kind of information was required and what I needed to bring with me. It could have also been brought to my attention when I called your location and asked the same questions. It could have been brought to my attention before I went up the elevator to view the unit. Your employee is the antithesis of customer service. Please don't spout your corporate slogans like I'm going to now be convinced that you really believe that crap. I will never forget the "customer service" experience I had, no matter what you tell me. I'll tell everyone who will listen not to use your facilities until you stop this ridiculous and imposing practice of fingerprinting or continue to hire people like her. Also, please tell me, how does having my fingerprint on file make your storage units a safer and more secure place to do business? Do you think a criminal is going to stop by the counter, hand over his ID, and give you his fingerprint before tailgating into your facilities to rob a unit? It might sound like an extra safety precaution to the unthinking public and a way to distinguish you amongst your competition, but tell me how exactly does it make the units safer for ME? It doesn't, it invades my privacy and loses you another customer. read more

This location has been amazing! The staff is very kind and helpful. They make sure that I have the right size unit for the items that I would store and have everything I need for my lease there. They also explained the lease out to clear and made sure to let me know about any fees that may come up. I will definitely be coming back again. read more

Nice storage space! Great customer service from reserving online to staff friendliness when walking through the units. Staff was very helpful and answered all of our questions. Thanks Monique! read more

This place has an amazing staff, extremely helpful and friendly. I've had my unit for a few months now and it's easy to access.

This was my first time using a storage unit as I was in between leases. Monique was SO helpful and guided me through best practices. Would recommend to anyone needed short term storage read more

I went in on Friday July 26, 2019 and rented a 10X10 space and Denielle and Niki were so helpful. The facility was very clean and well organized. They walked me though the process and made things so easy. The next day I needed to modify my contract and they worked with me, even helping me move into a new unit, and made the change to the contract so easy. I was out of the old unit and into a new one in record time! Kudos to both employees. These two employee work at the ExtraSpace Office on 10th street in Arlington, VA. Thanks so much to these employees again!! read more

Monique and Josh were incredibly friendly, responsive, and helpful. they knew the answers to every question I had and were very patient. Highly recommend! read more

I was impressed with the cleanliness and accessibility of this facility. I had a short notice deployment to Afghanistan and needed to pack up and store everything in my apartment for a year. I was able to set up an auto payment plan through my bank, so payments were not an issue. If management needed to reach me, they did so via email. I was able to authorize specific friends access to the unit to retrieve items I might need while I was gone. Because it is inside the beltway, it was a little pricier, but convenience was worth a couple of dollars more per month. Mostly, I liked that it was clean and in a pretty safe area (not out in the booneys or in some warehouse area). read more

Renelle was really helpful and the process to reserve a unit was easy and seamless! Big loading dock on a quiet street so hopefully moving will be easy! read more

Do not rent space here! Management waits until you have your items in storage and then continusouly proceeds to increase your rent (most of the time without even notifying us), the charge would just come out of our account. They are greedy and we will not do business with them again. There are cheaper, more affordable options out there! read more

Overall the faculty are great and receptive and the facilities are nice as well. My low rating has nothing to do with the location or people but rather the dishonest sales tactics of the company. The company offers a certain price upfront but this is deceptive because they always hike the price by roughly 20% after 2-3 months. They know that moving your personal belongings takes time and money so they get your business by offering a lower rate and then raising it once you are a customer knowing that the effort to leave might make it difficult for you to choose another storage unit facility. They told me it was adjusting to the market rate but I had my price hiked by 20% on two separate units I obtained months apart. So this "market adjustment" is really them just trying to get as much money as possible through a dishonest means without totally losing your business with them. If money is not an issue for you then use Extra Space Storage but if you want a more upfront and honest business I recommend anyone else read more

i wrote easy access five months ago. since then our storage unit has increased from $60 to almost $100 dollars. they have also fraudulently said they could not charge our account and are now charging fees *daily*. our account has more than enough cash in it and should have never been delinquent so beware that they have bad practices at this location. we will be contacting corporate and the bbb because this behavior should be flagged. stay away from this predator. we will be posting this on ever site we can find so that people dont get screwed over like us. read more

