First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

HORRIFIC EXPERIENCE…read more The only nice thing I can say about this place is that the lady on the phone taking reservations and collecting the money was personable, and the staff are doing their best with a bad situation. Everything else was subpar. I reserved three units in advance to store all of my belongings, and since it was highly rated on Google, I didn't think to go to visit. When I arrived with full moving trucks and crew of movers being paid by the hour, I was disappointed to find that SecureSpace was entirely unsuitable to store anything of value. First, it was blazing hot inside. There was no climate control, which made me very concerned about potential damage to electronics. More alarmingly, the single elevator took nearly 10 minutes to ascend three floors to my units (more than one group was trying to use it). Even if I had arrived when they first opened at 9AM, it would have been impossible for me to unload everything before their 6PM closing time, (which are pretty limited hours for a storage facility). I had to come up with an alternative quickly (see my review for Mini U Storage on Swann Ave) and cancel my leases with SecureStorage. Since I never occupied the units and the office staff explained I would see a refund in a few business days, I thought my business with them was over. However, three weeks later, I still hadn't received my money back. I had to go back down there in person, where the staff explained that they had other priorities with their facility, and they hadn't gotten around to their admin tasks yet. This is a wild, but understandable explanation given the condition of their facilities and how convoluted their systems are (it took me more than 10 minutes to sign one lease after going through their biometric signature process!!!). To their credit, they did process the refund after that visit. All said, I am grateful that I didn't end up storing anything there. Also, I think I've solved the mystery of the high Google ratings -- they seem to be under new management, but got to keep the ratings from the old owners and previous condition of the building. Hope this gives a more current idea of what you can expect if you ignore my warning and rent there anyway.

So disappointed with this facility. I'm giving 2 stars because when I have reached employees by…read morephone they have been kind and helpful. On my move in day, I was told I could arrive at 9:30am to register and get into the storage unit. No one was at the facility when I arrived (and no sign saying they stepped away), and after calling multiple times and leaving messages I was unable to get in touch anyone at the store. It has been over 40 minutes of trying to access the store, and now the movers are waiting (and I'm paying them by the hour). I had to send the movers to a different drop off point so that I didn't have to pay them to wait for someone at CubeSmart to show up. This made an already stressful move even more stressful.

CubeSmart has turned out to be outrageously expensive. After only 6 months, they raised my rate by…read more$53 a month. The rate I was originally quoted was their "regular " rate -- not a teaser rate. Apparently they do employ "teaser rates". There are better, less costly storage options in the area.

Rent elsewhere. Extra Space Storage is overpriced. If you do happen to find a reasonable rate, you…read morecan be guaranteed that it will increase after 4 months. Not a minimal increase either. Don't say you weren't warned. Scroll down and look at the other reviews. In some cases, you can expect an increase of 75-100%.Yes, after your 4th month. They have onsite parking, which is great. The manager told me that if I was ever in the area that I could park there and run my errands. Great perk, right? Not so much when you get back to your car and they called and had it towed. $135 to get it back. The tow company confirmed that it was indeed an employee of Extra Space Storage who called and had the car towed. Thanks! There are a lot of other storage options in the area. Do yourself a favor and explore them and rent any of them.

This place is a circus…read more I waited in a dirty, empty reception area for 20 minutes before "Store Manager" Selam Giday walked through the front door carrying a plate of take out food, wearing yoga pants, no uniform or name tag, and angrily began to 'assist' me from behind the desk. Perhaps I interrupted her break? She seemed really irritated by the one question I asked in response to her asking me if I had any questions, rolling her eyes and mumbling under her breath openly throughout our entire interaction. In the middle of the process of me renting a storage space, she literally ran out of the store to yell at someone that she thought was about to park nearby. I thought about ducking out right then but honestly I was afraid she'd chase me down yelling too. Predictably, when the charges hit my card 2 days later it was a different price than I was quoted by Selam. I returned to the store with my contract and the paperwork printed and signed in that very location showing the discrepancy, only to be told by a large bearded kid behind the desk that he "was only a part-time employee" and that he "couldn't help me." Wild!

Kent and Joe are very special people who works so well together and both have an awesome…read morepersonality and superb customer service skills. I am a returning customer and always have positive experiences. Thank you so much.

I am a returning customer. 1.) Professional aling with high…read morequality customer service. 2.) Affordable rates; while going through the economy inflation. 3.) The units and grounds of the storage always clean. Thank you for your service.

I think her name was Larren sorry i tried to remember . But she was the best i have ever worked…read morewith . I get storage units for my medical reps all the time for the last 15 years . By far she was the most helpful , generous , kind person i have ever worked with . Highly recommend !!!

