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    Public Storage

    3.5 (106 reviews)
    Open 6:00 am - 5:00 pm

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    6 months ago

    Highly Recommended, Front Desk Staff and Manager was helpful and outstanding. Storage space clean and nice size.

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    3 months ago

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    2 years ago

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    1 year ago

    The customer service is impeccable! Both Donna & Brian have excellent interpersonal skills and are a credit to the team at Public Storage.

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    10 months ago

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    Page 1 of 3

    Ask the Community - Public Storage

    Review Highlights - Public Storage

    Donna let us know which units were located near our first one so we didn't have to walk all over the place.

    Mentioned in 21 reviews

    Read more highlights

    You might also consider

    Bookstore Movers - Another year taking the top prize!

    Bookstore Movers

    (812 reviews)

    Dupont Circle, Downtown

    I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

    We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

    U-Haul Moving & Storage at S Capitol St Sw - U-Haul south capitol st SW

    U-Haul Moving & Storage at S Capitol St Sw

    (80 reviews)

    Navy Yard

    I had a great experience at this U-Haul! The staff were so friendly and so helpful. I truly had a…read moregreat time checking out and checking in. They made sure we had everything we needed. The self check-out was weird but easy! I also used their services when it was winter, at a time with was lower U-Haul traffic, but I could imagine this space being tight... Would recommend knowing your directions of the garage before leaving because the roundabout sent us on a scenic route. Our truck had some dents with stickers on them to indicate these were from a previous incident, so that was helpful to see.

    I used the online portal and app to book a moving truck along with a storage unit with the…read morepromotion of one month of free storage. I picked up the keys from a U-Haul employee on Sunday before they closed. I used the app to finish my reservation for the storage later on Sunday after the U-Haul location was closed. The online system assigned me 2 storage units on the third floor. I loaded my life into the U-Haul truck on Sunday night and returned to the storage location on Monday. I attempted to access the storage but the only elevator to the third floor was out of service. No employee in the building informed me on Sunday that there is only one elevator to the third floor and it is out of service and it does not have a projected date to be operational. I went to the main office and spoke to an employee. Her name was Channel. She informed me that there was any other unit available and sent me alone to go look for it. I eventually found the unit and it had a lock on it (occupied). I returned to the office and let her know. Channel responded that there is no other storage units and I'll have to go somewhere else or contact another U-Haul. I informed her that is not how business is done and asked to speak to her manager. She informed me that he manager was off until Wednesday. I then informed her that I will communicate with the manager moving forward. On Tuesday there was no storage available in the area that was close and available. After speaking to customer service and reservations. They were able to find me a storage unit on Bladensburg rd and with the help of Evert the manager, I was able to take advantage of the one month of free storage. Evert save my life, I was able to tell my wife her belongings won't need to sit in a truck forever. I was then able to unload my belongings and finished up the paperwork with Evert. Evert provided the best experience a client/customer can ever have and with that Evert needs a championship. Preserve him please. Later on Tuesday, Channel from the SW U-Haul called me and stated that she can help me by extending the U-Haul rental to Wednesday and she is going to have to charge me. This came was like a slap in the face to me. The Southwest U-Haul location sold me a service and did not deliver (false advertising), then informed me that they were going to continue to charge me and not accommodate me for the inconvenience that was caused by the U-haul's employees horrific customer service and neglectful business practices. I then informed Channel that I will not be authorizing any further charge and this situation is getting close to the territory for a lawsuit. Channel then responded, I have to return the truck asap and stated this is why she doesn't help people. I informed Channel she is not the manager, if she can't assist an inconvenienced customer then there is no further conversation that needs to occur. I then contacted the customer service department and informed them about the recent conversation and wanted to confirm that if I have possession of the U-Haul after drop off time it would not reported as theft. The customer service wanted to confirm when I would return the U-Haul truck on Wednesday morning and speak to the manager. The customer service informed me the U-Haul will not be reported stolen and I am able rest easy. I called the U-Haul and asked to speak to the manager. A wonderful woman named Nakita informed me that she was the manager, I gave a brief introduction and informed her that I will be arriving in 10 mins. I meet with Nakita and had a wonderful conversation. U-Haul seems to have amazing managers but horrible employees. Nakita was amazing, she took ownership of the problem and alleviated all the horrible experience. I returned the U-Haul and I will never recommend anyone to utilize the storage services at the southwest U-Haul location. For this experience, I hope U-Haul credits my account 50% of the cost to rent the U-Haul and not be charged for any gas or mileage used to transport my belongings from the SW location to the Bladensburg rd location.

    District Relocators - the state I received my boxes a few days later. I had no words.

    District Relocators

    (504 reviews)

    Downtown

    My boyfriend used this service for his move yesterday and had a great experience. The mover team,…read moreDre, Jamaal, and Chris arrived on time and immediately got to work. They wrapped his things up and provided furniture covers before putting his things into the truck. We met them at his storage unit and when we thought the storage unit would be too small, they looked it over and said they could fit everything. They meticulously maneuvered everything into our unit and got it all to fit! Because of this, they saved us from having to pay more money for a larger unit. We honestly had a good experience from start to finish and are greatly appreciative for their assistance. Plus, their pricing was incredibly reasonable. We will definitely be using them again.

    While the price for our move was reasonable and customer service initially responsive, the overall…read moreexperience was disappointing due to how rushed and careless the movers were. Our leather couch cushions were loaded into the truck without any wrapping, and as a result, they were badly (and predictably) scratched. A nightstand was lifted by its top, causing it to break. They also packed items that clearly weren't ready -- like a coffee maker that still had coffee in it -- and misplaced several things. We filed a damage claim over six weeks ago and have reached out multiple times via phone and email, but have yet to receive any response. We're sharing this review as a last resort, hoping it prompts the company to take responsibility and improve their service.

    Public Storage - selfstorage - Updated May 2026

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