Came in this weekend to rent a unit. Did not take very long to go through the process. The online rate is great, and the staff was very friendly and helpful. The entry code process to enter the facility and to go up the elevators gives me peace of mind when it comes to the safety of my belongings. I would definitely recommend this location to others. read more

Very helpful and friendly staff. Easy access from alley for loading dock. No worries about blocking a street while backing up to loading ramps. Clean facility and excellent spaces. Web discount provided a great value and location provides easy access. read more

I've been renting at this facility for over one year now. I've changed units 3 times, all due to my own personal changes, and am now renting a 5x10 space that is not climate controlled. Staff - I've had nothing but prompt, professional service. Some of the staff members are better than others, but I've never had a bad experience. Cleanliness of the facility - The actual storage floors are extremely clean and I've never seen garbage left out or any signs of rodents, insects, etc. This part gets an A. The public restroom on the first floor left lots to be desired and gets a C-. The loading bay has generally been pretty clean, however there was a time when a small pile of garbage accumulated for about a month. This gets a B. Ease of the facility - I find the hours of operation to be sufficient for all of my needs. Weekends tend to be more crowded for obvious reasons, and if you're unlucky you may show up when a moving van is there. That said, I've never NOT been able to park my vehicles in a bay when I wanted to, however. They also offer parallel parking spaces just outside the door which are super convenient for small loads / quick trips. I give this part an A-. Security - All tenants must input a security code in order to access the facility, and then again in the elevator in order to go up to your unit. I love this and have been grateful to have it on several occasions when I was in the facility after dark! The system has gone down once or twice, but they were able to fix it quickly. Also, each floor has several sets of timed lights which help when you need more time to sort, etc. All in all, I give them a B+ on security. read more

Moved into an apartment just down the street and needed a small storage unit. I couldn't have had an easier experience from start to finish! Booked my unit online and then came in to the front desk where the rep was so incredibly nice and was even able to find a discount to apply. I love that there's the two drive-in loading docks - makes it really easy. I'm also set up for auto payments, so I don't have to worry about missing a payment. Super easy and convenient!! read more

I didn't like get finger-printed to rent a storage unit. I liked the initial rate, but it only lasted for several month (4? 6?), and then went up. My experience w/ this location over many yrs is that they regularly raise rental rates above what they are getting from new renters. It seems to me you should treat your long and good customers at least as good as your new and fleeting ones. The facility itself is quite good. My interaction w/ the management there has made me feel like I am dealing w/ the government, as opposed to a vendor that valued my business. read more

This Extra Space storage site was very good all around! I felt comfortable from the moment I walked in the door. Carmen was very professional and so helpful. She answered all my million and one questions :) I am renting a climate controlled unit. The facility is very safe and secure. I would suggest them to anyone who needs to store their stuff! read more

Carmen the manager and Badu were awesome! Excellent customer service and great facility!

The folks working there are extremely friendly and efficient. The facilities are great and moving in/out was easy. This place was much cleaner than most other storage facilities I have seen, and had much better access. Overall, renting a storage space there was a very pleasant experience. read more

I have never written a review on yelp before but feel compelled to after my extremely positive experience at Extra Space Storage, all thanks to Marlow! He really went above and beyond in assisting me with my storage rental and answering all of my questions. He was also nice enough to extend my rental period by a few days, at no charge, so I would not have to pay for an additional month. Definitely one of the best customer service experiences I have ever had, if not the best. read more

Since no one else had reviewed this place yet, I thought I would give some props to these guys for giving me a great place to stash my junk for the month between the end of college and my move here. Judging from the demographics around here, I imagine that this is a pretty common story...finish school, take some time off, and then set up shop and start work. If you're like me, i.e. you are from Florida, you went to school up north, and you're family doesn't own a moving truck, then you are going to need some storage for all that junk you've accumulated over the years! This place came through quite well. I mean, it's not a complicated endeavor. It's a storage place. To get four stars they basically have to not have any break-ins or massive fires while your stuff is in there, and you have to have access when you need it. They came through on this. One star off because the loading area gets crowded, and the day I was moving into my new place some guy just blocked the loading dock with a truck he wasn't using for the majority of the day, meaning that I had to drag some very large objects around the side of the building to my car. But other than that one minor gripe, they do a nice job. And can't beat the location. read more