The storage unit seemed fine and clean when I moved my stuff in. However, when I went to pick my…read morestuff up a little over a month later, I found termites in the unit. They also just more than doubled the rate three months after getting the unit.

Have been using CubeSmart for two years with no issues. The staff are great. The prices are not so…read moregreat (they keep increasing each year) but they are inline with competitor prices.

Bad experience with Cubesmart-Shirlington. Facillity is clean, albeit expensive, but they promise…read more"free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use. Each and every time the front desk put me off for a different reason--i.e., you have your driver license but you don't have the $100 "cash deposit" that's required, or you don't have the "account number" that was issued via email (despite my having government issued ID plus the key to the unit and their having computers at the desk), or it's "too late in the day" at 3 pm to use a van for 90 minutes. I went there again today, very hopeful that I had met every hurdle, and this time they told me there was a charge of $39.95 to use the van for the brief period I needed, plus gas (and whatever incidentals they may impose on top of that). The reason given this time was that 4 days had elapsed beyond my initial 30-day move-in period. I pointed out that I had visited on three different occasions in my initial move-in period, and noted that the deadline and all of these other hurdles to use of the van should have been disclosed upfront, as the deadline hadn't been disclosed earlier and seemed like a trap for the unwary. The man at the Shirlington desk blamed his colleague for being "new" and not knowing to tell me all the van requirements up front. He rarely looked me in the eye from his seated position at the desk, and, knowing that he almost certainly was the one who had trained his "new" colleague, I advised him that I'd rent a van from U-haul instead. He protested that Cubesmart offered a better deal on truck rentals. Floored by this response (after viewing the enormous ads posted everywhere around the facdility that promise use of a free truck), I told him that I'd be moving all of my items out of the Shirlington unit at the end of the month. Unfazed, he advised me that I'd better have moved everything out by my announced move-out date. Shirlington customer service reps need much better training, or CubeSmart needs to change its corporate policies.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

I'm a new customer and moved in on a Sunday. There was almost no other customers there. Check in,…read moreinstructions, and move in were all very easy. Maleah is extremely helpful and very pleasant. Facility is nice and clean, although the parking area is pretty small, so there it may be challenging loading/unloading, etc. if it's very busy. This location is perfect for me.

Erica was awesome and cleared up all the confusion! Love her. The Lawrenceville Avenue location is…read moregreat.

I would not recommend this storage facility. There were bugs inside, and the doors were frequently…read morebroken or not working properly. What was especially frustrating was that the price increased after I had already moved my belongings in. Overall, the experience was disappointing and I would recommend looking elsewhere for storage.

Used to be pretty great and now it's meh/good and very expensive. I'm going to break down the good…read moreand the bad and everything in between by categories. PRICING First got a unit here right towards the beginning of pandemic. Prices were very reasonable. I think we paid around $120-130 a month for our particular unit size. Having emptied our unit and closed our account last month, our bill for the same unit had gone up to around $330 a month. Absolutely ridiculous. No justification was ever given for the repeated price hikes but at this point the pricing is outrageous. If you threaten to leave you might get a temporary price break but honestly, the amount by which the price has more than doubled in four years is extreme. SERVICE When we first got our unit there if you had an issue and called their number you'd reach someone at the office and with their call ID system they immediately knew it was you calling. It was great. Now it's the phone tree from hell and nobody ever picks up the phone live. Leave enough messages and maybe someone will call you back eventually. Also, the hours posted online correspond to the facility, not the office, and the office doesn't really follow reliable hours. Went there in the middle of a Sunday, when it always used to be open, and there was nobody there. FACILITY I appreciate they seem to have taken measures to make it more secure. At one point during our tenure there they seem to have had a troubling situation with one employee, and some locks that were un-secured, but now it's pretty straight forward and you take your lock with you when you're done. I also like that it's moved from a simple code - which anyone could get - to a bluetooth via app based system that only works if you're logged into your account via the app. It might be a little slower to open gates but at least in theory it's harder for people without an account to gain access to the facility. There are plenty of carts to use for hauling stuff and the elevators and hallways are easy enough to navigate, though it may take you a visit or two to get your full bearings depending on where your unit is. Sometimes the parking situation inside gets iffy, but I was never not able to get done what I needed to. They also seem to be taking their climate control more seriously. When we first started there if you went in the summer you'd have a hard time understanding what exactly was climate controlled about the place because it was so hot and humid. Now the temperature seems very well regulated. I did find a very small amount of rodent droppings in my unit, but I assume that's standard in most storage places, and none of my items appeared damaged. OVERALL What holds me back from recommending this facility are the pricing and the seemingly inaccessible customer service. I can't justify the massive price increases and pairing that with an impossible to reach main office. If they were to address these things, the facility is otherwise fine for its purposes.